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    reviewer2394804

We initially started with a basic data migration process, and now, we have our own intelligent automation and hyper-automation framework

  • April 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using it to automate business processes in the organization.

How has it helped my organization?

UiPath has impacted our operational efficiency quite a lot. There are a lot of scenarios where it has helped the end users. We also have benefited financially from it. We have streamlined the processes to an extent. We initially started with a basic data migration process, and now, we have our own intelligent automation and hyper-automation framework. We just get the requirement, put it in the framework, and start automating. We have progressed a lot.

UiPath enables us to implement end-to-end automation. There are certain instances where we do not get end-to-end automation, but those are the things that are out of RPA's capabilities.

End-to-end automation is important because we can showcase our capability more efficiently in front of our management and the client. We can show that something can be 100% automated if there is a use of 100% automation.

They have UiPath Academy. When UiPath was new, we did not have any online resources to go and learn. The YouTube community was small. There were no courses on Udemy or any of the online platforms. The offline platforms were also minimal. UiPath Academy was one place where we could go and learn and prepare for the exam. I got certified when UiPath certifications were free. I have done all the learning from UiPath Academy. As I move up in my role and responsibilities, if I want to learn a few more things, UiPath Academy is still the best place. You get a very crisp and clear understanding of everything.

We use UiPath’s artificial intelligence and machine learning capabilities for hyper-automation. In my understanding, RPA in the initial days was limited to redundant process automation, whereas now, the use of AI Fabric and other components makes the automation more intelligent. We can add decision-making to existing automation. There were many processes where we had stalled the process just because the next step was a decision-making step, and someone had to come and make a decision to move forward. Now, we have our own AI team to build the code that can make decisions on behalf of a person and also learn from the existing behaviors. That helps quite a lot.

UiPath saves time. It saves about 50% of the time. It never saves 100% of the time because we also spend a lot of time maintaining and doing enhancements to the process. Processes are never stable.

We have integrated it with multiple tools. The outcome has been very good. There have been challenges at times with the development, but the integration has been smooth so far.

What is most valuable?

Computer Vision is one good feature. AI Fabric is another good feature. The holistic Orchestrator platform is another feature that is very useful.

The RE Framework provided by UiPath is quite extensive. It solves a lot of problems and gives us a lot of time back. We do not have to create our own framework.

UiPath is more user-friendly than other RPA solutions that I have used. UiPath also has the biggest community.

What needs improvement?

Automation Hub needs to improve a lot. About two years back, it kept on crashing. It has improved a lot. We use it but not to a great extent. We try to build our own dashboards by using any of the data analytics tools.

It should give real-time data, and the integration with the servers is not that great. It can be because of the infrastructure that we have.

They can also consider integration with other automation tools because nowadays, a company does not have one automation tool or RPA tool. A company has multiple RPA tools. They can think of integrating the data from other automation tools in one automation hub so that it becomes centralized.

For how long have I used the solution?

I have been using UiPath for close to seven years.

What do I think about the stability of the solution?

UiPath is quite stable. I would rate it a nine out of ten for scalability. It does crash sometimes. That could be because of the infrastructure we are using.

The reliability of any process that goes to the end user is tested with a set of data. We do rigorous testing because, at the end of the day, any error in production ends up in a financial loss, so we test the automation that has been built to quite an extent.

What do I think about the scalability of the solution?

I would rate UiPath a seven out of ten for scalability. No technology is 100% scalable. As technology evolves, new features, such as GenAI features, need to be added. Scalability-wise, it can never go to a ten. Another reason why I rated it a seven is that I want Automation Hub to be scaled to its full potential. It has not been scaled up properly. I have got this feedback from different people across the organization.

The organization I belong to works on the use cases for building automation for given processes. We have around 15 developers doing this work.

How are customer service and support?

I would rate UiPath support a ten out of ten. They have been quite supportive when we have raised any query with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have been in the automation field for the last 12 years. I started with RPA with Blue Prism. I have worked with almost all main RPA tools such as Power Automate, Automation Anywhere, etc. I find UiPath to be the most user-friendly. There is the ease of having all the activities in the same panel. You can have the Studio setup and you can review the code as well with the analyzer. It gives a lot of flexibility when you are developing.

The one feature that is very good is that the marketplace is open. People can build their own set of activities and post them there, which is very useful. I myself have built a lot of activities. I have also used activities by other developers to complete my work. The marketplace is very helpful.

UiPath has the biggest user community. Its community is bigger than Power Automate, Automation Anywhere, and Blue Prism. Other than the community, there are also several groups. There are a lot of developers. If you are stuck with any issue, which is quite common, someone will have a solution for it.

