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External reviews

501 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Management Consulting

ノンコーディングで何でもできる

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
ノンコーディングで何でもできる。
簡単に変更でき、直ぐに実行できる。
質問への対応が早い。
SDKがあるので、何とでも連携できる。
What do you dislike about the product?
日本のアプリケーションのコネクターは未だ少ない。
日本に未だインスタンスがない。
What problems is the product solving and how is that benefiting you?
複数のアプリケーション間のデータ連携と定型業務の自動化。
Recommendations to others considering the product:
実際にトラアルして自社のビジネス要件が満たされるか確認し、コーディグせず出来る範囲を把握すべき。SIerに依頼せずとも、自分達で出来る範囲が広がった。SDKがあるので、どんなアプリケーションとも連携可能(コミュニティの充実に期待)


    Logistics and Supply Chain

The UI is pretty straight forward, and easy to understand

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
It comes with many connectors to ease implementation
What do you dislike about the product?
When there are many fields needs to input within the same step, it will be hard to manage
What problems is the product solving and how is that benefiting you?
Cloud services connect to on-prem services with the workato on-prem agent
Recommendations to others considering the product:
Easy of use when the flow is not too complicated


    Grace F.

Workato is easy to use and navigate

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
Best part of Workato is the ability to create scripts to automate manual tasks without code . Connections are easy to setup too. This also allows other departments (Non-technical departments) in Grab to be able to use Workato to create automations without having to leverage on IT’s help, thus increasing productivity. Workato is also flexible as it can customise connectors and connect with any applications that exposes their API.
What do you dislike about the product?
It would be great if we can select certain steps and just run those few steps instead of the whole recipe. This is especially helpful when our recipes are too long and we are troubleshooting some parts. Another pain Point is to shift multiple parts of a recipe (Eg like a Ctrl button and choose the steps we want) instead of manually shifting one step at a time.
What problems is the product solving and how is that benefiting you?
By creating Workato recipes, we are able to automate manual tasks and reduce man hours. Time is one of the most valuable resource of employees, saved time in one area means more time can be put in higher value tasks. Less time can also be spent on routine tasks that requires less mental effort.

Another benefit is that we save on the effort and time required for business teams to explain their business use case to IT and for us to create the automation scripts. With Workato, business teams are able to create their own automation themselves.


    郁貴 .

Workatoで他のアプリケーションとの連携がとてもスムーズに行える

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
弊社が使っているWorkplaceへ簡単に連携することができ、サンプル作成が用意
他のアプリケーション連携や、APIの使用がGUIでできるのでわかりやすい
What do you dislike about the product?
今までのUIに慣れていたのもあるが、新しいUIの使用が難しい
Edit画面時のAction変更も文字が小さい
Editからの戻り方が最初わからなかった
What problems is the product solving and how is that benefiting you?
現在はテスト環境で実施しているがオンプレ環境のデータ接続が容易なため開発側としてはとてもスムーズに行える


    Human Resources

アプリケーション間の連携を容易にするツール

  • August 27, 2020
  • Review provided by G2

What do you like best about the product?
Connectionの設定などはエンジニアなどの補助が必要だが、連携した後はビルトインのアクションなどがあれば、エンジニアでなくても連携などが容易に可能。
サポート問い合わせの対応が非常に素晴らしく英語での対応であれば問い合わせて数時間で一次回答が返ってくるので、安心感がある。
What do you dislike about the product?
デフォルトで定義されていないアクションに関しては、CustomActionなどによる定義が必要。
価格体系として、機能ごとにオプションが設定されているので、価格体系がシンプルになるとよりよいと思う。
What problems is the product solving and how is that benefiting you?
MicrosoftTeams用のボットを経由したシステム連携


    Masanori Y.

システム連携をまとめるのに最良の選択

  • August 27, 2020
  • Review verified by G2

What do you like best about the product?
用意されているコネクタの豊富さと、それの利用法がわかりやすい公開レシピです。たとえばSlackとつなぎたいという場合に、Slack用のコネクタを探すと簡単に見つけられます。
What do you dislike about the product?
コネクタの作成にRubyが必要な点です。個人的にはRubyはあまり触れたことのない言語のため、それであればJavaScriptなどのほうがまだよかったかなと感じられます。それとロジック自体も実装はできるのですが、Workatoそのものにはやらせないほうがよさそうです。別の仕組みとつなぎ、データ変換などのロジックを埋め込んだほうがうまくいくと考えます。
What problems is the product solving and how is that benefiting you?
スクラッチで実装する際や、システム同士をつなぐ際のゲートウェイとして非常に優秀です。APIを公開するときにもWorkatoが壁の役割になってくれるので、後ろで稼働している社内システムなどを隠蔽できる点は非常に大きなメリットではないでしょうか。
Recommendations to others considering the product:
社内システムを外向けに公開する際に、ぜひWorkatoを検討してみてください。中の仕組みを隠蔽し、他のシステムとシンプルに繋ぐことができるようになります。


    Hani K.

