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Reviews from AWS customer

30 AWS reviews

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305 reviews
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    reviewer1237107

Provides us with the key to digital transformation, but development life cycle could be shorter

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We have many use cases, but the primary ones are on the finance side for intelligent automation. We use it for system updates and system manipulations.

How has it helped my organization?

UiPath has improved our organization in terms of

  • quality
  • accuracy
  • reduction in headcount
  • working around the clock
  • consistency.

It is the primary key to our digital transformation. And we have been able to do so without expensive or complex application upgrades or IT application support.

Our accuracy and compliance have improved manyfold. And in terms of employee time, our benchmark is to save three employees per bot, but we have achieved something around 2.1 employees per bot.

We are a consortium with multi-discipline businesses, and we are able to use UiPath automation across all our sectors, but it has mainly helped us with shared services.

What is most valuable?

UiPath enables us to implement end-to-end automation, and that is something that is important to us.

Of course, we have used the UiPath Academy courses, and that has been very handy and very useful. That is what we have used to significantly build up our capabilities. They are our entire training platform. We brought people who are not IT-savvy, complete laymen who were not in IT at all, into our platform of technology. To do that conversion, the Academy had to be very strong. It was not only the UiPath Academy that helped with their training, it was Microsoft PowerApps as well. The two of them together created this magic.

What needs improvement?

One functionality we would like to see is OCR.

For how long have I used the solution?

I have been using UiPath for the last three years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

We have not had technical support from UiPath.

How was the initial setup?

It's a very straightforward deployment, but any time we update the deployment, it becomes a bit complex.

We have a few VMs on-premises that we use for Orchestrator and the machines to run the bots, but the queue to run the bots is in the cloud. Most of our applications are on the cloud.

Implementing the first set of activities took us about nine weeks. We engaged a consulting party to identify the platform we should use. While we were doing that, we did opportunity assessments across the organization, to identify the processes that would be most valuable to automate.

What's my experience with pricing, setup cost, and licensing?

UiPath is slightly more expensive than Automation Anywhere, from what I understand. But the pricing comparison is a mix between the two because UiPath attended bots are quite cheap compared to Automation Anywhere. If you bring in UiPath's unattended bots, that's expensive.

Which other solutions did I evaluate?

We have used Automation Anywhere, Blue Prism, and now UiPath. We had to decide among the three, but ultimately, there was no choice for us because Automation Anywhere and Blue Prism did not respond to some of our systems. This was especially true when doing screen grabs, specifically on the AS400. So it was a no-brainer for us.

I don't see a major problem with UiPath's ease of use, but I'm not a developer, I'm a decision-maker. But honestly, the development life cycle using Automation Anywhere is shorter. With UiPath, the development life cycle is slightly longer, but it is not a major issue.

What other advice do I have?

The most important thing is to follow the best practices from UiPath in building the bot processes. What happens is, when application upgrades happen, if you haven't done it in the right way, your applications will fall apart. You have to make sure that the screen-grabbing methodology and referencing are done according to the best practices of UiPath.


    Venkat Sivaprakash

Provides multi-language support and integrates with many types of application, including as Java and legacy

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We can't disclose our exact use cases, but we do intelligent automation with UiPath.

How has it helped my organization?

It reduces human error and most bots are able to generate 50 to 60 percent savings in terms of employee time. It's definitely helping our organization to save costs. We are able to do work at one-sixth of the cost. Even after adding an FTE for bot support in the back end, UiPath saves us significantly on costs.

What is most valuable?

The Task Mining is one feature that is very helpful to any business analyst. I do business analysis, and the info that I produce goes to our UiPath team to develop automations. Task Mining is the only part I leverage.

UiPath is pretty flexible and offers security aspects as well. It helps us do intelligent automation, providing multi-language support. It can also integrate with any kind of application, such as Java or legacy-based applications. We can call APIs when needed, and it can be scheduled. We can even manage UiPath licenses for multiple uses.

