We have deployed the Trend Micro product suite across all our servers and workstations, including their XDR component, Vision One.

Our decision to switch from Kaspersky to Trend Micro stemmed from the concerns surrounding Kaspersky and the Russian government. Following those developments, we were advised to discontinue using Kaspersky and began the process of evaluating alternative security solutions. Trend Micro ultimately emerged as our preferred choice due to their exceptional support during the proof-of-concept stage. Unlike other vendors, Trend Micro proactively dispatched an engineer to our corporate headquarters at their own expense to assist with setting up and running the POC, demonstrating their commitment to our success. Vision One was released a year into our contract and we were able to work with the Trend Micro account team to deploy it in our organization.

Previously, our security setup with Trend Micro was entirely on-premises. This meant we were managing our backend servers and manually reviewing security updates. It was a time-consuming process, especially when vulnerabilities arose in their on-prem products. Reviewing briefing files and ensuring everything was patched was a constant burden. Moving to the cloud was a game-changer. The maintenance of backend servers is now handled by Trend Micro, freeing up our resources. We receive monthly emails notifying us of upcoming maintenance, and they take care of everything behind the scenes. It's a breeze. Vision One has always been cloud-based, but our previous on-premises solutions included their endpoint product Apex One, server product Deep Security, and exchange product. When we transitioned to the cloud, Apex One remained our endpoint protection, while Deep Security evolved into Cloud One. Additionally, Cloud App Security was introduced, providing security features for SharePoint and Teams alongside Exchange Cloud.

Trend Vision One streamlines our security by centralizing data collection and threat management. It pulls data from Exchange, SharePoint, endpoints, and servers to the cloud, providing a unified view of our IT environment. This centralized data feeds into advanced playbooks that automatically block URLs and files based on predefined conditions, reducing our reliance on manual intervention. For potential threats requiring further analysis, Vision One flags them for human review, allowing security personnel to quickly approve or deny access to specific URLs or files. These decisions then inform the suspicious object lists used across all deployed Trend Micro products, maximizing our overall security posture. In short, Vision One effectively automates routine tasks while empowering security teams to focus on critical decisions, making it a valuable asset for our organization.

Vision One grants us centralized visibility and management across our protection layers. With its ongoing development, Trend Micro has steadily consolidated this visibility into a single pane of glass.

Centralized visibility significantly improves our efficiency. Instead of scouring endpoints or hopping between the mail server and data lake, we can consolidate our search for malicious activity into one central location. Vision One empowers us to leverage comprehensive search parameters and scan all data within the data lake, not just data limited to specific products.

For me, the executive dashboard is always the first one I check. Then, I turn to the operations dashboard for a more detailed look. These two dashboards provide a comprehensive overview of our security posture, drawing data from internal and external assets, application agents without vulnerability assessments, and detected account compromises. Vision One also excels at alerting us to potential risks, including accounts exposed to data breaches. I've personally experienced this when the executive dashboard's risk score suddenly spiked due to flagged accounts. After investigating and confirming the risk, we dismiss the alert and the score adjusts accordingly.

The attack surface risk management capability has identified several vulnerability issues in external assets, necessitating immediate action. It has also shed light on blind spots within our environment.

When we identify blind spots, we need to implement measures to address them and mitigate, reduce, or even eliminate the associated risk from our environment. Our team is relatively small, so dedicating someone to focus intensively on a single issue can be challenging. Vision One has alleviated this burden. Vision One's playbook and built-in automation features help us by proactively alerting us to issues requiring immediate attention, enhancing our overall security posture.

Vision One offers a feature where, if it detects a phishing email with high confidence, it automatically locks the email, removes it from the Exchange database, quarantines it, and disables any links within the email or similar emails. For emails requiring human intervention or immediate action, Vision One flags them for review. We can then approve or deny the actions on the URLs and emails within the system. We use Vision One as a secondary measure if something slips through our other security layers. It allows us to see exactly what happens when users click on a malicious link, even if it wasn't flagged beforehand.

