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User friendly and supportive
What do you like best about the product?
I have used Jitterbit and others in the past. Workato is easy enough for anyone with general flow logic experience and has the functionality to adjust data in the platform. Drag and drop interface and the Workato team has been incredibly supportive to assist building, troubleshooting, and additional platform integrations. So far, Workato has been a fantastically intuitive solution and offered proactive team support.
What do you dislike about the product?
There are some nuances in complex scenarios that we did need some help troubleshooting but I imagine this would be the case in any platform.
What problems is the product solving and how is that benefiting you?
syncing data to our data warehouse and automating manual processes across multiple systems.
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Did a deep evaluation and found the right tool for HubSpot
What do you like best about the product?
The ability to create a governance structure that allows us to distribute recipe creation to the business operations teams. It's a game changer for the speed of innovation and impact! Multiple environments user controls have allowed us to safely create a leveraged model.
What do you dislike about the product?
Workato is beginning to invest in materials and process that can be leveraged to build the distributed model but we pushed into territory where we had to create many of the checklist, process... for the governance. We could have moved a little faster if it was all templated. I see that is changing quickly now.
What problems is the product solving and how is that benefiting you?
Customer lifecycle communication, touch-less renewal management, localization, IT Helpdesk... We are moving into many processes now one notable process will be recruiting to onboarding.
Recommendations to others considering the product:
We found the product to be solid in our evaluation and through 8 months of migration and use. We have found the vendor to be responsive and helpful. The enterprise features allowed us to push the envelope on our deployment strategy. The ability to deploy to the business units while protecting our production systems is pushing decision making down allowing us to move faster! The governance model has been key for us and the environments and user controls made a difference.
Tried many alternative integrations platforms but none were as easy and yet powerful
What do you like best about the product?
Extremely powerful toolset that are easy to use even for non-technical people. However, the level of deep customization and ability to write custom scripts makes even the most technical users jump with joy. The platform is well designed, intuitive and comes loaded with hundreds (if not thousands) of pre-written workflows, as well as app connectors. Finally, the ability to extend my connectors to any third party custom API is fantastic. With regards to the selection process, Workato stood out from the crowd thanks to our rep Alessio who helped us get a deep understanding of the capabilities and even had his technical team create proof-of-concepts. No other provider came close to this level of service.
What do you dislike about the product?
Once we dug into Workato and saw what it can do for us, we realized that it can solve many more use cases than we initially thought. This initially made it hard for teams to stay focused as we kept on adding more and more projects to the Workato list. It just took a while to uncover all the features and functionality.
What problems is the product solving and how is that benefiting you?
As a growing eCommerce platform, we needed to solve for a variety of challenges. Firstly, our clients kept on demanding us to integrate with more and more third party tools, which started to become hard to manage in-house. Using Workato as an OEM/white labeled backend, makes the integration process much more streamlined and extremely scalable. In addition, we were so impressed with Workato's platform that we started to build many internal workflows and data integration layers on its platform, which solved another problem of connecting our sales and marketing stack with other backend solutions.
Recommendations to others considering the product:
Get users within your organization to see the tool in action and win them over by the ease of use. Keep an open mind for many other use cases that it may solve for your business.
Great Customer Success!!
What do you like best about the product?
I liked working with my account manager and his team they were extremely knowledgeable and process oriented. They helped with the issues that we were facing but also gave great insight and solutions.
What do you dislike about the product?
The support that is received through the chatbot is very poor. We had to contact our account manager who takes better care of our inquiries.
What problems is the product solving and how is that benefiting you?
We have streamlined a process of getting information from JIRA into SFDC and information between NS and SFDC.
Recommendations to others considering the product:
Compare to the competition its the easiest product to use with the best price point and best service.
Great IPAAS
What do you like best about the product?
Their team is eager to help with all projects. This makes up for anything currently lacking. Their available connections fit with our current stack.
What do you dislike about the product?
Connections are limited, and not as intuitive as I would like. Often have to contact support to understand, but they are very helpful. Out of the box triggers are not always what I want.
What problems is the product solving and how is that benefiting you?
Building secure stable automation and integration. Taking repeated processes and make them code instead of people's time. Also, taking decisions and processes and moving them into another tool like Slack for decisions instead of having to context switch into the app.