It has certain built-in Excel features, so if you want to pick data from Excel or crunch data in Excel without using Excel macros, you can use UiPath and take that data to any type of ERP application. In that way, it's quite flexible. It has very good features that help you process data across different technologies and platforms.

The UiPath Academy courses are also very useful. I became certified in UiPath business analysis training, and have also done UiPath technical architect courses. It helps you kick-start your career in UiPath. It's very helpful.

What needs improvement?

UiPath helps with digital transformation at the outset, but I focus on the amount of runtime support needed for managing bots. If a bot is going to save four to six onshore resources, at least one offshore resource is needed to support it. That is one area where UiPath, Automation Anywhere, and every automation software has to focus. A lot of bots are highly sensitive. Even the slightest change in screen behavior or a small change in the process and, many times, they are not intelligent enough to run on their own. That means there is a high level of dependence on the support team. Automation software providers need to improve on this.

Also, UiPath could bring in a type of low-code or no-code automation so that it can be used by the masses instead of only by technically proficient people to develop solutions. Low-code or no-code automations would be really helpful.

In addition, for intelligent automation to become really robust, a lot of features need to be added, and the accuracy of the model has to be improved. Right now, if I am going to implement any UiPath or AI solution, in the beginning, it will only be 30 to 40 percent accurate. It doesn't get to 70 to 80 percent.

These are the types of things that need to be improved in UiPath.

For how long have I used the solution?

I have been using UiPath for between six and seven years.

What do I think about the stability of the solution?

It is a stable environment. It doesn't encounter any errors on its own, unless there are system or functional exceptions.

What do I think about the scalability of the solution?

It has good scalability. We can even redeploy an existing use case to a new use case. Or when a new migration takes place, we can use UiPath by modifying it and making it work in the new enrollment.

How are customer service and support?

Our support team handles technical support. I haven't contacted them.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable, although Orchestrator is really costly. Not many organizations will be able to afford that, but without Orchestrator, you can't do bot management. It becomes pretty difficult. UiPath has to focus on orchestration pricing. They need to bring in some innovative pricing.

What other advice do I have?

From the business analysis angle, refine your use cases and make sure you are identifying the right ones, before deliberating about any automation platform, whether it is UiPath or not.


    Saurav Vyas

Saves us significant time over manual processes and reduces human error

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

I work on database automation. We just delivered a dynamic workflow in an Excel automation as well. We work on many types of formulas. In addition, we develop physical automation. For example, we created a process that posts many photos at once on many groups.

How has it helped my organization?

We are able to produce output with UiPath in less time. Where a manual process takes one to two hours, we can develop a UiPath solution that takes 15 minutes. In terms of saving time, one bot has saved 60 to 70 percent of the time the task used to take. We have also seen human error reduced by about 60 percent.

We have automated processes with 20 to 25 bots, and our organization is very happy with UiPath.

What is most valuable?

It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use. It can be learned in six months to one year.

Also, we can use Orchestrator with Action Center for end-to-end automation. With Orchestrator, we can schedule automations.

What needs improvement?

I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup.

For how long have I used the solution?

I have been using UiPath for 2.7 years.

What do I think about the stability of the solution?

The stability of UiPath is a nine out of 10.

What do I think about the scalability of the solution?

The scalability is between eight and nine out of 10.

How are customer service and support?

Support can take a lot of time, two to three days to receive a response.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have developed Excel automations with Power Automate.

How was the initial setup?

We are using the Community Edition of UiPath and it is deployed on our servers. We use it in one location in one department. It was not a complex process to install it, although there was a little bit of complexity to it.

If there is any activity or anything changes in the environment, maintenance of UiPath can be required.

What was our ROI?

We have saved both time and money and have definitely seen return on our investment.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath is not too expensive or too cheap. It's in between.

What other advice do I have?

We have four people involved in deploying automation: one developer, a team lead, and two DevOps developers.

My recommendation is to learn flow development.


