Agentforce Sales
Salesforce, Inc.External reviews
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Salesforce Sales Cloud Review - a user and implementer perspective
What do you like best about the product?
Salesforce CRM Sales cloud offers comprehensive, quick and versatile sales process related solutions with excellent user interface. As a result, a user can perform a wide variety of action quickly.
What do you dislike about the product?
Not much to dislike, but I wish that CPQ (Configure Price Quote), an addon, to sales cloud need to be more flexible. One needs to purchase CPQ licence just view what some other user has edited using CPQ licence
What problems is the product solving and how is that benefiting you?
It helps manage all sales related business processes and reports. As a user I can do enquiry management, opportunity management, Sales order booking, execution, dispatch management and many other applications. Apart from this the ease with which the reports and dashboards that can be created is phenominal
Great CRM
What do you like best about the product?
Easy to create and edit new fields for different kinds of objects, extremely customizable, intuitive and has good documentation.
What do you dislike about the product?
The reports should have more features and the possibility to include more row-level calculations and the possibility to report on files and attachments related to Opportunities. Also, the dashboards are quite limited.
What problems is the product solving and how is that benefiting you?
Salesforce Cloud is our core CRM and it can integrate with almost all our other tools. We use it to track our pipeline and the activities made through the other tools I mentioned.
Recommendations to others considering the product:
Be conservative when creating custom fields and layouts. It will be hard to manage later
Salesforce - A Giant Tool
What do you like best about the product?
The ability to customize your data sets to meet the companies needs.
What do you dislike about the product?
The need to customize your data sets and the fact it can happen in so many places. To troubleshoot someone else's work can be daunting.
What problems is the product solving and how is that benefiting you?
Tracking our sales opportunities and keeping the sales team on track for targeted goals.
Recommendations to others considering the product:
Get training. Not just end-user training, but also real admin training. Put a plan together of what you want it to accomplish for your team. When making changes always think long term, because something will change and you do not want to be pigeonholed.
It is very for make automae your sales process business
What do you like best about the product?
Customization: Salesforce Sales Cloud Suite offers extensive customization options, allowing businesses to tailor the platform to their specific sales processes and requirements. Users can create custom fields, workflows, and reports, ensuring that the CRM aligns with their unique business needs.
Integration Capabilities: The suite seamlessly integrates with various third-party applications and tools, enabling users to leverage additional functionalities and consolidate their sales ecosystem. Integrations with marketing automation platforms, email clients, document management systems, and other tools enhance efficiency and provide a unified view of customer interactions.
Integration Capabilities: The suite seamlessly integrates with various third-party applications and tools, enabling users to leverage additional functionalities and consolidate their sales ecosystem. Integrations with marketing automation platforms, email clients, document management systems, and other tools enhance efficiency and provide a unified view of customer interactions.
What do you dislike about the product?
Complexity: Some users may find the platform complex, especially during the initial setup and configuration. The extensive range of features and customization options can be overwhelming for new users, requiring a learning curve to fully utilize the suite's capabilities.
Cost: Salesforce Sales Cloud Suite is a premium CRM solution, and the pricing can be a concern for smaller businesses or startups with limited budgets. The suite offers different editions with varying features and pricing plans, and some businesses may find it expensive compared to other CRM options.
User Interface: While Salesforce has made efforts to improve the user interface over the years, some users still find it
Cost: Salesforce Sales Cloud Suite is a premium CRM solution, and the pricing can be a concern for smaller businesses or startups with limited budgets. The suite offers different editions with varying features and pricing plans, and some businesses may find it expensive compared to other CRM options.
User Interface: While Salesforce has made efforts to improve the user interface over the years, some users still find it
What problems is the product solving and how is that benefiting you?
Sales Process Efficiency: The suite offers tools and features to automate and optimize sales processes, such as lead management, opportunity tracking, and pipeline management. This streamlines sales workflows, reduces manual effort, and enables sales teams to focus on closing deals rather than administrative tasks. As a result, sales productivity increases, and sales cycles are shortened.
