I work with it as a third party in other companies. I installed XDR in other companies. And then, I help them understand the tool, help them with developing the necessary use cases, and understand, for example, how to do a threat intel, how to do a threat investigation, and stuff like that. Sometimes, I work with it as well by implementing it and actively using it in the customer's environment.

The workbench feature is excellent. It helps a lot with understanding how the environment is working and how the threats are working in their own environment. It helps a lot to understand where the threat is coming from, where it is going, how is it being dealt with, et cetera.

We do not use XDR to protect a multi-cloud or hybrid cloud environment. I have other solutions on the cloud, like Apex One, the endpoint protection feature in the cloud. I have Cloud One Workload Security, which is protection for workloads and servers where the main console is in the cloud. I'm mainly using this to protect an on-premises environment.

I've been using it for emails, for networks, endpoints, workload servers, et cetera. It has the ability to cover all of those. The coverage is really important. The integration between all those different tools and those different assets makes a big difference in understanding the analytics.

It provides centralized visibility and management across our protection layers. That helps in a lot of ways. For example, the fact that it has some centralized visibility means we can do searches between email addresses and an endpoint. We can take a workspace, for example, and do IPS detection in a workspace and understand from which endpoint something is coming.

We use the executive dashboards that they have almost every day. Once we see an anomaly or something that feels weird in the environment, we can go straight to work, straight to the detections, and we can take a look at it to see what's going on.

We use the Risk Index mainly to help us understand a customer's environment. We use it to get a brief overview of how the environment is, how high their risk is, and then, given the score that we've received, to understand what is causing this risk and then give them suggestions on how to take the score down.

We use the Managed XDR feature. It just basically collects the telemetry and sends it to the console so we can use it in other parts. It has helped a lot with the team's workload. The detection has been really, really useful. It helps a lot to rank where we should put our efforts. Sometimes we'll have to take a deep investigation into some of the stuff we see. Sometimes other issues emerge as we dig. It's helped in detection.

We use the risk management attack surface capability to understand the vulnerabilities and how high a risk something is in the environment. It can help with detection. It's helped us effectively identify blind spots.

The product has helped us decrease time to detect. We've had some issues with a couple of our customers in which the XDR helped us easily detect an issue, and it was fast enough for us to be able to react and respond quickly in order to mitigate damages.

The web viewer could be improved. I've had some issues with it in the past.

The zero trust is a bit complicated compared to other parts of the solution.

Mostly, I don't have any issues with XDR.

I've used the solution for about three years.

I haven't had any issues with stability. There has been no crashing to lagging. We occasionally get informed about maintenance that may cause downtime.

We've had no issues with scalability.

I've contacted support in the past. They are pretty good. They have a high understanding of the platform and the solutions. If they need to escalate, it's easy to do so.

We did not use a different solution previously.

I was involved in the installation. We have an agent installed in the endpoints or a sensor connected to the mail sensors.

The initial setup is straightforward. You just click through with a simple connection.

It doesn't require any maintenance on my end.

We had about four people handling the implementation. We just had to have some credential access, and once the connections were made, we had to distribute the sensors throughout the environment.

You need the whole platform to use XDR. However, there are some activities you don't need XDR to use.

I'm not familiar with their pricing and licensing.

We are an official Trend Micro partner.

We do not yet use the automation capabilities found in XDR.

I'd rate the solution nine out of ten.

After implementing XDR, have a good understanding of how the workbenches work to create a decent playbook. Use the service gateway to your benefit. Connect your active directories, make connections, and use integrations with your firewalls. These third-party integrations are really good, and they help you a lot with your environment.

We have deployed Trend Micro XDR on all our endpoints. It is deployed as an agent because we are using Trend Micro Apex, the antivirus agent, and the SaaS agent. This means that we receive notifications from XDR for any suspicious activity related to endpoints. For example, if a user connects to a suspicious website, XDR should alert us based on our rules. It can also generate alerts for malicious Windows activities.

In addition to deploying XDR on our endpoints, we have connected Vision One XDR to our Office 365 email platform. This allows XDR to read incoming emails. We can then configure rules to remove emails from mailboxes if they have certain properties or are particularly suspicious.

We have also connected XDR to our Azure platform, which is our user authentication platform. XDR can monitor for risky user sign-ins, such as sign-ins from unusual locations. If it detects any risk, it will notify us.

Finally, we have integrated XDR with a third-party tool to receive indicators of compromise. When we receive an IOC, Vision One will automatically run a check in our environment to see if any endpoints have been compromised. It will also check to see if any emails have been sent from any of the senders in the IOC listing. If it finds any matches, it will notify us.

We can also configure playbooks to automatically take action when XDR detects a threat. For example, we could configure a playbook to force a user to reset their password or isolate an endpoint from the network.

