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External reviews

486 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Staffing and Recruiting

Workato is user friendly and easy to work with.

  • June 10, 2022
  • Review provided by G2

What do you like best about the product?
Unlike some tools, Workato provides the information you are looking for in a straightforward manageable tool.
What do you dislike about the product?
I have not experienced many downsides to this tool at this time.
What problems is the product solving and how is that benefiting you?
We have transitioned from a different tool that was more costly and more difficult to work with to Workato that brings the data we need to the forefront.


    Emma A.

Game-Changing, Powerful Integration Tool

  • June 08, 2022
  • Review verified by G2

What do you like best about the product?
The possibilities are ENDLESS with Workato! It's the perfect combination of thorough and user-friendly, even for someone who doesn't have a coding background. Their support team is extremely knowledgeable and helpful any time we need to talk through a project.
We have streamlined current processes and created new connections for virtually every department in the company. We've also built in new efficiencies in our sales funnel that have propelled us to record-setting performance.

There are still endless ways that we can utilize Workato to solve immediate problems, improve current processes, and bridge any gap to propel our organization forward.
What do you dislike about the product?
The steep learning curve, but that's almost unavoidable. Considering the complexity of the platform, the Workato team does a great job of setting you up for success between their Automation Academy training courses, live "office hours" and a vast library of recipes/community boards.

The other challenge is wrapping your arms around how to get started/what can be done. It's just a very high threshold to get started, but once you do, you'll never look back.
What problems is the product solving and how is that benefiting you?
Enabling our business to sell more, faster. Bridging gaps between software that do not play well with each other. Saving hours and hours of employee time so they can avoid unnecessary admin work and get back to doing their jobs.


    Eitan G.

Workato is a great tool I love using it.

  • June 01, 2022
  • Review verified by G2

What do you like best about the product?
That is a flexible tool. and the documentation is good
What do you dislike about the product?
missing some feature and not enough connectors
What problems is the product solving and how is that benefiting you?
integration calling API's and receving data


    Pat V.

Easy Peasy Lemon Squeasy

  • May 31, 2022
  • Review provided by G2

What do you like best about the product?
Creating a recipe often feels like the entire process wizard based.
What do you dislike about the product?
Very little besides having to connect with poorly documented APIs, which is outside the control of Workato
What problems is the product solving and how is that benefiting you?
Syncing invoice processed between Salesforce FinancialForce and Logisense.


    Financial Services

Can't decide if it's for technical or non-technical people

  • May 31, 2022
  • Review provided by G2

What do you like best about the product?
Workato has a solid and growing collection of connectors that makes it much easier for us to start integrations with systems we have no experience working with. It is really easy to build new connectors when none exist, and it is really easy to spin up new API surfaces based on recipes.
What do you dislike about the product?
Workato's recipe builder UI seems like it is designed with non-technical people in mind. However, it is a chore to use as someone who is technical, and it is sufficiently complicated that I am unsure how non-technical people can get the most out of it. It feels like they tried to make programming more accessible, but instead, they made it more tedious.
What problems is the product solving and how is that benefiting you?
We want to integrate with many HRIS, T&A, and Payroll systems. We have spent a lot of time trying to set up just one of these integrations for ourselves. Workato provides a platform that we can use to easily integrate with all these different kinds of systems.


    Accounting

Good

  • May 31, 2022
  • Review provided by G2

What do you like best about the product?
The experience was very easy and enjoyable.
What do you dislike about the product?
I would like the see improvement in the functions pertaining to user experience.
What problems is the product solving and how is that benefiting you?
Automation, integration and pricing.


    Information Technology and Services

Smooth

  • May 31, 2022
  • Review verified by G2

What do you like best about the product?
The clarity on where things are
The possibility to have multiple envs with their own set of properties to test things before going to prod
The ability to copy and paste part of the recipes
What do you dislike about the product?
Maybe the custom connector creation would be easier if more video tutorials could be shared to use as an example
Also it would be great to have some level of inheritance so maybe common logic could be reused as libraries in multiple recipes
What problems is the product solving and how is that benefiting you?
For starters, the abstraction on handling the actual call to the provider
There is also the ability to have the same recipe being used by multiple clients, each with its own configuration


    Marc B.

Secure and efficient tool to connect different application with good logging possibilists

  • May 16, 2022
  • Review verified by G2

What do you like best about the product?
User interface and connectors (especially SQL on-premise)
What do you dislike about the product?
Printing of a full recipe for documentation
What problems is the product solving and how is that benefiting you?
Integration of data between Salesforce and our own backoffice system (via SQL).
Data transfert via API (Json) with logical in our own backoffice system.
Crypto attacks detection
Recommendations to others considering the product:
Best on the market


    prasanth 1.

Everything automate workflow

  • May 12, 2022
  • Review provided by G2

What do you like best about the product?
Automate every process on workato connect other tools easy
What do you dislike about the product?
More cost of tools.Need more training sessions to understand workato.
What problems is the product solving and how is that benefiting you?
Connecting workato to Zendesk and other tools to solve problems like ticketing, article creation API


    Jabez J.

Using Workato for over a year now - my reviews

  • May 06, 2022
  • Review provided by G2

What do you like best about the product?
Very easy to learn, very powerful, hundreds of out of the box connectors, Great SDK support for custom connectors etc.,
What do you dislike about the product?
Need to carefully design the recipes considering the number of tasks if customers has limited licence of workato, absence of EDI connectors...
What problems is the product solving and how is that benefiting you?
Most of the times, I have been working on automating employee onboarding. Quick time to market is the key benefit and a complex flow can be implemented so soon