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External reviews

485 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Retail

Using Workato as an IPaaS solution in architectural design solutions

  • December 20, 2023
  • Review provided by G2

What do you like best about the product?
- Ease of use
- Low code/no code design which results to fast implementation of integrations
- Relatively cost effective
- The availability of native connectors
- Listening to customer feedback and accommodating requests to add features
What do you dislike about the product?
The current limitation of concurrent API calls (125 calls at a time)
What problems is the product solving and how is that benefiting you?
Workato is helping us solve the requirement to move the integrations away from the company's legacy middleware.
It is also being used to integrate to new applications.


    Information Technology and Services

Good to have it

  • December 19, 2023
  • Review verified by G2

What do you like best about the product?
workato is very good to use, we can easily integrate it with other apps.
I like the drag & drop part, we can easily switch the steps. Recipes are very helpful to automate workflows, manage integrations, and pull data from various sources. I am using it daily.
What do you dislike about the product?
I don't have anything dislikes about it.
What problems is the product solving and how is that benefiting you?
Workato saves a lot of our time in passing the data from one platform to another platform.


    Ginelle P.

Workato has single handedly been the most impactful and useful tool in our business procedures

  • December 18, 2023
  • Review verified by G2

What do you like best about the product?
Ease of Use
Customer Support
Resources and Self-Learning Center
Available Apps for intergation
Recipe Community Hub
What do you dislike about the product?
None - there are at times moment when the recipes would have an error or bug for no reason other than a particular issue with that recipe type but that is far and few between.
What problems is the product solving and how is that benefiting you?
Workato has been a game-changer in solving critical data integration challenges within our organization. Before Workato, our data was siloed and difficult to access, hindering our ability to get a complete understanding of all the different data points from various applications. Workato has the easiest to use and set up integration capabilities, and we have been able to connect our systems to allow for data to move across our organization so all can access.

We do majority of our data cleansing and formating in Snowflake first, so our use cases is mostly automating business processes and moving data around to different applications. However, this has allowed us to reduce manual effort in more processes than I can count, and has significantly improved our overall productivity.

I also really love how user friendly the interface is, and found it to be very easy to learn and adopt the program after reviewing some additional resources on their community site or through their training videos.

Their support is also FREAKING AWESOME!! I have an issue, I open up a chat, and I get to speak to someone in less than 10 minutes and 9 times out of 10, we resolve it together in 10-15 minutes. I really really love this tool, and it's one of those applications that you don't realize you need until you have it.


    Medical Devices

Over 12 months of Workato to manage our integrations and automation.

  • December 12, 2023
  • Review verified by G2

What do you like best about the product?
Ability to scale, ease of use and large catelog of connectors
What do you dislike about the product?
Limited low code data pipelines with a focus on programming.
What problems is the product solving and how is that benefiting you?
Workato allows us to manage our system integrations in one platform and expand our system integration development with ease of use.


    Hariprasad V.

This tool has great potential as well as opportunities for improvements.

  • November 27, 2023
  • Review provided by G2

What do you like best about the product?
It is a great tool for non-technical users who want to streamline their processes. The platform supports a wide range of apps and connectors. The platform's user interface is intuitive and easy to navigate, making it user-friendly even for those who are new to automation. The platform is continuously updated with new features and improvements. Providing a chat window within the tool to discuss with support team is commandable and saves a lot of time.
What do you dislike about the product?
Workato's customer support should be improved, especially on the support ticket ownership. There are cases where the ticket being transferred to mulitple support engineers. Few error messages in Workato can sometimes be vague, providing detailed error messages could make it easier to resolve the issue.
What problems is the product solving and how is that benefiting you?
We have several integrations between Cloud and On-premise applications and this tool is the best fit for us.


    Neetakshi S.

