The primary use case and the most used functionality of CyberArk PAM is managing privileged access (an easy way to pass permissions to specific servers to specific users granularly) and password management (an automated solution that manages password validity, expiration, etc.). PSM gives a possibility to set all connections secure and it is possible to re-trace actions made by users during such sessions. It is a good tool for extending usage to new end targets sometimes even out of the box.
Privileged Access Management
CyberArkExternal reviews
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It is sometimes hard but overally good solutions to work with.
What do you like best about the product?
CyberArk PAM is actually great for scaling. If you are a little experienced user even impementing additional components may seem a little hard but when you follow all steps you could be sure everyting will work well.
What do you dislike about the product?
Actually PTA component is something what really irritates me sometimes. First reason it is an Unix component and I am not an Unix specialist. Therefore it sometimes behave in not understandable ways.
What problems is the product solving and how is that benefiting you?
It surely solves the problem of: remembering many many passwords for systems such as Windows or Unix servers or network devices. It eliminates need to writing passwords down on sticky notes and having the same password for number of targets.
Good password management with good integrations and security capabilities
What is our primary use case?
How has it helped my organization?
CyberArk PAM ended a scenario where several dozens or even hundreds of privileged accounts had the same password or administrators had passwords written down on sticky notes.
I have experience with onboarding thousands of accounts - mostly Windows, Unix, and network devices. I have developed (customized based on defaults) password management plugins for Unix systems and network devices.
What is most valuable?
I like the integrations for external applications. There are actually infinite possibilities of systems to integrate with - you would just need to have more time to do that. It is not an easy job, yet really valuable. I am not an expert on that, however, I try every day to be better and better. I have the support of other experienced engineers I work with so there is always someone to ask if I face any problems. End-customers sometimes have really customized needs and ideas for PSM-related usage.
What needs improvement?
The Vault's disaster recovery features need improvement. There is no possibility to automatically manage Vault's roles and for some customers, it is not an easy topic to understand.
I noticed that CyberArk changed a little in terms of the documentation about disaster recovery failover and failback scenarios. Still, it is a big field for CyberArk developers. Logically it is an easy scenario to understand - yet not for everyone, surely.
For how long have I used the solution?
I've used the solution for around five years. I have been using CyberArk PAM as an end customer for three years. For another two, I work as a CyberArk support specialist.
What do I think about the stability of the solution?
Stability is overall good. However, there are many error messages that are like false-positive - they do not produce any issue yet logs are full of information.
What do I think about the scalability of the solution?
The scaling has been mostly positive. It seems not hard to scale it up.
How are customer service and support?
Sometimes it is hard to understand the capabilities, limitations, etc. They try to help with that.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've never used another solution that would have the same or similar capabilities.
How was the initial setup?
The initial setup can be complex. It is important to go really carefully step-by-step with instructions. When you do that, you can be 100% sure everything will work well.
What about the implementation team?
When I was an end-customer I recall using a vendor for the implementation and support. Now, I am a vender and therefore I do it by myself.
What's my experience with pricing, setup cost, and licensing?
Licensing may sometimes seem a little complicated. A good partner from CyberArk can work it out.
Which other solutions did I evaluate?
Unfortunately, I have not participated in evaluating other options.
What other advice do I have?
Overall, I am really glad I worked with CyberArk for five years.
CyberArk PAM - Slefhosted and Cloud
What do you like best about the product?
Seamless and least privileged access to the end users.
Isolation and audit videos for the logs.
Security
Isolation and audit videos for the logs.
Security
What do you dislike about the product?
Troubleshooting support when working on some issues with CyberArk.
What problems is the product solving and how is that benefiting you?
Control our cyber exposure.
More that 12 years of experience with CyberArk EPV
What do you like best about the product?
Its ability to provide secure session issolation as well as automatic password managent for wide range of different types of target devices.
What do you dislike about the product?
User experience based on two different web environments.
What problems is the product solving and how is that benefiting you?
Password management of all privileged accounts withing the organisation.
A highly scalable solution with good features, like session recording
What is our primary use case?
My company uses CyberArk Enterprise Password Vault for our servers and when our IT partners try to access our mission critical systems. We have also integrated the product with software tools used for authentication purposes. Our company's IT uses LDAP credentials to log in to the PVWA application while also being able to use granted privileges on one or more servers.
What is most valuable?
The most valuable feature of the solution is session recording.
What needs improvement?
There is a little bit of confusion in the implementation part, especially when one tries to understand the actual working of the product. The ones involved in the implementation of the product did not show the people in our company how they work on the product. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using CyberArk Enterprise Password Vault for a year and six months. The product is used in my company. I use CyberArk Enterprise Password Vault Version 12.0. I am a customer of the product.
What do I think about the scalability of the solution?
It is a scalable solution.
