What do you like best about the product?

Regular syncs
Timely followups
Benchmark data even if they are not actively engaging in negotiations.
It is like having additional headcount with years of experience without the overhead.

What do you dislike about the product?

There is not much I dislike at this point. I only wish we could consolidate fully to their platform utilizing workflows.

What problems is the product solving and how is that benefiting you?

Benchmark Data
Negotiation and orchestration

What do you like best about the product?

Vertice eliminates the need to have an in-house procurement professional as well as having a centralized view of all SaaS contracts. This saves not only time in not having to negotiate with vendors, but also monetary savings with reduced yearly cost with our SaaS vendors and time spent in negotiating. Additionally, the dashboard is useful for pulling data on Vendor cost, contracts and end dates, meaning planning of SaaS from a service and cashflow perspective.

What do you dislike about the product?

At this point nothing I can think of, looking forward to seeing what additional features they can add going forward.

What problems is the product solving and how is that benefiting you?

Provision of SaaS procurement and management of these services from a procurement manager, cost negotiation and visibility point of view that enables the company to plan our subscription cost management to be optimized. Given SaaS is one of our largest cost drivers, this is a large value add to the company.

What do you like best about the product?

I really enjoy having the company's contracts hosted on one platform. This ensure that contract owners are aware of any upcoming renewals and finance has insight into company spend in different format than reports from the accounting software. It's phenomenal to have a dedicated manager to follow-up to ensure renewals are processed timely and negotiated to the benefit of the company. The platform is user-friendly and fairly intuitive.

What do you dislike about the product?

Our contract involves a threshold for Vertice intervention. In order to have a complete overview of our SaaS spend, contracts under the threshold are uploaded to the platform. Email reminders are sent multiple times to the contract owners regardless of the threshold. While this is helpful, our team is still learning what Vertice will negotiate. I wish the emails sent to contract owners would specify whether the contract can be "renew with Vertice" or just a friendly reminder of the contract upcoming renewal.

What problems is the product solving and how is that benefiting you?

Contracts were not located in a central database before Vertice. Our SaaS spend in particular was higher than necessary because other departments didn't know what tools were purchased. Having a central repository allows the company visibility into the tools they've purchased and not get caught in less-than-ideal contract because of an auto-renewal clause or because the contract owner has left the company.

What do you like best about the product?

Vertice can be as flexible as you need to help deliver an outcome. They can simply benchmark your contract against others in their portfolio, directly engage with the vendor to align with budget or project needs, or recommend solutions to a challenge that you have.

What do you dislike about the product?

They are no always able to benchmark SAAS solutions for specific industry products, but can still assist with the negotiations.

What problems is the product solving and how is that benefiting you?

Vertice is helping to benchmark or validate contract costs and helping us save money.

What do you like best about the product?

We've been using Vertice for our SaaS procurement and purchasing across various technology platforms, and it has streamlined our entire process significantly. The platform's user interface is intuitive, making it easy to manage our SaaS subscriptions and optimize spending. What stands out is the visibility it provides into our software usage, helping us identify underutilized licenses and potential savings.

The procurement process has become much more efficient, with clear insights into pricing and vendor options. Additionally, the support team has been responsive and knowledgeable whenever we've had questions or needed assistance.

Overall, I highly recommend Vertice to any organization looking to gain better control over their SaaS spend.

What do you dislike about the product?

While the platform is robust, there is always room for improvement in reporting capabilities to provide even deeper insights into our spend patterns. However, Vertice has been a valuable tool in helping us manage and reduce our SaaS expenses effectively.

What problems is the product solving and how is that benefiting you?

Vertice is helping us solve the challenge of managing our SaaS spend by providing clear visibility into our subscriptions and optimizing costs. It has eliminated inefficiencies, reduced waste on underutilized licenses, and enabled us to negotiate better deals with vendors. The platform's centralized management has saved us time and money, making our SaaS procurement more efficient and cost-effective.

What do you like best about the product?

Vertice are an extension of the Commercial Procurement team providing support and experience to the SaaS procurement process. Their objectivity provides IT stakeholders confidence that their broad range of views are balanced yet in the best intersts of our organisation.

What do you dislike about the product?

Vertice has significant experience in the field of SaaS yet their expereince lends itself more broadly. It would be helpful if Vertice could extnd their remit beyond such a defined product base in certain circumstances rather than seek advice elsewhere.

What problems is the product solving and how is that benefiting you?

Vertice provides perspective and demonstrates support of the broader Commercial team's approach to spend management across IT. They provide strategic perspective which supports the execution of stakeholders' engagments with the commercial team and Vertice itself.

What do you like best about the product?

Vertice's primary service is to reduce our SaaS vendor costs and the time/effort required to negotiate new deals and renewals. Their platform offers an easy way to monitor and get alerted of upcoming renewals, as well as store all vendor-related information (including contracts) in one place. This data can be shared with business owners, allowing them to be involved as much (or as little) as they wish in renewals.

But in the first month of working with Vertice, they've done so much more! They've helped me formalize our procurement process, have provided a comprehensive 3PVA form, and offered advice on technology investment decisions. They've been very open to negotiating with several new vendors simultaneously. They are in constant communication with me, and are proactive with reminders if I've forgotten to update something on the platform or didn't trigger a renewal investigation.

