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Amaing product
What do you like best about the product?
the amazing capabilities of the bot to handle the sales as well as customer support to a great extend providing the companies to focus on their core operations.
What do you dislike about the product?
The cost becomes a little too much for a non funded start up. else there is nothing to pin point.
What problems is the product solving and how is that benefiting you?
After using yellow, we didnt have to increase our support team with the increase in sales. now we have more time to solve the core and operational issues. we also end up saving cost by employing less manpower.
Recommendations to others considering the product:
i would recommend yellow to all the companies looking forward to enhance customer support and engagement. This further makes it easier for the customers also to fetch better before and after sales services.
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Absolute best customer service! Just a few feature limitations keeping me from rating 10/10
What do you like best about the product?
Customer service! Always there to help, committed to making our product fantastic. Love that Bala is constantly suggesting ways to make my requests stronger.
What do you dislike about the product?
Product features seem to take a long time to release.
What problems is the product solving and how is that benefiting you?
Benefits: expanding our lead base. improving customer experience by providing real-time assistance
cons: analytics subpar/not intuitive
cons: analytics subpar/not intuitive
Chatbot solution is okay, but needs improvement on support/handholding.
What do you like best about the product?
In general, chatbot, as is with other vendors, are still in their early phase. IMO there is still a lot to evaluate in terms of this vendor as based on our experience; there's still a lot of unexplored functionalities that they have not showcased yet.
What do you dislike about the product?
Handholding and support with clients need to be improved a lot. Expertise with ticketing platform should be improved as well here as end-to-end ownership seems to be not in place.
What problems is the product solving and how is that benefiting you?
Volume, improving self-serve, and deflection.
Chat Bot solution for multi channel to reach your customer
What do you like best about the product?
the bot train, the bot journey, supportive team support and responsive account manager
What do you dislike about the product?
need more effort to justify and adjust to our business process
What problems is the product solving and how is that benefiting you?
solve the load to our live agents to answer for a customer to our most basic enquiry. quick response since handling by bot not rely to human
Overall Product Review Yellow.AI
What do you like best about the product?
How The Customer Success Team and Delivery Team always help us and find us a way to workaround any challenges
What do you dislike about the product?
The process of how we request a changed on an update with Adoption Team
What problems is the product solving and how is that benefiting you?
-Ticket deflection from our customers
-Boost UX and UI
-Boost UX and UI
Bot Training LTI
What do you like best about the product?
The knowledge and teaching technique by SME. Overall great experience and fun task.
What do you dislike about the product?
The Bot application can be made more user-friendly and analytics can be improved.
What problems is the product solving and how is that benefiting you?
Building Chatbot and assistants using developer-friendly IDE.
Superb Bot Builder
What do you like best about the product?
Creating a chatbot was smooth and seamless. I especially enjoyed the process of creating journeys and utternces.
The option of having multiple languages in the bot I created was superb.
The option of having multiple languages in the bot I created was superb.
What do you dislike about the product?
I couldn't use the code option as it is a premium option; however, the fact that I was able to create a few journeys without code was remarkable.
What problems is the product solving and how is that benefiting you?
Communication challenges.
The benefit realized is the ability to have seamless interaction between different products and their consumers.
The benefit realized is the ability to have seamless interaction between different products and their consumers.
Yellow.ai fixed our customer feedback issues
What do you like best about the product?
Ease of use.
Connectivity.
Excellent Service and Support team.
Connectivity.
Excellent Service and Support team.
What do you dislike about the product?
Billing process and initial financial assistance
What problems is the product solving and how is that benefiting you?
Operational inefficiency.
Recommendations to others considering the product:
Great product for conversational intelligence.
Highly recommend Yellow.ai chat bots
What do you like best about the product?
Good communication, open to suggestions.
What do you dislike about the product?
Everything is fine as of now. Good followups and communication
What problems is the product solving and how is that benefiting you?
Customer experience. Easier chat solutions
Recommendations to others considering the product:
It was great working with team Yellow.ai. We have installed their BOT service in our Dubai-based e-commerce site babystore.ae. Mr.Pavan and Mr.Abhishek Bhadoria have shown great support throughout the implementation.
I am looking forward to working with them in a more extended way.
I am looking forward to working with them in a more extended way.
Yellow Messenger Review
What do you like best about the product?
The interface and the connection to customers made user friendly
What do you dislike about the product?
Nothing till date everything is perfect
What problems is the product solving and how is that benefiting you?
Customer Support and the Customer Interaction
Recommendations to others considering the product:
If You are looking for a Customer Support Messenger Platform Yellow Messenger is the right one
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