In my company, the solution is used for the firewall. The tool is used to monitor and create firewalls for the organization's internet since the company's network is on the internet.

Sophos Central Identity Integration Pack is a very accommodating and easy-to-understand feature for blocking other websites, especially the social media website. The features of the tool are good for protecting our organization from websites like social media websites or social engineering websites. I find the ability to use the product to test websites to be useful for our organization's network.

The high price of the tool is a drawback that can be considered for improvement.

I have been using Sophos Central for two months. I am a customer of the solution.

There are around 20 users of the solution in my organization.

I use Sophos Central and the Sophos Firewall XG Series.

When I joined the organization, I found Sophos Central already installed in the company's environment. Considering the installation of the product was easily done on an on-premises version, the hardware components from Sophos were connected to the network cables of the organization, and it was easy to understand everything when I saw it for the first time.

The product's installation phase was easy.

The solution is deployed on an on-premises model.

It is an expensive tool.

Based on the advancement in technologies, security reasons, and cybersecurity, my organization wanted a tool that ensured us a more secure environment.

The tool does work in managing security for multiple devices since the product is available at multiple prices and there are multiple licensing models. In my organization, the tool is used to manage around 30 devices easily.

I rate the overall tool a ten out of ten.

My organization uses the solution because it is user-friendly, available at a low cost, and needs low-cost maintenance for the company's customers to use and modify a single console in different branch locations so that you can handle many branches with a single sign-in on the tool.

The product's best features are its antivirus scanning, vulnerability scanning, web filtering, and application control, including the tool's ability to offer characteristics like peripheral device control. The product has many features to protect our organization's sensitive details.

I did not find any particular area where improvements are required in the product. Improvements are needed in Sophos Central from the agent side, especially in the area of tokens when selling and uninstalling during a change of products owing to security reasons. The ability to randomly use the initial passcode provided by Sophos Central needs changes. The tamper protection password is an area with certain shortcomings where improvements are required. If users forget the tamper protection password, then it is not possible to uninstall the agent, after which they have to use the removal tool from the agent side, during which I do not have the ability to create another setup.

I have been using Sophos Central for five years. I am an end-user of the tool.

I haven't faced any issues with the product during the five years that I have used it. The product is good, and I would recommend it to my organization's customers or vendors. My company can synchronize the antivirus and firewall we use with Sophos Central and use it globally from wherever we want since it offers its users a centralized console and cloud console.

Previously, I worked in a product support company where we supported each product our clients preferred, starting from installation, organization, and implementation, and troubleshooting at an L1 and L2 level with the help of Sophos Central.

I contacted the product's technical support for some of the organization's issues. Once, a person who was taking care of the Sophos Central console completely changed the console's password, so I contacted the tool's technical team to change the administrator passcode, which took around three to four working days. When my company faced the aforementioned issue related to passwords, Sophos Central was not able to change the password immediately. As a customer, if someone has hacked my console's password, then I won't be able to log in to the cloud of Sophos Central, especially in cases where it shows a different email address and the registered user's email address is different. The priority has to be to ensure that my organization changes the email address and the phone number in the product to the ones that were used when we obtained the licenses, which can be re-registered later if needed. The main issue revolves around the fact that Sophos Central takes around three days to register the new email address and to create a new password ID at a channel account manager level.

I rate the technical support a ten out of ten.

The product's initial setup phase is easy and user-friendly. There is nothing difficult when it comes to Sophos Central because it is a completely user-friendly product with a user-centric GUI mode that allows users to configure anything in the solution easily.

The solution is deployed on the cloud and on an on-premises model.

Though I don't know the exact price of the product, I know that the tool is worth the money.

I recommend the product to those who plan to use it. The security part offered by the product is strong, especially when compared to other products like Trend Micro or CrowdStrike. Sophos Central is a very helpful tool since users can't delete or modify agents without administrator permission. With the product, when there are constant changes in the tamper protection password, some users are unable to uninstall the agent from the users' end. Sophos Central's console can be configured from anywhere, especially in the cloud. On an on-premises model or in the cloud, users can use the synchronization capabilities of the tool.

I have five years of experience with the product, and I haven't seen any compromises made in the product's quality.

I rate the overall solution a ten out of ten.

We use the product to protect endpoints and emails.

Sophos Central provides reports on downloads. It alerts the admin when users use their personal computers. The product is also flexible.

The tool needs to improve its pricing.

I have been using the product for one and a half years.

Sophos Central is stable. It never breaks down.

My company has 170 users for the product.

The technical team is very flexible and responds fast. I encountered an issue when my CEO wanted me to have admin access with a simple, one-time, secure code. They needed to repair my account and provide a new secure code to achieve this. I contacted Sophos support in the UK, and they responded promptly. The entire process was completed within two hours.

Sophos Central's deployment is easy. When you sign in with your domain, you create a user associated with your domain name. The license package is then purchased from Sophos under your domain name. If you install the application on your laptop, the organization can access it because the domain is for the organization.

The product is expensive. However, you can get discounts for over 100 users.

For anyone looking to use the solution, I would first ask the desired level of security. Do you want high control over your users and employees, monitoring their downloads and internet access, or are you simply looking to scan files for malware? Depending on their security needs, I would recommend Sophos Central, especially if they want security, including email protection software.

I rate it a ten out of ten.

We use Sophos Central to manage Sophos Endpoint integration and Sophos Firewall.

The platform provides smart integration between Sophos Endpoint and Firewall. It is easy to manage and configure. We do not require any technical assistance for integration. We can execute the process with the help of activation code.

There could be more integration included in the product.

