I work for a software solution company, and its use cases are related to HR products.

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project.

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end.

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much.

We have been using UiPath for the past two years.

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it.

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount.

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes.

Overall, I would rate UiPath a nine out of ten.

I work for a telecommunications company, which involves various processes in different areas. For all the company's needs, I primarily utilize UiPath. We have employed it to automate tasks such as packet installation, software attribute utilization, and coupon allocation. These are time-consuming tasks that involve a significant amount of data, making it impractical for a single person to handle. Therefore, we assign these tasks to a bot to expedite the process.

Building automation using UiPath is straightforward. As a developer, I have colleagues who want to learn simple automation quickly, and UiPath is one of the best solutions for this, thanks to its tutorials and the UiPath Academy courses.

Our organization is beginning the implementation of end-to-end automation using UiPath. The implementation is easy and enables users to interact with the testing, thus saving a significant amount of time.

The UiPath User Community is one of the best aspects of the solution. The community is extensive, and everyone is willing to assist by providing information and guiding us in the correct direction.

We quickly realized the benefits of UiPath once we implemented it, including cost savings. We began automating areas where we encountered difficulties, and within the initial three months of automation, we started witnessing the advantages. After completing the necessary courses, we were able to automate quickly.

UiPath has helped our organization minimize its on-premises footprint, which is important for the implementation of the RPA in our day-to-day activities.

I have taken several UiPath Academy courses, and they are easy to follow.

UiPath has accelerated our digital transformation, leading to reduced costs and time. Our customer IT team has provided invaluable assistance throughout the process.

UiPath has eliminated human errors when dealing with large amounts of data. One of the first automation we needed to have done was one that, if not processed at that time, would risk losing money, time, or even a partner. So what we did was automate the task that consumed most of our time. By the end of the day, we were able to complete the task and ensure all the client information was corrected.

UiPath has freed up our employees' time, allowing them to focus on more important tasks.

The RE framework is a valuable feature because it offers the possibility of working with a large amount of data without the need to transmit all the information.

AI can become more intelligent to facilitate the ease of automation.

I would like UiPath to support the Python language. It is easy to develop in Python, and there are thousands of libraries available that I can use within its environment. Such support would greatly expand my capabilities for performing my RPA activities.

I have been using UiPath for one year.

I encountered some stability issues initially when I had limited knowledge. However, I now find it to be quite stable. UiPath stands out as one of the best options in our market when it comes to stability, thanks to its frequent updates and bug fixes.

UiPath truly emphasizes the capability to scale.

The technical support is good and has responded to all of our questions.

The deployment was handled by two people from our IT group.

UiPath offers a significant return on investment due to the rapid realization of its benefits.

UiPath is reasonably priced for being a leader in the market.

I have evaluated Laiye UiBot, Hover Corporation, and OpenRPA.

I prefer OpenRPA because one of its advantages is being open source. That's great. Additionally, it offers great features, such as quick comparison capabilities with Velocity. This impressed me. Another notable aspect is the ability to code in various languages and run them independently. This allows me to seamlessly integrate with my workflow and agents. I can execute the code in my environment and directly communicate with the robot, which is a fantastic feature.

Compared to UiPath, OpenRPA is slightly faster, open-source, and allows for the incorporation of work codes, but UiPath offers greater functionality.

I give UiPath a nine out of ten. The design and appearance of UiPath are excellent, and its functionalities are perfect. The impressive aspect is how people create packages and new automation using the solution. I have nothing negative to say.

UiPath is currently deployed in one location within our organization.

We have a dedicated maintenance team of two individuals who are knowledgeable and have not encountered any difficulties.

I suggest utilizing the Community forum to acquire knowledge about UiPath because it contains a wealth of information beyond what is found in the documentation itself, and the support provided there is exceptional.

I used UiPath for the energy sector and HR, but they were almost industrial processes. The bots were performing and doing transactions all the time.

The use cases were mostly about the extractions from several websites to manipulate data and to put data into other websites to update. We also had campaigns, and we needed to trigger and send lots of emails.

Our clients could automate manual tasks that were boring. They also implemented a chatbot using UiPath where whenever people called, they just entered the application, and UiPath could retrieve information about the person without them having to go to System A, System B, and System C.

UiPath enabled us to implement end-to-end automation. I went to a system, took the information, and went to a website to submit the information and take out the output. That was end-to-end automation.

It speeds up digital transformation.