Easy, Flexible, Dynamic, and Great Implementation Experience

  • July 04, 2020
  • Review provided by G2

What do you like best about the product?
Flexibility & Easy to Manage Tool that allows the client to build the integration design smoothly between two different solutions (in our case it was Shopify and Oracle E-Business Suite R12).

Moreover, the implementation service done in very smooth way and the team was really understanding the client's requirements very well and supported our business needs.

I do highly recommend Workato and I can say we were one family and the environment was very friendly.
What do you dislike about the product?
As per our experience till this moment we didn't face any difficulties in managing the tool or designing our recipes.
What problems is the product solving and how is that benefiting you?
We are building an integration middleware that connects our Oracle E-Business R12 with e-commerce (Shopify). The design of integration is planned to work both ways from/to Oracle EBS. In this way, we were able to centralize the creation of items, prices in Shopify to be from Oracle EBS, and also it helped us to synchronize Oracle inventory with Shopify on very reasonable timely manner.
Recommendations to others considering the product:
Just have a demo with them and then you will implement it :)


    Deidre J.

The best tool for Quick Application Integration and Automation

  • March 11, 2020
  • Review verified by G2

What do you like best about the product?
What I like best about Workato is the ease of use. Anyone with an understanding of their business processes can build automated workflows or integrate applications quickly. Workato can be as simple or complex as you need it to be.
What do you dislike about the product?
Honestly there's nothing I dislike about Workato. I admit their documentation can be beefed up a little but the product is stable and trustworthy.
What problems is the product solving and how is that benefiting you?
Using Workato, I've been able to provide solutions to our business units that existing products might be lacking. For example, our company introduced a new product to offer our customers but the product owner wanted to maintain control and still communicate with sales and legal. Workato allowed me to build an integration using Zendesk to allow the product owner to control the workflow of the process, Salesforce that allows the sales reps to collaborate on the Zendesk ticket, and Docusign to upload applications and contracts then send to legal after execution. Another example is that we use ServiceNow for incident management and developers use JIRA for bugs, issues, etc. Building an integration between ServiceNow and JIRA allows the developer to focus on their work in JIRA and incidents and requests to be updated and resolved based on the actions in JIRA. This is a win, win for us.
Recommendations to others considering the product:
Be sure to understand Life Cycle Management.


    Chee K.

An excellent tool for Application Integration

  • March 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use with multiple connectors , even legacy system. An innovative way to build interface / middleware between applications.
What do you dislike about the product?
maintain recipes can be challenging especially in a team workspace. We juggle between active recipes and cost
What problems is the product solving and how is that benefiting you?
Extending the possibilities to allow our staff, especially bus captains , who are without computers to reset his/her password using Workchat. The approach enable use to scale up efficiently , and relieves us of hassle to maintain our password reset kisoks.
Recommendations to others considering the product:
A platform that offers the ability to scale up interface easily , with a quick time to market, make it an attractive reason especially in current IT landscape where business user want quick to time product


    Jega A.

Simple but Powerful iPaaS with Awesome Support Team

  • March 04, 2020
  • Review provided by G2

What do you like best about the product?
Simple/Easy interface. Tons of samples recipes to get started.
What do you dislike about the product?
It is very complete system. Documentation can be improved
What problems is the product solving and how is that benefiting you?
Real time integrations between different Enterprise Systems
Employee sync
- Workday to other SaaS systems such as LearnCore, Equity Edge, Bonusly, Showpad, etc.,
- Recipes to keep employees in sync with Workday, Google, Okta, etc.,
Creating a Data Lake
- Eventbrite to BiqQuery
- Stripe to BigQuery
- SalesForce to BigQuery
- etc.,
Real-Time Alert
- Sync from systems into Slack for real-time alerts. Workato has an excellent integration with Slack

Benefits
We have moved several jobs from MuleSoft into Workato very easily
We not have a much smaller team to manage Workato
Time to market has decreased by more than 50% as compared to MuleSoft and custom Python code.
Most folks from our IT team are very comfortable with Workato - not needing programming skill set
Recommendations to others considering the product:
Pick a couple of use cases and get started with Workato.
Use the sample recipes to get started
Use support when you need them -- they're top notch and can really get your team started
Set up security from the beginning.
Use the "Teams" features if you have several teams that need to use Workato