What do you like best about the product?

Red Canary is always willing to jump on a call or provide resources for hurdles and roadblocks we have had. The account manager team seems to really focus on their individual clients and being a liaison at any time. The team has always seemed very knowledgeable and willing to investigate more if questions arise.

From their CEO to IC's, they seem very down to earth and always looking for feedback to improve the overall business.

Partnership with them allows our Security team to focus on larger security projects while significantly decreasing alert fatigue on the day to day. The UI is intuitive and easy to maneuver around.

Their integrations are essential to our overall security monitoring/alerting. The implementations of them are very straight-forward and documented well.

Pricing is on par with our needs.

What do you dislike about the product?

Some of the dislikes would be:
- Not FedRAMP authorized...yet.
- At times the customer service response times are not ideal, but seems to be getting better.

What problems is the product solving and how is that benefiting you?

Day to day alert fatigue and a triage branch of our operations. Also a source of threat intel source and consultant.