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Very useful tool
What do you like best about the product?
I like the best is the ease of learning the product, it is very intuitive and easy to maintain.
What do you dislike about the product?
My main issue is with the log I get from Zendesk, a bit clunky.
What problems is the product solving and how is that benefiting you?
Mostly help me create flows in between 2 systems like SF and Zendesk.
keep everything in structure.
keep everything in structure.
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Review
What do you like best about the product?
The documentation is great and it has allowed me to automate so many things.
What do you dislike about the product?
There are features that are missing but after yesterday's product roadmap reveal I am hesitant to complain.
What problems is the product solving and how is that benefiting you?
Custom workflows that my software doesn't support and integration solutions.
Workato Review
What do you like best about the product?
The support chat is by far the best. They are always so attentive and helpful, as I am still learning the ins and outs of Workato they are amazing!
What do you dislike about the product?
Sometimes there is buggy behavior or inexplicable failures in a recipe which can be frustrating.
What problems is the product solving and how is that benefiting you?
Marketing automation and saving people's time in not having to do essential tasks manually.
A no-code automation software that has pretty amazing functions
What do you like best about the product?
The custom actions that offer much greater customization and functionality in my automation recipe
What do you dislike about the product?
The lack of availability of resources to pick up knowledge on custom actions for applications
What problems is the product solving and how is that benefiting you?
Data archival automations were the main problems. The benefits of automation include very customizable functionalities and many ways to structure it.
Recommendations to others considering the product:
Consult the support team if you are unsure of anything. The product reps from Workato are well trained and very willing to help you if you are in a bind.
Very friendly
What do you like best about the product?
Drag and drop tool. Have many connectors.
What do you dislike about the product?
Doesn't have Q.
Not guaranty delivery. No lossly couple
Not guaranty delivery. No lossly couple
What problems is the product solving and how is that benefiting you?
Connection to NS that replaced the Priorety.
Best Integration Platform and a world-class support team
What do you like best about the product?
The platform offers features to kick-off integrations really fast, and in combination with their support team, accelerates the creation of company-wide integrations. Besides that, they have a Connector SDK and HTTP connectors that allow to connect to anything that implements API Keys, oAuth, among other forms of authentication.
What do you dislike about the product?
In the beginning, they had this billing model that charged you by connection. This was highly restrictive and in our case, was against the potential this tool had for us. Then they changed to a recipe-based model, that allowed us to have more than 40 recipes integrating several areas of the company.
What problems is the product solving and how is that benefiting you?
Besides the need for integration of several applications such as Salesforce, BambooHR, Greenhouse ATS, Quickbooks; The main problem we are solving is the need to have a team of developers dedicated to Digital Transformation. Since we are a Software Development Company, the developers we have are usually dedicated to our clients, and they are almost never available for internal projects, Workato came to solve the need for a developer and I was able to hire people based on other skills.
We are covering several processes such as Billing, Collection, Incentives, Recruiting, Onboarding and Offboarding, among other use cases.
We are covering several processes such as Billing, Collection, Incentives, Recruiting, Onboarding and Offboarding, among other use cases.
Recommendations to others considering the product:
Don't limit yourself when imaging integrations, start small but think about scaling the automated processes. Rely heavily on their support team, they will go far and beyond to get the job done.
Powerful platform, supportive team, responsive chat help, and quick-to-market automations.
What do you like best about the product?
I was amazed at the breadth of available connectors. The number of connectors coupled with custom https requests and error handling makes it possible for any technical expertise to write a recipe that integrates multiple systems and performs that integration automatically. Additionally, the community shared recipes gave me several ideas related to prominent CRM and ERP systems and how to bring them together.
What do you dislike about the product?
I truly can't point to anything absent from the platform based on my current utilization of the product. As our utilization of the platform grows, perhaps a weakness will be exposed but at this point there is nothing I can call out definitively.
What problems is the product solving and how is that benefiting you?
We are currently working on integrating electronic signature applications with our quoting system, syncing customers with central CRM systems, and emailing notifications to sales when new leads come in.
Recommendations to others considering the product:
I recommend going through the entire Automation Institute and as many video recordings as possible. Doing this will lessen the learning curve tremendously.
Its powerful integration and tool available in the market. It provides a lot of flexibility also.
What do you like best about the product?
Support option and Tech Community Webinars
What do you dislike about the product?
Mobile application. I think Workato should have a mobile application. It will help users to check the status of recipes via phone also.
What problems is the product solving and how is that benefiting you?
Basically, I am using Workato to help clients to transition their data from one system to another. Overall client satisfaction is increased since I started using workato.
Decent product, some small design oversights
What do you like best about the product?
It's got a ton of built in connectors so a lot of integrations can be done out of box and their custom http connector allows for connection to anything with an api.
What do you dislike about the product?
You're limited to 2 http connectors per recipe because they decided to have the action share a connection and they only have a primary and secondary. Combine this with the fact they charge by recipe and it feels like they're encouraging you to use more recipes.
What problems is the product solving and how is that benefiting you?
We're transferring data from one system to another that don't have normal connections and we've saved a lot of manual labor and time.
Easy to get up and running, but also supports any degree of complexity you require.
What do you like best about the product?
Collections feature is inspired. I look forward to its continued development and enhancement.
What do you dislike about the product?
Called recipes do not share context, such as variables with calling recipes which can limit some benefits of advanced architecture applications, such as asynchronous calls to recipes.
What problems is the product solving and how is that benefiting you?
Data synchronization across enterprise applications. Transformations andautomations. We will continue to leverage this tool to improve our enterprise architecture.
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