UiPath reduces human error, but it also depends on the use cases. It has had a positive effect on our clients' businesses.

Employee time has been reduced because bots can work faster than humans. It saved a lot of time for our clients, but I do not have the metrics.

UiPath, depending on the use case and the company's infrastructure, can save a lot of money. It saved a client's company half a million or a million. It is worth the money.

The best feature of UiPath is that it is easy to use. UiPath Orchestrator is also easy to use.

Data scraping is very powerful in UiPath. It is very versatile.

I have not explored all the UiPath functionalities. I am exploring it a little bit more now, but they are moving to the modern experience, which is something I do not like. They are going in the wrong direction. I like the classic experience for developing, and as a developer, I am used to it, but they are going to the modern experience with selectors and other things. It might have certain advantages, but I do not like it. They should maintain the classic activities. They can consider providing both options instead of taking the classic ones away.

I have been using UiPath for almost three years.

I have always worked with UiPath for industrial processes. For instance, it was used for a company that was always processing contracts. They submitted new contracts and ended lots of them at the same time. We did not use it for filling forms or small automations.

I have not contacted their support. I have used the UiPath Community. It is very easy to use. There are lots of people asking questions and lots of people answering them. I usually go there to consult other people. Their community is very valuable.

UiPath was the first RPA tool that I used. Before UiPath, I had only worked with BPM and BPMN solutions such as Appian and Bizagi. I switched to UiPath because my company chose it. We had a client who wanted to implement UiPath.

I have seen it deployed on-premises and also on the cloud. I do not know about the deployment of the UiPath infrastructure. I only know how to allocate licenses or install the UiPath license on a computer, which is not hard. It is easy.

It is worth the money if you have enough automation and enough use cases. That is applicable to every automation platform. As long as you have the use cases and you can automate them through that application, it will be worth the money.

It is expensive, and it is now getting more expensive. They are the number one in the market, and they are taking advantage of that. It is hard for the companies that have the full infrastructure supported on UiPath to change it. They have to keep it. UiPath is taking advantage of it.

Its cost depends on the company and the contract.

I used UiPath in my previous organization. I recently changed my organization, and I am now comparing RPA tools.

I would recommend UiPath to others if they have use cases for it.

I am certified in UiPath. I have used UiPath Academy courses. They are useful when you start developing. I have also attended their seminars.

I have not used UiPath's AI functionality in the automation programs. We started to use it, but then I changed the company.

Overall, I would rate UiPath an eight out of ten. I cannot compare it to others because I never used any other solution, but I find UiPath to be simple and easy to use.

We are a partner of UiPath, and we utilize their solution for welfare unions and document understanding.

Building automation using UiPath is straightforward. I would rate the ease of building automation an eight out of ten.

UiPath enables end-to-end automation, which is essential to our organization because it saves time, is reliable, and is easy to use. Although it is somewhat expensive, it is worth the investment in the long run.

Being a part of the UiPath User Community helps us deal with various tasks. We can share our experiences with the members of the group and learn from the experiences of other members of the community.

Some of the benefits our clients have noted about UiPath are the speed and the reduction in operations at the end of the day. Our clients were able to achieve their goals quickly by using UiPath and witnessing a return on investment.

The introductory course of UiPath Acadamy is good.

UiPath accelerates digital transformation and reduces its associated costs. Initially, implementing such transformations may necessitate expensive upgrades. However, once the setup is complete, operations can run smoothly. Typically, when a company begins contemplating digital transformation, they often find themselves in a technologically outdated state. As a result, a comprehensive update of their systems becomes imperative, incurring significant costs.

UiPath helps reduce human error. It is highly beneficial to automate certain human tasks and mitigate the potential for errors.

It has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 20 percent of our organization's costs.

The UiPath Community is truly helpful.

Although we have to pay for the extra features that UiPath offers, they are extremely useful.

The introductory courses of UiPath Academy are adequate, but there is room for improvement. I understand that creating an automated course for everyone is not an easy task. After completing these courses, we are capable of performing simple tasks. However, if we truly want to learn, for example, Java, we must conduct further research on our own. The Academy courses should provide more challenging content.

The pricing in our region has the potential for improvement. The price is the same throughout Europe, despite the varying economies in each country, which poses challenges for all the partners involved.

I have been using UiPath for five years.

I would rate the stability of UiPath as a perfect ten out of ten.

I would rate UiPath's scalability as a perfect ten out of ten.

