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External reviews

485 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hani K.

Easy, Flexible, Dynamic, and Great Implementation Experience

  • July 04, 2020
  • Review provided by G2

What do you like best about the product?
Flexibility & Easy to Manage Tool that allows the client to build the integration design smoothly between two different solutions (in our case it was Shopify and Oracle E-Business Suite R12).

Moreover, the implementation service done in very smooth way and the team was really understanding the client's requirements very well and supported our business needs.

I do highly recommend Workato and I can say we were one family and the environment was very friendly.
What do you dislike about the product?
As per our experience till this moment we didn't face any difficulties in managing the tool or designing our recipes.
What problems is the product solving and how is that benefiting you?
We are building an integration middleware that connects our Oracle E-Business R12 with e-commerce (Shopify). The design of integration is planned to work both ways from/to Oracle EBS. In this way, we were able to centralize the creation of items, prices in Shopify to be from Oracle EBS, and also it helped us to synchronize Oracle inventory with Shopify on very reasonable timely manner.
Recommendations to others considering the product:
Just have a demo with them and then you will implement it :)


    Deidre J.

The best tool for Quick Application Integration and Automation

  • March 11, 2020
  • Review verified by G2

What do you like best about the product?
What I like best about Workato is the ease of use. Anyone with an understanding of their business processes can build automated workflows or integrate applications quickly. Workato can be as simple or complex as you need it to be.
What do you dislike about the product?
Honestly there's nothing I dislike about Workato. I admit their documentation can be beefed up a little but the product is stable and trustworthy.
What problems is the product solving and how is that benefiting you?
Using Workato, I've been able to provide solutions to our business units that existing products might be lacking. For example, our company introduced a new product to offer our customers but the product owner wanted to maintain control and still communicate with sales and legal. Workato allowed me to build an integration using Zendesk to allow the product owner to control the workflow of the process, Salesforce that allows the sales reps to collaborate on the Zendesk ticket, and Docusign to upload applications and contracts then send to legal after execution. Another example is that we use ServiceNow for incident management and developers use JIRA for bugs, issues, etc. Building an integration between ServiceNow and JIRA allows the developer to focus on their work in JIRA and incidents and requests to be updated and resolved based on the actions in JIRA. This is a win, win for us.
Recommendations to others considering the product:
Be sure to understand Life Cycle Management.


    Chee K.

An excellent tool for Application Integration

  • March 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use with multiple connectors , even legacy system. An innovative way to build interface / middleware between applications.
What do you dislike about the product?
maintain recipes can be challenging especially in a team workspace. We juggle between active recipes and cost
What problems is the product solving and how is that benefiting you?
Extending the possibilities to allow our staff, especially bus captains , who are without computers to reset his/her password using Workchat. The approach enable use to scale up efficiently , and relieves us of hassle to maintain our password reset kisoks.
Recommendations to others considering the product:
A platform that offers the ability to scale up interface easily , with a quick time to market, make it an attractive reason especially in current IT landscape where business user want quick to time product


    Jega A.

Simple but Powerful iPaaS with Awesome Support Team

  • March 04, 2020
  • Review provided by G2

What do you like best about the product?
Simple/Easy interface. Tons of samples recipes to get started.
What do you dislike about the product?
It is very complete system. Documentation can be improved
What problems is the product solving and how is that benefiting you?
Real time integrations between different Enterprise Systems
Employee sync
- Workday to other SaaS systems such as LearnCore, Equity Edge, Bonusly, Showpad, etc.,
- Recipes to keep employees in sync with Workday, Google, Okta, etc.,
Creating a Data Lake
- Eventbrite to BiqQuery
- Stripe to BigQuery
- SalesForce to BigQuery
- etc.,
Real-Time Alert
- Sync from systems into Slack for real-time alerts. Workato has an excellent integration with Slack

Benefits
We have moved several jobs from MuleSoft into Workato very easily
We not have a much smaller team to manage Workato
Time to market has decreased by more than 50% as compared to MuleSoft and custom Python code.
Most folks from our IT team are very comfortable with Workato - not needing programming skill set
Recommendations to others considering the product:
Pick a couple of use cases and get started with Workato.
Use the sample recipes to get started
Use support when you need them -- they're top notch and can really get your team started
Set up security from the beginning.
Use the "Teams" features if you have several teams that need to use Workato


    Zach G.