To some extent, Vision One helps us reduce the time we spend investigating false positive alerts generated by our firewalls. While firewalls throw out many alerts, I often turn to Vision One for clients flagged as compromised. Jumping over the firewall report, I check Vision One's insights on those specific endpoints and the sites flagged by the firewall. Previously, I'd spend time on the machine itself, sifting through cookies and deleting temporary files to track the source of the suspicious traffic. But with Vision One, I can quickly see if the endpoint is trying to reach those flagged endpoints. In most cases, it turns out to be just Google searches – images or other elements loading as part of a search.

Vision One has become my go-to spot every morning because of the dashboards. They put everything I needed in one place, saving me the hassle of jumping between multiple platforms. It's a half-hour ritual that sets me up for success, allowing me to review everything efficiently and tackle the rest of my day with confidence. Vision One has probably saved me several hours of valuable time per day.

We currently have some playbooks in place, and we're exploring the option of adding more automation features to them. Our limited IT support staff is one factor that makes a managed XDR solution particularly appealing. However, we recognize the need to invest time in learning and understanding the available automation features, of which there are many.

I could visit VisionOne daily and check the operations dashboard. It provides a good high-level overview of our risk posture, and I can drill down to see the specific registrations from the endpoint network that VisionOne is highlighting. This helped us understand that our risk index recently increased due to users requiring patches for the latest Google Chrome bug. Beyond that, VisionOne offers a clear window into the security posture of our endpoints. It shows any existing vulnerabilities and, if applicable, highlights any available tools from Trend Micro that can help us reduce the risk and mitigate the issues.

The support documentation could be more comprehensive. The last time I needed to find information, it was scattered, and took me a long time to locate what I needed.

I have been using Trend Vision One for almost six years.

While all products can encounter occasional stability issues, we've had specific instances where Trend Micro caused problems. We were unable to pinpoint the exact cause ourselves. Therefore, we contacted Trend Micro's technical support and collaborated with them to resolve the issue. In one case, it was a bug or previously unknown problem that was fixed in the next release.

Vision One is fairly scalable, especially the cloud model. Because as long as we have the licenses installed. They can create folders and groups to help keep things organized for us.

The technical support team is always incredibly helpful. Whenever we call them, they typically recommend using their data collection tool to gather some information. However, they're quick to respond, easy to work with, and knowledgeable, making for great customer service.

Previously, we used Kaspersky for several years after Symantec's exorbitant pricing led us to switch. We hadn't considered Trend Micro at the time. When concerns about Kaspersky arose due to the geopolitical situation, our director decided to move away from it. Seeking an alternative that was lightweight and met our needs, we explored various vendors and ultimately settled on Trend Micro.

The initial deployment was straightforward. Trend Micro sent one of their engineers from Toronto to Halifax to help us set up the point-of-sale system for the proof-of-concept trial. The beauty of their approach was that if we decided to move forward with Trend Micro after the POC, we only needed to apply the license to the existing model, and it could be seamlessly transitioned into production. The engineer worked closely with us to develop a script that would uninstall Kaspersky and install the Trend Micro product. They also helped us configure the necessary policies, making the entire process remarkably simple.

Three people were involved in the deployment including the engineer from Trend Micro.

The implementation was completed in-house with the help of a Trend Micro engineer.

Initially, the new pricing structure from Trend Micro seemed reasonable compared to what we'd seen before. They've introduced a credit system, where we purchase credits and then allocate them to the specific services we need active. This concept is intriguing, but it has its pros and cons. In the past, licensing for 700 clients meant purchasing 700 licenses for everything in the package, a straightforward approach. Now, the new system requires a sizing exercise to determine our actual needs. However, the upside is that unused credits don't go to waste. We can divert some to a sandbox environment or other Trend Micro service for a limited time, if needed, to address specific issues.

Each feature costs a certain amount of credits.

I would rate Trend Vision One a nine out of ten.

The on-premises version requires maintenance on the management server and update the software. The cloud model reduces the amount of time spent on maintenance dramatically because the cloud model automatically takes care of the software maintenance side of Trend Micro.

It offers very good ransomware protection. You have more visibility on the network.

It helps with compliance. We are also well-protected from ransomware and network attacks.

It's improved our organization in two ways: we can have more visibility and have more confidence in security. We also have better reporting for regulatory compliance.

The endpoint protection is the most useful. It's powerful. I've faced issues with other products regarding ransomware; however, with Trend Micro, I have no fear of network attacks. I have experience with consistent protection.