Developing automation with UiPath is much easier compared to Power Automate, Automation Anywhere, and Blue Prism.

How was the initial setup?

The deployment is handled by another team. I do not handle the deployment because the infrastructure team handles it. It should be a one-man job. It is not that difficult.

The deployment duration of a process depends on how big the process is and how much time and resources it requires for development. Usually, it takes two to three weeks. It can also take ten weeks depending on the process.

All tools require maintenance in terms of upgrades, but that is probably handled by UiPath. We only maintain our own processes. If there are some changes to the selectors or any of the UI components, we have to update the project.

What was our ROI?

With RPA, it takes one or two years to see an ROI. It is not cost-efficient till then. When you start building hundreds of processes and utilizing the full capacity of the bots to work 24 hours, you get a good return on investment. Initially, it was expensive, but as we scaled up, we could see an ROI. We have seen a good profit.

Initially, the ROI is less. It is about 5% to 6% per year, but as the processes mature, the headcount reduces, and the human intervention also reduces. It eventually moves to 30% to 40% ROI.

What's my experience with pricing, setup cost, and licensing?

It is the most user-friendly RPA platform, but it is also the most expensive RPA platform.

What other advice do I have?

I would recommend UiPath to others because it is the most user-friendly. It is also developer-friendly because of the community. It also works across systems. These are the three reasons for recommending it.

We run a roadshow across the organization to understand which processes are redundant. We try to understand which part of a process can be automated by using the general RPA automation and only one tool. We also categorize them in terms of what can go under intelligent automation where a certain amount of decision-making is required. Another category is hyper-automation where we try to understand how to include different tools, such as machine learning code, AI code, NLP data set, or data mining set. If we have an existing tool for data mining and process mining, the final steps can be automated. These are three major criteria. For basic automation, we try to assess the type of automation. Is it desktop automation? What kind of resources are required? Do we need an attended automation or an unattended automation? Based on my experience, almost all of them are unattended automation. We then try to pull in the use cases, prioritize them, and start automating.

UiPath keeps on enhancing its product. Four years ago, there was no AI Fabric or Automation Hub, and now, we have all those things. They help a lot in delivering the project and having a prototype view for all the projects that are running.

Overall, I would rate UiPath an eight out of ten.


    reviewer1220346

Offers seamless integration, and end-to-end automation, and reduces our on-premises footprint

  • April 10, 2024
  • Review provided by PeerSpot

What is our primary use case?

The use cases for UiPath depend on the specific requirements of each department within an organization. We typically meet with small groups of employees to identify potential automation opportunities within their departments. If a use case is suitable for automation, we develop the feature and build the bot for the customer.

How has it helped my organization?

UiPath integrates seamlessly with our existing products. Leveraging its AI capabilities, we're identifying new use cases. Additionally, UiPath offers a "bring your own model" approach, allowing us to utilize machine learning models from other vendors if needed.

UiPath enables end-to-end automation.

As a team of six developers, we rely heavily on the UiPath user community for answers to our questions.

UiPath helps us significantly reduce our on-premises footprint. It provides an automated touchless environment that we use in the administration and finance departments to automate a portion of our business processes.

We incorporate UiPath Academy courses into our developer training program to ensure they achieve specific certifications. For instance, all developers must obtain the professional UiPath certification. Each year, we prioritize which modules to target based on relevant use cases.

We use AI functionality in our automation. Communication mining and task mining are AI components of UiPath.

UiPath helps speed up and reduce the cost of digital transformation.

It helps reduce human error and frees up our staff time to focus on other tasks.

UiPath has helped save us costs overall.

What is most valuable?

The biggest advantage of UiPath is its user-friendly environment. Unlike Azure and Blue Prism, UiPath offers a robust orchestration platform that allows central management of our entire RPA ecosystem from a single orchestrator. Additionally, UiPath excels in automating web applications.

UiPath provides a comprehensive suite of solutions for robotic process automation. Beyond the core UiPath Studio for building robots, they offer a range of AI-powered products such as communication mining, task mining, and the Automation Cloud. These solutions seamlessly integrate within a unified environment.

What needs improvement?

The pricing is high and has room for improvement.

I find UiPath's development environment to be challenging. Ideally, I'd prefer a more user-friendly approach like Blue Prism's, which utilizes a building block concept.

For how long have I used the solution?

I have been using UiPath for 4 years.

What do I think about the stability of the solution?

I would rate the stability of UiPath 8 out of 10.

What do I think about the scalability of the solution?

I would rate the scalability of UiPath 9 out of 10.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Kofax but UiPath is far ahead of it.

How was the initial setup?

The initial deployment is straightforward. Deploying bots using UiPath is easy.

What about the implementation team?