We upgraded the solution even though we had subscribed to the product for ten years in our company. In our company, we wanted around 50 employees to be able to operate the solution.
How are customer service and support?
From my end, I have not used technical support. I don't know if my colleagues have faced any problems because of which they had to contact technical support.
How was the initial setup?
The implementation took place over a period of three months.
The solution is deployed on-premises.
What's my experience with pricing, setup cost, and licensing?
CyberArk Enterprise Password Vault is a very expensive product.
I believe that the charges for maintenance and support are already included in CyberArk Enterprise Password Vault's pricing policy.
What other advice do I have?
I will tell those planning to use the solution that it is a very expensive solution. Due to the cyber security constraints of the product, most of the companies are forced to update by paying money to CyberArk, which I feel is one of the problematic areas in the product. Feature-wise, it is a very good product.
I rate the overall product a nine out of ten.
Good suite with a steep deployment and learning curve
What do you like best about the product?
Can be a very powerful and comprehensive PAM suite.
What do you dislike about the product?
On prem deployment and user/administrator learning curves can be steep which inhibit uptake
What problems is the product solving and how is that benefiting you?
Privileged account lifecycle and secure secret storage
CyberArk - the standard of PAM
What do you like best about the product?
The user interface is perhaps one of the best when it comes to the PAM space. Making things easy for the end user makes and admins life so much easier. Other providers do lack this ease of use.
What do you dislike about the product?
Robust reporting. CyberArk lacks indepth reports that other PAM provider have. Its very unfortunate and CyberArk seems to fall behind the 8 ball on this catagory.
What problems is the product solving and how is that benefiting you?
Currently, CyberArk is solving our privledge account situation across all platforms. This helping us reach the next level of security and helping us with serveral audit findings.
A scalable and easy-to-deploy solution that provides password rotation and password encryption features
What is most valuable?
The most valuable features of CyberArk Enterprise Password Vault are password rotations and password encryptions.
CyberArk Enterprise Password Vault has a lot of enterprise-level features compared to other PAM products. It's a well-known product, and its implementation is very easy. The solution has good documentation compared to other products. CyberArk Enterprise Password Vault is legitimate software that releases patches as per vulnerability.
What needs improvement?
We require IAM (identify and access management) capability at the administrator level because we need more identification.
For how long have I used the solution?
I have been working with CyberArk Enterprise Password Vault for the past six months.
What do I think about the stability of the solution?
CyberArk Enterprise Password Vault is a stable solution.
What do I think about the scalability of the solution?
CyberArk Enterprise Password Vault is a scalable solution. We have more than 1000 people using the solution.
How are customer service and support?
CyberArk Enterprise Password Vault's technical support team is good. Whenever we require any help, they assist us based on the SLA. The technical support team's response speed and competence are very good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution was easy to deploy.
What about the implementation team?
We need a basic understanding of the tools needed and customer requirements to deploy the solution. If the customer is looking only for a password deployment, we deploy only the password.
The deployment will require two or three people and a minimum of one week.
What's my experience with pricing, setup cost, and licensing?
CyberArk Enterprise Password Vault's pricing is reasonable. Since CyberArk Enterprise Password Vault is an enterprise-level solution, its cost is higher than other solutions in the market. The solution comes with maintenance for the first year. However, after that, we need to pay for maintenance.
CyberArk Enterprise Password Vault's licensing model is comparatively very easy. It has a single license. We can deploy the solution based on the particular solutions we need.
What other advice do I have?
One or two administrators are more than enough to operate the solution.
A backup strategy and DR setup are more than enough to implement CyberArk Enterprise Password Vault.
Overall, I rate CyberArk Enterprise Password Vault an eight out of ten.
Very Good PAM Enterprise application
What do you like best about the product?
Its easy to manage PAM accounts using safe structure. PrivateArk also helpful for managing the end users. Bulk load account feature is very good.
What do you dislike about the product?
Account on-boarding should be made more easy, platforms creation should provide process with inbuild contructs from PVWA it self.
There should be provision to create the custom reports.
If we can access the endusers from PVWA which we do using privateark, that also aread CyberArk should check.
There should be provision to create the custom reports.
If we can access the endusers from PVWA which we do using privateark, that also aread CyberArk should check.
What problems is the product solving and how is that benefiting you?
We integrated the CyberArk with our user management applications, so onboarding was really smooth. We were able to track Privilage accounts usage instead of shared credentials which helped us.
Administrator Experience
What do you like best about the product?
The reliability that the technology behind offers. CyberArk PAM may be the most secure and powerfull Privileged Access Manager in the market.
What do you dislike about the product?
Administration and maintenance are can be very difficult due to its complex architecture.
What problems is the product solving and how is that benefiting you?
Administration, compliance and security for every kind of Privileged Accounts, User monitoring, credential thefts detection and response.
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