DX Platform
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Exceptional product backed by outstanding support, delivering real insights
What do you like best about the product?
What I like best about DX is the combination of actionable insights and an incredibly supportive team that genuinely focuses on helping us create value — not just generating reports, but driving meaningful improvements in how we work.
What do you dislike about the product?
The main limitation we’ve experienced is within Data Studio, where flexibility and customization could be improved — but the DX team has been highly responsive to our feedback and is actively working on enhancements in this area.
What problems is the product solving and how is that benefiting you?
DX is helping us uncover bottlenecks, inefficiencies, and improvement opportunities in our software development process by providing clear, data-driven insights. This has enabled us to have more informed conversations across teams, track progress over time, and make targeted improvements that enhance both developer experience and delivery performance.
Powerful platform for driving change
What do you like best about the product?
This platform provides actionable insights into team health and trends, transforming anecdotal observations into data-driven decisions. It empowers us to identify bottlenecks, validate concerns, and pinpoint areas for improvement.
We've already leveraged its insights to:
Reduce engineering load: By increasing technical support.
Simplify core architecture: Through major refactoring projects.
Streamline workflows: By implementing process improvements in design and planning.
The DX platform fosters a culture of transparency and empowers our engineers and QA to voice their concerns. The robust querying tools enable teams and individuals to set data-driven goals and track progress. Additionally, frontline tools help tech leads efficiently manage pull requests, preventing stagnation.
I also love all of the recommendations to improve each driver, this makes it easy to action on the items in the snapshot.
It integrates with all of our code, CI tools and JIRA. It is very intuitive to navigate and use. I use certain features like frontline daily, and other features like team reports weekly to see if we are bottlenecking anywhere.
Whenever we have questions or concerns the DX team has been very responsive and helpful in resolving issues or providing alternatives.
We've already leveraged its insights to:
Reduce engineering load: By increasing technical support.
Simplify core architecture: Through major refactoring projects.
Streamline workflows: By implementing process improvements in design and planning.
The DX platform fosters a culture of transparency and empowers our engineers and QA to voice their concerns. The robust querying tools enable teams and individuals to set data-driven goals and track progress. Additionally, frontline tools help tech leads efficiently manage pull requests, preventing stagnation.
I also love all of the recommendations to improve each driver, this makes it easy to action on the items in the snapshot.
It integrates with all of our code, CI tools and JIRA. It is very intuitive to navigate and use. I use certain features like frontline daily, and other features like team reports weekly to see if we are bottlenecking anywhere.
Whenever we have questions or concerns the DX team has been very responsive and helpful in resolving issues or providing alternatives.
What do you dislike about the product?
The overall Engineering Developer Experience Index (DXI) exhibits significant quarter-to-quarter fluctuation, potentially influenced by recent events, both positive and negative. This is particularly true for events happening right before the survey goes out.
To gain a more stable and accurate understanding of our progress, it would be beneficial to visualize long-term trends in workflows and key drivers in one place somehow. I can see these trends for individual items, but it is sometimes much more helpful to look at several of these at a time, for the whole engineering org overall.
This would help us discern genuine directional shifts from temporary fluctuations, providing a clearer picture of sustained improvement.
To gain a more stable and accurate understanding of our progress, it would be beneficial to visualize long-term trends in workflows and key drivers in one place somehow. I can see these trends for individual items, but it is sometimes much more helpful to look at several of these at a time, for the whole engineering org overall.
This would help us discern genuine directional shifts from temporary fluctuations, providing a clearer picture of sustained improvement.
What problems is the product solving and how is that benefiting you?
DX is helping us prioritize our efforts organization wide on the most impactful engineering problems. It helps inform our developer experience improvement roadmap, and allows each eng leader to have a pulse check on where each team is doing well vs where we are having issues. It allows us to make actionable changes based on data and feedback.
DX: A great tool, a great partnership
What do you like best about the product?
DX got us up and running with quarterly snapshots with minimal setup and long term maintenance. We have ran over a year of snapshots (surveys) to our developer base with consistent > 97% response rates. The insights we receive post survey are insightful and their slack bot (or teams) automates the feedback/continuous improvement cycle for individual teams.
DX has been a great partner on top of the tool they provide. We lean on them for generic industry questions, DevX content and deeper technical discussions. DX is happy to lend their help and expertise and actively make sure you are getting value out of their tool and partnership.
DX has been a great partner on top of the tool they provide. We lean on them for generic industry questions, DevX content and deeper technical discussions. DX is happy to lend their help and expertise and actively make sure you are getting value out of their tool and partnership.
What do you dislike about the product?
DX is rapidly building new features, sometimes this can cause some turbulence with established features or where something is in the UI. For the most part their support team is amazing, but for some specific requests we have had to follow up continuously.
What problems is the product solving and how is that benefiting you?
Staying informed about sentiment of internal software development teams to drive process or technology change to improve developer's experience at the company. Viewing quantitative metrics (like DORA) to quickly analyze specific questions about our processes and development tooling.
A Great Foundation For Adopting a Continuous Improvement Culture
What do you like best about the product?