We used external consultants.

What's my experience with pricing, setup cost, and licensing?

UiPath is priced high.

What other advice do I have?

I would rate UiPath 8 out of 10.

I recommend UiPath to others.


    DeepakRai

Provides end-to-end automation and used for automation testing processes

  • March 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

We mainly use UiPath for automation testing processes. I am from delivery and project management, and I have a team member under me who is developing automation processes for me.

How has it helped my organization?

We had five members on our team when we started in 2019, and now we have 70 people in-house. We have achieved a very good scale in the last five years. We started with UiPath, and we have started adding other tools over the last one and a half years. Till mid-2023, we were just on the UiPath platform, but now we've expanded to other tools. We are the only organization across the globe that has achieved certifications in Document Understanding.

What is most valuable?

The most valuable features of UiPath are test automation, test suite, test manager, and document understanding.

What needs improvement?

Communication mining and process mining can be enhanced in UiPath. UiPath should improve its licensing because its competitors offer a cheaper and more sustainable model for even small-scale industries. Any company that wants to adopt UiPath has to pay straight away and then use it.

For how long have I used the solution?

I have been using UiPath since 2015.

What do I think about the stability of the solution?

We haven't faced any issues with the stability of the solution because it is continuously evolving and upgrading. In some instances, we found that some solutions we had built in the past were failing, but that could be quickly fixed with their suggestions.

What do I think about the scalability of the solution?

I don't feel any other tool has that much accuracy and stability of the applications. UiPath is a very scalable solution, and we can integrate it with any other application.

I rate the solution’s scalability an eight to nine out of ten.

How are customer service and support?

UiPath's support team has to improve a little because their responses regarding production incidents are not too quick. Initially, they try to resolve issues by email and connect on a call if that doesn't work. I think they have to improve a lot in this area. I rate the solution’s technical support a six or seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In my previous organizations, I used Robot Framework and Power Automate.

How was the initial setup?

The initial deployment of UiPath is easy.

What about the implementation team?

We have several in-house experts who can deploy the solution. If we struggle with something, we seek the help of all the resources in our team. Mostly, we don't take any external help for deployment. If required, we reach out to UiPath for something that is missing or not working. However, that is just 2% to 3% of the complete processes. We manage the rest, 98% of the process, among ourselves.

What's my experience with pricing, setup cost, and licensing?

Compared to other RPA tools, UiPath is a much more expensive solution.

What other advice do I have?

UiPath's implementation depends on the process and budgeting. If clients have a good budget, we proceed with UiPath. Otherwise, we suggest some other solutions. Sometimes, we need to minimize the time frame to do the repetitive task. Manually, people take a longer time to process any files. We are automating the processes to streamline them and minimize the team members' costs and efforts.

If we have multiple tools involved, we have to put a lot of effort into analyzing them. If we directly go to development without thinking or analyzing, we lose time and effort. That's why it is very important to analyze the tools in depth. If the processes are straightforward, we suggest some improvements, which would be much easier. If multiple applications are involved, it takes a longer time. The complex process also requires some improvement, and based on that, we suggest whether to go ahead with UiPath or not.

The solution enables us to implement end-to-end automation for 90% of the processes. End-to-end automation is always important for us because it creates business for us. When we implement UiPath for the client, each client will be satisfied and happy with us, and we can get more business.

UiPath's user community is very helpful. We learn about different technologies and aspects when we get involved with the user community. Sometimes, we interact with problems that we have never worked on. We learn about such challenges and their solutions because of the solution's user community.

If you are struggling somewhere, you can post the issue on the user community forums and get an immediate response. With UiPath support, we have to wait for 24 hours to get a resolution. We get quick responses in community forums because experts respond to us. Compared to other solutions, UiPath's community forum is much stronger.

Most of our resources are first going ahead with UiPath Academy courses. After that, we give training because that is a basic point to start with. We are even onboarding the freshers. We ask them to go through their Academy courses, and after that, we allocate an in-house mentor. It will be much easier for us after they have an outline in their mind regarding the processes they have to go through. Once they finish it, we have an internal assessment and a training team that will assist in complex use cases.

The biggest benefit of UiPath Academy is its proper outline and structure in terms of education. Anyone who can follow will at least get 40% to 50% of the learning from there. After that, they will learn a lot based on their practices. They can practice some examples from there if the basic concept is clear. The courses are structured in such a way that even kids can also start with them. The courses in UiPath Academy are well structured and planned.

We cannot add the solution's AI functionality for every project. Around 50% of the projects we have done so far are related to AI. AI is helping a lot in terms of AI Center. The AI functionality helps connect with each application and for documenting. The solution’s AI functionality has enabled us to automate more processes overall.