    Hoai Nguyen Xuan

Offers good visibility into projects, reduces human error, and saves time

  • August 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We utilize UiPath to manage workflows and deploy application solutions into our customers' environments. UiPath simplifies various business tasks, such as automating applications, Excel, and segregating data.

We deploy UiPath both on-premises and in the cloud depending on the customer requirements.

How has it helped my organization?

Building automation with UiPath is straightforward. Even individuals with limited technical proficiency can utilize UiPath.

We implemented UiPath for one of our partners. They previously required human intervention to manually manipulate data in a 17,000-column Excel spreadsheet for monthly reporting, which used to take one hour. By employing UiPath and incorporating a Python script into the process, we automated the Excel spreadsheet. As a result, the task now only takes three minutes. This automation saved the organization time and money, increased the accuracy of its data, and allowed its employees to focus on more value-added work.

UiPath enables us to implement end-to-end automation. I have a client in Malaysia, and I am from Vietnam. I visited the client on-site for two weeks. They are in the manufacturing industry, and my purpose was to gather information about their automation requirements since they had never utilized automation before. I managed to assist them in standardizing their processes by offering advice on how to implement the solution. I collected the end-user requirements, which were then used to create the necessary documentation. Once the document got approved, the developer and I developed the bot and subjected it to UAT before obtaining final approval for its production release.

The UiPath User Community is wonderful. While many RPAs have their own communities, none compare to UiPath's. The community edition of UiPath boasts a substantial user base, with expansive groups across various social media platforms. When I first started using UiPath, I would always turn to the user community whenever I encountered an issue. I noticed that others had already asked the same questions and received answers, which was quite convenient for me.

Everyone associated with UiPath usually completes at least their first year of Academy courses to acquire a fundamental understanding of RPA and the platform's functioning. This knowledge is crucial for facilitating the easiest possible approach to automation. I genuinely appreciate all the videos from each course. Every video contains valuable information, and I never skip any of them. In the beginning, the Academy was a great help to me.

UiPath helps reduce the cost of our digital transformation. One of our large financial industry clients mentioned that where they used to require 13,000 employees, they are now only using 6,000 to complete the same work through digital transformation.

UiPath assists in eliminating human errors. Numerous tasks performed by humans each day involve typing in information. Humans can make mistakes due to factors such as fatigue, mood, or feeling unwell. However, automated processes are not susceptible to these issues.

UiPath can contribute to cost savings for an organization, contingent upon the organization's size and the quantity of tasks being automated relative to the number of employees presently engaged in performing those tasks. On average, UiPath has the potential to reduce costs by approximately 30 percent.

What is most valuable?

The most valuable feature is the ability to view my own activity and customize it on the platform.

What needs improvement?

We cannot utilize the UiPath community edition license to operate any bots that we have created using that version in an enterprise environment. This is because we are obligated to employ UiPath Studio, which necessitates a distinct license for professional use.

For how long have I used the solution?

I have been using UiPath for two years.

What do I think about the stability of the solution?

UiPath is the most stable platform.

What do I think about the scalability of the solution?

UiPath is scalable.

Which solution did I use previously and why did I switch?

I previously used Power Automate before switching to UiPath which is an out-of-the-box solution.

How was the initial setup?

The initial setup is straightforward. We just need to run the orchestrator and the packet. I can complete the deployments myself based on the documents.

What other advice do I have?

I would rate UiPath nine out of ten.

UiPath requires proper maintenance which is outlined in the user manual.


    reviewer2027607

Has a valuable UI, can seamlessly integrate with new technology, and reduce human errors

  • August 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use UiPath for invoice processing. We download all the invoices from our application and then send them individually to the respective customers via email. This involves email automation and automation of the user interface.

How has it helped my organization?

Building automation with UiPath is easy. When compared to other automation tools, UiPath offers a more user-friendly development platform.

It enables us to implement end-to-end automation, from the basic extraction of data to the complete uploading of data to the respective applications.