We previously used Blue Prism but switched to UiPath to meet client requirements. Personally, I prefer UiPath.

As a partner, we experience a return on investment because we bear the cost of the solution, and subsequently provide the services. The client pays for both the services rendered and a portion of the licensing fee. For us, the benefit is clear, but as a lean benefit, compared to the really expensive fee that we have to charge the clients to have a margin.

The price is high. On a scale of one to ten, with ten being the highest, I would rate the price as an eight out of ten.

We also have to pay extra if we want Studio, Document Understanding, even if APIs are not going to be used for text recognition, or Insight. Insight is really expensive and doesn't offer anything new other than Elasticsearch and Kibana, which are free tools. The message we have received from UiPath is that they are the leader in the market, and we have to pay for that.

We evaluated Automation Anywhere, Blue Prism, Appian, and a few others before selecting UiPath.

I give UiPath an eight out of ten.

I recommend that new users first take the Academy courses before transitioning to the UiPath Community version. It is advisable to learn all the basics thoroughly, without assuming any prior knowledge, and to exercise patience.

I have learned that using a machine is better than I am.

I use it for RPA in bank reconciliation, credit card operations, retail banking, vendor invoice management, purchase order matching, and employee onboarding.

It helps to minimize the on-premises footprint and speeds up and reduces the cost of digital transformation. It also reduces human error and that reduces costs and makes systems more reliable.

UiPath can also free up employee time. It depends on how many automation initiatives you run, but you can probably automate 20 to 30 percent of tasks.

Overall, the most valuable aspects are the automation, UI navigation, and orchestration.

It's fairly easy to use and automation can be done by relatively junior people. It's a low-code platform, so it requires a little bit of scripting but nothing too crazy. A business analyst can use it in most cases.

We're an implementation partner, so we don't use it for ourselves because we're too small. But for our client base, it enables end-to-end automation. That's a very important aspect, especially in banking where there is a lot of competition, the margins are low, and operating costs are high. They can't make any mistakes. That requires them to have an automation solution that does manual and repetitive tasks for them. It's a cost imperative.

And being part of the UiPath user community is a positive. I have also done a couple of the sales-oriented UiPath Academy courses. They are really easy to consume and they are free for partners and they're very business oriented.

UiPath is not easy to work with, as a vendor, from a partner perspective. They are difficult to deal with.

I have been working with UiPath for two years, not as an engineer but in business development.

It's very stable. I've not heard of any major issues where the system collapses.

It's scalable. You can throw more and more robots at it.

Technical support from UiPath is slow but good enough.

ROI depends on the customer and what they need, but you can definitely have a return on investment of 300 to 400 percent within about three years. It's a relatively quick payback.

They are the biggest RPA vendor with the highest market share. They have a good product and the company seems really innovative. They're branching out into AI and process mining, et cetera. Generally, as a vendor, they're the strongest one in the mix.

My advice is to start sooner rather than later with RPA.

There is a lot of hype around the topic of RPA and customers are exploring it, but they can't do it without partners; at least not the first couple of projects. Deployments with our customers take about six weeks.

We maintain the solutions we create. We normally have a support contract in place for at least the first couple of years. Maintenance, on our side, involves two or three people.

We are a platinum partner of UiPath. We work exclusively for UiPath and do implementations. We provide solutions using UiPath products.

One of the use cases was for a client from the manufacturing industry for onboarding apprentices. We did this project in India. They were onboarding 300 to 400 apprentices. Their insurance and other things were done manually, which was time-consuming. It used to take them a week to complete the whole process, which was a problem in case an accident or incident happened in the first week. They wanted to do automation to ensure that on the first day itself, after the employees are onboarded, the insurance and other tasks are completed.

RPA as a technology has many benefits. UiPath comes with all those benefits. In addition, you also get flexibility, the availability of resources and new features, the ability to scale up, and an excellent partner ecosystem with UiPath.

As a tool, UiPath is becoming a hyper-automation platform. Every six months, they add something new to the platform. If you want new features, you can subscribe to those. From just an RPA tool, it is becoming an intelligent automation platform. They bring everything into the same platform. When you subscribe to Office 365, you get the entire package from Microsoft. UiPath also does the same thing. They bring automation, process mining, and all other things into the same platform. You can pick and subscribe to whatever you want. You can scale up as you want.

