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External reviews

486 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Purinut L.

Powerful and very simply tools for Automation

  • January 31, 2022
  • Review provided by G2

What do you like best about the product?
This platform can enhance the better working experience for employees and it's simply enough (Low code, Drag-Drop) to empower everyone to build their own automated process with many pre-build connetors.
What do you dislike about the product?
Not complain. But one thing that needs improvement on Work bot for Workplace. Default reply message when people get an error is not editable, and sometimes that message is not related to context and makes people confused. It would be great if we could.
What problems is the product solving and how is that benefiting you?
We fixed so many issues with Workato. We cut many processes of time management by letting people manage their time (Leave, OT request, Time correction) via a chat bot, and the bot can be bridging for HR to connect with all employees. We can track their's vaccination status or broadcast messages to all or specific employees about vaccine information via Workato's workbot


    Computer Software

Easy To Use Automations

  • January 20, 2022
  • Review verified by G2

What do you like best about the product?
Intuitive tooling, fantastic Support/Account team. Allows teams to build on the fly automations. It really doesn't take long to get started and you don't need to know coding to pick the tool up.
What do you dislike about the product?
Occasionally I find that they don't yet have connectors I need. There are occasionally things I'd like to do which prove significantly more work than they'd seem due to limitations in the tool.
What problems is the product solving and how is that benefiting you?
Massively improved process automation. Across IT we're using workato to solve problems in HR/IT/Sales/Order Management/Marketing. Time to value when we bring in new tools is being reduced.


    Aaron L.

Quite Powerful Yet Easy To Educate Newbies

  • January 19, 2022
  • Review verified by G2

What do you like best about the product?
Allowing non-IT colleagues to design their automations themselves before we integrate them with our production environment, has decentralised our entire automation strategy.
Along with the very easy to teach interface and programming components, Workato has made it so much easier for us scale up and empower non-IT departments in our organisation.
What do you dislike about the product?
Promoting automation recipes from development and staging to production workspaces is cumbersome; It can be challenging to track without a few manual steps after importing.
However, I know their new Environments feature will improve that process significantly; A full-fledged "diff'ing" tool would be beneficial.
What problems is the product solving and how is that benefiting you?
Our entire SaaS stack is now interconnected using a single tool which is not a black-box with no insights. We can quickly answer how our stack is connected and which business processes we're already automating. Our non-technical colleagues are further empowered as my team's attention bandwidth doesn't become a bottleneck.


    Information Technology and Services

Awesome ipaas tool with no code integrate and automation

  • January 18, 2022
  • Review provided by G2

What do you like best about the product?
Easy to integrate the applications with less effort, short time, and it helps to avoid manual actions and saves time.
Workato is the best ipaas tool I have used so far.
What do you dislike about the product?
We can't use any external libraries and packages in the tool if any enhancement is there. In that case, we have to use AWS services like AWS lambda.
What problems is the product solving and how is that benefiting you?
Automate multiple applications like Snowflake, Salesforce, NetSuite, Marketo, Workday, AWS, Slack, etc., exchange the data between one app to other.
It helped to automate the business need and more collaborations with our partners.
Recommendations to others considering the product:
It's the best Ipaas tool ever i used so far.
Everyone should go with this


    MICHAEL S.

All-In on Workato!

  • January 14, 2022
  • Review verified by G2

What do you like best about the product?
The Workato platform is intuitive, flexible, and capable. We have yet to encounter a business problem we can't solve or an endpoint we can't connect to.

Compared to other platforms I've worked with, the user interface is much more clean and simple and quicker to navigate, but has super powerful features "under the hood" that are easy to incorporate into your recipes.

The platform is "low-code" which means that I can introduce non-technical members of my business to it and they can learn and leverage it in ways that would never be possible with other platforms. The more you use the platform, the smarter you become as an integrator.

Additionally, the Workato Customer Support team is super responsive and knowledgeable. They care about your questions, and they seem to have an algorithm that assigns you to a common pool of resources over and over again, so you really feel like you have a personal connection.

Lastly, the user community surrounding Workato is vast and active. And Workato does a great job helping to curate great content and host events for like minds to connect.
What do you dislike about the product?
Importing and Exporting jobs from one environment leaves a little bit to be desired. Sometimes components can be duplicated or connections to a Production system do not always perfectly match the way they work in a Sandbox environment. Knowing what to "select" or "deselect" in a change set prior to importing or exporting can be a bit of an art form.
What problems is the product solving and how is that benefiting you?
First and foremost, we are connecting all of our enterprise systems: CRM, ERP, eCommerce, IoT, Customer Support, and more. Our data is consistent across systems and we are able to police changes that violate our data governance policies in a way we never could before.

