Invoca
InvocaReviews from AWS customer
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Pretty good tracking and intervention. Poor interface, dashboards, and reporting.
What do you like best about the product?
Allows me to track Advertising calls and interstates with Adwords and GA so we can optimize campaigns to calls.
What do you dislike about the product?
Poor interface, it doesn’t have a dashboard, no callers insights such as demographics.
What problems is the product solving and how is that benefiting you?
Tracking offline conversions driven by online advertising.
Recommendations to others considering the product:
Comparable to others in the market from a tracking and integration standpoint but their dashboard and advanced insights are lacking.
3 years as main point of contact with Dialogtech
What do you like best about the product?
I appreciate their ability to resolve problems in a timely manner.
What do you dislike about the product?
Turnover has been a little high. 4 different reps in the last 3 years,
What problems is the product solving and how is that benefiting you?
They are our main trackable call vendor. They have helped us set up trackable lines that help us better assess the success of our digital ad campaigns
A generally reliable software solution for tracking phone calls and make phone call data actionable.
What do you like best about the product?
Ease of number acquisition and routing and sourcetrak.
What do you dislike about the product?
I would like to see more "out of the box" integrations. Tableau, Netsuite
What problems is the product solving and how is that benefiting you?
Many of our customers call for larger purchases, attribution of these larger sales is the main benefit.
DialogTech works for tracking calls generated from website
What do you like best about the product?
The product works well to help us determine where website visitors originated from (paid Google search, Facebook, referral, etc) when they make calls to locations listed on our website.
What do you dislike about the product?
Setting up a new location is a bit clunky. Once you learn the process, it is fine.
What problems is the product solving and how is that benefiting you?
We are able to follow up with our customers and have a dialog about what calls they received and what they are doing with those calls.
Robust Phone Data
What do you like best about the product?
They have excellent customer service, robust phone data, easy implementation and frequent updates.
What do you dislike about the product?
A responsive phone reporting portal that can be viewed on mobile
What problems is the product solving and how is that benefiting you?
Better attribution to help us improve roi
Call Tracking Insights for Marketing
What do you like best about the product?
We were able to get some really helpful insight that helped us shape how we evolved our marketing lead generation program
What do you dislike about the product?
Wish they could categorize calls themselves based on client business rules
What problems is the product solving and how is that benefiting you?
Marketing lead gen program changes
Helpful Customer Service
What do you like best about the product?
They have always been helpful with our growing needs as a growing company. If we have questions or need additional guidance, they're willing to jump on a call and help you figure it out.
What do you dislike about the product?
The reporting has some limitations. We're still waiting on the improvement to roll out (it was supposed to be out last year).
What problems is the product solving and how is that benefiting you?
We are able to help our partners identify and attribute leads, thanks to DialogTech's ability to generate localized call tracking numbers and record calls.
Great Customer Service
What do you like best about the product?
DialogTech has continually provided our agency with the highest level of customer service we could expect. They are always willing to work through our issues (which happen to be many) and find solutions that work for us.
What do you dislike about the product?
The system can be a little confusing to set things up perfectly, but they help you through every question you have.
What problems is the product solving and how is that benefiting you?
We're able to fully track our marketing client's lead phone calls and actualize these results to the business owners we work with. Without this functionality, my job would be a lot more difficult. Many of my customers also use the platform as a way to analyze whether or not the phones are being answered in a professional manner.
Recommendations to others considering the product:
Definitely try the software.
Dialogtech is perfect for SMBs
What do you like best about the product?
The support has got to be the best feature about Dialogtech. The interface is easy to use for routine set up, but for unique tasks or questions their support team is the BEST!
What do you dislike about the product?
n/a it's a great platform and very cost effective.
What problems is the product solving and how is that benefiting you?
We have DialogTech in place for about 15 clients. The call tracking and call recording features allow us to tie strategy to goals to sales, and call tracking is a valuable tool for many businesses.
Great addition to maximize call conversions
What do you like best about the product?
The ability to use scripts or keywords to identify potential conversion opportunities missed... Simply integration with five9 and implementation time was less than two weeks.
What do you dislike about the product?
Nothing at this point - early on, launched on last 6 months...
What problems is the product solving and how is that benefiting you?
Identify increased conversion opportunities for CPC/PPC, along with id agent conversion opportunities...
Recommendations to others considering the product:
Integration with current contact center software, ability to have full 360 views of marketing efforts (Google PPC, SEO, etc)
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