At this point in time, everybody is looking for intelligent automation solutions. UiPath has something known as AI Center that consists of multiple machine learning models. Solutions that have the intelligence to automatically understand and make decisions are the demand of the hour. For example, earlier, invoice processing was template-based. It was done using ABBYY and other OCR tools. UiPath now has a product for document understanding that supports the customers in extracting the details of the invoices without templates. It has a machine-learning model. I have been using their AI Center or document understanding module since 2019. It matures every year. For example, in 2019, if we loaded 15 to 20 invoices, it extracted only 20% of the data, whereas now, it extracts more than 80% of the data because over time, the model has got trained, and it gives better results.

As a company, they are growing very fast. They are acquiring multiple companies. If they do not have competency in any field, they either partner with other firms or acquire them. They have recently added a communication mining product. It is something that is going to help the BPO industry a lot where call centers have many people taking the calls and rerouting them. Putting a machine learning model or a communication mining product on top of it will definitely help to reduce the effort. It will help with cost reduction and optimization of the existing operations. All the new features that they are adding are aligned with the usage of the platform as an intelligent automation platform.

UiPath also has benefits in terms of resources for implementing automation. If a customer wants to build a COE, they need to onboard resources and train them. UiPath is the easiest in terms of finding resources. For Pega Automation or SAP automation, you may not be able to find as many resources in the market as UiPath.

When clients want to automate a manual process, their expectation is that once automated, they do not want anybody to look into that process. It should run without any human intervention, but sometimes, there are scenarios where human intelligence is required to make a decision or trigger something. For example, if you do automation on a portal, there might be a captcha or multi-factor authentication where you enforce a human to come into the picture. Generally, everybody is looking for automation that runs without any human intervention. If 10 to 15 people do an activity, usually, the customer expectation is that none of those people should have to look into it, but realistically, only about 80% of those employees can be used for other tasks. 20% are still needed to monitor the system.

UiPath speeds up digital transformation. RPA is normally the first step of digital transformation because it is the technology that you can add with minimal investment. The rest of the things require much more than what is required for RPA. Digital transformation starts with identifying the right candidate for automation and putting a process or a bot to do the processing. After that, you can build AI on top to make decisions. This digital transformation does not require expensive or complex application upgrades or IT application support. If any of the processes require upgrading the existing system or additional licenses, we normally do not recommend RPA for that. We can do automation using API calls and other methods.

UiPath saves time. RPA technology is generally adopted for the reduction in FTEs and time. The time savings vary based on different engagements.

UiPath is much easier to learn than other tools. Its interface is not that complicated. It is very user-friendly. Among all other similar tools, UiPath is the one that came out last. It came out in 2016 or 2017. They had the opportunity to understand what are the best features of other tools. They also knew how to put it together so that people pick it up faster. UiPath's founders are from a technical background, so there is a developer-oriented approach, which is another benefit of this solution. In the RPA market, if you want to hire resources, you will get more UiPath developers than any other technology. If any customer wants to adopt UiPath as a tool and build a team, there are more options for UiPath. You get a bigger resource pool to select from. For other tools, you will not find that many resources. This is something that we have seen while hiring people.

UiPath Community is one of the main differentiators from other tools. You can easily compare the number of subscribers of UiPath Community or UiPath forums with Stack Overflow, but Stack Overflow is not just one tool. You have everything there. You have Java, you have Python, and you have .NET. From a technical perspective, queries related to different technologies are there. In UiPath Community, you get the same level of support. I have seen developers solving puzzles and tricky questions. About 90% of questions get answered in the community. The way UiPath promotes its community is also not unique. It is not like anybody else. I have not noticed anything similar to the MVP programs that they run in other tools. They promote people who contribute more to the forum. Anybody who is giving a solution gets marked and evaluated based on the support provided in the forum. They give them exposure on the platform. They mention their MVPs for each year, which is motivating many people. I do not think anybody else is doing that. I have a team of 120 people. I see the motivation in the team to spend an hour or half an hour on a daily basis to see if any questions are there to which they can respond to have an opportunity to get into the MVP segment. UiPath is doing a lot to ensure that there are more active users in the community and people give good suggestions and solutions.

The UiPath Academy is one of the best self-training portals. They have two types of portals. One is for everybody. Anybody can subscribe and log into it and start taking courses without paying anything. They also have another portal for partners, which has more details. They do not have static material. They update the material every six months. When they have a release, they update the information. UiPath Academy is a very good platform for self-training purposes. They also have other training programs such as instructor-led training. UiPath's training and support mechanism is excellent.

