Invoca
InvocaReviews from AWS customer
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Tech Support
What do you like best about the product?
Customer service and follow up is amazing.
What do you dislike about the product?
Have not had a bad experience. Thank you
What problems is the product solving and how is that benefiting you?
Switching offices and configuring phone lines. The customer service is very helpful and explains everything simply.
Great Technical Support
What do you like best about the product?
The Dialogtech support team is so great to work with. I have called so many times and every person I speak to on the team is well trained and can answer most of my questions on the first call. If they can't, they get the resources they need and get back to me very quickly. I would highly recommend Dialogtech.
What do you dislike about the product?
The major disadvantage for us is there is so much functionality that it is very easy to miss one thing that can cause problems with phone calls to salespeople. That is a plus and a minus.
What problems is the product solving and how is that benefiting you?
We use Dialogtech for two primary reasons. We have it integrated with our CRM system so that we can measure the effectiveness of advertising campaigns and more specifically pay per click key words. We also integrate it with our CRM to record calls and measure sales effectiveness.
Great Service
What do you like best about the product?
Their customer service team. They are always there for you.
What do you dislike about the product?
The reporting options are limited. I would like to have more friendly report platform.
What problems is the product solving and how is that benefiting you?
Tracking calls and getting email notifications is essential for measuring performance as well as coaching the sales team.
Recommendations to others considering the product:
Take the time to set up all the features. It is worthy.
Makes client call tracking simple and easy to use.
What do you like best about the product?
Dialogtech has made client marketing easy to track. I can send my clients call detail reports with attached recordings and that helps a lot with transparency. The reporting is great and customer service is superb. User friendliness is important to me and especially important for my clients.
What do you dislike about the product?
Updating their systems can sometimes disable important features that make my job easier. A quick call or email to customer service usually solves the problems.
What problems is the product solving and how is that benefiting you?
Tracking marketing for our clients is a big part of what we do. Being able to show them results benefits us greatly.
DIrector of pay per call
What do you like best about the product?
how specific everything is in all the different sections of invoca and they are always there to help you with any questions. I'm very new and don't know what I am doing exactly however they lay it out in a way that I can at least explain what I'm talking aobut and someone has been able to help me for the most part. You can have multiple aspects to why your using this program so that's also a unique and cool feature.
What do you dislike about the product?
There Is not an actual book with all the user information to study off from or a class to just go and take. I'm new to the whole affiliate marketing thing so it was a bit overwhelming at first because my company is an advertiser, and affiliate and he has campaigns so it's just a lot all at once to take in but I'm doing the best I can. Like I explained to my boss, I want to know why I'm pushing the buttons not just running through the motions. So I can really use invoca to it's fullest potential .
What problems is the product solving and how is that benefiting you?
We are turning the leads that we paid for but didn't convert so we can try to use them in other areas of our business, at a no cost because we already paid for them. I'm learning soooo much in just the short time I've been learning about it. Invoca is not only a type of data collection but allows you to work with other affiliates and advertisers to get the most of your campaigns so your call center is running suburb.
Recommendations to others considering the product:
Do your homework before you dive right in there is so much that you can do with Invoca
Perfect for What We needed
What do you like best about the product?
DialogTech is perfect for what we need. The service allows us to set up phone numbers for individual needs for our campaigns and gives us insight into what campaigns are working best.
What do you dislike about the product?
The pricing can be a bit confusing at first.
What problems is the product solving and how is that benefiting you?
Our client has multiple mediums providing leads throughout the month. We are able to provide insight to the client as to what is working and what needs implement month over month thanks to call tracking.
Recommendations to others considering the product:
Research your options, but make sure you contact someone at DialogTech with questions. I was confused about their pricing and their customer support really helped me understand.
Pretty Great!
What do you like best about the product?
The staff is very helpful and their responses to emails have always been prompt, friendly, and professional.
What do you dislike about the product?
I wouldn't say that I dislike the user interface, but I do think there's room for improvement.
What problems is the product solving and how is that benefiting you?
This is an affordable and comprehensive way for us to track our clients' marketing efforts, and is much easier to use than their competitors.
Invoca - The Catalyst For Our New Business Direction
What do you like best about the product?
There are two things that I like best about Invoca. The first is the support and implementation teams at Invoca. Making a huge switch from one cloud based phone system to Invoca was a little nerve wracking. However, the support and implementation teams made the transition easy, took time to understand our business, and moved over 1000 campaigns without issue. The second is Invoca's reporting. Invoca's reporting allows you to do 90% of the reporting and analysis without a data warehouse or BI tools.
What do you dislike about the product?
Of course every client wants a platform to do everything they want, and Invoca tries to balance that by meeting most of their clients needs. I do feel some simple features like the ability to save a call treatment/IVR as a template would be very helpful. Also, they need to develop real-time alerts and the ability to save and scheduled custom reports.
What problems is the product solving and how is that benefiting you?
Invoca has allowed us to drill down on true profitability of all of our campaigns and optimize them to deliver a better call to our Advertisers. Invoca has also helped us turn many of our "non revenue calls" into calls that are profitable!
CallEngine - cofounder
What do you like best about the product?
Very easy to use and they are always on the cutting edge of call analytics .
What do you dislike about the product?
nothing much to dislike. So far so good.
What problems is the product solving and how is that benefiting you?
We needed a way to track and report call distribution for our partners.
The Real Deal
What do you like best about the product?
Invoca does what it says its going to do. There are too many phone tracking services out there that make attractive claims on the outside, but don't deliver on the inside. The reporting dashboards very clearly communicate the progress and status of our campaigns.
What do you dislike about the product?
Adding Notes to recorded calls requires you to setup the campaign, set yourself up as an employee under that campaign, and then view the Transaction reports. Rinse and repeat for all campaigns, and that's a doozy.
What problems is the product solving and how is that benefiting you?
Attribution of phone scheduling patients to our Adwords/Facebook ad campaigns has been awesome. Being able to see what keywords were searched and compare that to the actual injury the patients have offers a new insight to our marketing.
Recommendations to others considering the product:
For AdWords/Facebook campaigns, you NEED to track phone calls that stem from these campaigns in order to reflect a more accurate ROI. Customers will never admit how they found you accurately, and phone team members only halfway care about the exact attribution funnels, generally. Regardless of what they say or what they fill out, being able to KNOW that they clicked on your ad and called you is invaluable. Invoca does the best job I've seen thus far.
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