We have a local partner and all the support from the vendor. It has been a remarkable experience. The product is very easy to use, and the roadmap has been executed transparently. The administration has been quite fast. There are many things that were totally neglected, and we had to open some support cases. They have been responded to quickly and in a timely manner. It has been a success.
We have much better performance and efficiency. The uptime of the servers has also increased a lot. We have practically zero outages. It means that our service, which is key in the health industry in our country, is much more stable and has much better public reception. We are one of two companies that provide these transactional services so that people can receive discounts from their insurers when having exams or medical consultations. We serve more than 90% of the country's population for health and connect all companies that give these discounts or health benefits. Our government has a plan with an entity called Fonasa. It is the National Health Fund, and it provides health financing services to practically the entire country. We make the connections between hospitals, clinics, and this National Health Fund to give online discounts at the time of care. Therefore, the uptime has to be very close to 100%, and this solution has helped us get very close to that number.
In my country, we have very good communications technology and data transmission speeds, but when we have a platform that is out of our reach, such as a regional AWS, we always have latency problems. There are speed problems. At times, there are crashes, micro outages, etc. A very good thing about Nutanix is its speed and performance. We are very eager to try the new features it has. We started with a specific project focusing on the most critical production and the budget. This year, we will be able to cover the entire platform and all the server hardware and utilize all the features of Nutanix Cloud Manager. We are going to do several things in the short term.
Faster outcomes are important taking into consideration that people are seeking medical attention, and there are many people. When the time comes to make the payment, they access our transactional services through the authentic application by using a fingerprint or making payment online. If we do not have a platform that is very fast, there is a delay and slowness in all clinical centers. When the lower layers that are not in Nutanix begin to suffer service degradation, all the health service centers automatically start calling us and telling us that the service is not working as it should, and people start to get impatient. Therefore, one of the critical pillars for what we do is that all the processing is done very fast.
Using Nutanix Cloud Manager’s built-in playbooks freed up time for our IT team to focus on other tasks or projects. One of the reasons why we decided on this solution was the amount of prior knowledge that exists. It is not only in terms of the knowledge base and the use cases of other clients but also in terms of everything that helps you. There are pre-built capabilities to make your operations much faster and spend a lot less man hours to manage. We have managed to free up resources and dedicate ourselves to more complex tasks. The playbooks also help me to be able to have a backup within the team. It is very easy for anyone to take the playbooks and apply them, and I can dedicate myself to other things.
In terms of time savings, at first, there were less time savings because we had to "oil the wheel", but now, I have been able to relieve 25% to 30% of people's burden. When we manage very old legacy platforms, we need a lot of specific knowledge and a lot of hours because what we do takes time. If I need to create a machine, I have to load a backup. It takes a long time. I lose a lot of time while the person is monitoring the process. On the other hand, with Nutanix Cloud Manager, it is very unattended. I click on it, and I can do other things because I know that the process will finish in a timely manner.
We want to grow, and we want to have more cores, more nodes, and a 100% migration at the end of this year. The truth is that everything that the solution offers helps with this roadmap and its execution. The migration is very fast and well-supported. We are very happy.