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External reviews

501 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Garry H.

Easy to use integration tool that just works

  • April 14, 2021
  • Review verified by G2

What do you like best about the product?
-The product just works; there is no awkward configuration
- Workato are very supportive during the POC phase, giving unlimited time and making all components available
- Support is good, and responsive
What do you dislike about the product?
- This is not necessarily a dislike, more an observation, but I have had to structure the recipes in such a way to limit licences used, so they may not be at their optimum configuration
- I would like to see an enhancement that allows parallel processing of components - this is hard to achieve with the linear design as it is
What problems is the product solving and how is that benefiting you?
- Synchronisation of our core data to our systems has saved an enormous amount of admin time, freeing staff for more productive work
- Ingestion of data from the same systems has made a centralised analytics platform a reality
Recommendations to others considering the product:
Trial the product to ensure it meets your needs, Workato are happy to help with recipes. Definitely worth a go versus the competition, and they are by far the most pleasant organisation to deal with.


    Jeff D.

Incredible controls to implement a hybrid governance model!

  • April 13, 2021
  • Review verified by G2

What do you like best about the product?
Workato gave us the necessary controls to implement our required hybrid governance model efficiently and securely. Within a couple of years, we have certified close to 100 chefs throughout our company as citizen integrators. Our governance framework ensures that all business use cases solved by Workato deliver automation solutions of the highest quality, reliability and without introducing business risk or disruption.

We directly attribute the success of this company-wide adoption to the ingenuity of the Workato Product. It has proven intuitive enough to be quickly picked up by our analyst teams and powerful enough to be leveraged extensively by our engineering and development communities.
What do you dislike about the product?
It would be great if SCIM User provisioning were available to allow us to provision users and roles within our internal systems.
What problems is the product solving and how is that benefiting you?
We have implemented 100+ use cases across just about all of our company teams. Recipes focused on efficiency gains have allowed us to automate highly manual processes flattening our hiring curve for many teams. Other recipes have had direct impact on our sales and retention numbers. One of our largest benefits has been the streamlining data between our teams and various SaaS systems and in some case offering up a completely new 360 view of a process that is spread across multiple teams and systems. Also, the ability to quickly build Slack modal applications has been a game changer from a user experience perspective.


    Computer Software

Intuitive and user friendly iPaaS to enable business users to automate their business processes

  • April 13, 2021
  • Review verified by G2

What do you like best about the product?
Support team is extremely responsive and helpful. They also host weekly office hours to help customers with any specific recipes.

The user interface is great - simple, yet powerful.
What do you dislike about the product?
Haven't found anything that I dislike yet
What problems is the product solving and how is that benefiting you?
Automating systems across different business departments and teams


    Thomas T.

Good / Easy to use solution for data integration and workflow automation

  • April 09, 2021
  • Review verified by G2

What do you like best about the product?
The APIs are great and are an easy way to expose data simply
What do you dislike about the product?
Built in SQL connector doesn't enable full functionality of SQL (e.g. Create / Delete a table)
What problems is the product solving and how is that benefiting you?
We are sharing data with our partners (APIs).
We can accumulate data from different sources in an easy way.
Recommendations to others considering the product:
Read and refer to Workato documentation that is quite extensive and helpful


    Arshadul H.

Workato is easy to understand and easy to integrate using recipe.

  • April 08, 2021
  • Review verified by G2

What do you like best about the product?
The interface. Low code drag & drop features.
What do you dislike about the product?
Some of API's front end is very rigid. debugging need to improve like For loops.
What problems is the product solving and how is that benefiting you?
Data integration
Recommendations to others considering the product:
Workato is easy to start, and they have an excellent support team.


    Information Technology and Services

Workato is an excellent iPaaS solution.

  • April 08, 2021
  • Review verified by G2

What do you like best about the product?
Very easy to use, connects easily to applications within our stack, our CSM and training staff are extremely helpful.
What do you dislike about the product?
Implementation was more self-guided than anticipated.
What problems is the product solving and how is that benefiting you?
Workato helps us build out automated workflows between multiple applications within our stack.


    Semiconductors

Build Automations with almost No-Code & Easy to build intuitive interface

  • March 19, 2021
  • Review verified by G2

What do you like best about the product?
1) Ease of building automations
2) Load bearing capability
What do you dislike about the product?
Not able to run Python/JS code in workato
What problems is the product solving and how is that benefiting you?
Employee Onboarding/Off-boarding, Accounts creation, IT Requests automation, Exposing IT Services via API endpoints.
Recommendations to others considering the product:
Just try it out, you will like it.


    Rob C.

Fantastic product, even better service and community

  • March 16, 2021
  • Review verified by G2

What do you like best about the product?
The product itself is incredibly powerful but simple to use and fairly intuitive once you get your head around the basics
What do you dislike about the product?
Being able to copy steps from one recipe to another would be a big plus
What problems is the product solving and how is that benefiting you?
Most recently I've used it in combination with Skuid to create a User Management app that allows end users to self-serve in the creation of new Salesforce Users - very powerful


    Internet

Workato helped us unlock so many things in terms systems integration and product integration.

  • March 09, 2021
  • Review provided by G2

What do you like best about the product?
The platform is easy to use and be able build the automations in days not months. Their in support is super helpful.
What do you dislike about the product?
Nothing I can think of anything at this point
What problems is the product solving and how is that benefiting you?
We have streamlined employee onboarding by integration with all the different systems. Developed revenue Automation’s. Build pipelines with out product to take actions for support cases. Build reconciliation pipelines.
Recommendations to others considering the product:
Definitely can consider to build Automation’s.


    Stefan v.

A powerful cloud-based automation and integration platform

  • March 04, 2021
  • Review verified by G2

What do you like best about the product?
Very powerful iPaaS that can integrate everything - Apps, Databases, Analytics and much more.
One of the few providers that can do cloud and on-premise equally well.
Very useful exception handling, easy to administrate with helpful job logs that makes it easy to find errors and fix them.
Beyond an integration platform it is truly an automation tool that allows extensive and intelligent workflows, triggers and actions.
Great implementation and support crew.
What do you dislike about the product?
More documentation could be useful sometimes.
What problems is the product solving and how is that benefiting you?
We integrated our Ultipro HR system with or MES and have always actual shift data available. We pull data from the manufacturing system, HR data and SAP ERP data and feed the Tableau Online analytics platform. This gives us real time analytics and a huge improvement in quality control.
Implementation of business workflows for office processes integrating O365 apps with DocuSign safe us a lot of time.
Recommendations to others considering the product:
If you are looking for an integration platform or you are looking for an automation tool, Workato gives you both.