Other than licensing costs, the solution reduces the cost of digital transformation. Our complete business depends on UiPath. As a solution-based company, we are automating the processes. We don't have manual resources except the project manager and business analyst to analyze the processes. Our complete business depends on the solution's automation or the AI model.

UiPath has freed up employee time for us. We have delivered two projects to a European-based client. UiPath has freed 90% of employee time in one of the processes and 85% in the other. It was a very big logistic company where we implemented UiPath using a Document Understanding to extract all invoices and feed them into the application. Earlier, they used to allocate these tasks to nine resources. Now, one resource can handle everything.

We have been expanding into other tools for the last year, but UiPath has been beneficial and has saved us overall costs. We don't have any licenses with us. We just provide the solution. We deploy UiPath on-premises or on the cloud, depending on the end user's requirement.

UiPath is usually deployed across multiple locations and departments. Maintenance will be required for UiPath in terms of new functionality during upgrades. I would recommend the solution to other users.

We always suggest to every client and whoever reaches out to us not to proceed with UiPath without having proper knowledge. We say this because of the licensing cost and several factors involved. If the processes are just one time, it's not recommended to use them. Overall, the learning is good. If anyone wants to try UiPath, they should first explore smaller processes and then proceed to the bigger ones.

Whenever new upgrades are available, sometimes they break the functionality, which we have faced a few times. If you are using version 12, stick with that and disable the updates directly from UiPath. First, try on the smaller instances, then proceed with the bigger ones. Otherwise, some production activity might fail.

Overall, I rate the solution an eight out of ten.


    Shivendra Pratap

If you implement the correct logic and exception handling in your code, it seldom makes mistakes

  • February 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

My company delivers projects to clients based on their requirements. We use the tool for web and UI automation.

How has it helped my organization?

UiPath reduces human error. If you implement the correct logic and exception handling in your code, it's seldom wrong. The solution saves time compared to other tools, especially when you are trying to automate something that's complicated. It simplifies complex processes and makes my work easier.

What is most valuable?

I like the Orchestrator and the AI Center. The AI Center has many pre-trained models you can adapt to your requirements. You can train your AI or upload your own model as well. You can use the AI to extract the information from structured or unstructured documents.

UiPath is easy to use and implement. The tool has so many capabilities that we can use without using any code. Everything is there, and it's a low-code solution. We only need to drag and drop the elements and apply the logic.

The UiPath community is helpful. Most of the questions have already been answered on the forum, and you can easily solve your issues there. I've done the UiPath Academy courses. I took the fundamental course and the advanced developer course. I also received an associate developer certification. You can develop a complete understanding of the tool and its capabilities using the Academy.

What needs improvement?

UiPath's processing speed is a little slow. That's its only drawback compared to other tools.

For how long have I used the solution?

I have used UiPath for about two years.

What do I think about the stability of the solution?

UiPath is highly stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Power Automate and OpenRPA. I believe UiPath is the best because of its capabilities, but I also think Power Automate is nice. Power Automate has robust integration with Microsoft platforms. That's one thing I like about it.

How was the initial setup?

I found the initial deployment to be difficult, but it became easier once I gained some experience. UiPath doesn't require any maintenance unless there are changes on the website that cause the bot to not work properly. You can find the issue in the error log.

What's my experience with pricing, setup cost, and licensing?

UiPath is a costly solution. Many of the clients choose another solution after hearing the price.

What other advice do I have?

I rate UiPath ten out of ten. UiPath is the best tool on the market, but the licensing cost is high and many clients don't have the budget. They prefer other tools like Power Automate, OpenRPA, and Automation Anywhere and all that. Otherwise, it's a great product with more capabilities than the other tools.


    Adesola Onalaja

Helps reduce human error, saves time, and offers seamless database connectivity

  • February 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

We have a lot of use cases for UiPath including automation of processes and reconciliation.

How has it helped my organization?

Building automation using UiPath is easy.

It helps our operational efficiency by saving time and reducing costs. Manually processes that take an hour can be done in five minutes using UiPath.

The most beneficial feature of UiPath for our workflows is the seamless database connectivity.

UiPath facilitates end-to-end automation for well-defined processes. This eliminates interruptions caused by manual steps within the workflow.

The UiPath User Community is large. There is a lot of interaction and sharing making it easy for us to find answers to any issues we may have.

The biggest benefits we have seen using UiPath are the cost and time savings.

It has helped save around ten percent of costs.

The UiPath Academy courses are great. They have a lot of helpful courses.

UiPath has reduced human error by 70 percent.

What is most valuable?

UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages.

What needs improvement?

