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External reviews

405 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Higher Education

Experience administrating, developing and supporting the Appian product.

  • November 01, 2022
  • Review verified by G2

What do you like best about the product?
Appian has a nice UI out of the box and development is faster than traditional languages like C#. This allows you to focus on designing solutions and not trying to make the product look pretty.
What do you dislike about the product?
Appian meets my requirements 90% of the time out of the box but trying to do something Appian was not designed to do can be challenging. Choosing the right projects to leverage the Appian platform is a must to maximum the return on investment.
What problems is the product solving and how is that benefiting you?
Appian is great at digitising paper forms and creating workflows with approvals. Helping staff manage all these forms allows them to spend more time doing the more interesting parts of their jobs.


    Telecommunications

Interactive and informative

  • October 25, 2022
  • Review provided by G2

What do you like best about the product?
Demo of customer usecases and internal Appian application
What do you dislike about the product?
Would like to learn new and recently added features
What problems is the product solving and how is that benefiting you?
Invoice Reconciliation Management


    Miguel G.

Great BPM solution

  • September 12, 2022
  • Review verified by G2

What do you like best about the product?
If you make a good application, it will be very useful and efficient for companies
What do you dislike about the product?
Sometimes there are long response times from the cloud server
What problems is the product solving and how is that benefiting you?
Centralize all business in the Appian application


    Silvia R.

Powerful but expensive

  • September 12, 2022
  • Review provided by G2

What do you like best about the product?
Allows to have different processes under the same platform connecting different systems
What do you dislike about the product?
The price is expensive and recurring every year
What problems is the product solving and how is that benefiting you?
I am an implanter, not an end customer. Appian has been implemented in the company's internal processes to generate security and data protection files.


    Parthiv V.

Platform where everyone can contribute from any industries for developing software

  • September 05, 2022
  • Review provided by G2

What do you like best about the product?
I wouldn't say I enjoyed writing code to create software. Still, when I worked with Appian, I loved that we could develop applications without utilizing Java or Python because it is a low-code language. Anyone can use this software to work.
What do you dislike about the product?
Only a small number of people aware of Appian utilize it, and Appian is a new product on the market. As a result, sometimes, even after finishing my assignment and searching Google, I could not find the answer.
What problems is the product solving and how is that benefiting you?
I was working through issues with Appian RPA when I noticed how much simpler it would be to create a bot in Appian RPA than in other languages. So I liked to work in Appian.


    Marco S.

No code is the future

  • August 29, 2022
  • Review verified by G2

What do you like best about the product?
The idea to simplify the most common needs and the boost that gives to delivery through this approach.
What do you dislike about the product?
Almost nothing. Appian is not perfect but it is very close to our needs. Platform needs to be improved in aspects like DevOps and Source Safing but it's already happening.
What problems is the product solving and how is that benefiting you?
We are using Appian across different business areas. We automatized processes related to Credits, Anti Money Loundering, Compliance and so on. Mainly we are using Appian to automatize the most company processes.


    Abhijit S.

Appian tops the chart when it comes to business outcomes & process orchestration

  • August 23, 2022
  • Review provided by G2

What do you like best about the product?
Being a major financial enterprise,Appian has tremendously helped us to build effective & efficient applications. It has helped us to meet the business demand of digital transformation. Efficient Process Modelling & Designing, ease of deployment and maintenance, rapid application development capabilities, user-friendly UI & seamless integration this list can go on. it's quite a remarkable performance compared to other orchestration platforms.
What do you dislike about the product?
Since all citizen developers may not come from a robust technical background the rule expression language which Appian uses can be struggle at times. Also Appian Academy need to come up with more role-based curriculums & instructor led virtual sessions for the aspiring L1 & L2 candidates.
What problems is the product solving and how is that benefiting you?
We were looking for a low code platform which provided ease of deployment, maintenance & seamless integration also which talks closely to Agile Frameworks. Appian has it all.


    Government Administration

Probably wouldn't recommend for any data heavy applications.

