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Sugar Sell & sugar market users 4 years
What do you like best about the product?
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account .
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
What do you dislike about the product?
Quote module doesn't work successfully for us - reorganises listing of products randomly to quote document.
What problems is the product solving and how is that benefiting you?
Gives external reps view online of account info
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Intuitive Platform
What do you like best about the product?
Sugar Sell is an intuitive platform allowing for in-depth stats on accounts and strategic actions and objectives.
What do you dislike about the product?
Integrations with bespoke ERP solutions.
What problems is the product solving and how is that benefiting you?
Promoting proactively in contacting customers.
Very flexible solution with great insights
What do you like best about the product?
The way each module can be configured and then related to dashboards and reports for better data visibility
What do you dislike about the product?
That sell and service should be in 1 place
What problems is the product solving and how is that benefiting you?
Easy to understand our clients
Sugar Sell Review
What do you like best about the product?
The dashboards, having them be interactive and the focus drawer meaning you never have to leave where you are.
Having different levels of access available using teams and role management.
Having different levels of access available using teams and role management.
What do you dislike about the product?
Logging users out when doing updates in the background.
What problems is the product solving and how is that benefiting you?
Time saving, doc merge saves us around one day a week by doing our welcome letters for us.
Effective, Efficient and Intuitive
What do you like best about the product?
We’re impressed by SugarCRM's powerful automations, which have significantly reduced repetitive tasks for our team and streamlined our workflows, boosting overall efficiency.
The platform’s customizable and flexible design allows us to tailor solutions to our needs without requiring technical expertise.
The SugarCRM support team is responsive and very helpful, making it easy to resolve any issues quickly
It's an essential tool that has made a meaningful impact on our processes.
The platform’s customizable and flexible design allows us to tailor solutions to our needs without requiring technical expertise.
The SugarCRM support team is responsive and very helpful, making it easy to resolve any issues quickly
It's an essential tool that has made a meaningful impact on our processes.
What do you dislike about the product?
I haven't come across any feature that I dislike.
What problems is the product solving and how is that benefiting you?
Sugar Sell has streamlined our sales process by centralizing customer data, automating repetitive tasks, and providing clear pipeline visibility. The platform’s flexibility allows us to tailor it to our specific needs, and the real-time analytics help us make quick, informed decisions. It’s a valuable tool that keeps our team focused on selling and improves our overall efficiency.
Great platform that is easily customized and intuitive
What do you like best about the product?
The ability to navigate to anywhere, from inside any page.
What do you dislike about the product?
Some of the functionality requires a lot of cusotmisation which can be costly and break the system a little.
What problems is the product solving and how is that benefiting you?
It does all our pricing, tracks our projects and clients on there.
Good
What do you like best about the product?
Ability to customise fields and change colours
What do you dislike about the product?
I am not sure if it has marketing capabilities such as HubSpot
What problems is the product solving and how is that benefiting you?
We used SugarCRM to register and analyse our sales related data
A seamless experience so far.
What do you like best about the product?
Sugar Sell has recently become our CRM and what can I say !
The SugarCRM team has been really helpful in making the data migration process smooth and efficient.
The platform itself is very user-friendly, provides a great number of features from automations to integration with other softwares such as financial software or HRIS.
Most of the features are fairly easy to use and understand even for non technical staff which is always enjoyable, I also particularly appreciate how easy it is to create insightful and precise reports and dashboards for the teams.
So far so good !
The SugarCRM team has been really helpful in making the data migration process smooth and efficient.
The platform itself is very user-friendly, provides a great number of features from automations to integration with other softwares such as financial software or HRIS.
Most of the features are fairly easy to use and understand even for non technical staff which is always enjoyable, I also particularly appreciate how easy it is to create insightful and precise reports and dashboards for the teams.
So far so good !
What do you dislike about the product?
We are still very early in our Sugar Sell adventure but one thing that I wish was a little more optimized is the fact that on each module/record there's a lot of data displayed and most of the time you have to scroll and/or open multiple tabs to find information.
But I know that the SugarCRM team is working on these issues for future releases, which is why I am not too bothered by this at the moment.
But I know that the SugarCRM team is working on these issues for future releases, which is why I am not too bothered by this at the moment.
What problems is the product solving and how is that benefiting you?
Sugar Sell helps us leverage on our client database and extract valuable insights that will be transformed into business opportunities. In the past we had a lot of troubles utilizing our data to its full extent.
As I mentioned before we are still early in our journey but I can also see the value in this regard, I'm also expecting SugarCRM to supercharge our reporting use as well as our automations through tools like SugarBPM and the various Schedulers.
As I mentioned before we are still early in our journey but I can also see the value in this regard, I'm also expecting SugarCRM to supercharge our reporting use as well as our automations through tools like SugarBPM and the various Schedulers.
I was able to manage customers and leads data efficiently using SugarCRM.
What do you like best about the product?
Ease of use for all the stakeholders with or without technical expertise
What do you dislike about the product?
Limitations with automations to help team to integrate with other apps
What problems is the product solving and how is that benefiting you?
To map the data efficiently and collaborate with other teams seamlessly
Great experience for a first time CRM implementation
What do you like best about the product?
The partnership we have with our Sugar team has helped our implementation go smoothly. The software is user friendly and intuitive to use.
What do you dislike about the product?
I wish the reporting within Sugar was more robust.
What problems is the product solving and how is that benefiting you?
Providing our sales reps with a tool to manage their daily schedules and customers.
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