We are using the Trend Micro Vision One XDR agent. This agent component is installed on all of our endpoints, including servers, workstations, desktops, and any other computer elements. Vision One also has an API-based element, which we have connected to our email system, such as Azure.

Before Vision One, we had limited visibility into our security posture. Things were happening all around us, but we couldn't see them. With Vision One, we have centralized visibility and management across all of our protection layers, so we can see and respond to threats quickly and effectively.

I cannot imagine my day-to-day operations without the visibility that Vision One provides. It makes all the difference. No other platform compares to Vision One in terms of simplicity, ease of use, and importance.

Vision One has improved our efficiency with centralized visibility. Before Vision One, we had to go to different platforms and tools in our environment. Sometimes the information was missing and sometimes we were searching with the wrong terms. But because I can now see everything at once, it has helped. The decision we are making now is simply to go there, and whatever we have been faced with, the console is enough to make a decision.

We just signed a contract for Managed XDR services. We were managing our security before, but we'll start using their managed services next year. We've received a few escalations from them already, but that's because they're proactively searching for threats, which is a good thing. For example, I got an escalation from them last week for something that we wouldn't have discovered on our own. It wasn't something that the tool would have generated an alert for either, because it was very similar to what a user would normally do. But they were able to find it because they're looking into all of the addresses that they have. This led to us being able to control incidents that would have happened otherwise.

The XDR service has saved us time, enabling us to work on other tasks. The environment is quite complex, so before we had XDR, we didn't have any tool that considered all possibilities or provided any visibility into our environment. When we first started using the tool, it was new to us, but after a couple of years of using it, we've found that it is a legitimate tool that provides valuable information. Instead of seeing it as adding more work to our workload, we see it as helping us to be more proactive and prevent future incidents. For me, it has been a great help and has added real value to our work.

XDR helped us reduce our time to detect and respond to threats. With a single click, I can isolate a computer from the rest of the compliant environment. I had to do this last week when I had to support two escalated computers. Without XDR, there would be hundreds of things that we would not have seen or known about. But with XDR, we can see everything. And that even includes coverage of devices or computers that are not owned by us, such as those used by vendors. If a vendor brings a malicious device onto the property and downloads something malicious, we can detect it as early as possible.

Trend Micro XDR has helped us reduce the time we spend investigating false positive alerts. I am 100 percent confident that everything that comes out of the platform is legitimate. We had a few false positives when we first started using the solution, but because Trend Micro allows us to whitelist specific items, we were able to build our policy accordingly. Sometimes, there are malicious items that we need to allow because of our environment, such as certain security tools. Trend Micro allows us to build a policy that excludes these items from alerts, so we no longer receive alerts for them.

We use the XDR automation capabilities extensively, including playbook automation for tasks like isolating computers, and API-based automation for most other tasks. For example, we are a member of the retail ISAC information-sharing platform, and we have automated scripts from that platform that pull in all malicious senders, IPs, and domains, and pool them into XDR. XDR then automatically scans all computers to see if any of these malicious entities exist. If they do, XDR generates an alert and allows us to take action, such as removing the file. We generally set XDR to allow only, so that we have visibility into all malicious activity, even if we don't take action on it.

I would like to have the capability to export the information we receive from the XDR into Microsoft Excel.

I have been using Trend Micro XDR for almost four years.

Trend Micro XDR is stable. We have not experienced any stability issues when using the console.

I do not have access to the backend, so I am not aware of the specific technical details. However, from an end-user perspective, the scalability of the system appears to be excellent.

I reach out to technical support almost every week to address any questions I have. I also have a bi-weekly meeting with their technical team. They guide open tickets and address any concerns we may have. Additionally, we have a monthly meeting with Vision One developers where they discuss upcoming features and seek input. I know exactly who to contact for any assistance I may need. Sometimes, I can simply email them directly instead of opening a ticket. The process is always straightforward and efficient. At times, the prompt responses make me wonder if they are using AI assistance, but I hope that's acceptable. I usually receive a response within a minute or two, which suggests AI involvement. However, the signature at the end of the IT person's email confirms that an actual person is handling my request.

We had Carbon Black, but we're using it only for application control. With Trend Micro XDR we can detect and respond.

The initial deployment was straightforward. I have extensive experience in deployments across various companies and platforms. However, Trend Micro XDR surpassed all my expectations. We had previously deployed on-premises, and all we had to do was access the designated console and click a button to migrate all on-premises agents to cloud agents. It was incredibly easy. My team of two and I handled the entire process without any involvement from the teams and properties. I right-clicked and moved everything over. A few agents remained unmovable due to their outdated versions, but we successfully migrated close to 99 percent of all agents.

The implementation was completed in-house. Trend Micro provided a document link to help with the deployment.

