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A great IPaaS solution with a few quirks
What do you like best about the product?
Support is stellar-there is always someone on the other end of the chat who is willing (and able) to answer your questions. I've often had an engineer or support person spin up a sample recipe to help me out.
What do you dislike about the product?
There are a few things that Workato is missing that some other tools (Zapier/Tray/etc.) have which would be very helpful:
1. Ability to export data from job runs (like Zapier)-while you can customize the job report, there's no easy way to review it in bulk as you're trying to troubleshoot issues (or fix data)
2. More streamlined view of job data (Tray does this really well). You have to click into each run and into each step, and navigate multiple screens.
3. Some "simple" operations take a lot of manipulation (formulas use Ruby syntax which may not be intuitive)
4. "Basic"/raw HTTP requests require more setup than Tray/Zapier/etc.
1. Ability to export data from job runs (like Zapier)-while you can customize the job report, there's no easy way to review it in bulk as you're trying to troubleshoot issues (or fix data)
2. More streamlined view of job data (Tray does this really well). You have to click into each run and into each step, and navigate multiple screens.
3. Some "simple" operations take a lot of manipulation (formulas use Ruby syntax which may not be intuitive)
4. "Basic"/raw HTTP requests require more setup than Tray/Zapier/etc.
What problems is the product solving and how is that benefiting you?
Integrations between CRM and othert systems
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Great product, account managers are great.
What do you like best about the product?
The App catalog is consistently growing which is nice. The product is very cool.
What do you dislike about the product?
Support for Workato is not great. Most of the time the rep doesnt know the answer and you have to hop on a call to painfully walk them through the issue and even then they end up having to escalate it and it takes way too long to get answers back.
What problems is the product solving and how is that benefiting you?
Scaling integrations
Easy, useful and with great support
What do you like best about the product?
I've started working with Workato and Workato team a few years ago. The tool as proven effective even when not using it to it's full capacity. The Workato team is very dilligent in supporting and making sure you're using it to the best of its abilities and are always available to support, review and consider your input. I do believe the tool will get better and better, and so far as been a fulfilling experience.
What do you dislike about the product?
There aren't many so far. It's a bit hard to understand exactly what's the most suitable subscription for the organization needs and the models available might need still some work but the commercial team is very flexible and patient.
What problems is the product solving and how is that benefiting you?
Workato made it very easy to integrate several internal tools at use in our company as well integrating with outside partners.
Powerful and Constantly Getting Better
What do you like best about the product?
Workato is very easy to use with the drag and drop interface. They have many out of the box connectors that are simple to setup and we have even been able to create custom connectos easily as well. You also don't have to sacrifice power for ease of use as we have been able to create some powerful and robust workflows. They also have great support if we do run into issues building recipes.
What do you dislike about the product?
The only two things I wish were different is being able to use many different instances of a service in the same recipe. Right now the most you can have is two. If you have more than two Salesforce/Marketo/SAP etc. you need to create multiple recipes and/or use functions. Second, there is no 'while' loop. You can build a simple enough workaround but it would be nice to have it out of the box.
What problems is the product solving and how is that benefiting you?
We have many different marketing automation instances so we often can't use native integrations because we need to be able to route information to the correct instance based on an input. We also use Workato to pass data to other instances and keep lead information in sync and to export activity data, transform it, and send it to a data warehouse.
Using Workato as an IPaaS solution in architectural design solutions
What do you like best about the product?
- Ease of use
- Low code/no code design which results to fast implementation of integrations
- Relatively cost effective
- The availability of native connectors
- Listening to customer feedback and accommodating requests to add features
- Low code/no code design which results to fast implementation of integrations
- Relatively cost effective
- The availability of native connectors
- Listening to customer feedback and accommodating requests to add features
What do you dislike about the product?
The current limitation of concurrent API calls (125 calls at a time)
What problems is the product solving and how is that benefiting you?
Workato is helping us solve the requirement to move the integrations away from the company's legacy middleware.
It is also being used to integrate to new applications.
It is also being used to integrate to new applications.
Good to have it
What do you like best about the product?
workato is very good to use, we can easily integrate it with other apps.
I like the drag & drop part, we can easily switch the steps. Recipes are very helpful to automate workflows, manage integrations, and pull data from various sources. I am using it daily.
I like the drag & drop part, we can easily switch the steps. Recipes are very helpful to automate workflows, manage integrations, and pull data from various sources. I am using it daily.
What do you dislike about the product?
I don't have anything dislikes about it.
What problems is the product solving and how is that benefiting you?
Workato saves a lot of our time in passing the data from one platform to another platform.
Workato has single handedly been the most impactful and useful tool in our business procedures
What do you like best about the product?