  • August 19, 2022
  • Review verified by G2

What do you like best about the product?
The Design interface makes it easy to create nice looking interfaces. The visualization and ability to test individual components makes debugging easier. I also love the version history feature for comparisions.
What do you dislike about the product?
Where do I begin? First ARRAYS START AT 0 NOT 1. Who thought that was a good idea? You cannot just update a single first within an object you need to copy all the other fields and then reassign the value, which is super annoying. No real breakpoints for debugging loops. Too many levels can make it hard to track down exactly where something is failing because the error reports can be vague. Really really hard to do any sort of computational heavy things because of limitations with how data is passed and reassigning variables. There is just a lot that makes it hard to work with this system. Especially since I'm working with code that Appian designed and it's clear they don't even know how things are supposed to work and can't even use their code cleanup tool.
What problems is the product solving and how is that benefiting you?
It replaced an old outdated management system that did heavy analytics. It looks much much nicer and has fast responsiveness. The clients seem to like the interfaces.


    Government Administration

appian platform is very useful to build an ecosystem of enterprise workflow based applications

  • August 19, 2022
  • Review verified by G2

What do you like best about the product?
(1) the most useful feature of appian is the workflow design feature: try to build the same workflow with appian and with a general purpose language and you'll notice the benefits of using appian.
(2) the UI design feature is very rich, in terms of widgets, behaviors, ....
(3) appian have its own application patterns (sites, record types, ...): they are useful to build omogeneous applications (in terms of UI and implementation structure)
(4) the design tool offer many useful samples/patterns to build different kind of interfaces
(5) the integration features are very powerful
What do you dislike about the product?
(1) even if it's low-code, you need very good developers: they must be experienced developers so they can learn easily new constructs and a new Language, otherwise you will be stick with the tool;
(2) you should not use appian for single isolated applications;
(3) you should be aware of the technical lock-in imposed by this platform and adopt the platform 360° and for long time;
(4) the "source" management is less structured than in general purpose languages (you cannot branch, you cannot set a baseline, all developers must operate on the same environment,...)
(5) sometimes processes must be user in unnatural scenario (when there is not a real workflow)
What problems is the product solving and how is that benefiting you?
workflow scenarios; applications with a short time to market


    Telecommunications

The best enterprise BMP tool with lots of powerful built-in capabilities

  • August 19, 2022
  • Review verified by G2

What do you like best about the product?
Appian is a very powerful and flexible tool to extend its capabilities by creating plugins when needed. Appian has seamless integration with other third-party systems, and we can exchange data in just a matter of a few clicks. It has a very rich UI that provides a great experience to the end user. Appian process models are super brilliant with lots of powerful features, especially monitoring and playing around with an instance to troubleshoot any issues. Overall It's a great enterprise tool that's getting even better as and when they release a new version of Appian.
What do you dislike about the product?
Appian should focus on extending Site capabilities, such as adding multiple out-of-the-box configurations for the site tabs, tab styling, and controlling the icon based on our requirements. Appian should also allow having more than 5 tabs on a Site, we do have a workaround but it would be better if this feature is by default available on the site. Appian should introduce pagination for the editable grid OOTB instead of the way how we handle it using manual code. We also need a feature related to Record sync to sync the dependent record row automatically when there are some changes done on that, just by syncing this record type, instead of syncing two records one after another. It's difficult to open a node property in the process model using double click, instead, we need to right-click and then click on the property. We need a dialog configuration component that can be used without the help of a record type, such as opening a quick dialog box with a form upon clicking a button to capture some comments. The Validation Message function needs some improvements.
What problems is the product solving and how is that benefiting you?
Appian has added plenty of out-of-the-box capabilities in almost all the aspects such as Integrations, Interfaces, User Interactions etc. This helps a developer to build & deliver a solution in a very short period. This way business is also getting benefitted as they are getting the most out of the tools and getting the outcome without waiting for too long. Most of the features that business request are already out-of-the-box in Appian which help a developer to deliver the solution as per the business requirement.