Their technical support should be improved. Their support has deteriorated with the increase in the number of customers. That is one area of improvement.

They should give the flexibility to customers to reduce the number of licenses. UiPath does not want you to reduce the number of licenses. It is not easy to reduce the number of licenses even though there is a provision to do that. It would be good to give flexibility to customers to upscale and downscale whenever they want.

For low-code development, they already have something called UiPath Apps, but it needs improvement. Generally, to build a small workflow, we use Microsoft Power Apps. Even though UiPath has a local platform, it is not comparable to the Microsoft Power Apps platform. If they invest a bit more in that, for creating workflows, we can use UiPath Apps rather than opting for a third-party tool.

I have been working with UiPath since 2018.

Nowadays, all RPA vendors are trying to bring in something new every six months, but they don't get adequate time for doing the testing. As a result, there are multiple bugs. They should stabilize the release, do proper testing, and then only launch it. Otherwise, we need to wait for the next release for a bug to be fixed. Similarly, the training material for all established products from all the vendors is good, but with constant new releases, it is a challenge to get the latest material. They should release the training material before they start selling the product so that everybody is well aware of the features and the issues.

With the cloud model, you can subscribe to whatever you want and scale up as you want. You also get the flexibility of a monthly subscription from the cloud. If you want to run automation for one month or a certain period, options are available.

If a customer is subscribed to the UiPath Cloud and wants to add more processes, they just need to ensure that they have their infrastructure on-prem for only putting the robots. The load on the Orchestrator is handled by UiPath. You do not have to worry about that, so scalability is handled by UiPath. These are no issues, but for on-premises, all these things have to be handled manually. You have to increase the storage, but from the product perspective, there is no challenge in scaling up. Today, if we run 100 processes, and tomorrow, if we need to run 1,000 processes, we just need to procure the licenses and additional hardware.

Their support could be better. As the company grew, the number of customers increased, and their support deteriorated. When you raise a ticket, rather than addressing the concern of the client, they just want to close the ticket. It has gone to that stage. This could be because of the number of customers. It was not like this earlier.

We have been working with them for a long time. We know what questions we need to ask. Our concern mainly comes when a client contacts UiPath's customer service. Rather than asking them for additional details, they give a response saying that a particular feature is not supported and close the case. I would rate them a six out of ten at this point in time.

I have worked on other platforms, but at this point in time, I am predominantly working on UiPath. I have worked with Blue Prism. I also have some experience with Automation Anywhere and WorkFusion.

I have worked with the on-prem and cloud deployments. In earlier versions, the cloud model was not there. UiPath has a product called Orchestrator, which is an application web server. In on-prem installations, you had to put this application web server on a Windows Server. It then orchestrated the entire automation. You also had to install Developer SDK, called UiPath Studio, on a Windows machine. You had to connect that Windows machine to the Orchestrator tool. For running the process, you needed a bot. You installed that bot on another virtual machine or Windows machine. These were the three mandatory components earlier in 2018.

After that, they brought in the concept of cloud subscription. With the cloud subscription, they install the Orchestrator itself and give a public endpoint to the customer. The benefit is that customers do not need to install Orchestrator on their premises. They can directly connect to the Orchestrator that is hosted on their cloud platform. Of course, they have the authentication and all those things. With the cloud model, there is no requirement of installing their application server inside the environment. UiPath Studio and the bots still remain in the client environment.

Previously, anybody with Windows experience could do the installation. Our developers used to do the installation, but since machine learning came into the picture, the platform changed because Windows was not able to do the processing. Machine learning requires resources, so they converted the platform from Windows to Linux. If you now want to install Orchestrator with the machine learning model and all other things, it is not a Windows installation. It is a Linux installation, so earlier, somebody with basic Windows skills could do the installation for machine learning models and other things on-prem, but now, this cannot be done by a normal developer. Somebody with Linux experience is required for installation. However, they offer a cloud subscription where you do not need to install anything on Linux. You can directly access the endpoint and start using it. They also offer a disaster recovery tool. UiPath provides something known as HA for on-prem installation. It is a multi-node installation. This HA tool is also installed on Linux, so previously all tools were on Windows, but all the new products or tools are on Linux. They require Linux expertise for on-prem installation as well as knowledge regarding firewalls, etc. You need an infrastructure engineer for that.