Ramping up on the new platform was very quick. They took care of uploading the data I had provided, and I then added a few additional details to the vendor profiles. We have enabled SSO, but haven't enabled usage tracking yet (we'll get to that soon).

Their Trust Center is comprehensive and met all of the requirements from our internal InfoSec team.

I'm very impressed by their entire team: Sales, Customer Success, Support, and of course our dedicated Contract Negotiator.

What do you dislike about the product?

A few of their form letters and documents could have been formated and worded a bit more professionally. Not a big issue, but considering these are being reused across all of their customers, they should put a bit more effort into making them as close to perfect as possible before passing them on to their customers.

What problems is the product solving and how is that benefiting you?

We were using a large Excel spreadsheet to manage all of our 3rd party SaaS vendors. This contained a lot of data, but didn't allow for automated notifications of upcoming renewals, centralized storage of signed contracts, negotiation history, etc. All of that information is now in the Vertice Platform, and autonated notificates are sent out well in advance of upcoming renewals (including auto-renewals).

As well, negotiating initial contracts with new vendors or annual renewals is very time consuming, and Vertice reduces this to a minimum, while still keeping us informed of progress and options.

What do you like best about the product?

Vertice offers SaaS procurement and management in a way that most traditional technology suppliers cannot.

They aren't a reseller. They don't rely on partner networks. They will communicate directly with SaaS providers on your behalf, enabling you to funnel contract negotiations through Vertice rather than a litany of different account managers.

They are flexible in approach. They can actively participate in contract negotiations from beginning to end or be a fly on the wall and participate only at the commercial stage.

If you are an overstretched IT team responsible for a large SaaS stack with a never-ending renewal cycle, Vertice will absolutely help you offload the constant email exchange.

By pulling aggregate data from their customer base and market research, they can provide you with data on SaaS vendors up front without suffering through multiple sales pipelines - for example, ballpark pricing.

What do you dislike about the product?

The core value proposition—an account manager who will speak to vendors for you—is relatively unique within the broader SaaS management space.

However, the overall service offering has clearly been built outwards from this central idea, and as such, many elements are currently immature or missing entirely.

Integration options are poor. There is a basic Slack integration that doesn't do much more than alert you to renewal dates; it doesn't add value in its current form. ERP integrations (we use Xero) exist to pull spending data. However, they are unconfigurable and perform all the matching automatically, which doesn't always work.

Similar to other offerings in the broader SaaS management space, "usage analytics" is a feature, in theory enabling you to right-size your SaaS licenses based on how often users actually use the stack. However, we have not gotten any value from this as it relies on IdP logins. Any app that isn't accessed directly via Okta (or otherwise) can't be tracked. Lack of regular session refreshes (e.g. when using SSO) further prevents this system from actually building a picture of your user's access habits.

Vertice's market insights can be helpful, particularly regarding price benchmarks and informing you of vendor-specific quirks (e.g. "We've never seen a customer get a discount on list price unless they're on Enterprise.") However, on the occasions we have asked for insights on specific applications, we've found them too high-level and untargeted to our business to be a feasible replacement to doing the due diligence ourselves.

The web portal for tracking contracts and renewals is clear and easy to use, but many companies will find it in an uncertain Twilight Zone.

This isn't a Contract Management System and won't replace one, but it isn't a generalised SaaS management and spending tool, either. The portal essentially exists to facilitate interactions with your account manager, no more.

Many of the fields are not configurable and controlled on the Vertice side, meaning you can't build it out and use it as a comprehensive source of SaaS truth. For example, you can't delete an app once it's added to the system - you need to ask Vertice.

When adding a new app, the intake system won't let you continue unless you attach a PDF contract, which means you need to upload a random invoice or other workaround to add SaaS apps that are on monthly rolling payments.

Given that most SaaS management solutions offer contract renewal management features, Vertice's main selling point is its ability to act on your behalf and communicate directly with vendors.

Whether this outweighs the drawbacks outlined above depends entirely on how much time you currently spend doing this and how much your business would benefit from you doing something else.

What problems is the product solving and how is that benefiting you?

Vertice addresses the challenge of keeping up with a never-ending contract negotiation and renewal cycle for businesses with a significant SaaS portfolio.

What do you like best about the product?

- Storing all our contracts in one tool
- Keeping track of all our SaaS contracts renewals and savings
- Saving time and money with the help for negotiations and the benchmarking done by Vertice team

What do you dislike about the product?

After almost a year of collaboration with Vertice, I haven't noted anything I dislike about Vertice!

What problems is the product solving and how is that benefiting you?

Managing our SaaS costs and renewals

What do you like best about the product?

I've historically been sceptical of procurement platforms, having had mixed results. Vertice is the exception. The onboarding process was easy and completed in a week. We now have a dedicated customer success and purchasing manager guiding us with all our contract negotiations. Within three months, the platform paid for its first year, allowing me to sleep better at night knowing that we have a process in place to provide the best pricing.

What do you dislike about the product?

The current version of the product doesn't yet support customised workflows, but this feature is being rolled out this year. The usage stats also aren't always accurate as they rely on SSO logins, which don't always reflect the actual software usage.

What problems is the product solving and how is that benefiting you?

The platform and service provide an ongoing process for contract renewals, benchmarking against pricing and calibration against competitor SaaS vendors.