The focus on the customer: Engineers.The ability to turn what would have previously been considered qualitative metrics into quantitative, means that continuous improvement can be measured from leading to lagging.
I also like that DX has identified a second customer base, the owners of internal tools, which have a direct impact on the primary customer. Technical PMs often find themselves behind the curve on customer engagement, and this platform gives them the means and the data to achieve this.
I also like that DX has identified a second customer base, the owners of internal tools, which have a direct impact on the primary customer. Technical PMs often find themselves behind the curve on customer engagement, and this platform gives them the means and the data to achieve this.
What do you dislike about the product?
Teaching people an effective process of using DX to set effective engineering targets and prioritise work takes a bunch of work, where we need to provide use case specific documentation to identify problems, set targets and explain which leading indicators would have an effect on which lagging indicators.
The use cases surrounding the secondary customer base are still quite immature. If internal tooling owners could achieve an easy way to set goals, measure improvements etc. as well as the primary use case, the knock-on effect would be great, especially in larger scale organisation.
The use cases surrounding the secondary customer base are still quite immature. If internal tooling owners could achieve an easy way to set goals, measure improvements etc. as well as the primary use case, the knock-on effect would be great, especially in larger scale organisation.
What problems is the product solving and how is that benefiting you?
DX helps us adopt a culture of Continuous Improvement, and helps us identify problems our engineers are facing quantitatively - even if the problems are qualitative in nature. The supporting ecosystem of people, documentation and other consumable learning material helps us learn methodologies to set more effective targets, measure the impact our solutions bring to the problems.
Opinionated feedback collection for improving engineering teams
What do you like best about the product?
I like that DX is very opinionated about what information is worth tracking. These opinions are based on solid research and allow me to get valuable feedback without having to write my own survey. There's is also better than any I would write myself and is comparable to industry benchmarks.
What do you dislike about the product?
Occasionally I want to ask a question that is not in their defaults, and there isn't an easy way to do it.
What problems is the product solving and how is that benefiting you?
Quantitative measurement of engineering productivity is a really hard problem. DX creates a really powerful feedback loop for using feedback from engineers to build that dataset.
Researched back developer sentiment and intelligence in one product engineers want to interact with!
What do you like best about the product?
A research-backed platform that collects sentiment and engineering intelligence for engineering teams, enabling leaders to understand and enhance team effectiveness. The platform transforms data into actionable intelligence, helping you prioritize investments and measure improvements in developer productivity, retention, and effectiveness.
Working with DX has been transformative. Their deep expertise in developer experience and sentiment analysis, powered by sophisticated tooling, has delivered measurable improvements to our engineering operations.
Working with DX has been transformative. Their deep expertise in developer experience and sentiment analysis, powered by sophisticated tooling, has delivered measurable improvements to our engineering operations.
What do you dislike about the product?
Some of the data integrations are still very new and need additional engineering to automate, so they are not truly out of the box at this time, but the DX are on hand to help.
What problems is the product solving and how is that benefiting you?
Surveys for devloper sentiment. Actionable intelligence. Data collection. Additonal insights.
Best tool to capture metrics and sentiment from your engineering team
What do you like best about the product?
Where to even start? Take the best in developer experience tooling and surveys from research and other tech companies, and you will get DX.
- Surveys and the way you can slice and dice the data. Whether it's comments, trends, or heatmaps. The data will help your teams make targeted improvements. This will show up in your next survey. Ask me how I know!
- They have different features to get feedback such as Snapshots (quarterly, but can be changed up to you), Studies (sent manually), or PlatformX (real-time). This will help your teams know if the work they're doing is driving improvements.
- Atlas is a bunch of guides on signals and processes you're team should look for and try out if they want to improve certain parts of the development experience.
- Many more tools that are great!
DX is also fantastic with feedback. If there are small UX issues, they will often improve them within a week or two.
- Surveys and the way you can slice and dice the data. Whether it's comments, trends, or heatmaps. The data will help your teams make targeted improvements. This will show up in your next survey. Ask me how I know!
- They have different features to get feedback such as Snapshots (quarterly, but can be changed up to you), Studies (sent manually), or PlatformX (real-time). This will help your teams know if the work they're doing is driving improvements.
- Atlas is a bunch of guides on signals and processes you're team should look for and try out if they want to improve certain parts of the development experience.
- Many more tools that are great!
DX is also fantastic with feedback. If there are small UX issues, they will often improve them within a week or two.
What do you dislike about the product?
It is difficult to get your organization to use DX without fully buying into it. Having a grass-roots movement is good, but to really get everything out of this tool, you'll need leadership buy-in.
What problems is the product solving and how is that benefiting you?
Helping us solve friction that developers face on a daily basis
Feedback from customers is very valuable
What do you like best about the product?
We primarily use DX Snapshots, where they've been really valuable for understanding the friction our engineers are experiencing. The fact you can use custom and self-reported attributes to segment your users is super great. We also have used Studies to dive deeper to understand more around how to improve our products for our customers, which we've then used to validate and reassess our roadmaps and priorities. DX primarily integrates with Slack and is very configurable, which makes it really easy to adopt and use.