We are also able to incorporate new endpoints into our existing data flows very quicly.

And for systems that are more "closed off" in nature, we can even expose curated data points by making our own API endpoints.
Recommendations to others considering the product:
Involve your non-technical business beneficiaries in the decision to some extent. If you do it right, you may even be able to allow analysts outside of your technical team to leverage the platform.

Be prepared with some real use cases that you can try the Workato platform on.

Make sure you vet that your core systems have pre-built connectors, or if not make sure you vet with the Workato team how you could connect with them to make sure it will work for your business.


    Omar K.

Workato sets the standard for what a Low-Code/No-Code Integration and Automation System should be

  • January 14, 2022
  • Review verified by G2

What do you like best about the product?
Previously what would require a considerable effort by an IT Team to put together an automation/integration can now be done by a smaller team in a much shorter timeframe.
The Dev Team at Workato is constantly working to make improvements to the platform and add additional features and functionality.
The User Interface is intuitive and makes creating complicated processes a breeze.
What do you dislike about the product?
The price point of Workato can be a bit steep for some smaller organizations.
Some of the connectors could use some work to get more functionality added in, and it would be great if there were even more standard connectors available.
What problems is the product solving and how is that benefiting you?
Workato is helping us increase the efficiency of an organization by automating processes that were previously redundant and prone to error.
Without having to worry about manual imports, exports, and manipulating large data sets, business users can focus more of their time on other responsibilities. Workato helps to increase efficiency by allowing the organization as a whole to handle larger volumes of data than they could previously handle before.


    karthikeyan M.

Next Level RPA Tool

  • January 13, 2022
  • Review provided by G2

What do you like best about the product?
We studied a few different systems and decided that Workato was the best option. Workato is simple to use, even for non-technical people, while also quite strong, which is just what we needed.
What do you dislike about the product?
It was also challenging to figure out how to make a recipe—little documentation for getting knowledge.
What problems is the product solving and how is that benefiting you?
Workato can develop by nontechnical people, and it is accessible to On-Primes app integration. We successfully realized "FTE" savings based on this Workato automation.
Recommendations to others considering the product:
Those who come from non Technical backgrounds can easily adapt


    Shishir K.

No-nonsense Workflow automation application

  • January 03, 2022
  • Review provided by G2

What do you like best about the product?
Workato is the best enterprise automation platform, it provides an insane number of out of the box connectors to leading enterprise applications like Salesforce, ServiceNow, Snowflake, SAP. with the nearly no-code UI, it has made workflow creation steps very easy and one could build to get your work done between the apps. With less than 4 hours of training we can start building the workflow automation and connect many apps together. The best part is all the popular use cases and scenarios have already been built and available in Workato community library.
What do you dislike about the product?
There was not much to dislike but the Error handling and monitoring could be improved, and it can also provide a mini code debugger so that developers can debug complex recipes. Also Testing for a part of receipe is not possible, one has to run the entire receipe to test a small change
What problems is the product solving and how is that benefiting you?
We are using Workato to achieve integration and orchestration of disparate applications/systems. We have also used Tibco, Mulesoft, and Boomi for similar operations but Workato's learning curve is very smooth, we don't need to have a coding background to use this application.


    Zack L.

A Modern PASS solution for Application Integration

  • December 25, 2021
  • Review provided by G2

What do you like best about the product?
The extensive range of connectors offered by Workato and the flexibility of solving the problem different approaches. The support from customer success manager and team.
What do you dislike about the product?
I find that maintaining the recipes across different developers in the team and in different environment such as UAT, Production can be challenging. Sometimes we end up with multiple copies of the same code.
What problems is the product solving and how is that benefiting you?
I have a business case where I need to create a solution to allow workplace users to reset their active directory password, using a chatbot. The challenge is about integration between workplace and on-premise active directory
Recommendations to others considering the product:
start with their university, a great place to start using their tools


    KUNAL J.

Kunal Jaipuriar's review

  • December 20, 2021
  • Review provided by G2

What do you like best about the product?
The way it helps us to automate business workflows across cloud and on premise apps.
What do you dislike about the product?
More connectors should be introduced in order to get best results
What problems is the product solving and how is that benefiting you?
Workflow automation on azure