Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Best of breed
What do you like best about the product?
The salesforce community provide you with a breadth and depth of talent and information.
What do you dislike about the product?
Steep learning cover but well worth learning.
What problems is the product solving and how is that benefiting you?
Customer 360 and automating our business processes.
Recommendations to others considering the product:
Research implementation costs before hand
Powerful CRM
What do you like best about the product?
Streamlined flow of lead to actual conversion data. Ability to extract information in multiple ways
The power of AI
The power of AI
What do you dislike about the product?
Some functionalities can be very dev driven
What problems is the product solving and how is that benefiting you?
Lead to sales conversion flow
Great metrics collected over a period of time
Great metrics collected over a period of time
Salesforce CRM is really easy to use specially for non-techy people.
What do you like best about the product?
Ease of use
Easy to navigate
Easy to customize
Easy to navigate
Easy to customize
What do you dislike about the product?
The support needs to be more helpful and not just Google the answers. We already Googled our issues before raising a case/question.
Support needs to read the case thread and not ask the customer to repeat the issue everytime the case is getting escalated
Support needs to read the case thread and not ask the customer to repeat the issue everytime the case is getting escalated
What problems is the product solving and how is that benefiting you?
How users can easily do their business with just click of a button
The way to go!
What do you like best about the product?
Easy configuration. Fast deployment. Great user experience. Integrated data.
What do you dislike about the product?
Our governance is slowing down the process of providing Salesforce capabilities to our users.
What problems is the product solving and how is that benefiting you?
360 degree view of the customer.
Recommendations to others considering the product:
Understand the number of users required to use the product and the type of license required.
Changing the way we operate
What do you like best about the product?
The potential for data insights in future. We've only just started using Salesforce but am looking forward to the continued roll out and analysing the data in months and years to come.
What do you dislike about the product?
Nothing with the product so far. My biggest challenge is organisation adoption.
What problems is the product solving and how is that benefiting you?
Disparate systems for tracking product sales and customers. Salesforce has merged the two into a single source of truth and allows for real time reporting and access to inventory.
HSV Acquired Taste
What do you like best about the product?
The consolidation on a single screen of all of the pertinent information needed for a sales cycle. Helps you not let anything slip away from oversight.
What do you dislike about the product?
I feel that the sales cadences are a little too rigid and can not currently accommodate a more robust sales cycle. In many organizations, sales are involved beyond the opportunity phase and can often have a presence until the customer receives the product. There are no mechanisms to capture or effectively hand off this type of sales scenario.
What problems is the product solving and how is that benefiting you?
HSV is a great tool for getting people to buy into a lead-to-sales process. HSV documents, tracks, notifies, scores, and scales the process. This is good for a way to notice ways to improve the process as well as it helps the sales reps scale and keep tabs on all of their prospects without losing potential customers in the process.
Recommendations to others considering the product:
Take the time to configure HSV to your sales process. You may need to tailor your sales process to HSV somewhat. This will significantly increase adoption.
Best CRM Platform
What do you like best about the product?
It helps customer's marketing, sales work from anywhere. It helps us to keep track of all the marketing and sales processes. It has lot of features like contact management, task management and analytics.
What do you dislike about the product?
I haven't seen any downside of the Salesforce CRM. Its realtime performance, digital dashboards are awesome.
What problems is the product solving and how is that benefiting you?
We work with an organization who have teaching services with lot of universities in UK so we mostly manage all the sales and university data over Salesforce only.
one of the best CRM
What do you like best about the product?
Salesforce CRM is easy to use we have different clouds, so we can utilize them according to our business
What do you dislike about the product?
some time lightning is a bit slow this cause us some trouble
What problems is the product solving and how is that benefiting you?
in other CRM we don NOT HAVE DIFFEERENT CLOUDS THATS A BEST THING ABOUT SALESFORCE
Recommendations to others considering the product:
NA
Complete Business Solutions Tool
What do you like best about the product?
Salesforce has transformed how we do business by providing a unified solution to all our departments. We can relate the donor dollar, to the program, to the number of beneficiaries served.
What do you dislike about the product?
It took me 6 to 8 months to fully understand the capabilities and the relationship between objects in SF. One of the things I dislike is if you customize SF, then you must be aware of any future installed apps that might interfere with those customizations.
What problems is the product solving and how is that benefiting you?
We are solving several problems, such as data management and accessibility. It was difficult for management to get an understanding of all the data stored but SF dynamic reports and dashboards has aided in displaying those metrics. It is easier to make decisions when you have a good sense of your data.
Salesforce is much better than SAP CRM
What do you like best about the product?
It allows us to track everything, and reports are something I love to extract from Salesforce. I can have customized reports and dashboards for myself (hidden from the rest) or my team members. It automatically creates a bar chart as well in the case of dashboards.
Creating opportunities is easy for salespeople too. The partner portal can also be managed using Salesforce.
Inside sales team can log each conversation easily and send emails using Marketo templates which are integrated well into Salesforce.
Creating opportunities is easy for salespeople too. The partner portal can also be managed using Salesforce.
Inside sales team can log each conversation easily and send emails using Marketo templates which are integrated well into Salesforce.
What do you dislike about the product?
- when you merge leads, all the information about the previous one is lost. Merge ideally means having everything together, but it allows us only to choose the best of 2-3 leads that we wish to merge.
- we cant allocate leads to salespeople in bulk
- we cant allocate leads to salespeople in bulk
What problems is the product solving and how is that benefiting you?
I can chat with my peers.
I can see the information regarding the leads web or other campaign activity within a lead.. It helps me know more about the lead.
It is aligned with the marketing automation tool, and thus we can extract so much information.
I can see the information regarding the leads web or other campaign activity within a lead.. It helps me know more about the lead.
It is aligned with the marketing automation tool, and thus we can extract so much information.
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