Workato's Automation Excellence in Transforming Workflows at Unity Technologies

  • November 22, 2023
  • Review verified by G2

What do you like best about the product?
Workato has robust and versatile integration capabilities which is invaluable in architecting seamless and efficient workflows, significantly reducing development time and effort. It’s extensive community library of pre-built connectors and adaptors allows for rapid integration with a multitude of applications and services. It is easier to create and manage complex integration workflows, even for those without extensive coding expertise. This empowers cross-functional teams to actively participate in the integration process fostering collaboration and agility in adapting to changing business requirements.The platform's real-time data synchronization capabilities are also commendable. As an Integration Architect, having the ability to ensure that data is synchronized across systems instantaneously is crucial for maintaining data accuracy and consistency throughout the integrated ecosystem.
What do you dislike about the product?
While Workato is a powerful integration platform, there are a few considerations that could be improved from an Integration Architect's perspective. As with any integration platform, the adaptability to extremely specialized or unique integration scenarios might have some limitations. Workato excels in providing solutions for a broad range of integration needs, but in highly specialized cases, some custom development might be necessary. Enhancements in providing more extensive customization options could address this concern.Overall, while there may be room for improvement, the strengths of Workato significantly outweigh any drawbacks, making it a preferred choice for Integration Architects seeking a comprehensive and efficient integration solution.
What problems is the product solving and how is that benefiting you?
In our organization workato is instrumental in overcoming the challenges associated with integration projects. It's capabilities in simplifying workflows, addressing diverse application ecosystems, facilitating real-time data synchronization, promoting cross-functional collaboration, ensuring scalability and providing efficient troubleshooting contribute significantly to the success of integration initiatives. The platform's benefits extend beyond development, positively impacting the overall functionality and performance of integrated systems.


    Vinay K.

Workato's seamless automation simplifies complex tasks effortlessly

  • November 20, 2023
  • Review verified by G2

What do you like best about the product?
Workato can streamline automation for quick and user-friendly implementation
What do you dislike about the product?
Workato should be granted increased flexibility to manage larger datasets, as the current limitations, such as 50k for CSV or the constraints when implementing Python or Ruby code, hinder the processing of larger data volumes.
What problems is the product solving and how is that benefiting you?
Handling a requirement to process over 1 million records seamlessly from source to endpoint, Workato proved instrumental in ensuring a smooth and issue-free execution


    Gokul K.

IPaaS tool which anyone can use

  • November 18, 2023
  • Review verified by G2

What do you like best about the product?
Workato is one of the best IPaaS tool in the market. It is easy to use even if you don't have any dev experience. The implementation of the integrations are very easy.Even if we stuck at some point, the live chat feature which helps us to chat with experts to resolve our issues. We have recently implemented our employee onboarding process with Teams Workbot feature which saves lot of time. Initially we bought workato for few automations for support team, our business leaders are happy with how workato helps their daily activities which made us to expand automations for IT,Sales,Billing,Finance and Procurement teams.
What do you dislike about the product?
Though workato uses no code recipes, for some use cases we need to customise the logic for that we need to write code. Currently workato provides Python and JavaScript for custom code but it has some limitations comparatively with other IPaaS tools. If we are able to code easily then it would be greater advantage for complex use cases.
What problems is the product solving and how is that benefiting you?
Although there are lot of tools available in the market, the process of building APIs is easy and cheap in workato which helps us to automate lot of activities in different teams. The workbot feature helps us to communicate with different teams efficiently to reduce the time for on boarding process of employees.


    CJ G.

A great all around Integration Platform

  • November 17, 2023
  • Review verified by G2

What do you like best about the product?
The abstraction of complex tasks into simple and intuitive components.
What do you dislike about the product?
I feel they introduce and change so many things that get a little bit loss sometimes.I feel they introduce and change so many things that get a little bit lost sometimes.
What problems is the product solving and how is that benefiting you?
ETL Process to integrate differents sources.


    Financial Services

Workato is an excellent partner for integration and automated solutions.

  • November 15, 2023
  • Review verified by G2

What do you like best about the product?
Workato's partnership exceeded all vendors I have ever worked with. They engaged throughout our project, ensuring we delivered value to our business. They set the bar very high!
What do you dislike about the product?
Workato continues to innovate and improve on all fronts. Processing largely occurs in the cloud. It would be helpful to have the ability to push down processing for on premise integrations.
What problems is the product solving and how is that benefiting you?
Workato provided the capabilities for cloud to cloud integrations, facilitating our SaaS vendor connections and integrations.