What do you like best about the product?

The user experience is consistent across the various modules, including anything that is customized. Users are able to utilize the system from their computer and mobile devices when they are on the road. They are also able to integrate the Outlook accounts for quick and easy archiving of emails from customers and distributors. Users are able to access the system daily, including weekends. Implementing Sugar, was assisted with the cloud team of Sugar to assist with implementing our environment based off of our business needs and use cases.

What do you dislike about the product?

The customer portal is limited in it's current capability. Would like to be able to leverage it as a customer support portal for both customers and distributors.

What problems is the product solving and how is that benefiting you?

Customers are able to fill out a web form to request assistance. This is then imported into Sugar, and then routed to the customer service team. Currently the system is more manually driven as the current solution is more of a stop-gap without a fully fledged out cutomer portal.

Most of our use case is utilizing the platform for our Sales and Marketing team to drive customer sales, engagement, and retention.