DX Platform
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Actionable insight into the developer experience and how to improve it
What do you like best about the product?
We use DX frequently to gain visibility into the day-to-day experience of engineers. In a single interface we are able to get a full picture on what our engineering throughput is to identify and manage trends. Every manager in the Engineering org is using the platform weekly to stay close to our most important engineering metrics. The implementation is straightforward, and the support documents make it easy to setup integrations (It took us 2 minutes to integrate Cursor usage data via API into DX for example)
One of the standout aspects of working with DX is their customer support. The team is responsive, thoughtful, and proactive. They iterate and build quickly so I frequently see feedback that I have provided (I assume along with other customers) incorporated in new releases. Their support agent even helped get a rare edge case around one of our engineer's account/access to the platform fixed for us within a week. They always provide thoughtful answers to our questions and
One of the standout aspects of working with DX is their customer support. The team is responsive, thoughtful, and proactive. They iterate and build quickly so I frequently see feedback that I have provided (I assume along with other customers) incorporated in new releases. Their support agent even helped get a rare edge case around one of our engineer's account/access to the platform fixed for us within a week. They always provide thoughtful answers to our questions and
What do you dislike about the product?
There are a few report features in DX that we cannot use due to lack of operability with the specific issue tracking platform that we use.
What problems is the product solving and how is that benefiting you?
By giving us a continuous signal into the developer experience, it enables us to take targeted, data-informed action that improves productivity and effectiveness of the Engineering organization.
Helps to drive best practices
What do you like best about the product?
Here are some key aspects that I appreciate about the DX tool:
Learning and Insights: It helps me learn about engineering KPIs such as PR throughput, change failure rate, and others which are crucial for understanding and improving performance.
Accountability: The tool's data insights drive accountability. By providing transparent and actionable data, it ensures that everyone involved has a clear understanding of progress and areas that require attention.
Customization: The ability to create custom dashboards is a significant advantage. It allows for flexibility in how data is presented and analyzed, ensuring that it meets specific requirements.
Favorite Features – Reports and Data Studio: These features help in creating detailed, customized reports which are integral for tracking engineering initiatives and outcomes.
Oh, and the account management team is super helpful. They supported me with Tech Debt dashboard creation and were able to meet all our requirements. Thank you!
Learning and Insights: It helps me learn about engineering KPIs such as PR throughput, change failure rate, and others which are crucial for understanding and improving performance.
Accountability: The tool's data insights drive accountability. By providing transparent and actionable data, it ensures that everyone involved has a clear understanding of progress and areas that require attention.
Customization: The ability to create custom dashboards is a significant advantage. It allows for flexibility in how data is presented and analyzed, ensuring that it meets specific requirements.
Favorite Features – Reports and Data Studio: These features help in creating detailed, customized reports which are integral for tracking engineering initiatives and outcomes.
Oh, and the account management team is super helpful. They supported me with Tech Debt dashboard creation and were able to meet all our requirements. Thank you!
What do you dislike about the product?
DX AI Chat Functionality: While the DX tool’s integration of AI in the Data Studio is a promising feature, I found its performance to be lacking in maintaining the context of my requests. Despite providing clear prompts, the AI chat feature often struggles to understand and deliver helpful suggestions. I’ve had more success with similar prompts using other AI tools, which suggests that the issue is not with the prompts themselves but with the AI functionality of the DX tool.
I am optimistic this feature can evolve.
I am optimistic this feature can evolve.
What problems is the product solving and how is that benefiting you?
The DX tool has proven to be an invaluable asset in my work, particularly with its ability to provide in-depth insights into engineering KPIs and best practices. This tool has not only educated me about the critical metrics that drive engineering performance but also consistently supports accountability through its comprehensive data insights.
Excellent tooling for managers and leaders to understand how their company delivers work
What do you like best about the product?
The survey tooling is powerful and easy to use. Survey Snapshots and Studies have allowed Lattice to gather valuable developer feedback over time, and they have allowed us to use that information to drive and measure changes to our devlepment workflows and tools.
What do you dislike about the product?
Some of the Triage functionality could be improved to better align teams across the org and to better capture the issues that they flag as part of the Triage process.
What problems is the product solving and how is that benefiting you?
DX helps our business in a few ways. The primary way is by gathering data from our developers on a consistent cadence via Snapshots and Studies, which allow our leadership team to analyze and better understand the day-to-day challenges that developers face. We now have over two years of Snapshot data, which has been beneficial in tracking improvements that have been made through tooling changes and process updates, and the reporting features that we now have access to have helped inform our company roadmaps to maximize the benefits that our developers experience and to align our developer platform with the business goals of the company.
Excellent
What do you like best about the product?
We've found DX to be incredibly useful. They take a serious, evidence-backed approach to metrics. Their team is also super responsive to feedback.
One big differentiator is that it's easy to customize things and see where the numbers come from — for any of their built-in metrics, you can click "see SQL" and go to the query they're using to generate it. The competitors we evaluated were opaque and didn't have a way to figure out *exactly* where the numbers were coming from, which for me was a non-starter for such critical metrics.
They also have a lot of built-in dashboards and pre-populated metrics, most or all of which are well-designed.
Incredibly easy to implement: just hook it up to Github, JIRA etc.
One big differentiator is that it's easy to customize things and see where the numbers come from — for any of their built-in metrics, you can click "see SQL" and go to the query they're using to generate it. The competitors we evaluated were opaque and didn't have a way to figure out *exactly* where the numbers were coming from, which for me was a non-starter for such critical metrics.
They also have a lot of built-in dashboards and pre-populated metrics, most or all of which are well-designed.
Incredibly easy to implement: just hook it up to Github, JIRA etc.
What do you dislike about the product?