UiPath provides training for different roles. They have training for developers, business analysts, solution architects, and infrastructure engineers. These are the four main roles for which they provide training, and these are the four roles that are manually required for implementing the UiPath product.

In terms of maintenance, UiPath updates the product every six months. They have two main releases. They have a spring release and a fall release. They have .6 and .10 releases. If I am installing the 2023.6 release now, they will provide support only for three years, which will be till June of 2026. After that, they will not support it, so customers need to upgrade their environment once every three years. For the on-prem setup, when you do the upgrade, you need to bring down the environment because robots are there. Once they are upgraded, you need to ensure that everything is running properly. It requires the infrastructure team and the application development team to ensure that everything is working fine. It is normally a one-month activity, but it can vary depending on the number of processes. It requires at least two weeks. In the cloud model, product upgrades happen automatically. Orchestrator is hosted in UiPath Cloud, and they upgrade it. There are no issues. You just need to take care of UiPath Studio and the robots in the machine. That can be easily handled by the application development or support team. In terms of support, the number of people required depends on the complexity and the criticality of processes. If you have automated a banking application, you may require somebody for monitoring around the clock.

They have been increasing the price. The explanation that they provide is that they are adding more features. This works perfectly fine for customers who are looking for new intelligent automations, but there is another set of customers who use UiPath for vanilla, plain automations. Offering them something that is not required and asking them to pay more puts a burden on them. That seems to be a problem for the customers. Many of them have mentioned this concern because it is increasing the prices of automation every year, which is not acceptable to all customers.

As a company, they try to move from on-prem to the cloud. They give cloud subscriptions unless a customer specifically requests an on-prem solution. With the on-prem solution, you will not get the latest features automatically. You need to update it on a periodic basis. There is an overhead in terms of maintenance. In their new licensing model, they charge the same for the on-prem product and the cloud product. For an on-prem installation, you have the infrastructure cost in addition to the licensing cost. By going for the cloud version, you can easily skip the infrastructure cost.

When you start your RPA journey, you should never start with just one process. You should have a pipeline in your mind in terms of the number of processes. You can start small, but you need to have a roadmap of what you are going to do by the end of the year. If you automate only one process, you will not get value from this product. Tools such as UiPath and Automation Anywhere are capable of doing so many complicated tasks. They charge you so that you can do all those things. If you do just a small task with that, your cost and your outcome will not match, and you will not appreciate the platform. That is why I recommend having a roadmap. You should also go for a tool for which you are able to get support when you get stuck. There is no question that UiPath is the easiest one.

RPA as a technology is going to be like Microsoft Excel. Soon, everybody's system will have bots to automate activities. It could be for extracting data from the internet for your analysis or for your project. It will be used for all redundant activities or rule-based processing where you have to extract the data and follow some steps. In five or ten years, it is going to be a mandatory technology.

Overall, I would rate UiPath an eight out of ten. I am not completely happy with the way they bring out new versions or features in a half-cooked state. Stability or reliability is critical when you are launching something new.

I utilize UiPath to automate the majority of tasks that we previously had to implement manually.

Building automation with UiPath is a simple task that does not require any coding knowledge, making it accessible even for beginners.

UiPath has helped our organization accelerate performance and increase production across our entire enterprise. We are now able to service our clients within the shortest time possible.

UiPath enables us to implement end-to-end automation. The processes we engage with UiPath help us monitor the entire implementation process and show us where there are downtimes and challenges within the workflow.

We have benefited from being part of UiPath's user community. We are able to connect with the customer support team and receive prompt answers to our questions through video calls.

UiPath has enabled us to transition from manual work processes to automation, thereby reducing the cost of human labor and effectively minimizing our on-premises footprint.

Our team utilized UiPath Academy courses to integrate UiPath with our applications, aiming to achieve optimal performance and expedite our vendor network infrastructure. This integration ensures comprehensive monitoring and security throughout the entire workflow process.

We utilize the AI functionality within our automation program to ensure the acceleration of program implementations.

AI has simplified the majority of complex processes and has reduced the cost and time required to implement most tasks by 40 percent.

UiPath has expedited our digital transformation by assuming control of all manual logs. We have automated all processes related to information processing and task implementation.

UiPath has reduced human errors by 80 percent.

The automation and speed of the platform are the most valuable features of UiPath.

The cost of full deployment is high and there is room for improvement.

I have been using UiPath for three months.

UiPath is a stable solution.

UiPath is scalable.