The high cost of UiPath licensing significantly reduces the value we get from the solution. A large portion of the cost savings we achieve are negated by the licensing fees.

For how long have I used the solution?

I have been using UiPath for four years.

What do I think about the stability of the solution?

I would rate the stability of Uipath eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Uipath eight out of ten.

How are customer service and support?

The technical support is great with the premium service for enterprise-level clients.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm certified in Automation Anywhere and currently use Microsoft Power Automate. However, UiPath seems better suited for enterprise-level automation. Unlike Power Automate, UiPath is system-agnostic. It can connect to any system, regardless of platform, making it highly versatile. On the other hand, Microsoft Power Automate prioritizes integration with other Microsoft products. Connecting legacy systems with Power Automate often requires purchasing premium connectors and potentially hiring an expert for configuration.

How was the initial setup?

The deployment took around two weeks to complete.

What about the implementation team?

We engaged Deloitte as our consulting firm for the UiPath implementation. While we handled a significant portion of the on-premises work ourselves, their team provided some technical assistance. Overall, I would rate their services a six out of ten.

What's my experience with pricing, setup cost, and licensing?

UiPath promises a 50 percent reduction in operational costs, but the high licensing fees may consume most of those savings.

I would rate the cost of UiPath eight out of ten with ten being the most expensive.

What other advice do I have?

I would rate UiPath eight out of ten.

We have around 15 users that work with UiPath for the attended bots.

UiPath Orchestrator requires regular maintenance and updates.

I recommend UiPath. The only negative area of UiPath is the licensing fees.


    Harish Podili

Helps improve efficiency, is easy to build automation, and reduces errors

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use UiPath for work projects that involve various applications, including license rebate processing and healthcare licensing. I develop reusable components for these projects.

Specifically, the process involves launching different licensing websites and extracting essential information such as license number, status, effective date, expiration date, and any disciplinary actions. This data is collected from providers like physicians, dietitians, opticians, and speech therapists. We validate the extracted information against existing databases or applications, updating records where necessary.

This validated information is crucial for determining the approval or denial of applications, such as those related to provider enrollment. Essentially, my work centers around creating processes with defined inputs and desired outputs.

Currently, I'm focused on a project within the manufacturing sector, specifically a constant bidding branch. Here, we gather order information for stakeholders, including tracking numbers, tracking statuses, and approximate order values. We store this data in an Oracle database, generate a CSV file from it, and distribute this file to stakeholders via email.

How has it helped my organization?

Building automation using UiPath is easy for developers. It is easy for them to manage and start building with the automation.

UiPath empowers organizations to improve their staff's time management and become more cost-effective. By automating routine tasks, it frees up employees' valuable time to focus on higher-priority work.

UiPath enables end-to-end automation. Our process begins with meeting stakeholders to determine which processes are suitable for automation. We assess if existing tools are sufficient or if new ones need to be implemented. We also identify applications that automation could potentially replace. If all requirements are met, we obtain sign-off for automation and prepare process documentation, such as Process Definition Documents. We then consult with business stakeholders and obtain managerial approval on the Solution Design Document. This phase can take several weeks and involves outlining the specific solutions and applications required for the automation. Next, we create a video demonstrating the automation workflow and explain the process to stakeholders. After securing sign-off from management and SMEs, we begin the development phase. The completed development is sent for UAT and then moved into production. We typically monitor the automation in production for one to two months. Any errors trigger email notifications, allowing us to promptly address issues within UiPath Studio and re-deploy to the live production environment.

The UiPath User Community is a valuable resource for developers. It allows us to share knowledge and find answers to questions or issues we encounter, without needing to submit a support ticket.

It has significantly improved our efficiency by automating many manual tasks, leading to a noticeable benefit for patients. Now, thanks to automated benefit processing, patients receive instant approvals or denials from their insurance providers.

Our company encourages us to complete UiPath Academy courses to further our understanding of Robotic Process Automation. These courses equip us with the skills and knowledge necessary to solve complex problems encountered in real-world scenarios. Completing the Academy courses and obtaining certifications can be beneficial not only for career advancement within our company but also for understanding new features and process flows implemented in future updates. Additionally, these certifications can be valuable when transitioning to other companies as they demonstrate our expertise in UiPath products.

Human error is minimized by utilizing exception handling.

UiPath helps free up our time.

What is most valuable?

The most valuable feature is the easily accessible tool, such as the ARI framework, which I have used extensively. My interest in the ARI framework has grown significantly because the templates are built directly into UiPath, making it possible to automate more complex processes, while also simplifying the development and understanding for developers.

What needs improvement?

