IBM watsonx Orchestrate as a Service
IBM SoftwareReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
378 reviews
from
External reviews are not included in the AWS star rating for the product.
Watson Assistant
What do you like best about the product?
Watson provide intuitive interface and platform to build Chatbot quickly
What do you dislike about the product?
It should have exhaustive list of utterances for each intent
What problems is the product solving and how is that benefiting you?
We are deflecting good chunck of exiting IVR calls to Watson Assistant for our clients. It helped in better customer satisfaction, quicker resolution
Positive experience with Watson Assistant
What do you like best about the product?
Intituitive screen for Dialog Flow that helps developer to code and develop chatbot faster.
What do you dislike about the product?
Automated utterances for domains should be enhanced to have more variations.
What problems is the product solving and how is that benefiting you?
Creating Chatbot for client
It has been a journey
What do you like best about the product?
Waston Assistant has come a long way since the days of Dialog and conversation and is finally at a stage where a fully functional virtual agent experience can be implemented in a short amout of time.
What do you dislike about the product?
The interface (expecially) working with the dialog nodes can improve although it has been constantly improving.
What problems is the product solving and how is that benefiting you?
providing cognitive applications for our clients
Review Watson Assistant
What do you like best about the product?
The user interface is very logical and simple to use, even for a non-programmer. There is a strong watson community where it is easy to ask questions and get help with i.e. dialog developement.
What do you dislike about the product?
That swedish not is a supported.
I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.
I don't like that there can only be maximum 5 responses with the rich text options. Like I would like to be able to ansver with more than 5 images.
What problems is the product solving and how is that benefiting you?
Creating chatbots that can enhance our customers' support and can unlock accounts and automate services.
IBM Watson review
What do you like best about the product?
I like that the user interface is simple yet powerfull.
What do you dislike about the product?
I dont like that the interface is so slow.
What problems is the product solving and how is that benefiting you?
Helping customer to optimize the comunication in ther organisation and remove boring tasks.
Useful product with some minor issues
What do you like best about the product?
I like the simplicity of setting up a dialog - my background isn't in development or coding and I'm (with some practice) very comfortable with using it.
What do you dislike about the product?
Minor issues that seem simple to fix - e.g. you can move training questions to different intents but can't move entity values into different entities.
What problems is the product solving and how is that benefiting you?
Getting information at scale to people who need it when they need it. Our call centre is only open until 8pm, but using our virtual assistant means we can support people through the night too.
Recommendations to others considering the product:
Get real user data, deploy quickly and often and make constant improvements. Plan for users asking questions that your assistant can't answer/isn't within its remit and make sure you have a fallback answer or signpost to somewhere useful.
Ease of use of the platform
What do you like best about the product?
We formed strategic partnership with IBM to expedite our roadmaps to introduce analytics and automation in customer service space. Watson enable us introduce chatbot capability within 6 weeks. IBM team supporting PayPal is superb. They come across more as trusted partners rather than vendor/client relationship.
What do you dislike about the product?
Ability to move rich data to cloud is big challenge for Fintech companies. This inflexibility hinders the potential that can be tapped from the rich feature sets of Watson. IBM needs to solve data privacy issues working with regulators.
What problems is the product solving and how is that benefiting you?
Providing effortless customer service experience to enable our customer service agents to focus on value add interactions with customers.
Could be more Myca
What do you like best about the product?
The natural language conversation, the way that the application fills the CV for the position.
What do you dislike about the product?
I would like to see some of Myca's features in this API. It's because the candidate is the same one that will become an employee.
What problems is the product solving and how is that benefiting you?
The EVP, and the pain of the candidate who always has to fill out a lot of information to apply for an open position.
Chatbot using IBM Watson
What do you like best about the product?
I loved finally getting my hands on Watson and buiding something real. I had never built something with an Assistant but it was incredibly intuitive. I'm excited to work with it more in the future.
What do you dislike about the product?
I can't think of anything I dislike right now!
What problems is the product solving and how is that benefiting you?
I'm trying to figure out new ways for us to better communicate with new customers and clients who use our platform.
Great results!
What do you like best about the product?
Once one was conversant with the tool, it was easy to update our model and retrain. We obtain around a 75% success rate. We have moved our POC to production.
What do you dislike about the product?
It takes some training to navigate around the Watson Cloud, probably because it offers so much.
What problems is the product solving and how is that benefiting you?
We have off-loaded rote work from employees, allowing them to focus on more important issues.
showing 311 - 320