Invoca
InvocaReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
601 reviews
from
External reviews are not included in the AWS star rating for the product.
Invoca tracking allows call centers to track online and offline efforts
What do you like best about the product?
Invoca, at its base, works to pair online metrics to offline events in a call center. It has a good backup system for limited tracking in the case of ad-blockers. It allows our company to evaluate the effectiveness of marketing for driving conversions
What do you dislike about the product?
The User Interface is confusing and takes a while to master. Once one is familiar, the system is workable. But it takes some ramp-up to learn the system
What problems is the product solving and how is that benefiting you?
It allows us to track the online marketing efforts to the most successful phone calls.
Invoca Team is excellent
What do you like best about the product?
The team that we have on our account is the reason why I rated Invoca highly. They're knowledgeable, responsive, and customer-centric driven. You can pay less - but you won't get the same features or the same support.
What do you dislike about the product?
The transition from a competitive call-tracking vendor to another was rough. It's much easier if you're starting fresh. So make sure you're clear that you want a team that is not brand new to the industry or brand new to the transition process. I have the dream team now - but that wasn't how it started.
What problems is the product solving and how is that benefiting you?
The ability to see how the marketing spend is truly impacting lead gen.
A good tracking tool in an AI way
What do you like best about the product?
I like the integration in Invoca with other platforms (Google Ads, etc.). The AI signal fields are also really cool
What do you dislike about the product?
It would be great if Invoca could factor in the time-zone function to reflect the calling time at the local time zone instead of just the user time zone.
What problems is the product solving and how is that benefiting you?
visibility of call trackings on multi-attribution
Good partner for healthcare
What do you like best about the product?
Invoca has been a great partner to us with respect to call tracking, campaign, optimization, and customer experience. We've been able to glean insights that help us understand our audiences and where they're converting from. And our dedicated customer success manager has been invaluable.
What do you dislike about the product?
The platform is incredible, but very complex. That's why the dedicated customer success manager has been so integral to our adoption and use of the platform. They are always happy to explain, train, and even implement when that level of help is needed.
What problems is the product solving and how is that benefiting you?
We needed to better understand where our desperate audiences were converting from. Invoca has simplified that process, and helped us to optimize campaigns to reach those audiences in the most effective manner possible.
Call reviewing
What do you like best about the product?
I like being able to search for customers and also to be able to read transcript
What do you dislike about the product?
Not all calls are recorded for the business
What problems is the product solving and how is that benefiting you?
Shows where we can make improvements in appointment setting
Quick, easy to use, highly recommend!
What do you like best about the product?
What I love the best is that you are able to pull calls so easily as well as see what keywords are best.
What do you dislike about the product?
I think being able to label our campaigns a bit easier would help tremendously.
What problems is the product solving and how is that benefiting you?
Pulling calls and seeing all calls labeled by partners.
Wonderful Experience with Invoca!
What do you like best about the product?
The most helpful thing about having Invoca as our inbound call tracking analytics platform is our customer success team that we have access to almost all day. Sam and her team are always there to assist us when we have any questions and they're always open to feedback.
What do you dislike about the product?
I've only been using Invoca for 2 months now so I haven't seen many downsides yet. The only thing I'd say that sticks out to me is the limited capabilities that the dashboard features consist of.
What problems is the product solving and how is that benefiting you?
Invoca tracks, monitors, and analyzes all of our inbound calls in one place. It keeps things organized for our team and overall improves sales/customer experience for the company.
Invoca is a great tool that helps users view and utilize call outcome data.
What do you like best about the product?
Invoca captures call outcomes not only for reporting purposes, but also allows you to optimize toward outcomes in various marketing channels.
What do you dislike about the product?
Invoca is a little complex to set up. It took our team a while to figure out how to make it work best for our business needs.
What problems is the product solving and how is that benefiting you?
Invoca gives us visibility into our calls that we never had before. This helps us make smarter business decisions on where to invest our marketing dollars.
Unique call tracking software
What do you like best about the product?
Invoca is a one-of-a-kind tool that has a very user-friendly interface, excels at call tracking, and provides comprehensive information on each call. It has excellent analytical capabilities, the data is not difficult to read, and it performs exceptionally well in managing our marketing and customer service operations.
What do you dislike about the product?
Nada has been practiced since its introduction, and our customers and we have taken full advantage of its capabilities and call statistics.
What problems is the product solving and how is that benefiting you?
It is a handy tool, and we have been able to track calls and better meet the needs of both the company and our customers through its use. Because of its ease of use, getting used to the platform and learning how to get the most out of it didn't take long. It is even better than I imagined, as it has many capabilities and produces quality reports.
Invoca review
What do you like best about the product?
What I enjoy and find most helpful with Invoca is that it allows us to view our inbound calls with its software.
What do you dislike about the product?
I have not found anything unhelpful; if I ever did that, there would be a solution quickly because they are so efficient.
What problems is the product solving and how is that benefiting you?
The business issue we had that Invoca solved for us was optimizing our paid search campaigns in google ads for our company.
showing 101 - 110