UiPath's User Community is excellent. Whenever I encounter challenges or need information about new developments, version changes, or anything related to UiPath, the community is always there to help. Therefore, I find the community extremely valuable.

UiPath can be a useful tool for anyone. It doesn't require a separate environment or the need for a developer. It is beneficial for anyone dealing with any system. Therefore, I believe it can serve as a regular daily process tool, enabling users to automate various tasks effectively. There are numerous possibilities and applications with UiPath.

In my early days of entering this field of development, I completed the UiPath Academy courses to gain a comprehensive understanding of the interface, the approach we should take, and how to utilize the portal functionalities that UiPath offers.

UiPath has been instrumental in reducing human errors by 99 percent in applications that are maintained correctly, particularly in activities such as typing. There are certain tasks where humans are prone to making mistakes while working with applications, but UiPath ensures that such errors are eliminated. Initially, I had some doubts about UiPath's ability to extract data from PDF files, as the UiPath OCR engine seemed to have limitations. Consequently, we started relying on ABBYY FineReader for this task. However, we are now exploring UiPath's UI for document understanding. As a company, we have already developed around 200 to 300 templates using ABBYY FineReader, making it challenging for us to transition entirely to UiPath document understanding at present. Nevertheless, we are considering the shift because the early versions of UiPath were not very efficient, and we couldn't fully rely on it for data extraction. However, with the recent integration of Google Vision, UiPath has significantly improved and is now providing better results in terms of OCR technology.

What is most valuable?

The user interface is the most valuable feature of the studio version. It allows us to develop all activities and create custom activities as needed. Additionally, it seamlessly integrates with the latest technologies, such as AI, making it very helpful, even for integrating ABBYY FineReader. Users can extract data from the time scripts, which is also a project involving data extraction from all PDF files.

What needs improvement?

The UiPath Community does not provide version control for the community edition. Let's say I'm currently using a specific version, and then it automatically upgrades the community version to the latest version without the user having the option to decide whether to update or not. Consequently, we cannot use the older versions in the UiPath community edition.

I encountered some issues with my local machine. I created one of the bots using a different version from the community variation, there were problems with compatibility between different versions in UiPath. While those issues used to exist, currently, it has been a long time since I last modified any of the workflows and migrated between servers and my local machine. I'm not entirely certain at the moment, but previously, there were instances where a particular activity in one version would not work in another version and would result in failure. Additionally, sometimes the select task would not identify the select areas in the actual application, even though it worked on the validators. These scenarios are rare but they do occur.

For how long have I used the solution?

I have been using UiPath for almost two years.

What do I think about the stability of the solution?

I would rate the stability of UiPath ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of UiPath eight out of ten.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing fee is moderate and is based on the volume of tasks for which we use UiPath. The cost is satisfactory.

What other advice do I have?

I would rate UiPath eight out of ten.

Currently, we are handling approximately 20,000 units of data on a daily basis. Our focus is on efficiently processing this data and integrating it into the scaled servers. We utilize the scale servers for data connectivity, verification, and storage purposes.

We are currently not using the AI functionality, but our company is anticipating a new project. The assignment of this project will happen very soon, and the company is considering the use of AI for it. However, this decision will ultimately depend on the user and the environment. If we determine that using AI functionality is necessary, we will integrate it into the project. At present, we have not encountered any users who explicitly require AI in their business logic. Therefore, we are not utilizing AI at the moment. Nevertheless, if any future clients request it, we will be prepared to integrate AI functionality accordingly.

Our organization has started using automation with UiPath. Before implementing UiPath, everything was done manually.

If the initial development is done correctly, then the maintenance would actually be significantly reduced. As a developer, we need to ensure that the code is always reviewed by developers, and they should always be available for this purpose. If the initial development is not carried out correctly according to the requirements, then imagine the consequences in the future. The development might need to be revisited for up to 15 years, or at least five years. If it is not done that way, the maintenance cost would be very high because the business processes keep changing. Therefore, to keep the system functioning well and the applications up-to-date, as they are not static, we need to continuously maintain the code. For instance, in the past six months, we've had to make two changes to the application we are working on. Many alterations occurred, such as UI element changes, shifting locations, and complete interface and navigation changes. Hence, it's essential for developers to always keep the code protected and up-to-date.