The UiPath Community Edition lacks some key features that developers find essential for learning and building their knowledge base before transitioning to the paid Enterprise Edition. To provide developers with a more comprehensive evaluation experience, UiPath could consider including all features in the Community Edition for a limited trial period. This would allow developers to fully test the solution's capabilities before making a purchase decision.

For how long have I used the solution?

I have been using UiPath for four years.

What do I think about the stability of the solution?

UiPath operates reliably around 80 percent of the time. However, automation speed can sometimes be hindered by internal applications.

How are customer service and support?

I had to contact their support once and they were extremely helpful in resolving my issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While I have experience with Automation Anywhere, I find UiPath to be more user-friendly and offer a more robust orchestration tool. Although Automation Anywhere offers child bots and AI IQ bots, it is not as well-suited for handling complex automation scenarios.

How was the initial setup?

The initial deployment is straightforward. We can sign up with UiPath and set it up on our local desktop, or we can deploy it from our cloud cluster.

What other advice do I have?

I would rate UiPath eight out of ten.

The amount of maintenance required depends on the project and the bots being used. On average maintenance is done monthly.


    Ranoliya Gruhesh

It's flexible and offers us multiple ways to do the same thing

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are developing processes with UiPath for clients in the government and banking sectors.

How has it helped my organization?

UiPath is flexible and has various automation capabilities. I like PDF automation, and we have multiple other tools, such as the AI Center and Document Understanding. There is more than one way to automate the same process. We can broaden our experience and use our imagination.

UiPath facilitates our digital transformation. We have an auditing team for our client that was manually collecting data every month from eight websites across different Indian states. We also have to validate the files we get. It takes a person three days to do that manually, but UiPath automation allows us to complete the process in a day, and it's more accurate. There were no errors, which is what the audit team requires. The banking sector is undergoing changes, and by using automation, the banks are improving.

The solution reduces human error in cases where we have Excel automation invovling some formula that needs to be copy-pasted, or we need to fetch the data from PDF to Excel in a particular column. It's easy to make a mistake when both keys are next to each other. For example, we may make an error while writing "S is equal to A," and we might ignore it. A UiPath bot will perform that without making an error. If the process is properly designed and trained, we'll get the correct output.

What is most valuable?

I appreciate UiPath's ability to automate complex processes. It's the best thing. The Action Center, Document Understanding, AI Center, and all the other components of UI Path are also good. I prefer UiPath over other automation tools.

It's easy to build processes in UiPath. I am from an engineering background, but UiPath is a low-code solution, so it's easy for a user with a nontechnical background to understand. It's simple to explain things to business users. If I need to explain things to my clients, it's easier for them to understand how UiPath works.

I have developed multiple end-to-end processes, including SAP, web automation, Excel, Outlook, PDF, and directory automation. For example, we might extract the information from the PDFs in a folder. A recent one involved invoice process automation. Invoices for rent and expenses needed to be processed for nine websites, which were automated in UiPath. It included SAP, web, and Excel automation.

The UiPath community has been helpul in cases involving clomplex logic. By getting in touch with the UiPath community, we could see all the new things that have been developed or released in the latest versions. We have community meetings.

I've also obtained multiple certificates through the UiPath Academy. There are foundational and advanced courses. I was certified in solution architecture, fundamentals and methodology, SAP automation, administrator automation, AI Center, and Document Understanding

The time needed to learn UiPath depends on how much time you're willing to spend practicing. I completed the UiPath foundational and advanced courses in a month because I was working on it day and night, practicing with the different tasks we got online. Some of my colleagues took three or four months.

We use UiPath's AI features for Document Understanding. We have to train the AI model repeatedly so that it extracts the data correctly from the PDF. We correct it when there are mistakes so that it trains the model. Similarly, we have the AI Center, where we can choose from different models available from the UiPath or create our own.

What needs improvement?

A lot of the UiPath processes are capturing information from government websites. It's difficult to capture the correct format, so we need to use a third-party application to capture the information correctly. It would be better to have that capacity with UiPath, so we don't need another product.

For how long have I used the solution?

I have used UiPath for more than two years.

What do I think about the stability of the solution?

I rate UiPath seven out of ten for stability. The stability varies from machine to machine. If you have enough RAM and CPU, it should be fine. Sometimes it lags on computers with older processors. I'm using an i7 11th generation, and it works perfectly fine. Also, sometimes there are issues in new versions, but it runs smoothly in the latest stable version.

How are customer service and support?

I rate UiPath support seven out of 10. The response speeds and the solutions they provide are excellent. I have contacted them multiple times to open up cases. Recently, a URL was not working due to some architecture issues, and they responded within two hours.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have done one process on Automation Anywhere, but it was only an Excel automation.

How was the initial setup?