Trend Micro XDR is reasonably priced for its value, comparable to other products like VMware Carbon Black.

We evaluated an additional option with Carbon Black because we already had that agent in our environment. We also considered Cisco, which has its own XDR platform.

I would rate Trend Micro XDR ten out of ten.

We tried to use the risk index feature, but I didn't have the resources to focus on it at the time. I was more focused on the actual findings that were happening. I have since hired someone who will focus on the risk index, as the primary reason I hired them is to focus on the risk element coming from Vision One, as well as from other third-party intelligence platforms that we work with or have contracts with. Now that I have someone here, we will be focusing on the risk index.

No maintenance is required.

It's a perfect tool for monitoring infrastructure, including endpoints, servers, and potential attacks via networks. That's especially true for internet-visible hosts, which we can monitor directly from the tool.

We had problems with users not using legitimate tools, such as pendrives. We needed to protect hosts from external threats and third-party actors. That included monitoring behavior, scanning our infrastructure, and exploitation of vulnerabilities.

The solution has enabled us to completely reorganize our work. I was the first person using this tool in our company, and I completely changed user behavior to become more restricted. In Poland, but also in the United States, we are very strict about abnormal usage of our tools or attempts to download tools that shouldn't be on desktops, laptops, or servers. From my point of view, we are now a completely different organization than when I joined it. Trend Micro is one of the most important security tools we have implemented.

We don't need to use an external vulnerability scanner because Trend Micro XDR has a module for that, and we can save that money.

Trend Micro's Managed XDR is quite nice because I can manage more than 2,000 endpoints. I use the playbooks with particular scenarios for incident management. It's a very nice tool. It competes with anyone on the market. Sometimes, when we detect some kind of threat and we have no idea how we should investigate, troubleshoot, or mitigate the risk, we use the managed service team with Trend Micro engineers. I'm very happy with this team. They are very good professionals.

We respond much faster thanks to the intelligence used by Trend Micro. They have very good knowledge because they have many threat sources. That is why we are reacting much faster than we would if we had to dig deeper without that knowledge and this tool. It would be absolutely impossible to manage this infrastructure by a single admin or even two security admins. We are able to detect and respond about 80 percent faster. It's not only the monitoring and alerting for classic signature threats; there is also a tool for monitoring user behavior. It would be utterly impossible to find abnormal user behavior without this type of tool.

And we have mitigated most of the false positives—more than 90 percent. About one out of 10 alerts may be a false positive. In the beginning, we had to learn about Trend Micro, what was a legitimate action and what was a suspicious or malicious action. We had to learn what the right approach was.

This product is simple to use. Sometimes, especially when new features come out, I need to spend a little bit of time discovering how they work. But overall, it's simple. The interface is quite nice.

The integration is also nice because there are many external tools that we can connect to the platform, such as configuration management tools. Because the platform is integrated, I can manage almost the whole company across our global organization. I can almost manage the infrastructure alone. We have minimized the need to expand our team.

It also handles vulnerability management.

We use Trend Micro to cover endpoint protection and server protection. That's one of the key points for our company. And Trend Micro Vision One absolutely gives us centralized visibility and management. Especially when we integrate it with Active Directory, we get full visibility of our endpoint and server infrastructure. That is very important; a 10 on a scale of one to 10.

We also use the solution's Executive Dashboards. We present the findings in steering committees periodically. Sometimes, there is a repetitive alert or event. Directly from this dashboard, I can see the groups of this type of event. For me, it's quite a nice tool for presenting the results to the C level and the whole company for those who are not technically experienced.

And especially because of the new European regulation called NIST 2, we are using the solution's Risk Index feature. We calculate our risk score and we can see how it is changing in the timeline. Is it growing? Is there a new vulnerability detected? We can also compare our risk score with organizations of the same size or in the same industry and see if we are better or worse.

The area for improvement is mobile security. We have just finished a proof of concept for Zero Trust Secure Access. We withdrew from this PoC because it does not have that many points for proxy across Europe. Our organization is across Europe, and it will be nice when it is possible to have Trend Micro proxies across many more countries. At this time, they are only located in Germany and the UK. For us, it's not enough. We are waiting for them to increase the points of contact, and after that, we will return to this project.

From my experience, it was quite a nice tool, and I could manage almost all of the actions that I could not manage in a traditional way. Traditionally, I could allow or block usage of an application. But using the Zero Trust Secure Access tool, I could manage the schema of the usage. I will wait for this tool to change in the next few months.

I have been using Trend Micro XDR for almost 20 months.

It's a stable product. We haven't detected any issues other than the false positives, but that's normal.

We use it in multiple locations because our company is spread across Europe and Asia, as well as the United States and Canada. We have more than 2,000 users, and the solution covers 400 or 500 assets.