I recommend conducting a proof of concept using UiPath to ensure that the budget and return on investment are sufficient to implement the solution within an organization.


    GiovanaReis

Is easy to automate tasks and saves us time, but is expensive

  • August 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath for developing and implementing technical applications that provide data solutions.

How has it helped my organization?

Building automation with UiPath is straightforward. The API tool enables us to automate tasks such as receiving orders, booking travel, and reading emails with ease.

UiPath enables us to implement end-to-end automation, which is important for me as I frequently travel for business. The solution aids in conducting interviews with customers, handling documentation, and facilitating development.

UiPath saves us around 100 hours per week through automation.

I have completed the UiPath Academy introduction courses. In Brazil, it is the sole method available for us to learn about UiPath.

UiPath saves us approximately $200 per week towards the expenses of digital transformation.

UiPath helps to reduce the number of human errors.

UiPath helps our organization save costs by accelerating our tasks through automation.

What is most valuable?

UiPath's most valuable feature is Orchestrator.

What needs improvement?

UiPath's price has room for improvement.

For how long have I used the solution?

I have been using UiPath for five years.

What's my experience with pricing, setup cost, and licensing?

UiPath is expensive. On a scale of one to ten, with ten being the most expensive, I would rate the price an eight out of ten.

What other advice do I have?

I would rate UiPath a seven out of ten, mainly because of its high cost.


    Hemakumar Gv

Eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention

  • August 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

I am a developer, and I use UiPath to extract PDFs for invoices and logistics in the banking industry.

UiPath can be deployed either on-premises or in the cloud, depending on the customer's requirements.

How has it helped my organization?

There are times when the logic is difficult, but the majority of the time, it is easy to build automation using UiPath.

UiPath enables us to implement end-to-end automation, which is essential for our customers. We gather all the requirements from the customer, analyze their feasibility, and proceed to the development phase where we build bots according to the customer's needs. After that, we move on to User Acceptance Testing to ensure the bots meet expectations. Finally, we deploy the automation into production.

UiPath aids in enhancing organizations by cutting down costs and saving time. Without UiPath, a task like collecting and uploading information that typically takes humans around 40 minutes can be completed by the UiPath bot in just ten minutes.

Our customers primarily use UiPath for cost savings.

In addition to saving time, UiPath also eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention.

UiPath helps reduce our customer's on-premises footprint.

UiPath Academy is excellent for learning about the solution's capabilities and how it works, especially in the beginning. It provides end-to-end courses and certifications for both beginners and advanced users.

UiPath accelerates digital transformation and reduces costs by eliminating the human element. However, this transformation does require IT application support for configurations and security.

What is most valuable?

UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework.

What needs improvement?

The document understanding has room for improvement.

For how long have I used the solution?

I have been using UiPath for three years.

What do I think about the stability of the solution?

UiPath is extremely stable and that is why customers ask for the solution.

What do I think about the scalability of the solution?

I rate UiPath's scalability a nine out of ten.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Microsoft Power Automate. When comparing it with UiPath, one significant difference is that we can use UiPath on a local machine to easily build a process, upload it, and create schedules effortlessly. Microsoft has an advantage in the cloud, but it is not as effective on-premises.

How was the initial setup?

The number of people required for each deployment depends on the complexity of each project. For more complex projects, two to three people are required, and it can take up to three weeks to complete.

What was our ROI?

Our customers experience a return on investment when using UiPath, owing to the time saved in performing tasks and the improved accuracy compared to manual efforts.

We can start to see value after one month of using UiPath.

What's my experience with pricing, setup cost, and licensing?