They did a big UI refactor recently and it's been a little painful to adjust to. My sense is that they're taking our feedback seriously though and making change to bring back some of the key things that we miss from the old UI.
What problems is the product solving and how is that benefiting you?
Out of the box solution for metrics for engineering management: DORA metrics, developer satisfaction surveys, etc
Great tool, great insights, great support!
What do you like best about the product?
DX provides a myriad of metrics to inform how my team is performing, and they provide guided insights that help me learn new ways to consider where I can help my team be their best.
What do you dislike about the product?
With all of the vast information available, it's sometimes hard to fully understand what I have available to me and how to find it.
What problems is the product solving and how is that benefiting you?
Understanding pain points for my engineers and finding operational improvements to better support my team
Increased developer productivity conversations, awareness, and prioritizations
What do you like best about the product?
Since rolling out DX and moving from an internal solution, we have seen a much more active community around the developer productivity conversation, from product engineers sharing insights, platform engineers engaging and learning directly, and management more deeply understanding the pain points and friction.
Their communication techniques have also raised our participation rate significantly.
Their communication techniques have also raised our participation rate significantly.
What do you dislike about the product?
Giving further insights to align and understand our responses against peer companies, by breakdown of size, category, or other vectors would be valuable.
What problems is the product solving and how is that benefiting you?
Performing bi-annual developer feedback surveys, as well as experienced sampling surveys for specific tools or changes.
A solid way to understand how your team is performing
What do you like best about the product?
As an engineering manager, you are busy and it could be hard to stay on top of all of your team's threads. DX allows you to quickly understand what work is going on, including the work that’s progressing well and the work that may be bogged down. With these insights, you can have useful conversations with your team to help get work that’s off track back on track and also seek ways to replicate what’s going well across the entire team.
What do you dislike about the product?
On one hand, the DX team is super receptive to feedback – this is awesome as the product is evolving quite rapidly. On the other hand, while many of the enhancements they make are positive, there have been so many things added and sometimes it could be hard to tell what new tools they bring are worth exploring or not.
What problems is the product solving and how is that benefiting you?
DX allows you to see how work is progressing, where your team is excelling and where it needs support. It allows you to ask questions around ways to improve velocity and develop more iteratively. The developer surveys we run using DX have been invaluable, allowing us to make process changes that have not only improved our product, but also our team health.
DX provides DX productivity data, insights and team tooling that is incomparably valuable
What do you like best about the product?
The premise that you can periodically ask your developers: "Do you feel productive?" and from there get all the info you need to make your team happier and more productive is profound. DX's surveys follow industry best practices for survey methodologies and analytics. DX has been an invaluable partner as we've grown our Eng org.
What do you dislike about the product?
Make more insights from connected services - aka more capabilities for insights around other work that Engineers engage in as part of their jobs (Slack, collab, incidents, etc.)
What problems is the product solving and how is that benefiting you?
How can I make my developers happier and more productive
A valuable tool for tracking team health and driving continuous improvement
What do you like best about the product?
DX gives you visibility into engineering team dynamics that traditional retrospectives often miss. It helps you understand not just what happened, but why things are trending a certain way. This early signal is especially useful in spotting misalignments or emerging friction before they turn into real problems. The survey insights are actionable, and because they’re collected regularly, you can measure whether changes are actually working. DX Frontline is another strong asset as it nudges around stale, oversized, or unusual PRs, keeps the team focused, and ensures issues don’t fall through the cracks. It’s not just a dashboard, but a cultural nudge towards healthier engineering practices. Once the engineers understood it’s not a performance tracker but a team-enabler, adoption was smooth and organic.
The customer support has also been outstanding, consistently responsive, approachable, and genuinely keen to help. They’ve been happy to join calls with both management and engineers, answering questions, guiding usage, and even joining one of our sessions at 4 am their local time. It really feels like they’re invested in our success.
The customer support has also been outstanding, consistently responsive, approachable, and genuinely keen to help. They’ve been happy to join calls with both management and engineers, answering questions, guiding usage, and even joining one of our sessions at 4 am their local time. It really feels like they’re invested in our success.
What do you dislike about the product?
The initial onboarding experience could be a bit more guided, it takes some effort to set up the integrations and fine-tune the surveys to suit your team. There’s also a learning curve for engineers unfamiliar with the tool, and a bit of initial scepticism to overcome. Some of the metrics can feel abstract at first, so it’s worth taking the time to explain what they mean and how they’re useful. That said, once everything is in place and the team starts seeing progress over time, the value becomes clear and it fits naturally into regular team rhythms.
What problems is the product solving and how is that benefiting you?
DX helps us solve two key problems: a lack of visibility into how teams are really doing over time, and the difficulty of addressing small issues before they grow. By tracking metrics and survey data regularly, we can proactively spot misalignments, friction points, or dips in motivation. This gives us the chance to act early, with clear data to support conversations and decisions. On the engineering side, DX Frontline helps with pull request hygiene by flagging anomalies and encouraging more consistent workflows. Overall, it’s improved our ability to steer team culture, maintain momentum, and make better management decisions based on actual signals rather than assumptions.
Takes on the heavy lifting for smaller developer experience teams
What do you like best about the product?
Their core product, which is the survey, is well thought out. We rolled this out to our 100+ engineers with minimal friction and, more than a year on, consistently float above 95% participation rates. They provide great post-snapshot support, helping draft out comms and slide decks for stakeholders.
What do you dislike about the product?
They churn out features rapidly, but it's sometimes difficult to catch up without a public roadmap. Some features, such as Frontline alerts, are available in Slack, but not Teams.
What problems is the product solving and how is that benefiting you?
We needed a way to centralise technical retrospectives across teams and make it easily visible to everyone. DX has helped with out developer engagement scores, plus their Data Cloud visuals are comprehensive enough to dive deeper into the metrics.
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