I rate Sophos Central's stability a ten out of ten.

Sophos has a helpful support team. However, we have never contacted them.

The initial setup process of the cloud solution is easy. It is a two to three-step implementation and takes an hour to complete.

I rate Sophos Central a ten out of ten. I recommend it to others as it enables users to work with Sophos Endpoint and Firewall. We can manage the operation through one dashboard.

For me, it's a great solution for endpoint management features like responding to threats and monitoring.

When I worked with large call centers, the most important thing was the device control feature. It provided reports on which devices were being used in the company area, and it prevented unauthorized devices from connecting to the computers. This was especially helpful because certain devices could be dangerous.

The most important feature is definitely the Root Cause Analysis (RCA) tool. It allows us to track malware and other incidents in our environment.

The product feels very complete in terms of providing information and functionality.

Maybe the license pricing could be improved.

I have been using it for a year and a half.

I would rate the stability a ten out of ten.

I would rate the scalability a ten out of ten.

I started with the on-premise version, then I switched to the cloud version when it became available. I've been using the cloud version for a year and a half now, and I much prefer it.

The cloud version is definitely easier to set up. The documentation online is also helpful, so we didn't have any trouble getting it up and running.

It was my first product tested in terms of antivirus and firewall.

I strongly recommend the usage of this product. Have proper licenses in place. Sophos XG Firewall and Sophos Central because those are good products to use.

Overall, I would rate this solution a ten out of ten.

We use Sophos Central for Virtual Private Network (VPN), multi-factor authentication (MFA), blocking malicious traffic, and enforcing rules and policies for internal and external network communication between servers.

The product has valuable rules and policies and user-friendly dashboard features.

The product's firewall servers and dashboard need improvement. It isn't easy to read documents and upload data from CSV files using Python code. It is challenging to import user accounts from SAP as well. These particular areas need improvement.

We have been using Sophos Central since 2020.

I rate the product's stability a nine out of ten.

We have 50 organizations as our customers for Sophos Central. We encounter connectivity issues while integrating multiple products or threads. I rate its scalability an eight out of ten.

We are using NSGate, Check Point, and Palo Alto as well.

The initial setup is easy. It takes two years to complete. I rate the process a nine out of ten.

The product is inexpensive.

I rate Sophos Central a ten out of ten. It allows us to analyze endpoint data using efficient rules and policies.

We use the solution to protect our network.

The policies and the management of the services and computers are valuable features. The product is easy to use. It is flexible and simple.

The solution must provide a separate app for Tamper Protection. Now, we have to go to Sophos Central to look for the station and take the passwords to disable the antivirus for PC maintenance. If we had an app where we could get the Tamper Protection password for admins, we could work more easily with it. It would be easier for administrative purposes to have a universal app where I can see all my stations with the Tamper passwords.

I have been using the solution for four to five years.

We have had no issues with the tool’s stability. It runs well. We can see all the problems on Sophos Central and correct or fix them.

The tool is scalable. The only thing we have to do is talk to our partner to buy more licenses, and we get the licenses one day later. About 25 people use the solution in our organization.

Before Sophos Central, we used Avira. It had a management center similar to Sophos Central. Sophos is better. Avira doesn't support networks anymore. Avira only serves private people. That is why we moved to Sophos.

The product is easy to install. The deployment takes a few minutes per station. I just double-click on the setup, and everything works on its own. The solution is cloud-based. It is easy to maintain. One person is enough to maintain the tool.

The solution is moderately expensive. We pay the licensing fee every three years. There are no additional costs associated with the product.

Overall, I rate the tool a ten out of ten.

My clients have 120 firewalls. They are all on Sophos Central. The tool can be used for firewall management.

I appreciate the fact that all my firewalls are in Sophos Central. Some of our customers do not have public static IPs. They're on DHCP through service providers, and I can manage and monitor my firewalls through it. It makes my life a lot easier. The tool enables me to see the security of my customers’ PCs at a glance.

The product must be made a little bit quicker. It sometimes takes me up to three to five minutes just to log in and see my dashboard. Once we’re in, it’s alright. The initial login is time-consuming.

I have been using the solution for more than five years.

The tool is very, very stable. We have had no issues.

The tool is very, very scalable. Our customers are medium to enterprise-level businesses.

We had a small language barrier with the support staff. The call center is in India. They have great knowledge, but they have very heavy accents. A lot of times, we struggle to understand what they are saying. Normally, I ask them to put it in an email to me and do my research about everything.

I have worked with Symantec. Broadcom and Veritas bought it. However, none of these solutions are anywhere near Sophos. When I used Symantec, I struggled to log in to the enterprise console in the cloud. Symantec used cookies to authenticate my browser.

Once, the cookies were changed and were not updated on my side. So, I had to re-authenticate and run through the whole process again to find the latest version of the software and download it. I had to physically log a support call just for them to point me in the correct direction of where I could download the latest software. It became a very tedious and time-consuming operation every single time I had to do an update.

The solution is very easy to install. One person can install the product in about five minutes. When I deploy the tool, I copy the initial setup file onto my server. I go through all the PCs and click on the setup. Upgrades and version updates are automatic. I don't have to worry about anything. When there's an alert on my email, I log in to Sophos Central and do some checks.

The tool is a little more expensive than other solutions. However, we get more value for money from Sophos. We pay an annual license fee for the tool. The monthly licensing option is more expensive than the annual license.

I would recommend the solution to others. Anyone who wants to do a trial with Sophos can engage with the software support people. The team will help do a case study, which will help convince the management to choose the product. Overall, I rate the solution a ten out of ten.