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Great Integration
What do you like best about the product?
Easy to setup, and their technical team was very knoweldgeable and eager to help.
What do you dislike about the product?
Nothing, the whole process was smooth and we didnt have an issues
What problems is the product solving and how is that benefiting you?
Our data syncing from Sage to Zoho CRM
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Great Experience!
What do you like best about the product?
It's been a great experience working with Commercient to sync our QB data with Salesforce. They are very helpful when small issues arise and they are extremely proactive with maintaining our sync accurate and error free. We've been working with Commercient for a few years now and we look forward to continue to use their services.
What do you dislike about the product?
The setup was a bit cumbersome and tedious but manageable.
What problems is the product solving and how is that benefiting you?
Commercient syncs all of our customer & vendor data from Quickboks to Salesforce.
Good Sync Service
What do you like best about the product?
Easy to use, not much to do after setup. Customer service is very helpful.
What do you dislike about the product?
Occasionally there are some errors. It doesn't take long to have them resolved.
What problems is the product solving and how is that benefiting you?
We need to transfer data between our ERP and our CRM.
Commercient Integration
What do you like best about the product?
Great customer service. Very knowledgable in syncing Sage 300 to Salesforce.
What do you dislike about the product?
I have not run into any issues yet with commercient.
What problems is the product solving and how is that benefiting you?
This is helping our reps in the field have access to their accounts for better visability of what is going on.
Unique service offering with great customer service.
What do you like best about the product?
Our experience has been very positive. They've done a great job with syncing our ERP data into Zoho CRM, even when Zoho threw them a few curveballs (with changes on Zoho's end). They were able to navigate those changes without causing any issues on our end. Also, they have very efficient customer service - they pretty much held our hand throughout the entire process and always responded to emails promptly.
What do you dislike about the product?
The overall sync process can take a long time and there can be a lot of back and forth. I think this is really dependent on the customer and how much data you are syncing though. They are upfront though and state that it can take 8-10 weeks. As a customer, ensuring you have all your ducks in a row can help you stay within that timeline.
What problems is the product solving and how is that benefiting you?
We were integrating a CRM into our business, but did not want to double up on data. Our ERP has all of our customer info, but is not a properly functioning CRM. So we wanted to integrate the ERP data into a CRM so that the sales team could bette track both existing customers and new customers with the overall goal of increasing sales. Additionally, it gives the marketing team more insight into customer trends and allows for more targeted marketing.
Very helpful team
What do you like best about the product?
The Commercient team was extremely helpful and solved my issues with their dedication and experience.
What do you dislike about the product?
There is nothing that I disliked about my experience.
What problems is the product solving and how is that benefiting you?
Changing the salesperson information
INTEGRATION WITH SAGE 300 ERP
What do you like best about the product?
The customer service and support was exceptional.
What do you dislike about the product?
No dislikes to report on the product at this time.
What problems is the product solving and how is that benefiting you?
Commercient SYNC provides integration for the ERP system and CRM software.
Ease To Order Entry
What do you like best about the product?
Commercient easly transfers data from Salesforce to Syspro. Data is accruate and we were able to ensure all fields are getting populated appropriately.
What do you dislike about the product?
We are not currently finding any issues as we continue the use of Commercient for data transfer.
What problems is the product solving and how is that benefiting you?
We are benefiting by efficient data transfer to eliminate overhead.
Working Perfectly
What do you like best about the product?
We have been working with Commercient for over two years now and whilst initial set up was slow as we have limited resources and IT infrastructure, since implementation, it has been a breeze. Successfully passing information through from our ERP to CRM and back again. For what they do, I don't believe there is a better option on the market. Thanks Cielo and the team, your work is very much appreciated!
What do you dislike about the product?
The set up was a little problematic but we got through it in the end.
What problems is the product solving and how is that benefiting you?
Allows data input on our CRM to directly update records in our ERP
Duplication error Salesforce/Sage 50
What do you like best about the product?
I like the ease of use between Salesforce and Sage. Customer service support was get and helped guide me to correct the issue. Joseph Anthony Menchavez was amazing at helping me.
What do you dislike about the product?
Help documents doesn't always explain in detail how to fix things.
What problems is the product solving and how is that benefiting you?
Syncing data between CRM and ERP with ease.
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