If our company were to increase over two to three months to 10,000 users, it would not be a problem. We have the ability to extend as we scale our users. It's very simple and absolutely flexible.

Their technical support is nice. On a scale of one to 10, it's a 10. They respond fast using email, phone, and the customer service portal.

I used competitors' tools, Secureworks, as well as Carbon Black. These are nice tools, but they are very heavy to implement and heavy on daily operations. Trend Micro is much better, much more flexible, and I have much more visibility. It is a cost- and time-saving tool.

Our deployment is a hybrid. We have advanced our implementation a lot. The first implementation was only one of the features called OfficeScan. That was a few years ago, and the implementation was in the United States. After that, we moved forward with the implementation across servers and endpoints, including Mac and Microsoft endpoints.

The whole project took about three months, with the custom discovery and the fine tuning. We had two people involved, one in Europe and one in the US.

Sometimes, maintenance is required if there is a new feature. It needs to be restarted. But this function is done by Trend Micro engineers because we are using the XDR in the cloud. We don't touch it. There is maintenance on our side for Deep Discovery because that part is an on-prem solution. But it's simple to manage.

They are implementing new tools, like Trend Micro Apex One and DDI. They are ready for implementation on the console, and we are waiting to transition to these tools.

For the new features, I prefer doing a proof of concept, like we did for the Zero Trust Secue Access platform. That was a good move because we saved time when it came to resolving issues on the user side. We had a few users in every department, and we tried to discover what would happen if we implemented this tool. That is my approach to being safe with such products. We can do things without any technical training and can disconnect users around the world using one switch. For new features, I'm a big fan of using a proof of concept.

We had a SIEM in place, but we wanted to do some behavioral analysis of the files that are getting deployed. We wanted to check to ensure that it was nothing with the external registration side. We needed an EDR solution for checking and monitoring everything deployed on this target machine or our host machine site. It will check and detect if any malicious files are there or not. We are getting alerts related to that kind of thing. So we used to check those alerts on the XDR, and we used to, like, do the incident and response to that kind of thing there.

If you have a SIEM in place, you will only get the network logs. XDR gives you more control over what files are getting deployed, how they are being executed, and how they can potentially harm your system. XDR doesn't work like a normal antivirus solution, which uses signatures to detect and block threats. XDR detects based on behavioral analysis and blocks most things.

It reduces the investigation time because it gives you everything, including how the file was executed, which processes it called, the file name, the stemming, and the time. When we have the endpoint name, we can reach out directly to the endpoint owners and communicate with them regarding those alerts.

I like XDR's workbench feature and observed attack technique. It generates an alert once certain conditions are met. For example, let's say there's a threat called malicious.exe being deployed on your system. It will generate an alert with information like the file path, location, hash, etc. You also see a relational matrix showing how that file was executed and which processes were installed.

It's a SaaS solution that covers endpoints, email, and cloud. We have agents installed wherever data is being pushed, so it used to give us a payload. Cloud functionality is one of the most critical things because we don't generally have visibility for cloud applications. Once we install the agents, we gain visibility into all the things integrated on the cloud or any SSH attempts.

XDR offers visibility across layers. This is critical when you want to implement some policies and apply exclusions for particular parts of the system that should not get scanned. It's easy to implement those things. Let's say you want to deploy policies for multiple systems. Using Apex Central, you can directly push the policy to various systems and cover the logs of several systems at a time.

Sometimes, there are some false positives. For example, once a user had a file in their system named recovery.txt. The solution was flagging that as a ransom note, so we were confused. It isn't that serious, but it should be improved.

Also, XDR should improve its coverage of the latest IOCs. Their suspicious object management works, but the coverage should be improved. It will take one or two months to get those things covered. XDR will detect on a behavioral basis, but these databases will not get updated daily like some other solutions. If you're dealing with new ransomware or malware, it may take around a month before it's covered by Trend Micro.

I have used XDR for two years.

Trend Micro XDR is stable. We've never had downtime.

Trend Micro XDR is scalable if you can pay more for licenses.

I rate Trend Micro support seven out of 10. Their technical support is good. They reply regarding your cases. However, if you don't reply to them properly, they may close your case if you are not reviewing that kind of thing.

I previously used Crowdstrike, which is an MDR, so it was totally managed by the Crowdstrike team. They were monitoring every alert that was generated, so it's hard to compare it to Trend Micro XDR. It was somewhat similar, but CrowdStrike is more proactive than Trend Micro, and it has greater coverage of IOCs. I have also used SentinelOne.

It's a SaaS solution deployed across multiple locations covering 20,000 endpoints. It doesn't require any maintenance aside from updates.

I rate Trend Micro XDR seven out of 10. If you plan to implement XDR you should be aware of the IOC coverage and follow up with the Trend Micro team. Most things are covered, but it takes time to add and deploy all that stuff.