The technical support team is cooperative in assisting us with challenges related to our operations and security configurations. It is easy to obtain support for critical issues.

We had previously utilized IBM Robotic Process Automation; however, the organization's management faced challenges with IBM's lack of cooperation. Consequently, we sought a more advanced and reliable solution.

The initial setup was simple. The deployment lasted for two days and necessitated the presence of three individuals.

We have observed approximately a 30 percent return on investment by utilizing UiPath.

UiPath is priced to accommodate large enterprises, but it is expensive for small and medium-sized enterprises.

I would rate UiPath eight out of ten. UiPath exhibits scalability and flexibility in terms of integrations.

UiPath is utilized by four people in our department.

Maintenance is required for upgrades.

I recommend UiPath to any enterprise that is seeking suitable tools for robotic process automation.

My use cases are mostly in finance, including settlements and reconciliation processes.

UiPath has greatly improved the work we do for our clients. Because I work in consulting, it's crucial to see a reduction in the turnaround time for some of the high-end processes that we've worked on. We have taken down the time required for some processes from four hours to about 10 minutes. It's very important because of the time savings and the cost savings as well.

It also speeds up digital transformation and reduces the costs of that process. You might think you have to bring in a new system, but you don't actually change the system when UiPath is implemented. That reduces the costs of digital transformation.

Another benefit of UiPath is that it reduces human error significantly. In my experience, I would estimate the reduction at 40 percent. It has also freed up employee time and resulted in cost reductions.

The most valuable parts for me are the UiPath Studio platform and the Activities that it provides for automation. The platform is quite friendly and it's very easy to build automations. It's mostly drag-and-drop.

I can also implement end-to-end automation and that means that business owners can hand off these processes and focus on more high-value work. That gives them back hours as well. So it's very important that UiPath can complete automation processes from end to end.

Another advantage is that the user community is top-notch. One of the reasons I recommend UiPath is the knowledge you can get from the forums. And there are constant events that the community hosts around the world. You can be in the Lagos community, where I am from, and learn there, and you can also be in another community and learn things from them as well. It's really helpful.

And in terms of UiPath Academy courses, almost everyone I know has learned from the UiPath Academy. It's a great initiative from UiPath. It's accessible and has detailed content. It's great. You don't need to go anywhere else for training, it's all available in the Academy, and it's free, which makes it a no-brainer.

They can improve integration with other types of systems by giving us more connectors. That would mean UiPath would work natively with more applications. With that done, they will have built a fantastic solution.

I have been working with UiPath for three years.

It is very stable. I am coming from Blue Prism where the software crashes from time to time.

It's very scalable and can handle quite a lot of workload.

Technical support is quite friendly and prompt.

I've used Blue Prism as well. It was the first RPA software I worked with.

Most of our deployments are on-premises. Our deployment was straightforward. We had a guy who helped us implement and deploy it. It's a Windows Server deployment and it's deployed in multiple locations.

There isn't really any maintenance involved.

The pricing is reasonable.

UiPath is a great fit for enterprise-grade companies. It's user-friendly and speeds up the time to delivery.

I have used UiPath for a city utility. The main purpose is if they want to dig in a particular location, they need to know how many pipelines are underneath the road, what the situation is regarding high-tension wires, gas pipelines, et cetera. For that, we needed to go to about 18 websites and scrape the maps from them into a local repository. We use UiPath to save that data from all the websites.

From there, there is an AI/ML solution that identifies the danger signals and notations on the map. It summarizes them and sends them to a mobile application used by a person who is at that location. That person can determine whether they are able to dig in that particular location or not.

UiPath reduces human error by automating a lot of manual steps.

It also helps free up employee time. The amount of time depends on the use case. For the use case I described above, for the utility, the whole process of preparing one package would take one person two and a half hours. Automating it using UiPath and AI reduced it to two and a half minutes.

In terms of costs, for that use case, it has saved that company 30 to 40 percent.

Scraping with UiPath is easy, as is integration with some services. It's also easy to deploy solutions.

Building automation takes place in a normal programming environment like Visual Studio. It's the same environment developers use. If you know development, building automation in UiPath is easy. Visually, it's all interactive and easy to work on.

The platform also has features for logging and monitoring things and communicating when there are errors.

The UiPath user community is a very good ecosystem with information about a lot of new features like AI, chat integration, and WhatsApp integration.

For training purposes and certification, we use the UiPath Academy. It's a very good resource and you get very good support from the community.

