The main use cases include API-related scenarios, sales cycle processes, and invoicing operations. This primarily involves the purchase journey of the company, where Workato serves as an integration tool for transferring customer data, invoicing information, and orders between systems.
Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
667 reviews
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External reviews are not included in the AWS star rating for the product.
Integration Lifesaver
What do you like best about the product?
Easy to use. I can create integrations and automated processed in minutes (or even seconds)
What do you dislike about the product?
There is an area of opportunity in a few connecters where I end up using a lot of custom actions, such as with Slack, Jira, and Jira service management.
What problems is the product solving and how is that benefiting you?
Creation of automated processes.
Integration between platforms and processes.
Enhance the communication between teams, areas, and workflows.
Quick testing of integrations.
Standardization of data across areas and platforms.
Integration between platforms and processes.
Enhance the communication between teams, areas, and workflows.
Quick testing of integrations.
Standardization of data across areas and platforms.
Super user intutitive platform to build workflows!
What do you like best about the product?
I really like how reliable Workato is. As someone who was new to the tool months ago, I was able to quickly learn by doing and the platform was very user intuitive for me to pick up things. We utilise workato for many custom requirements
What do you dislike about the product?
None as such. I only wish we had 24/5 support available to me!
What problems is the product solving and how is that benefiting you?
We use Workato for developing custom integrations using APIs
A No-Code dream for Seamless Integrations
What do you like best about the product?
It's very easy to use. The UI and the overall product are easy to interact with.
What do you dislike about the product?
At times, finding the right approach for building a recipe is where I get stuck. I know there can be various approaches to build one - I struggle to find which is the most efficient approach to reduce the number of jobs.
What problems is the product solving and how is that benefiting you?
It helps me build a lot of intergation connections at scale in significantly less amount of time, which usually takes days to complete now takes me an hour or two to complete.
The ability to invite customer collaborators also lets me lean on the customer for any change management.
The ability to invite customer collaborators also lets me lean on the customer for any change management.
Workato's flexibility has changed the way we integrate with our customers, never need to say "No"
What do you like best about the product?
The Recipe Design interface is intuitive and streamlined, making it incredibly easy to build, review, and manage our integrations. We've been impressed with the flexibility of Workato's connection and authentication options, and the extensive library of pre-built connectors has allowed us to seamlessly integrate with every system we've encountered.
In addition, the ability to promote workspaces through distinct DEV, TEST, and PROD environments ensures our deployments are both accurate and reliable. The platform's lifecycle management and the option to export integration sets make it simple and efficient to scale our successful automations.
In addition, the ability to promote workspaces through distinct DEV, TEST, and PROD environments ensures our deployments are both accurate and reliable. The platform's lifecycle management and the option to export integration sets make it simple and efficient to scale our successful automations.
What do you dislike about the product?
While Workato offers a vast feature set that we are still exploring, the initial learning curve presented some challenges. Early on, tasks like overhauling a data model were difficult. Although Workato has made significant strides in improving this, the data mapping interface could be further refined. Having to manually expand each individual field in the input panel to see the data structure can be tedious on complex recipes.
Another minor point of friction is the collaborator invitation process. The process can be confusing for new users, and we've had instances where lost email invites created a roadblock to getting them started.
Another minor point of friction is the collaborator invitation process. The process can be confusing for new users, and we've had instances where lost email invites created a roadblock to getting them started.
What problems is the product solving and how is that benefiting you?
Having a more centralized control of the integrations, less on the customer On Premise middleware where needing to access host server via RPD or SSH was tedious to maintain. The Workato On Premise Agent and connection abilities make it much easier to keep our clients patched and secure.
Web based integrations into systems like Workday and Ellucian ETHOS have been a dream using Workato compared to what we may have needed to build into our platform directly.
Web based integrations into systems like Workday and Ellucian ETHOS have been a dream using Workato compared to what we may have needed to build into our platform directly.
My experience has been very good but the cost is very high.
What do you like best about the product?
It is very easy to use, you do not need to have much programming knowledge.
What do you dislike about the product?
The price is very expensive, so it's difficult for the company to approve our budget.
What problems is the product solving and how is that benefiting you?
It allows us to link the company's human resources systems.
Workato: Powerful Tool Backed by Great Support
What do you like best about the product?
What I appreciate most about Workato is its intuitive low-code/no-code interface, which makes it easy to build complex automations across systems—accessible even to non-developers. The platform’s extensive library of pre-built connectors and recipes significantly reduces development time. Features like real-time monitoring, versioning, and robust error-handling contribute to workflow stability and transparency. Additionally, their customer support is responsive and helpful, further enhancing the overall user experience.
What do you dislike about the product?
While Workato is a robust automation platform, there are several areas where it could be improved. The error messages tend to be overly generic, which can make troubleshooting more challenging. Additionally, the visual interface becomes cluttered with larger workflows, impacting maintainability. Enhancements such as more granular version control and detailed logging would significantly improve the developer experience.
What problems is the product solving and how is that benefiting you?