What do you dislike about the product?
There are some great product features that have been added that I don't dislike but we're just yet to explore like PlatformX + Snapshot branching, but Studies is still being improved which is exciting, since it's a small agile company that's constantly evolving.
What problems is the product solving and how is that benefiting you?
DX helps our product owners gather feedback from my customers in a structured way that helps understand their friction points and drive priorities and improvements.
DX's ability to be a thought leader and tactical influencer in the DevEx space is great
What do you like best about the product?
DX is an opinionated thought leader in the DevEx space. I love how there are multiple channels (podcasts, webinars, social posts, public DX website docs, whitepapers, ELC annual presence, Lenny's podcast) to consume DevEx learnings without focusing too much on the actual product. Core 4 and DXI are also a nice way to tie together messages from Abi and Laura - their ability to evolve messaging and the product with a growth mindset is helpful. The Trumpet site and help from the sales team to provide talking points was far above the competition and helped ease a lot of the internal sales pitch I was making with respect to the advantages of DevEx and DX. I experienced low egos, high empathy and the willingness to continue a high-level of support after the contract was signed.
What do you dislike about the product?
Lack of MS/AzureDevOps support. For full disclosure, I've spent 99% of my career working with Java and AWS, but now that I'm working in an all MS/ADO ecosystem, it would be nice to see closer feature parity.
I'd also suggest that DX invest more into ROI executive views, similar to the one provided for the AI/CoPilot dollars saved feature. This would help internal selling to execs even more than what's already available.
I'd also suggest that DX invest more into ROI executive views, similar to the one provided for the AI/CoPilot dollars saved feature. This would help internal selling to execs even more than what's already available.
What problems is the product solving and how is that benefiting you?
Improve Developer Experience and Productivity. Increase transparency into the health of the Eng org.
Solid developer experience insights
What do you like best about the product?
- The snapshot surveys are quick to complete and insightful. Before adopting DX, at best our developer survey engagement was at around 65% completion. After adopting DX, we had a 100% completion rate for the first time.
- The automated Slack DMs sent from our Director of Engineering to nudge developers to respond to the survey helped drive significant engagement.
- The snapshot survey results have been a great way to identify and quantify problem areas in our engineering organization. This gives us a tangible number to work with in order to measure improvements we're making, while also giving each team the capacity to start addressing issues within their own team (like "Deep Work").
- The DX Frontline integration with Slack is a handy way to see at a glance which of our PRs have gone stale or need review. It also gives me, as an Engineering Manager, a quick view of what my team has been working on for the past week.
- Our customer success partners on the DX team were extremely easy to work with, and getting the everything set up seemed to be a painless process for our IT department.
- As the manager for the Developer Experience team at my company, I make use of the DX platform multiple times a week to identify new initiatives for my team to focus on, along with long term goals to work towards.
- The automated Slack DMs sent from our Director of Engineering to nudge developers to respond to the survey helped drive significant engagement.
- The snapshot survey results have been a great way to identify and quantify problem areas in our engineering organization. This gives us a tangible number to work with in order to measure improvements we're making, while also giving each team the capacity to start addressing issues within their own team (like "Deep Work").
- The DX Frontline integration with Slack is a handy way to see at a glance which of our PRs have gone stale or need review. It also gives me, as an Engineering Manager, a quick view of what my team has been working on for the past week.
- Our customer success partners on the DX team were extremely easy to work with, and getting the everything set up seemed to be a painless process for our IT department.
- As the manager for the Developer Experience team at my company, I make use of the DX platform multiple times a week to identify new initiatives for my team to focus on, along with long term goals to work towards.
What do you dislike about the product?
I don't have much to complain about with the tool, but there are a couple of things that could be better.
- When triaging our team snapshot results, it would be helpful to have a notes field to provide context for our action items.
-The data studio is a very cool feature, but it doesn't always quite work the way we'd expect (given that it uses AI to generate queries based on plain English input) and the associated graphs don't always look the way we want them to. Understanding SQL is still beneficial when working with custom queries.
- When triaging our team snapshot results, it would be helpful to have a notes field to provide context for our action items.
-The data studio is a very cool feature, but it doesn't always quite work the way we'd expect (given that it uses AI to generate queries based on plain English input) and the associated graphs don't always look the way we want them to. Understanding SQL is still beneficial when working with custom queries.
What problems is the product solving and how is that benefiting you?
DX has helped solve two main problems for us:
- We used to use Code Climate's "Velocity" tools, but the way they calculated their metrics always left information out which didn't give us an accurate picture.
- The other problem was the lack of engagement in our developer surveys. We used to use Google Forms to run a survey, but they took too much time for the developers to fill out and required a lot of time to triage the results and extract meaningful information. DX helped address both of these issues for us.
- We used to use Code Climate's "Velocity" tools, but the way they calculated their metrics always left information out which didn't give us an accurate picture.
- The other problem was the lack of engagement in our developer surveys. We used to use Google Forms to run a survey, but they took too much time for the developers to fill out and required a lot of time to triage the results and extract meaningful information. DX helped address both of these issues for us.
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