Sales Forecasting and Analytics: Salesforce Sales Cloud Suite provides robust reporting and analytics capabilities, enabling businesses to gain valuable insights into their sales performance. It helps identify trends, track key sales metrics, and generate accurate sales forecasts. This data-driven approach allows businesses to make informed decisions, allocate resources effectively, and improve overall sales strategy.
Collaboration and Communication: The suite facilitates collaboration among sales teams and other departments within an organization. It offers features like shared calendars, real-time updates, and task management, fostering better communication and coordination. This leads to improved team collaboration, reduced duplication of efforts, and enhanced efficiency across the sales organization.
Sales Forecasting and Analytics: Salesforce Sales Cloud Suite provides robust reporting and analytics capabilities, enabling businesses to gain valuable insights into their sales performance. It helps identify trends, track key sales metrics, and generate accurate sales forecasts. This data-driven approach allows businesses to make informed decisions, allocate resources effectively, and improve overall sales strategy.
Collaboration and Communication: The suite facilitates collaboration among sales teams and other departments within an organization. It offers features like shared calendars, real-time updates, and task management, fostering better communication and coordination. This leads to improved team collaboration, reduced duplication of efforts, and enhanced efficiency across the sales organization.
Recommendations to others considering the product:
Yes
SFDC Sales Cloud CRM Review
What do you like best about the product?
For me, as a software engineer who recently got his hands dirty in Salesforce, I must say that I'm extremely impressed with the tools available for development (Dev console, VS Code extensions, chrome extensions...). From a functional or user perspective, the out of the box functionalities would basically suffice in going to production easily.
What do you dislike about the product?
Limits, Limits and Limits. One of the main disadvantages of sfdc from a dev perspective is limits and there isn't a lot of documentation to work around them. From a user perspective, it's not much of a user-friendly even with the lightning experience, it's still dense and too much to process for newbies.
What problems is the product solving and how is that benefiting you?
When it comes to handling complex sales scenarios, Salesforce is very powerful, the out of the box features are enough to launch your sales cloud easily, fully and easily customizable.
Salesforce with AWS
What do you like best about the product?
Salesforce provide good platform to connect with customer and businesses. So we can manage customer, lead and cases with one place in Salesforce sales cloud. Helpful for customer
What do you dislike about the product?
It's very complicated to understand flow of object and field with relationship in Salesforce.
What problems is the product solving and how is that benefiting you?
In Salesforce we solve custom problem and standard. Created new field and object to relationship with the same. Created report and dashboard.
Salesforce is great. Love the integration capabilities.
What do you like best about the product?
The integration capabilities and the ability to customize. Platform is extensible.
What do you dislike about the product?
Platform is very flexible and extensive. But this can get really complicated.
What problems is the product solving and how is that benefiting you?
Ability to have a central repository of our client data.
Recommendations to others considering the product:
Know your data and know your sales processes.
Rating Salesforce Sales Cloud
What do you like best about the product?
User Interface and integration of third party apps
What do you dislike about the product?
Customer care, sometimes they are not much responsive
What problems is the product solving and how is that benefiting you?
Basically a modern & innovative CRM. Salesforce Marketing cloud hsd been beneficial for our Marketing campigns
Recommendations to others considering the product:
Highly recommend salesforce. Salesforce can be benfecial regardless of how big or small the organization is. Salesforce Marketing Cloud is also a tool that can be useful for the organization.
Great business solution
What do you like best about the product?
Bringing everything into one place for the entire company on the commercial side. Allowing us to gain a single source of information. I've not encountered other services though.
What do you dislike about the product?
Its UI could look a little better or at least allow us to edit it better
What problems is the product solving and how is that benefiting you?
Its collating all the sales related activity and allowing us to better forecast
Acceleration with salescloud
What do you like best about the product?
Salesforce gives a sales person a guided journey and allows for collaboration to provide the best possible buyer experience.
What do you dislike about the product?
There's almost too much on the platform. It can be overwhelming if you are using all of the toys. Configure carefully and choose to walk before you run.
What problems is the product solving and how is that benefiting you?
Faster sales using real time data insights and collaboration
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