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Yellow AI provides out of the box integration with Teams
What do you like best about the product?
Yellow.ai provides an out-of-the-box integration with Microsoft Teams, which allows us to easily deploy chatbots within the organisation's Teams environment.
What do you dislike about the product?
It is a little complex for users who are not familiar with conversational automation and natural language processing technologies. It still requires a fair bit of technical knowledge to use it.
What problems is the product solving and how is that benefiting you?
Like all chatbots, this chatbot solves the problem of customer engagement and support for businesses. The traditional customer support model involves hiring and training large teams of agents to handle customer inquiries and complaints. This approach can be costly and time consuming and may not always result in the best customer experience.
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YM has been a integral part of communication
What do you like best about the product?
They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping us getting our BOTS out
What do you dislike about the product?
Need good dashboard and reports with better control and filters, one single consolidated communication portal. Cost can be better as our bottom line takes hit because of BOT cost
What problems is the product solving and how is that benefiting you?
YM solves multiple CX journey that helps us in meeting revenue, and CX is delighted with simple flows
Aavas Finance Feedback
What do you like best about the product?
Prompt support and easily accessible team members over email and call. Advanced Integration option available pre-readily to integrate with different third party applications.
What do you dislike about the product?
As far as my communication with the team and handling applications on a daily basis so there is no dislike to date, but sometimes some modules are unavailable to access, likewise utterances etc.
What problems is the product solving and how is that benefiting you?
FAQ part to Provide the loan product-related details, so the user can get their answers promptly without engaging the Tele-calling team.
One of the best platforms for chat bot development with amazing support.
What do you like best about the product?
Yellow.ai has the best cloud-based chatbot development environment, with unique features like drag-and-drop components and various integrations. I like the code customization module, where you can add your flows and API integrations and customize them according to your needs.
What do you dislike about the product?
If you want to integrate Yellow.ai with some customized interface via API, it is difficult as Yellow.ai APIs are not explicit and can be a hassle to integrate. Also, it is difficult to migrate from an existing chatbot to Yellow.ai as they have limited import features.
What problems is the product solving and how is that benefiting you?
With Yellow.ai, I could connect with my customers through various chat channels such as Whatsapp, Facebook Messenger, etc. and could respond to them through bot flows and also if required, connect them with customer service agents.
One of the best chat bot development platforms with extra ordinary support.
What do you like best about the product?
Yellow.ai has two solutions for its consumers, one on the cloud and the other as the legacy one. The cloud one is easy to set up and implements your chatbot for all communication platforms. It has built-in nodes and a drag-and-drop studio to set up your bot journeys.
What do you dislike about the product?
Yellow.ai only supports Node.js language for writing the custom script; It would have been great if they had support for multi-language scripts. The UI has bugs and sometimes breaks the journey flows.
What problems is the product solving and how is that benefiting you?
It helps me to answer FAQs and command problems through bot journeys, and also I can have agents to answer queries where the bot doesn't have a reply. I support my customers through all mediums of social channels, i.e., Facebook messenger, Whatsapp, Web, etc.
One of the best enterprise conversational AI platform in the market
What do you like best about the product?
1. Advance analytics to understand user behaviour which in turn helps in driving revenue
2. Out of box integration with multiple platforms
3. Dynamic & robust NLP engine, which helps create accurate faqs with minimal effort.
4. Campaign management solution to send targeted personalised promotional notifications on WhatsApp.
2. Out of box integration with multiple platforms
3. Dynamic & robust NLP engine, which helps create accurate faqs with minimal effort.
4. Campaign management solution to send targeted personalised promotional notifications on WhatsApp.
What do you dislike about the product?
1. Support team could be better. Sometimes the resolution to queries/issues takes time - The resolution time could be reduced & the support team could be more proactive in communicating the update on tickets.
What problems is the product solving and how is that benefiting you?
1. Helps in reducing the customer care support cost as most of the customer queries can be answered via a bot built on yellow.ai platform
2. The overall business performance has also increased
2. The overall business performance has also increased
Easy To Implement
What do you like best about the product?
I like most easy things in yellow.ai i.e., phone and email configuration are straightforward to implement.
What do you dislike about the product?
Community and documentation are not strong as compared to other platforms.
What problems is the product solving and how is that benefiting you?
Primarily I'm working in the Hospitality and Airlines Business, so where I have solved those kinds of problem statements.
They understand your requirement like their own.
What do you like best about the product?
We have been using Yellow for quite some time now. I am glad that we chose them over the competition. The level of customization they provide in specific TAT.
What do you dislike about the product?
Integration between Cloud Login and App Login
What problems is the product solving and how is that benefiting you?
Our WA communications and our automations.
If bugs are cleared then 10
What do you like best about the product?
The best part is the resolution to the problem.
What do you dislike about the product?
Complex User interface wherein it could be way simpler.
What problems is the product solving and how is that benefiting you?
Reminder whatsaap messages.
Very Good Platform
What do you like best about the product?
Ease of use, detailed analytics and live agent module
What do you dislike about the product?
Nothing to be disliked in yellow messenger
What problems is the product solving and how is that benefiting you?
lead qualification
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