There are two versions of UiPath; the first is the free community version, which is limited, and the second is the premium version which requires payment but is recommended for large-scale productions.

UiPath's cost is acceptable.

What other advice do I have?

I would rate UiPath a nine out of ten. UiPath is reliable and accurate.

The maintenance is easy. We only need one person to monitor and maintain UiPath.

I recommend trying the free community version first to ensure that it meets the organization's requirements and then consider upgrading to the premium version in order to handle larger projects.


    Emilio Valle

Can function 24 hours a day, has a great user community, and reduces the cost of automation

  • July 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

How has it helped my organization?

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation.

What is most valuable?

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

What needs improvement?

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

For how long have I used the solution?

I have been using UiPath for 15 years.

How are customer service and support?

The technical support is excellent and responds quickly.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

What other advice do I have?

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.


    Ahmed ElMissiry.

Is easy to use, configure, and integrate

  • July 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath to automate data entries for ERP and CRM.

How has it helped my organization?

Building automation using UiPath is straightforward.

UiPath has helped automate the processes of start-ups and newly constructed systems and offers a significant discount on licenses, prices, and service mandates. Our operations were upgraded by 60 to 70 percent.

UiPath enables us to implement end-to-end automation, which is of great importance.

UiPath's user community is valuable.

UiPath has helped minimize our on-premises footprint. We have deployed our UiPath license in the cloud using Microsoft Azure, but we can also utilize any other cloud provider. As a result, we no longer need to wait for weeks for hardware to arrive.

We can enhance our employees' skills by utilizing UiPath Academy courses.

The AI's ability to automate processes that are more complex or involved has helped with our proposals and use case scenarios.

UiPath's AI functionality enables us to automate a greater number of processes overall. This has contributed to achieving end-to-end automation in our organization.

UiPath helps accelerate digital transformation and reduce its costs.

UiPath helps reduce human errors, which is one of its significant advantages. The operations for our HR team, sales team, marketing team, and technical use cases have become faster and error-free.

UiPath has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 35 percent of the costs for our organization.

What is most valuable?

UiPath is easy to use, configure, and integrate.

What needs improvement?

UiPath can improve by enabling us to target specific use cases based on the departments within an industry, rather than just focusing on the industry itself.

For how long have I used the solution?

I have been using UiPath for two years.

What do I think about the stability of the solution?

I rate the stability of UiPath, eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of UiPath, ten out of ten.

How are customer service and support?

The technical support team is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Microsoft Power Automate but switched to UiPath because it is easier to use and does not have the same limitations.

How was the initial setup?

The complexity of the deployment was moderate.

What was our ROI?

We have witnessed approximately a 35 percent return on investment.

What's my experience with pricing, setup cost, and licensing?

UiPath is slightly more expensive than Automation Anywhere and Microsoft Power Automate.

Which other solutions did I evaluate?

I evaluated Automation Anywhere, but based on the reviews and business experience of multiple friends, UiPath appears to be less complex than Automation Anywhere.

What other advice do I have?

I rate UiPath a ten out of ten.

We have a team of 20 people who are responsible for maintenance support.


    AnantUpadhyay

Can be integrated with multiple apps like Excel and ChatGPT

  • July 24, 2023
  • Review from a verified AWS customer

What is our primary use case?

We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.

How has it helped my organization?

Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI. 

The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process. 

UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.

The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.

What is most valuable?

The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface. 

What needs improvement?

Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.

For how long have I used the solution?

I have used UiPath for four months.

What do I think about the stability of the solution?

UiPath has been stable in the past four or five months that I've been using it. 

What do I think about the scalability of the solution?

I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date. 

How are customer service and support?

I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath. 

How was the initial setup?

UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out. 

What was our ROI?

UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.

What's my experience with pricing, setup cost, and licensing?

UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.   

Which other solutions did I evaluate?

We looked around but couldn't find a competing product that offers so many features in one app.

What other advice do I have?

I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support. 

The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)