Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
I have used SugarCRM for the past year.
What do you like best about the product?
For it's cost, it does what I need it to do. Salesforce remains the best CRM that I have used, but Sugar would be second.
What do you dislike about the product?
Having to link back and forth between Opportunity and Tasks can sometimes be a pain.
What problems is the product solving and how is that benefiting you?
Like any good CRM, Sugar is easy enough to use to ensure I am organizing my activities and recording the results for ready reference.
Recommendations to others considering the product:
For its price point, Sugar is a solid CRM solution
- Leave a Comment |
- Mark review as helpful
Strong CRM for small business.
What do you like best about the product?
I like the flexibility this offers to a small business, it allows you a powerful tool for a small cost. You can keep track of opportunities, bugs, tasks, current customers, and location quickly and easily.
What do you dislike about the product?
I dislike that once you start to grow you can sometimes lose the ease of access as previously mentioned. My company has gotten a lot larger and it is not quite as easy to use or sort through. So many additional filters had to be added to make it easier to use.
What problems is the product solving and how is that benefiting you?
We are able to manage and maintain all our Customer information in this tool.
Recommendations to others considering the product:
SugarCRM is a great startup CRM system, and allows you to capture necessary information.
SugarCRM
What do you like best about the product?
The user interface is clean, and pleasing to look at.
What do you dislike about the product?
Slow, clunky, difficult to make changes, difficult to delete old information.
What problems is the product solving and how is that benefiting you?
Putting customer information in one place, letting other users see the information as wel.
Recommendations to others considering the product:
It's difficult to program and takes a lot of trial and error.
Great Sales Force Asset
What do you like best about the product?
Ability to house all aspects of my business into one resource
What do you dislike about the product?
It took me a little time getting adjusted to this new platform of CRM.
What problems is the product solving and how is that benefiting you?
I can keep customer commitments and upload, pictures, notes, and contact information all into one call logging program. In the past our data was held on different platforms
Recommendations to others considering the product:
Great asset to unifying your sales force
works basic CRM capabilites -not equiped with easy to use tools
What do you like best about the product?
I like that there is customization capability- this was very appealing when we purchased it.
What do you dislike about the product?
hard to use reporting tools - they are not at all intuitive. fields are very hard to customize which makes it harder to work to set- up for our specific business model.
What problems is the product solving and how is that benefiting you?
Trying to gain statistics on what our client portfolio looks like -why people buy from us.
Trying to track sales pipeline better to know how many prospects are at which stage
Trying to use for collaborative purposes within our organization so that our client service department can easily implement a client after a sale.
Trying to track sales pipeline better to know how many prospects are at which stage
Trying to use for collaborative purposes within our organization so that our client service department can easily implement a client after a sale.
Recommendations to others considering the product:
it does the basics of pipeline and client tracking database.
Good product for M&A Boutique
What do you like best about the product?
I like the fact that SugarCRM is very detailed-oriented in its approach.
What do you dislike about the product?
I dislike the complexity of the software in some way for new users.
What problems is the product solving and how is that benefiting you?
We are using it to keep track of the contact we have made, to create a repertory of the prospects and clients.
SugarCRM - Better than SalesForce
What do you like best about the product?
easy of use. user friendly and robust. Can easily be customized so that it can be used in any organization.
What do you dislike about the product?
Only displays 30 records at a time, need to scroll down and click instead of auto fill. Looking for better integration with our automation.
What problems is the product solving and how is that benefiting you?
Needed a CRM tool that would help our organization track leads, projects, contracts. This is a great tool that has helped our sales, marketing and operations communicate better and remotely.
The "glue" for our information architecture
What do you like best about the product?
Sugar allows us to house all our core data with REST API access and at the same time allowing non-technical staff to interact with that same data. This helps us avoid the overhead of IT having to constantly create access points to that data for staff as well as allowing us to create modular RESTful applications quickly.
What do you dislike about the product?
Reporting is a constant struggle until you step into the enterprise level product.
What problems is the product solving and how is that benefiting you?
Sugar has allowed us to create a "single answer" for our data points. Prior to our integration we have the same data points in multiple systems which would eventually become out of sync. An indirect result being that our reporting got more accurate and a culture shift occurred where now staff are confident about the data they are looking at.
Recommendations to others considering the product:
Be prepared to train your staff to cover two key roles (the number of people in each role will depend on your side). You need someone who can play the role of Sugar Admin, this person will handle the massive amount of options and configuration items in Sugar, the data relationships, reports, automatic rules, etc. The other role is that you need your developers trained in how to interactive with the Sugar API and table structures, while the structures do make sense they are not simple in nature.
Takes work to customize, but you can really make it your own
What do you like best about the product?
I used Sugar as a sales rep in a real estate company, so I didn't have a lot to do with the building-out phase. Still, I think what I liked most was that the directors were able to really customize everything, even down to the actual words used for a "closed" deal or a "warm lead" -- they could use whatever nicknames and lingo they wanted. That made it so much easier to use the software within the context of the company.
What do you dislike about the product?
It seemed that there were times that we really needed to make changes to the way Sugar was being implemented, but the directors weren't able to because they didn't have the necessary tech knowledge. That could be said for other CRM's as well, but I think it was a particularly acute issue with Sugar.
What problems is the product solving and how is that benefiting you?
SugarCRM helped me keep track of a very busy client list during Chicago's high-season for apartment rentals. We had dozens of leads coming in and out on an hourly basis from several different sources, and each one was looking for a different type of apartment in a different neighborhood at a different price point. SugarCRM gave as the tools to keep it all straight.
Recommendations to others considering the product:
The #1 recommendation is to be prepared to spend some time -- and possibly money -- building it out and customizing it to fit your exact needs.
Good system for smaller company
What do you like best about the product?
It's easy to use and self explanatory. It's easier to customize the way you need it to for your business purpose.
What do you dislike about the product?
Can be cumbersome and slow as company increases number of uses
What problems is the product solving and how is that benefiting you?
Leads can be categorized as you wish and can breakdown data to your requirements
Recommendations to others considering the product:
Make sure you take a demo as each company is different.
showing 681 - 684