A single platform to integrate and seamlessly pass data between business applications

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
Out of the box Workato has connectors to almost any enterprise software app you might be using across all of your departments. It generally does not involve heavy training to use and if you app connector doesn't exist you have the ability to build custom workflows to any proprietary endpoints your company may have.
What do you dislike about the product?
Nothing really. It's fairly intuitive to use, and they have solid documentation.
What problems is the product solving and how is that benefiting you?
We've automated several critical business processes that typically took hours if not days to complete. We've also drastically reduced data discrepancies by eliminating manual entry in systems such as Salesforce.
Recommendations to others considering the product:
Bring in stakeholders from key departments when you're using Workato to solve problems across their applications.


    Syed Muhammad F.

Integration Platform with a wide variety of options

  • March 01, 2020
  • Review verified by G2

What do you like best about the product?
- Extremely responsive support and a very help set of experts to guide the users.
- Lots of connectors already provided
- Flexibility to create custom connectors
- Makes integrations possible even when there are no APIs through on premise connectors.
What do you dislike about the product?
Although Workato provides great number of connectors and good options for cases when there is no connector, more actions can be added to standard connectors. The user interface is really good but some improvements can be made to support more development-like features such as commenting out actions.
What problems is the product solving and how is that benefiting you?
I have used Workato to perform several integrations with NetSuite, Google Apps, email and other applications. The good thing about Workato is that it is user friendly and makes working with programming concepts much more visual and easy to understand. It is very convenient for users integrating applications that Workato already provides connectors for.
Recommendations to others considering the product:
It is good to check if the application you are trying to connect to have connectors in Workato. Even better to check if Workato supports the actions expected to be needed during integration are supported.


    Hospital & Health Care

Awesome Product!!!

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
It enables us to automate almost all our in-house integrations—big fan of their customer support. Ease to use takes out the complexity of the tool and lets us focus on our data and integration needs.
What do you dislike about the product?
Everything is good nothing to dislike...
What problems is the product solving and how is that benefiting you?
We have a lot of integrations between cloud applications and our in house on prem apps. Workato has enabled us to integrate with these apps in real time and move away from the file based integrations.
Recommendations to others considering the product:
It is a perfect middleware for organizations with a hybrid landscape. It lets you seamlessly connect cloud and on-prem systems/applications.


    Yogesh P.

By far the best iPaaS

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
- Easy to use. Business user with no/little technical knowledge can automate their workflows
- Availability of huge roster of applications to integrate. Almost all major apps can be integrated with Workato
- Allows extensibility at ease. Even if the app that you are looking for is not supported, you can extend workato using HTTP/Custom connector.
- Integration with On-prem applications and Databases is a huge plus
- Workbots opens up a great deal of opportunity to elevate our workflows to next level
- Last but not least, simple pricing model
What do you dislike about the product?
Frequent release of training videos on new features will be of great help.
What problems is the product solving and how is that benefiting you?
Quote to cash automation between Salesforce, NetSuite and Sage Intacct. This has helped improve overall sales tracking, financial reporting and provide the visibility to account managers. Further, this enables us to do more real-time reconciliation and month-end reporting and projections resulting in huge time savings.


    Mohamed R.

Quick to implement, flexible yet powerful iPaaS

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
- Really fast and easy to build and manage integrations
- Lot of pre-built connectors and community recipes help to integrate systems in a few mouse clicks
- Workbot is a fantastic feature to handle various system interaction from a single place
What do you dislike about the product?
Documentation could be improved with more specific examples
What problems is the product solving and how is that benefiting you?
* Complete integration of order and stock management flow from Ordering system to Warehouse management and ERP
* Integration of Payroll from a Cloud based system to SAP
* Integration of multiple satellite systems to SAP for clients in Logistics and Transportation industry
Recommendations to others considering the product:
* Workato provides the best value for money in iPaaS products spectrum
* The easiness to learn facilitates quicker "time-to-market" to the clients and stake holders


    Computer Software

Automation simplified

  • February 28, 2020
  • Review verified by G2

What do you like best about the product?
A powerful platform that is relatively simple and easy to use, making Automation a joy even for people without much knowledge and technical skills with
great support from the Workato team.
What do you dislike about the product?
Can't think of anything date. Workato has been continuously delivering improvements on their GUI making the UX better in most of the cases.
What problems is the product solving and how is that benefiting you?
Incident management: it is now easier to for users to raise tickets to our Service Desk as well as follow up on them.
We are also building other business cases from different teams and expanding automation throughout the company
Recommendations to others considering the product:
Contact their sales and product team. They are really helpful and kind. They will provide you with the best experience and point you in the right direction on where to start