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Good
What do you like best about the product?
Ability to customise fields and change colours
What do you dislike about the product?
I am not sure if it has marketing capabilities such as HubSpot
What problems is the product solving and how is that benefiting you?
We used SugarCRM to register and analyse our sales related data
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A seamless experience so far.
What do you like best about the product?
Sugar Sell has recently become our CRM and what can I say !
The SugarCRM team has been really helpful in making the data migration process smooth and efficient.
The platform itself is very user-friendly, provides a great number of features from automations to integration with other softwares such as financial software or HRIS.
Most of the features are fairly easy to use and understand even for non technical staff which is always enjoyable, I also particularly appreciate how easy it is to create insightful and precise reports and dashboards for the teams.
So far so good !
The SugarCRM team has been really helpful in making the data migration process smooth and efficient.
The platform itself is very user-friendly, provides a great number of features from automations to integration with other softwares such as financial software or HRIS.
Most of the features are fairly easy to use and understand even for non technical staff which is always enjoyable, I also particularly appreciate how easy it is to create insightful and precise reports and dashboards for the teams.
So far so good !
What do you dislike about the product?
We are still very early in our Sugar Sell adventure but one thing that I wish was a little more optimized is the fact that on each module/record there's a lot of data displayed and most of the time you have to scroll and/or open multiple tabs to find information.
But I know that the SugarCRM team is working on these issues for future releases, which is why I am not too bothered by this at the moment.
But I know that the SugarCRM team is working on these issues for future releases, which is why I am not too bothered by this at the moment.
What problems is the product solving and how is that benefiting you?
Sugar Sell helps us leverage on our client database and extract valuable insights that will be transformed into business opportunities. In the past we had a lot of troubles utilizing our data to its full extent.
As I mentioned before we are still early in our journey but I can also see the value in this regard, I'm also expecting SugarCRM to supercharge our reporting use as well as our automations through tools like SugarBPM and the various Schedulers.
As I mentioned before we are still early in our journey but I can also see the value in this regard, I'm also expecting SugarCRM to supercharge our reporting use as well as our automations through tools like SugarBPM and the various Schedulers.
I was able to manage customers and leads data efficiently using SugarCRM.
What do you like best about the product?
Ease of use for all the stakeholders with or without technical expertise
What do you dislike about the product?
Limitations with automations to help team to integrate with other apps
What problems is the product solving and how is that benefiting you?
To map the data efficiently and collaborate with other teams seamlessly
Great experience for a first time CRM implementation
What do you like best about the product?
The partnership we have with our Sugar team has helped our implementation go smoothly. The software is user friendly and intuitive to use.
What do you dislike about the product?
I wish the reporting within Sugar was more robust.
What problems is the product solving and how is that benefiting you?
Providing our sales reps with a tool to manage their daily schedules and customers.
First time CRM
What do you like best about the product?
I love how easy it is to create dashboards and layouts by role. I also really like the look and feel of module navigation.
What do you dislike about the product?
Our instance can be extremely slow midday- I am not sure if this is because we are a cloud customer.
What problems is the product solving and how is that benefiting you?
It has given us insights into how our sales team operates and how outdated and clunky our business processes are
Helpful Support, Lots of Roadblocks
What do you like best about the product?
The support that my SugarCRM team and Sugar Supprt provides me, and the ability to customize the platform exactly to our best practices as an organization.
What do you dislike about the product?
We have dealt with many glitches, both for admin and end-users, that have only ever been added to an "Idea". At times, SugarCRM feels a little bare bones, like a developer tool that has not been made fully usable to an average end-user yet.
What problems is the product solving and how is that benefiting you?
Upgrading our sales team. Those who are reluctant to learning new sales tactics are now being "forced" to grow and change with the CRM.
SugarCRM helping my company get to where we need to be!
What do you like best about the product?
Sugar Sell helps me keep track of my status with all of my clients. The reports are very helpful with keeping weekly and monthly reviews of follow-ups and how many clients in each channel we're maintinaing contact with. The SugarClub lessons are very helpful with understanding how to implement everything.
What do you dislike about the product?
I've found creating dashboards difficult—I'm sure that I'm able to have multiple reports on a single dashboard, but I haven't been able to intuitively put it together. Some things really need a learning curve.
What problems is the product solving and how is that benefiting you?
The reporting in the most useful feature, along with SugarConnect. We're able to see how many people we're reaching out to to make our pipeline mroe efficient.
Smart tool
What do you like best about the product?
Its configuration capabilities with external applications and its modularity
What do you dislike about the product?
It takes a long time to pull huge reports (over 200k records) which forces the user to breakdown the report into smaller ones in order to successfully export the original report
What problems is the product solving and how is that benefiting you?
Sugar is helping us store and centralize data from multiple sources and mutiple systems which helps real time analysis of customer interactions.
Great flexible tool that can be a home for a lot of data
What do you like best about the product?
My two favorite capabilites of sugar is the flexible configuration to our business needs and the ease of data extraction. We have made custom modules and process definitions that have helped streamline flows in our business. The best part is as admin I had the full power of creating these myself without having to look for a seperate product.
What do you dislike about the product?
The hardest part is troubleshooting. There are a couple bugs in the system that will break your logical thinking of how something may work. Luckily, since Sugar Sell is such a flexible tool there is usually a workaround. And sometimes when trying to find a fix online, there's not a lot of information or depth in how to solve. For most of these issues, we can either post in our Support Portal or in online forums for support.
What problems is the product solving and how is that benefiting you?
SugarCRM helps to keep all of our data in one place. As a small business, we usually rely on many Excel and word documents to host information. But, with all the different modules Sugar has to offer, we have a flexible and easy accessible tool for everyone to store information across the business.
Excellent experience with a swift implementation
What do you like best about the product?
Sugar Sell offers the customizations you need without being excessive. There is the option to enhance your instance by collaborating with one of their many partners. It has an easy way of writing your own business processes to help automate the administration at the field level.
Customer support is responsive, and if you get side tracked, the team send a reminder to follow up to ensure your question has been answered and resolved.
Customer support is responsive, and if you get side tracked, the team send a reminder to follow up to ensure your question has been answered and resolved.
What do you dislike about the product?
Canned reporting relies on standard fields, which can make reports more challenging, but these challanges can be overcomed. Additionally, some programs are not as straightforward to integrate with the platform.
What problems is the product solving and how is that benefiting you?
Sugar Sell tracks our current opportuntities and the various stages for the organization. We have been able to break down opportunities into locations when there are multiple locations within one RFP allowing for capturing revenue wins/loses by location easily. This helps us maintaining a clear overview of our pipeline.
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