The implementation varies from process to process and the availability of the process team. I have done processes on various timelines. It sometimes takes a week if the process is small. A few took around three or four months because the scope was larger. It covered 10 to 12 human steps and involved manipulating data in SAP and Excel. It doesn't take as long if it's a simple process that involves moving a PDF, copy-pasting, or bulk emails. It depends on the process length and the testing needed before we can move the process into production.

I handle the deployment because the infrastructure team does all the installation and orchestration. I have admin access, so I can publish and upgrade packages and maintain the licenses, machines, bots, queues, etc. It is all published in the Orchestrator and run on the production machine. Maintenance is required of ther are changes in a URL or some input.

What other advice do I have?

I rate UiPath nine out of 10. UiPath's license costs more than other tools, but once it is all set up, it's easy to use and is effective at multiple types of automation. If you don't have experienced developers, you can learn to use the UiPath Studio to develop some basic code.


    Akshay Gosika

It's user-friendly and doesn't take long to learn

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are primarily automating business processes from SAP applications and a few from a web-based application.

How has it helped my organization?

UiPath reduces the number of human employees needed to do repetitive tasks. A person can only work during normal business hours, whereas a bot can work 24/7 without making mistakes.

What is most valuable?

UiPath is user-friendly. Building automations isn't complex, and it doesn't take many days to learn. If you have basic knowledge of any programming language, you can start building small projects in 30 to 45 days.

If it is a fixed process instead of a dynamic process, we can do end-to-end automation. Automating this kind of process is easier. If it's a dynamic process, we need some kind of external integration.

UiPath's community forums were helpful in my early stages, when I was learning the product. When I got errors, I was sometimes unsure what they meant, so I could go onto the forum and find answers easily.

They also have these UiPath Academy courses. I've taken the foundational course and the advanced courses on Document Understanding and data manipulation. I still haven't had a chance to work on Document Understanding, but the data manipulation course has been helpful. I learned to do some queries that simplify the workflow and make it faster.

What needs improvement?

I have fewer issues with the user interface when I'm using Blue Prism or Automation Anywhere. For example, if you want to perform an action in UiPath, it's a little tricky because you must click on a particular icon. When you click on that, some selectors are generated. That will change whenever the application updates, so you must change the selector again after the update. When we are dealing with Automation Anywhere, we'll not get any selectors if we are using that action once.

For how long have I used the solution?

I have used UiPath for more than two years.

What do I think about the stability of the solution?

I had an activity crash once when the permissions failed. When we were using that activity, it automatically created multiple activities. Even though we dragged it and used it only once, it created multiple activities. That only happened once.

Which solution did I use previously and why did I switch?

I have tried Blue Prism and Automation Anywhere.

How was the initial setup?

UiPath is deployed on-premises. We only needed to download UiPath Studio off the website and install it. It took about 30 minutes.

What other advice do I have?

I rate UiPath eight out of ten. I recommend taking the UiPath Academy courses first. Take the foundational course. It has some hands-on exercises with small automation processes. Later, they can complete the advanced course.


    reviewer2351646

Integrates well with different applications and has a good exception-handling mechanism

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

I have worked on multiple use cases with UiPath dealing with SAP, SharePoint, or a web application. We had to extract the data and do some automation of data processing. We were taking data from one environment, such as from an Excel sheet, and processing it. These were the use cases for which we used UiPath extensively.

In addition to app integration, there were use cases related to various frameworks such as REframework and State Machines. We used the REframework at the enterprise level to be able to handle exceptions and bot failures and make automation healthy, robust, and steady.

We have also done automation for a healthcare department for claim processing.

How has it helped my organization?

UiPath saves the execution time of processes running in the production. If a process was taking three to four hours previously, with UiPath automation, it can be completed within an hour with better exception handling capability and less dependency. It saves 50% time.

UiPath is capable of handling the complexities involved in taking data from different environments. It is also capable of exception handling. If any application has limited functionality, we can use UiPath for automation with that particular application. With advanced selectors and linked queries, we can get the data from the application or interact with the application.

UiPath Document Understanding has helped to reduce the data entry work and physical copies of documents.

UiPath enables us to implement end-to-end automation. For every organization, it is very important that automation is robust enough.

UiPath can help minimize your on-premises footprint. It depends on whether you plan to deploy your automation on the cloud or on-prem. On-prem has various challenges and restrictions, but it also has benefits.

UiPath speeds up digital transformation without requiring expensive or complex application upgrades, or IT application support. App integrations are advanced and robust. It is plug-and-play. You can integrate with Excel, Outlook, SharePoint, SAP, and various databases. There are pre-loaded activities. You can integrate with GitLab or GitHub. It has inbuilt activities for enterprise-level applications.

