Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
I cannot imagine working in sales WITHOUT Salesforce Sales Cloud!
What do you like best about the product?
The thing that I enjoy the most about Salesforce Sales Cloud is that it has made the well we sell so much more effective and efficient. It has really helped our team develop better relationships with prospects & customers. We love having dashboards that provide insight on what is going on with opportunities and pipeline. We believe that we are closing more deals because everyone is on the same page and more encouraged to contribute to the team's success.
What do you dislike about the product?
It's super difficult to think of a specific thing that I dislike about the solution, because we have seen so many benefits from it. I guess I would say that it can be time consuming to learn the ins and outs of the tool, but very easy once fully trained.
What problems is the product solving and how is that benefiting you?
The biggest problem that Salesforce Sales Cloud is solving is forecasting. We are so fortunate to be able to run easy to understand reports that are updated often. Because forecasting is now a smoother process for reps and management, we have noticed an increase in team productivity.
Only as good as you set it up to be
What do you like best about the product?
The amount of collaboration amongst teams is the best in the market. Having multiple BUs that have the visibility to view information but not edit has helped me tremendously in past roles. There are more tools on the market that also now integrate with SFDC so keep data as up to date as possible on activities (Outreach, Revenue.io) as well as contacts (Sales Nav).
What do you dislike about the product?
Like most CRMs, it is the most powerful when the data is cleanest, and it is used properly. Human error becomes a factor here. Really think about the most important things you need to track and implement it. The best way to capture information is usually the simplest, with minimal clicks from sales reps (as an example). As a salesperson, it might be a headache, but it will prevent hassles that span clean-up from multiple teams in the future.
What problems is the product solving and how is that benefiting you?
Understanding every touch point with an account or person that could span multiple people and BUs internally minimizing back and forth 1:1 communication. Tracking sales funnels, conversions, revenue, etc.
Salesforce Sales Cloud is the most effective customer relationship management software.
What do you like best about the product?
Salesforce is my favorite because of its intuitive design. After a few adjustment periods, you will find that utilizing it is simple. Additionally, sales representatives are always adding new capabilities, which helps them stay ahead of the competition. Another thing I love about Salesforce is how quickly it can be deployed; deployment time for this CRM software is minimal compared to other CRMs! Although as more features and functions are added, Salesforce may get more complex- overall, it remains manageable. Even though Salesforce isn't the most affordable customer relationship management software out there, it produces the best results making it well worth the price tag. Owing to all these reasons (and many others!)Salesforce has become one world's largest CRM platforms and continues to grow larger every year
What do you dislike about the product?
I wouldn't say I like Salesforce Sales Cloud because it can be expensive, especially if you need to provide access to multiple users. Additionally, importing data from a .csv file can often result in issues due to duplicate entries requiring manual intervention.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Multiple systems were linked with Salesforce to guarantee everything went well. However, this created a new problem: data silos. Because each system had its database, keeping track of customer behavior across the board was difficult.
Lead and Opportunity Management Platform
What do you like best about the product?
Salesforce Sales Cloud helps our Sales team manage the leads from different sources, such as Organic, Marketing, and Referrals and automatically shuffles the leads to the respective team member. All the Opportunities are tracked along with the custom stages, which helps differentiate the won and lost cases. Not only the leads but contact management helps keep track of multiple POCs from the lead and manages them according to the hierarchy. It tracks all the conversations, making it easy to hand them over to the next team after the sale is closed. It also scores the lead with the help of the activities/engagements happening on the lead. After all this, it comes with vivid analytics which can be customized as per our needs.
What do you dislike about the product?
Nothing I dislike about this platform. Every aspect is covered, and it's very much customizable with the help of an Engineering team.
What problems is the product solving and how is that benefiting you?
Earlier, we used Vtiger to store our leads, but as we grew, we had n number of other use cases, and Salesforce Sales Cloud was to the rescue. It took a long time to implement this project. Still, once implemented, it took over the Lead Management, Contact Management, Opportunity workflows, Billing, Order forms, etc., which were earlier managed through Excel or Manually.
Very easy to use and great optimization
What do you like best about the product?
I enjoy the customer backing and also customer support of salesforce. I have not worked for a company that does not use salesforce. It is very easy for users to learn and optimize the company growth!
What do you dislike about the product?
There is nothing I dislike about Salesforce. It has a app that is useful for field agents and currently can't find a reason to dislike it. I honestly like the platform.
What problems is the product solving and how is that benefiting you?
Salesforce helps us connect with our customers and provides a great tool with committing to serving them. The use of knowledge base helps our agents be on the same page and help provide the best answers to common questions we get.
Exceptional project management software.
What do you like best about the product?