Customers have NDR and XDR protection, and it's very good for protection. There are also regulations within our country that require us to use XDR.

The centralized visibility is good. It's great for the IT team as they have to export reports to management for compliance. It helps with reporting. It's essential.

The centralized visibility and management across protection layers helped our efficiency. We have a limited number of security engineers. With Trend Micro and its centralized dashboard, it will show everything we've learned and reflect reporting on the dashboard and this helps when you have a limited amount of users. It simply reduces the number of people that need to be involved in the security effort.

We use the executive dashboards on both sides. We can drill down on them right into XDR detection. It's essential when we have an incident. If we need to know more about the threat, we need to know where and how they are attacking. We can drill down and get forensic data.

The solution's risk index feature is very good. It comes out of the box. Our customers can use it.

The product has helped us decrease our time to detect and respond to threats.

It took some time to realize the benefits, as we had some issues with support. It took us three to four months to realize its benefits.

The support should be improved.

We'd like to see deception features in the next release. It would help us to reduce false positive alerts.

I've been using the solution for seven years now.

The stability is good overall.

The solution is scalable. You simply need the resources on the VM, and you can easily change your license.

We've had issues with support. Their services could be improved.

I have used Fidelis and found you can control the endpoints better. They also have a deception module, which is very powerful. You can manage your endpoints perfectly. It also offers very good network visibility. I use both products. It depends on the customer's needs and approach.

I observed the deployment process.

We had issues. It should be straightforward; however, with a customer, we faced a problem with technical support. It took us almost eight months to deploy. They had issues with the installation on the endpoints and on the network side. We had a problem with a few things, including use cases.

The plan was to deploy in two weeks, and yet it took almost eight months.

From the customer side, there were three engineers, and from Trend Micro, there were one or two engineers working on the solution.

Almost every two weeks, there are maintenance calls. The customer has three people handling maintenance duties.

The solution was deployed by support.

The pricing is average. The costs are acceptable. It's good for small or medium-sized businesses.

I'm a partner.

We're using the latest version of the solution.

I'd rate the solution eight out of ten.

For enterprise customers, I wouldn't recommend the solution. However, it's a good solution for small or medium customers. New users need to ensure they have the correct sizing and licensing.

You need to talk to the right support engineers in order to have a smooth experience.

We use the solution for event correlation.

We are deploying a server inside our network to use it as a data collector.

The solution provides all the information in only one dashboard. We have integrated with Lumen, NETSCOUT, and other MDM products such as Microsoft Intune and ManageEngine MDM. We have also integrated Chrome with VisionOne.

The login system could be improved. We must pass two different dashboards to log in to the solution. We have a second-factor authentication. We need to check the platform, which delays three or four minutes because of logging, checking email, and returning to the platform. If you multiply the entire team, we lose a lot of time daily.

I have been using Trend Vision One for two years.

I rate the solution’s stability an eight out of ten.

I rate the solution’s scalability a nine out of ten.

We have used Symantec before. We switched to Trend Vision because Symantec cut off support for Windows XP. We still have Windows XP in our environment.

The initial setup is easy because our assets are in interactive directory.

We’ve seen ROI because we controlled a malware attack in our network with Trend Micro two weeks ago.

We have tried other malware solutions. We chose Trend Vision because it supports Windows XP.

Overall, I rate the solution a nine out of ten.

I work with it as a third party in other companies. I installed XDR in other companies. And then, I help them understand the tool, help them with developing the necessary use cases, and understand, for example, how to do a threat intel, how to do a threat investigation, and stuff like that. Sometimes, I work with it as well by implementing it and actively using it in the customer's environment.

The workbench feature is excellent. It helps a lot with understanding how the environment is working and how the threats are working in their own environment. It helps a lot to understand where the threat is coming from, where it is going, how is it being dealt with, et cetera.

We do not use XDR to protect a multi-cloud or hybrid cloud environment. I have other solutions on the cloud, like Apex One, the endpoint protection feature in the cloud. I have Cloud One Workload Security, which is protection for workloads and servers where the main console is in the cloud. I'm mainly using this to protect an on-premises environment.

I've been using it for emails, for networks, endpoints, workload servers, et cetera. It has the ability to cover all of those. The coverage is really important. The integration between all those different tools and those different assets makes a big difference in understanding the analytics.