UiPath reduces human errors, but it also depends upon the process. It depends on how much interaction is required and what exception rates are there. When everything has been identified, it can reduce errors by more than 70%.

What is most valuable?

The first feature that I like is the exception-handling capability. The second feature is the REframework provided by them, and the third feature would be the Orchestrator functions. There is also the feasibility provided to monitor the ports and deploy the code. There is monitoring, retrieving, and all those things. We can use the web or mobile application. These are the key features of UiPath.

For handling complex scenarios, REframework is good. It has good exception handling and in-built mechanisms.

What needs improvement?

The certification can be made more affordable.

In terms of features, we get regular updates, and AI has recently been integrated. As of now, I do not have an area of improvement. They have already improved the functionality of Orchestrator. As compared to two or three years ago, Orchestrator now offers different functionalities and services. There is a difference, and it has improved.

For how long have I used the solution?

I have been using UiPath for more than three years.

What do I think about the stability of the solution?

It is stable. Our organization has licenses because we cannot upgrade the application in sync with the Community version. The enterprise has to stick to one version for a certain period or whatever tenure has been mentioned in the license. The Community version is the playground for UiPath. They upgrade it, and all the beta version updates are there. They come to know how things are going and what are the responses and challenges.

What do I think about the scalability of the solution?

It is scalable. It is used in multiple departments. The size of the organizations that use UiPath varies. They could be MNCs or startups.

How are customer service and support?

Their support is good. After procuring the licenses, when there is an issue, there is a dedicated support team. They respond well.

The UiPath Community is vast. It provides an opportunity to get help from others. They provide good support, and the MVPs are actively engaged in responding to the queries that people are posting when facing any challenge. We can find relevant information by searching with keywords. It is good.

UiPath Academy has been useful in learning about new topics and new versions.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I am quite new to Automation Anywhere, but a better exception-handling mechanism and the ability to interact with various applications make UiPath more unique. The drag-and-drop interface is attractive to people who are not very technical. The user experience is more intuitive.

How was the initial setup?

We have on-premises and cloud deployments. The deployment part takes about a week because we have to prepare the production environment. A week is good enough for the deployment.

The number of people involved in the deployment varies. Support teams are there. Developers are also there. There are also people from the change management team.

Like any other software, it requires maintenance.

What other advice do I have?

I would recommend UiPath to others. Overall, I would rate UiPath a nine out of ten. It is robust and scalable, but there is always scope for improvement.


    Nishant Bhushan Pandey

It is easy to build automation, helps reduce cost, and reduces human errors

  • February 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

I work in the banking industry and have used UiPath to automate end-to-end processes for seven projects. I am also currently using UiPath to help our clients automate their RPA lifecycle end-to-end.

In my role within the banking domain, I am typically responsible for complex bots. I currently have two applications and data messaging tasks requiring the creation of BRM reports and their subsequent email delivery to users.

How has it helped my organization?

With my UiPath experience building automation is easy to do.

UiPath enables end-to-end automation. My preferred development process begins with creating Process Definition Documents and thoroughly gathering requirements. I carefully review this information before commencing development. After that, I conduct User Acceptance Testing. Finally, I place the process in hypercare for one or two weeks, depending on the bot's complexity, before moving it to production.

The UiPath User Community is incredibly helpful, especially when I'm stuck on code during research and development.

UiPath is a leading platform for end-to-end automation, offering advanced capabilities for streamlining workflows.

UiPath Academy offers valuable courses that equip learners with both knowledge and practical experience. I recently completed some advanced coursework in the program.

UiPath speeds up and reduces the cost of digital transformation.

UiPath helps organizations reduce costs through automation by minimizing the staff needed to complete tasks.

UiPath helps reduce human error.

UiPath helps free up significant staff time. It can complete tasks in five minutes that would typically take a human seven hours to accomplish.

What needs improvement?

On-premises deployment of UiPath requires a significant amount of RAM for optimal performance.

For how long have I used the solution?

I have been using UiPath for just over two years.

What do I think about the stability of the solution?

To ensure the stability of our on-premises UiPath solution, a minimum of 1 TB of RAM is required for optimal performance.

Which solution did I use previously and why did I switch?

I also work with Automation Anywhere. While both tools offer valuable functionalities, UiPath provides additional features, such as flow and list views, for managing automation workflows. Additionally, UiPath offers an orchestrator capability for centralizing and managing automation, which is not available in Automation Anywhere.

How was the initial setup?

The initial setup is straightforward. I can do the deployment myself within ten minutes.

What other advice do I have?

I would rate UiPath ten out of ten.

Maintenance is required for updates.

I recommend UiPath for implementing robotic process automation.