There are many things to like about Salesforce Sales Cloud. Still, some of the best features include its powerful CRM platform that can bring customers and companies closer together, its personalized experiences that deliver success and benefits, and its safety, speed, and reliability. Other great features include potent products and features, quick answers and responses, the ability to learn about customer wants and needs, and the option to automate various tasks.
What do you dislike about the product?
I wouldn't say I like that any particular employee has access to all company-wide information with a similar/generic degree of permissions, with slight variance between positions. This could lead to users overloading with irrelevant details and abandoning the Salesforce Sales Cloud product. Inadequate training of consumers is also a concern of mine.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud gives us an easy way to keep track of all our customer service contacts so that we can identify and solve any issues. Having complete records of every interaction lets us see exactly where the problem areas are, so we can take steps to fix them.
Sales Game Changer
What do you like best about the product?
1. Salesforce has been termed as the no.1 CRM platform.
2. It's like a USB just plug and play; all one needs is a smart device and an active internet connection.
3. You can customize your CRM as per your requirement, which no other CRM currently offers.
4. Save time and money as no additional cost is involved for hardware installation.
5. Great navigation tabs to increase potential sales.
6. Manage the bills and quotes at the same time.
2. It's like a USB just plug and play; all one needs is a smart device and an active internet connection.
3. You can customize your CRM as per your requirement, which no other CRM currently offers.
4. Save time and money as no additional cost is involved for hardware installation.
5. Great navigation tabs to increase potential sales.
6. Manage the bills and quotes at the same time.
What do you dislike about the product?
If one does not consider the license cost during investment, returns will be 2x or 3x or much more.
What problems is the product solving and how is that benefiting you?
1. Saves space as no hardware installation is required.
2. Saves money as no specific software needs to be purchased.
3. Boosts sales as all the necessary information can be stored in contact.
4. Automation process decreases dependability.
5. Can access data from anywhere at any time.
2. Saves money as no specific software needs to be purchased.
3. Boosts sales as all the necessary information can be stored in contact.
4. Automation process decreases dependability.
5. Can access data from anywhere at any time.
Best CRM for sales force
What do you like best about the product?
Salesforce has helped me alot manage my work and my teams work. Its a platform where we can manage lead, set reminder, deadline, follow up schedule all. This does not now any loss of leads due to follow up reminder. Thumps up
What do you dislike about the product?
Nothing to dislike about sales force cloud customer relationship management. If you really want to grow and keep track of your leads. Do avail Salesforce CRM. Highly recommended
What problems is the product solving and how is that benefiting you?
Manually, it's tough to keep track and follow up all leads. In regards to next meeting, payment follow up. Meeting reminder. The Salesforce CRM solves all this issues like that..
The most dynamic sales CRM.
What do you like best about the product?
Salesforce is being used by a wider range of companies because of its flexibility to build it around your requirements. The other positive thing is its integration with almost all the tools available out there in the market. We connect Salesforce with almost all of our sales stacks like Salesloft, Seismic, Sales Navigator and ZoomInfo. Pardot is very useful to do marketing campaigns. The prospect timeline provides full visibility on the stage of prospecting.
What do you dislike about the product?
There is nothing as such that I dislike but the learning curve is pretty high for new users. Also, maintaining the data is tricky too as uploading it manually every day is a task. Sometimes I find it hard to use to generate reports and build a prospect list from Salesforce itself. I believe the UX can be a bit better and more Modern, as new-age companies like Hubspot and Freshworks are coming up with better UX and easy-to-navigate menus.
What problems is the product solving and how is that benefiting you?
Salesforce is acting as a single source of Truth for all the Sales efforts inside the company. All of our Account and Prospect data is in there with the activities, stages and deals. This is also providing a great dashboard for the management to see the insights into a company. The integration of different apps helps us to populate lead lists (Using Sales Navigator) or run outbound campaigns (Using Salesloft). Overall this is a mighty CRM for Small-Mid Size companies.
Loving the Versatility of SalesForce
What do you like best about the product?
I like that salesforce, if setup correctly, has quick and easy access to hierarchal data and is incredibly useful for reporting. Our company has used salesforce in a CRM capacity for insured members to track medical bill negotiations and generate reports. It's wonderful for daily task management, and reporting.
What do you dislike about the product?
We don't use salesforce as a sales CRM but the way that we've molded SalesForce for our needs we are unable to easily batch data and make mass changes to it. Not necissarily a Salesforce issue but we are unable to do big changes like that.
What problems is the product solving and how is that benefiting you?
We really press the versatility of saleforce at my company. We use salesforce to track insurance members and work with members to negotiate medical bills. Using salesforce we are able to notate our efforts on the members accounts, track any updates, set tasks for follow up, include attachments to individual member's accounts. We also generate robust reporting through salesforce to provide clients a current picture and historic data on member's bill negotiations.
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