It provides centralized visibility and management across our protection layers. That helps in a lot of ways. For example, the fact that it has some centralized visibility means we can do searches between email addresses and an endpoint. We can take a workspace, for example, and do IPS detection in a workspace and understand from which endpoint something is coming.

We use the executive dashboards that they have almost every day. Once we see an anomaly or something that feels weird in the environment, we can go straight to work, straight to the detections, and we can take a look at it to see what's going on.

We use the Risk Index mainly to help us understand a customer's environment. We use it to get a brief overview of how the environment is, how high their risk is, and then, given the score that we've received, to understand what is causing this risk and then give them suggestions on how to take the score down.

We use the Managed XDR feature. It just basically collects the telemetry and sends it to the console so we can use it in other parts. It has helped a lot with the team's workload. The detection has been really, really useful. It helps a lot to rank where we should put our efforts. Sometimes we'll have to take a deep investigation into some of the stuff we see. Sometimes other issues emerge as we dig. It's helped in detection.

We use the risk management attack surface capability to understand the vulnerabilities and how high a risk something is in the environment. It can help with detection. It's helped us effectively identify blind spots.

The product has helped us decrease time to detect. We've had some issues with a couple of our customers in which the XDR helped us easily detect an issue, and it was fast enough for us to be able to react and respond quickly in order to mitigate damages.

The web viewer could be improved. I've had some issues with it in the past.

The zero trust is a bit complicated compared to other parts of the solution.

Mostly, I don't have any issues with XDR.

I've used the solution for about three years.

I haven't had any issues with stability. There has been no crashing to lagging. We occasionally get informed about maintenance that may cause downtime.

We've had no issues with scalability.

I've contacted support in the past. They are pretty good. They have a high understanding of the platform and the solutions. If they need to escalate, it's easy to do so.

We did not use a different solution previously.

I was involved in the installation. We have an agent installed in the endpoints or a sensor connected to the mail sensors.

The initial setup is straightforward. You just click through with a simple connection.

It doesn't require any maintenance on my end.

We had about four people handling the implementation. We just had to have some credential access, and once the connections were made, we had to distribute the sensors throughout the environment.

You need the whole platform to use XDR. However, there are some activities you don't need XDR to use.

I'm not familiar with their pricing and licensing.

We are an official Trend Micro partner.

We do not yet use the automation capabilities found in XDR.

I'd rate the solution nine out of ten.

After implementing XDR, have a good understanding of how the workbenches work to create a decent playbook. Use the service gateway to your benefit. Connect your active directories, make connections, and use integrations with your firewalls. These third-party integrations are really good, and they help you a lot with your environment.

I did a POC with Trend Micro on our servers. We were testing for detection capabilities. We wanted to use it for security protection.

Once we deployed the solution into our organization, we were able to view logs. From there, we could handle detection.

The detection was very good. It helps with threat hunting.

Its interface is good. We were able to find logs easily.

It's been working well on our organization's network. I'm satisfied with the level of coverage. The policies have been very useful and detailed.

We use the solution's executive dashboard. We actually have two or three dashboards. It helps us spot vulnerabilities.

It's helped us reduce workloads. By getting logs, we could reduce detection time. The threat hunting became easier. We're still working through a POC, so I can't speak to if it will enable us to work on other tasks. We're still testing.

The solution has helped us to decrease our time to detect and respond to threats. We can respond to threats in half an hour to an hour.

When an incident occurs, it will detect the incident within half an hour to an hour. I'd like to see alert time reduction so that they show up on the dashboard faster.

I've been using the solution since 2021.

The solution is stable.

I've never tried to scale the solution. For my purposes, it's fine. I can't speak to how scaling would go. Likely, it can scale.

I've been satisfied with the technical support. They are very good.

To deploy the POC takes less than one week. Implementing the cloud is fast. It's not complex to set up.

The pricing is expensive. Most organizations cannot afford XDR.

I don't deal with the licensing directly.

I've looked into other solutions, like Cortex. Trend Micro offers good visibility. I prefer Trend Micro. It's good. I like the useability.

I'm an end-user.

We have yet to use the attack surface risk management capabilities. I only downloaded the sensors and installed them on the current phones and servers. We've only done this in the last week.

I'd rate the solution nine out of ten.