Workato is helping us address the challenge of connecting disparate systems and automating repetitive, manual tasks across departments. By streamlining processes like user onboarding and offboarding, license provisioning, and data synchronization between platforms such as Azure AD, ServiceNow, and internal tools, it significantly reduces turnaround time and minimizes human error. This leads to improved operational efficiency and enables teams to focus on higher-value initiatives rather than routine maintenance. The centralized platform and low-code interface also empower non-technical users to build and manage automations independently, reducing reliance on engineering resources.
Flexible and powerful integration platform for scaling automation
What do you like best about the product?
Workato makes it easy to connect our core systems without heavy custom development. The pre-built connectors, especially for Salesforce, other SaaS apps, and the on-prem connector save us huge amounts of time. I also appreciate the intuitive recipe-building interface, which lets both technical and business users design automations. The platform scales well—from simple notifications to complex, multi-step integrations with error handling and approvals.
What do you dislike about the product?
The learning curve can be real, especially for the connector SDK. Some advanced features require digging into documentation, and pricing can add up if you’re running very high volumes.
What problems is the product solving and how is that benefiting you?
We use Workato to automate contract and data flows between our platform and our clients' source systems. Workato reduces our build times, and shifts the majority of work from Engineering to high-performing backend configuration resources.
Workato recipes automate the end-to-end process—from fetching client data to transforming and pushing it into our environment—helping us onboard clients faster and deliver consistent data ingestion without relying on manual workflows.
Workato recipes automate the end-to-end process—from fetching client data to transforming and pushing it into our environment—helping us onboard clients faster and deliver consistent data ingestion without relying on manual workflows.
Bridges gap between technical and functional
What do you like best about the product?
Number of OOB integrations available to use!
What do you dislike about the product?
File storage is not free! I do not understand way something like this is not standard - or at the very least a given a free limit.
What problems is the product solving and how is that benefiting you?
Workato is supporting a newer product that requires data from various sources. Speed matters.
Highly prefer for Integration and Automation the process
What do you like best about the product?
Easy to integrate and develop the recipes very quickly.
Good customer support and attractive features built on this tool
Good customer support and attractive features built on this tool
What do you dislike about the product?
As of now i have seen any issues while using this tool
What problems is the product solving and how is that benefiting you?
Data Synchronization between the multiple systems
Seamless integrations simplify data transfers but advanced customizations need improvement
What is our primary use case?
What is most valuable?
Their UI interface is very strong compared to other tools, allowing even non-coders to perform basic data transfers between systems effectively. When it comes to complex scenarios and customization, our team faces challenges in Workato. When we encounter issues and reach out to the Workato support team, they have limited ability to assist, leading us to implement temporary solutions and workarounds.
Maintenance requires minimal effort on our end as Workato handles most maintenance tasks themselves. We only need to retest major flows if there is a significant release. Regarding stability, it performs adequately without major issues. There are occasional refresh and cache issues, but it functions properly 90-95% of the time.
What needs improvement?
The customization capabilities could be enhanced significantly. Having used other integration tools such as Boomi and MuleSoft in the past, the features in Workato appear to be at a primitive stage. The support team has limited ability to assist when issues arise. Workato should improve their customization capabilities for complex scenarios that cannot be handled through drag and drop options. While they offer options for writing Ruby scripts, the functionality is not advanced enough. They should implement functions or internal mechanisms that allow users to write custom code for complex scenarios that cannot be accommodated by drag and drop features.
The deployment process in Workato is complex because new versions require copying rather than overriding, forcing users to perform numerous manual steps to maintain the latest code.
For how long have I used the solution?
I have been using Workato for one year.
What do I think about the stability of the solution?
The stability is adequate with no major issues. There are occasional refresh and cache issues, but the system functions properly 90-95% of the time.
What do I think about the scalability of the solution?
Scalability depends on the requirements we receive. It can be challenging due to the GUI development structure. Adding code between existing segments is difficult for developers. With effective design, it can be scalable, though not completely. The scalability rating would be approximately 60% to 70%.
How are customer service and support?
We contacted Workato's technical support several times last year. With an advanced support model, the speed and response time were good. However, exact resolutions took time due to their need to understand issues and hand them over to other team members, along with time zone challenges. The support was good but not excellent.
The support rating is eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used other solutions such as Boomi for many years. Being an IPaaS tool, it accommodates all scenarios. I have also used MuleSoft.
Which other solutions did I evaluate?
Boomi is a better fit compared to Workato. Boomi offers drag and drop features similar to Workato but provides more extensive customization options. It enables advanced API management and has more adapters than Workato, which is newer in comparison. Boomi provides better management of multiple development teams working on the same code and has a superior deployment cycle.
We currently use both Workato and Boomi in different areas as needed.
Boomi is more expensive than Workato. Workato is recommended for small to medium-sized companies, while Boomi is more suitable for larger companies with extensive data needs. The choice depends on company budget and size. For simple integrations and limited budgets, Workato is recommended. For large-scale companies with substantial data and budget, Boomi or MuleSoft would be more appropriate.
What other advice do I have?
We collaborated directly with the Workato team for purchase, not through any reseller or store. Deployment requires the entire team as every developer needs to know the latest code and coordinate with the person handling deployment. For large teams, the development team lead is essential.
I need to verify partnerships with Workato as we work with different clients in a service-based company, resulting in various setups where some have partnerships and others use subscriptions.
Overall rating for Workato: 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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