Ease of Use
Customer Support
Resources and Self-Learning Center
Available Apps for intergation
Recipe Community Hub
Customer Support
Resources and Self-Learning Center
Available Apps for intergation
Recipe Community Hub
What do you dislike about the product?
None - there are at times moment when the recipes would have an error or bug for no reason other than a particular issue with that recipe type but that is far and few between.
What problems is the product solving and how is that benefiting you?
Workato has been a game-changer in solving critical data integration challenges within our organization. Before Workato, our data was siloed and difficult to access, hindering our ability to get a complete understanding of all the different data points from various applications. Workato has the easiest to use and set up integration capabilities, and we have been able to connect our systems to allow for data to move across our organization so all can access.
We do majority of our data cleansing and formating in Snowflake first, so our use cases is mostly automating business processes and moving data around to different applications. However, this has allowed us to reduce manual effort in more processes than I can count, and has significantly improved our overall productivity.
I also really love how user friendly the interface is, and found it to be very easy to learn and adopt the program after reviewing some additional resources on their community site or through their training videos.
Their support is also FREAKING AWESOME!! I have an issue, I open up a chat, and I get to speak to someone in less than 10 minutes and 9 times out of 10, we resolve it together in 10-15 minutes. I really really love this tool, and it's one of those applications that you don't realize you need until you have it.
We do majority of our data cleansing and formating in Snowflake first, so our use cases is mostly automating business processes and moving data around to different applications. However, this has allowed us to reduce manual effort in more processes than I can count, and has significantly improved our overall productivity.
I also really love how user friendly the interface is, and found it to be very easy to learn and adopt the program after reviewing some additional resources on their community site or through their training videos.
Their support is also FREAKING AWESOME!! I have an issue, I open up a chat, and I get to speak to someone in less than 10 minutes and 9 times out of 10, we resolve it together in 10-15 minutes. I really really love this tool, and it's one of those applications that you don't realize you need until you have it.
Over 12 months of Workato to manage our integrations and automation.
What do you like best about the product?
Ability to scale, ease of use and large catelog of connectors
What do you dislike about the product?
Limited low code data pipelines with a focus on programming.
What problems is the product solving and how is that benefiting you?
Workato allows us to manage our system integrations in one platform and expand our system integration development with ease of use.
This tool has great potential as well as opportunities for improvements.
What do you like best about the product?
It is a great tool for non-technical users who want to streamline their processes. The platform supports a wide range of apps and connectors. The platform's user interface is intuitive and easy to navigate, making it user-friendly even for those who are new to automation. The platform is continuously updated with new features and improvements. Providing a chat window within the tool to discuss with support team is commandable and saves a lot of time.
What do you dislike about the product?
Workato's customer support should be improved, especially on the support ticket ownership. There are cases where the ticket being transferred to mulitple support engineers. Few error messages in Workato can sometimes be vague, providing detailed error messages could make it easier to resolve the issue.
What problems is the product solving and how is that benefiting you?
We have several integrations between Cloud and On-premise applications and this tool is the best fit for us.
Workato's Automation Excellence in Transforming Workflows at Unity Technologies
What do you like best about the product?
Workato has robust and versatile integration capabilities which is invaluable in architecting seamless and efficient workflows, significantly reducing development time and effort. It’s extensive community library of pre-built connectors and adaptors allows for rapid integration with a multitude of applications and services. It is easier to create and manage complex integration workflows, even for those without extensive coding expertise. This empowers cross-functional teams to actively participate in the integration process fostering collaboration and agility in adapting to changing business requirements.The platform's real-time data synchronization capabilities are also commendable. As an Integration Architect, having the ability to ensure that data is synchronized across systems instantaneously is crucial for maintaining data accuracy and consistency throughout the integrated ecosystem.
What do you dislike about the product?
While Workato is a powerful integration platform, there are a few considerations that could be improved from an Integration Architect's perspective. As with any integration platform, the adaptability to extremely specialized or unique integration scenarios might have some limitations. Workato excels in providing solutions for a broad range of integration needs, but in highly specialized cases, some custom development might be necessary. Enhancements in providing more extensive customization options could address this concern.Overall, while there may be room for improvement, the strengths of Workato significantly outweigh any drawbacks, making it a preferred choice for Integration Architects seeking a comprehensive and efficient integration solution.
What problems is the product solving and how is that benefiting you?
In our organization workato is instrumental in overcoming the challenges associated with integration projects. It's capabilities in simplifying workflows, addressing diverse application ecosystems, facilitating real-time data synchronization, promoting cross-functional collaboration, ensuring scalability and providing efficient troubleshooting contribute significantly to the success of integration initiatives. The platform's benefits extend beyond development, positively impacting the overall functionality and performance of integrated systems.
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