Recommendations to others considering the product:
Check their exiting connections catalog and see if it fits your stack
Great integration tool that gets the job done
What do you like best about the product?
How fast we can deliver business value for our customers
What do you dislike about the product?
That i might actually get through my backlog and won't have any work left :)
What problems is the product solving and how is that benefiting you?
Integration of cloud systems.
Salesforce to Marketing cloud.
Salesforce to custom APIs
Salesforce to Marketing cloud.
Salesforce to custom APIs
Workato works!
What do you like best about the product?
* Key Connectors
* Ease of solution
* time to value
* User Experience
* Admin Console/Debugging
* Ease of solution
* time to value
* User Experience
* Admin Console/Debugging
What do you dislike about the product?
I'd like navigation to be slightly different when building a recipe
What problems is the product solving and how is that benefiting you?
* Task automaiton
* Integration between my Quick Base apps
* Keep scheduled items from falling off
* Integration between my Quick Base apps
* Keep scheduled items from falling off
Recommendations to others considering the product:
Use workato if you'd like to automate your process across various systems.
Workato - it works best!
What do you like best about the product?
The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality. Specifically, so many developers waste time building features and integrations that Workato provides with simple to use, drag and drop recipes. The depth of available integrations is really amazing, the time and effort put into this product is seriously beyond anything I’ve seen or used before, congrats to an amazing team!
What do you dislike about the product?
Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.
What problems is the product solving and how is that benefiting you?
We've solved quite a few business problems with Workato, that have made development at least 3X faster. We’re deeply integrated with the Shopify API and Workato to manage purchase orders, stock inventory, track refunds and many more business applications that Workato makes very easy.
Workato has allowed our product analytics team to run reports on various user engagement statistics, order volumes, and much more. Recipe Ops to manage error handling and monitor that all our recipes are fully functioning is a critical feature that makes Workato a step above any competitors, and the obvious choice for API integrations.
Workato has allowed our product analytics team to run reports on various user engagement statistics, order volumes, and much more. Recipe Ops to manage error handling and monitor that all our recipes are fully functioning is a critical feature that makes Workato a step above any competitors, and the obvious choice for API integrations.
Recommendations to others considering the product:
Workato is great for small teams looking to move fast, going through quick product iteration and testing. However, it's also powerful enough to be a perfect tool for larger companies who want to build more stable products by minimizing the lines of code you need to develop and maintain.
The Ultimate API
What do you like best about the product?
easiness of setup, trial version which lets easily build a POC, quickness of the support (chat, remote assistance) either technical or business, number of aplications that you can integrate, community recipes that you can "grab & use" right way, etc.
What do you dislike about the product?
Price model. It could be useful to have a model, i.e: "€ per transaction" - you pay only what you use (useful during low periods)
What problems is the product solving and how is that benefiting you?
workato made it simple (-+1 month to reach a version close to our final build) to integrate our issues from ServiceNow with JIRA. You are now looking ahead to integrate other things. i.e.: HR workflows with ServiceNow, email and Slack
Recommendations to others considering the product:
simple: just go ahead to workato website, register, try some community recipes, then evolve to your own recipe, sum up everything and decide whether to buy or not. We loved the fact that we could try it first with all the functionalities available and then decide. and still get support during "trial" period :)
Easy to learn & use Workato Automation Tool
What do you like best about the product?
How easy it is for non-developers to learn - easily falls into the low-code category. I also how great the onboarding and proof of concept service was. We never felt like we were left to figure it out on our own. And the built in feature to catch errors is very helpful. You can quickly find use cases to automate cumbersome tasks in your organization and streamline repetitive processes.
What do you dislike about the product?
I do not have much to say that's negative.
What problems is the product solving and how is that benefiting you?
We quickly developed an onboarding process, linking several SasS products for sales leads, CRM, and signature services together, to launch a new product. Additional benefits have been discovering ways to link other systems using low-code methods versus costly professional services.
Recommendations to others considering the product:
This tool is great to replace a lot of repetitive data entry tasks, sync data across platforms, and create new processes using automation, not paper or keyboard strokes.
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