We also use the solution's AI functionality but so far only on low- to medium-complexity processes.

I would like to see them transition to the cloud and provide services there. That would be an improvement.

Also, it needs more integration with external services, and I would like it to have generative AI and more artificial intelligence features.

I have been using UiPath for about one and a half years.

The stability is good. I am satisfied with it.

The scalability is also good.

UiPath's technical support is good.

I used Automation Anywhere. I switched because our clients switched since UiPath is cheaper.

There is definitely ROI from using UiPath. Based on the fees and the load of the input, ROI will be calculated and used to decide whether the use case is worthwhile or not. It will be decided in the analysis and discovery phases. If ROI is feasible, only then will development take place.

With UiPath, there is an additional cost for Document Understanding. If the use case demands it, that feature should be used.

Even though our clients may have an Automation Anywhere ecosystem, they choose UiPath due to budget and cost. Apart from cost, both platforms offer almost all the features. However, from a technical perspective, Automation Anywhere has more utilities and components for building bots.

If it weren't for the cost, I would personally choose Automation Anywhere, on the technical side, because it has huge utilities and components for building bots. The move to UiPath is driven by budgets and costs.

As for end-to-end processing, when you are trying to come up with use cases for RPA, you will probably look at existing legacy applications that are not extendable. They won't have any more new releases but we still need to extract value from them. Use cases include reducing the processing steps and manual steps done, day-to-day, by people. End-to-end automation will help to stitch all the gaps and reduce the processing time.

UiPath is not cloud-based yet, so most of the work is done on-premises.

In terms of maintenance, one person on our support team monitors all the bots and attends to any problems.

I would recommend UiPath for small and medium-sized automation. If a company doesn't have a large budget, UiPath is the solution.

We utilize UiPath for the automation process within our organization.

Building automation using UiPath is easy. I rate the ease of writing workflows a nine out of ten.

UiPath enables us to implement end-to-end automation, which is important because it aligns with the current demand. There are workflows that users prefer not to interrupt or intervene with, hence the absence of intervention workflows. There are two types of automation: one with human intervention and another without. We prefer a workflow that eliminates the need for any human intervention right from the beginning.

I am a member of UiPath's user community, where individuals write workflows and create various applications. UiPath is putting more effort into promoting the community when compared to Automation Anywhere. However, apart from joining the forums they provide, I have not taken advantage of the additional benefits they offer yet.

We recognized the advantages of UiPath within the initial quarter of usage.

We utilize AI functionality in our automation programming to the fullest extent possible.

UiPath's AI functionality has enabled us to automate more processes overall.

UiPath has enabled us to reduce the workforce for the specific tasks we handle by 75 percent.

It helps to speed up digital transformation.

Human error has been reduced.

It has tripled the amount of time freed up for our employees.

UiPath has reduced costs by a factor of three.

The ability to deploy UiPath from a mobile device is the most valuable feature.

Although AI functionality has improved in its ability to automate more complex or involved processes in the past five years, there is still ample room for further improvement.

The APIs are predominantly on-premises-focused, and there should be greater availability of cloud-based APIs.

There are workflows in which we use AI to take screenshots to assist us in making decisions, and these workflows need improvement.

I have been using UiPath for five and a half years.

The stability of UiPath is better than Automation Anywhere.

UiPath is scalable.

We also use Automation Anywhere and Blue Prism, but UiPath allows us to deploy from mobile devices, and is also easier to create automation.

The initial setup is complex, but UiPath provides all the required tools, so with some patience, it is manageable. The deployment took one hour. We created workflows to set up the machines with all the necessary software and UiPath. Next, we deployed the workload monitor and tested various use cases on some data for one or two days. After that, we left it to their employees to provide us feedback after a week.

Two DevOps people were used in the deployment.

The implementation was completed in-house.

UiPath has delivered four times the return on investment by implementing complete end-to-end automation.

The price is high. UiPath is more expensive than Automation Anywhere. The solution is not affordable for small businesses.

I give UiPath an eight out of ten.

Some of our team members have utilized UiPath's Academy courses, and although we train using unofficial courses, the Academy courses are beneficial.

5,200 end users use it in our company.

Five DevOps professionals are required for UiPath maintenance.

My advice would be to take a look at the new features, particularly those related to AI. Many people discuss the old features that don't have much impact, but it's the new features that truly matter.

I have learned that not everything can be automated, especially in complex scenarios where we must exercise extra caution in our environment.