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Its an intuitive iPaaS and very user friendly with a great support team.
What do you like best about the product?
The ease with which we can develop integrations in Workato and how quickly you can train someone with little knowledge of iPaaS.
What do you dislike about the product?
Sometimes the testing process can get a bit clunky.
What problems is the product solving and how is that benefiting you?
Automation, Automation, Automation and because it has opened up so many avenues of possibilities in terms of business process automation and integration, we are getting requests from other teams on how we can help them with Workato.
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Great UI and Onboarding Experience
What do you like best about the product?
With its straightforward UI and relatively easy learning curve, Workato allowed us to get up and running with a new student orientation portal faster than we ever imagined.
What do you dislike about the product?
We have a couple of more niche third party applications that I wish Workato had connectors for.
What problems is the product solving and how is that benefiting you?
We are able to integrate our student population with Salesforce and get an online orientation up and running.
Recipes are easy to use for scalable projects
What do you like best about the product?
Easily accessible tutorials made independent learning a breeze.
What do you dislike about the product?
The interface can sometimes be a bit clunky, so it takes time to ramp back up to efficient use if it's been a while since you've visited your recipe.
What problems is the product solving and how is that benefiting you?
Workato is helping us connect and integrate with other organizations in a repeatable and scalable way.
Workato automation
What do you like best about the product?
Its recipe flow that is very easy and flexible to integrate with any tool. Workato provides the ability to implement our required hybrid governance model effectively and efficiently. It also provides exception handling, extensive and intelligent workflows, triggers and actions. It provides extensive library of community, excellent support with real time responses via live chat feature.
What do you dislike about the product?
It is costlier than others and need more improvements on documentation
What problems is the product solving and how is that benefiting you?
We have integrate workato automation with so many applications to make easier our process either it's related to new leads or customer feedback
An exceptional tool for automation
What do you like best about the product?
Workato has become one of our primary tools for automation and integration of marketing systems. The impressive number of connectors makes integrating industry-standard systems extremely easy. The on-prem agent, SDK and API capabilities ensure the flexibility to communicate with pretty much anything with an accessible interface - on-prem or in the cloud. The web interface is exceptionally well thought through and is quick and easy to work with.
What do you dislike about the product?
Cost becomes a significant factor to consider once you start using it heavily.
What problems is the product solving and how is that benefiting you?
It helps us build complex business processes that work with multiple marketing and web systems and gives us visibility on their usage and health. This has been the driver behind building new integrations and migrating existing ones.
Workato has been an invaluable tool for us
What do you like best about the product?
Workato has an exceptional user interface. It's easy to navigate, pleasant to interact with, and yet powerful, robust and flexible. Support has been incredibly helpful whenever we've been stuck with an issue.
What do you dislike about the product?
I was somewhat surprised at how the pricing model per task worked. We have since adjusted our recipes but initially we generated many more tasks than expected because we didn't fully understand which tasks were counted.
What problems is the product solving and how is that benefiting you?
Our platform requires integrations with any ATS in the market. Workato allows us to quickly and easily build recipes that integrate with just about anything, including some circumstances where we have to fall back to CSV flat files. This makes our product stickier and brings much more value to our customers.
Senior IT Engineering Leader
What do you like best about the product?
Workato fast turnaround the connect saas apps with speed
What do you dislike about the product?
More saas connectors available to connect vs custom development
What problems is the product solving and how is that benefiting you?
Citizen integrations and integrate sfdc/snowflake
workato developer experience
What do you like best about the product?
the ease of use, the support is awesome,
What do you dislike about the product?
Workato can't generate Excel xlsx or xls file, also a recipe can only hold at maximum 2 database connections , an advanced user case/sample would be very helpful
What problems is the product solving and how is that benefiting you?
Business Process Automation , data ETL
Overall a great low-code/no-code automation platform!
What do you like best about the product?
The UI is intuitive and time-to-value in terms of learning it is on point. It's robust, and enough of a no-code/low-code platform that a non-technical person can adopt it. With this its capable of simple or relatively complex operations and has enough customizeability to do most things you would need from your automations and integrations.
Free trainings and certifications are great. Always available chat support, as well as the account-level support (solutions consultants), is fantastic. Great documentation. Community library is also a great addition.
Free trainings and certifications are great. Always available chat support, as well as the account-level support (solutions consultants), is fantastic. Great documentation. Community library is also a great addition.
What do you dislike about the product?
- Introducing to non-technical people can still be overwhelming and daunting. Could maybe use a pre-built library of typical or stand-out automations that display a wide range of triggers, actions usage, and creative use of formulas to achieve different outcomes - so you'd have more things to copy-and-paste-and-adjust from, rather than building from scratch. You can kind of do this by planning ahead and by using the community library, but you'd need to know what you're doing - so it still needs one or two internal ambassadors when you're trying to increase adoption after purchase.
- As a true enterprise solution, they lack lower-tier pricing options for lower scale usage to scale from, or when you're not sure if you can get multiple business units from your company onboard.
- Some most used native connectors may lack a few common actions that are available for some more basic-level competitors (like Zapier), so sometimes you'll need to build your own actions which will pretty quickly turn the tool from no-code to medium-code. This is also true for the more complex and more custom automation cases that you'll need to interact with APIs, so most of the greater benefits of the software are tangible only once you move from no-code to low/mid-code.
- As a true enterprise solution, they lack lower-tier pricing options for lower scale usage to scale from, or when you're not sure if you can get multiple business units from your company onboard.
- Some most used native connectors may lack a few common actions that are available for some more basic-level competitors (like Zapier), so sometimes you'll need to build your own actions which will pretty quickly turn the tool from no-code to medium-code. This is also true for the more complex and more custom automation cases that you'll need to interact with APIs, so most of the greater benefits of the software are tangible only once you move from no-code to low/mid-code.
What problems is the product solving and how is that benefiting you?
Automating manual processes and Integrating systems that we were previously not able to integrate. Automating different kinds of repetitive work has definitely been the biggest cost and time saver for us.
Overall, great experience!
What do you like best about the product?
The integration capabilities meet all areas I expect and then some. It's intuitive to build the recipes I need, and I'm impressed with the functionality presented. It's designed to match how I think when building these integrations. The fact that I can build recipes without needing to insert a javascript, python, or ruby action means a lot to me and makes it so much easier for our support team to troubleshoot the solutions I build.
I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away.
One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it.
I do have to give a shoutout to the product and engineering teams as well. We have only used Workato for a little over a year and I'm impressed with the new features that have been coming out. They just make sense, and we tend to adopt these new features/enhancements right away.
One final callout. I'm grateful for how quickly our feature requests were responded to. I made one request to the team that manages the Workato Connectors and to the CSM, and I saw a turnaround of a month and half, which let's me feel that my team and I are heard and we greatly appreciate it.
What do you dislike about the product?
Little things with the UI/UX can be a bit challenging. For example, switching from an "If Condition" or "If/Else Condition" and vice versa requires the criteria to be completely redefined. Another example, I typically need to navigate to another recipe while editing another, but I have to exit the edit mode to do that, which dislike as I tend to loose my spot.
The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against.
The other, as OEM customer, it's difficult for my team to be able to see a high level view of all task usage across customer accounts. I would expect Workato to have a dashboard with the ability to pull such information since that's what we're being charged against.
What problems is the product solving and how is that benefiting you?
As a Solutions Architect, my team provides custom solutions with auto-matted business processes or transactional integrations across platforms for our enterprise and strategic customers.
Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history.
Workato not only provides a place to host and develop the solutions we need, the connectors fast track our development time, and our support team has much more insight when troubleshooting bugs with the jobs history.
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