Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Contact Solutions for Businesses
What do you like best about the product?
I can keep track of the contact information for the tenants and the tenants' tenants in my offices. We manage high-rise and mid-rise buildings and have many people inside each unit; this helps us separate the people on our lease from those who work for them. It's nice to have a way to see that contact info without having it bogging down our system, which already has enough going on.
What do you dislike about the product?
I hate how long it took me to get access to it, what the heck is the process on the back end for gaining access and why does it take so long?! This goes for me and others I work with, it took us all forever to get the verification to log in.
What problems is the product solving and how is that benefiting you?
It is a place we have all the contact information for all the tenants and sub-tenants for each and every office and building we manage, (which is A LOT) it keeps this separate from our normal leasing and allows us to see the analytics for our offices and buidings.
Salesforce integrations and ease
What do you like best about the product?
How easy it is to create a lead and keep track of it during the entire sales cycle. All my touches on accounts can be done straight out of Salesforces which is my favorite part!
What do you dislike about the product?
I don't have many dislikes! My only complaint would be that admin emails on accounts don't seem to matter- you have to make a contact in order to send an email using the admin email.
What problems is the product solving and how is that benefiting you?
Helping us keep 1000's of leads and contacts accounted for and a pulse on our pipelines!
Love Salescloud- configuration depending
What do you like best about the product?
I used to work at Salesforce. It is incredibly powerful and when used correctly, can skyrocket sales productivity.
What do you dislike about the product?
Most companies dont have the right setup for Salescloud, making it incredibly difficult to use. And it is difficult to self implement, and costly to have a partner. So it is not amazing for small businesses unless they are willing to put funds in upfront.
What problems is the product solving and how is that benefiting you?
How I use it today is more for deal tracking and forecasting than as a CRM, which is frustrating.
Extremely robust platform
What do you like best about the product?
SalesForce Sales Cloud is a massively robust tool. I do like how it works well with our customer support salesforce product (SalesForce Service Cloud). It's nice having all of our teams be able to see everything that's going on with each of our customers for all of our products (implementation, SRM team, support, sales, product, and marketing)
What do you dislike about the product?
The SalesForce Sales Cloud is a little bit too robust. It's often difficult to navigate through all of the fields and functionality we don't need to ever use. Especially for our team (SMB).
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps our BDR, AE, CX and Marketing Teams work together to forecast our pipeline and keep all of our customers organized. It's nice to be able to see activity (emails, phone calls, text messages, events) within an account and be able to see opportunities that haven't closed, that are lost and won. Without salesforce our Salesops team would be doing a lot of manual work for our commissions each month.
Expensive for no reason
What do you like best about the product?
It is a good CRM, but it's too expansive, and fantastic alternatives exist.
What do you dislike about the product?
They don't have the option for monthly users, only yearly contracts.
When COVID started, they didn't allow us to reduce the number of users.
So once you sign a yearly contract, you are stuck with it even if the world is shut down.
Besides that, fantastic alternatives such as Zoho One, which are very similar to Salesforce, offer much more and cost much less. Plus, you have the advantage of a monthly subscription which will allow you to reduce users if needed.
When COVID started, they didn't allow us to reduce the number of users.
So once you sign a yearly contract, you are stuck with it even if the world is shut down.
Besides that, fantastic alternatives such as Zoho One, which are very similar to Salesforce, offer much more and cost much less. Plus, you have the advantage of a monthly subscription which will allow you to reduce users if needed.
What problems is the product solving and how is that benefiting you?
I don't work with them anymore; I moved to Zoho One.
Very comprehensive and easy to use
What do you like best about the product?
Salesforce allows complete customization of data and how you present out and how users can interact with it, but it is still easy enough to use for people who aren't that technically savvy.
What do you dislike about the product?
As an Admin there is a lot of information and things to learn, but I guess that is to be expect with the amount of functionality available.
What problems is the product solving and how is that benefiting you?
Being able to link product sales data from all our customers to gain insights on products that can be cross-sold to others.
Excelent
What do you like best about the product?
Dashboard, a lot of information about the organization
What do you dislike about the product?
Actually, I like everything about Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
Comunnication
Data management
What do you like best about the product?
Sales force is best tool for salesteam to maintain their customer data. Reminder features is great. We are able to do customer segmentation. Which is priority which is not, everything is easily seen.
What do you dislike about the product?
There is nothing to dislike about sales force. I'm using it for the first time in my first job in Simplilearn. And it very useful
What problems is the product solving and how is that benefiting you?
Customer segmentation. I'm able to target the customer i have to call first. Reminders are very helpful. In feel productivity in my work now. My business performance definitely increased as I was able to get closure from old leads.
Solution focused on the block model
What do you like best about the product?
Sales management: Salesforce offers a complete set of sales management tools to help teams manage opportunities, accounts, leads, and more. This includes workflow automation, sales analytics, sales forecasting, and territory management.
What do you dislike about the product?
Price: Salesforce can be expensive, especially for small businesses or non-profit organizations. Subscription plans can become very costly, especially if you need additional features, such as custom integrations.
What problems is the product solving and how is that benefiting you?
Centralize and organize customer data: Salesforce helps companies centralize all their customer data in one place, making it easier to organize and access relevant information.
Manage sales opportunities: The platform allows for efficient management of the sales pipeline, helping companies close deals more quickly.
Automate sales and marketing processes: Salesforce enables the automation of repetitive tasks, increasing the efficiency and productivity of sales and marketing teams.
Personalize the customer experience: With Salesforce, it is possible to offer customers a personalized experience, with recommendations and offers tailored based on their purchase history and interests.
Increase collaboration and communication: Salesforce facilitates communication and collaboration between sales, marketing, and customer service teams, allowing for a complete and shared view of the customer.
Improve data analysis and reporting: The platform offers powerful data analysis and reporting tools, allowing companies to monitor and improve their sales, marketing, and customer service performance.
Manage sales opportunities: The platform allows for efficient management of the sales pipeline, helping companies close deals more quickly.
Automate sales and marketing processes: Salesforce enables the automation of repetitive tasks, increasing the efficiency and productivity of sales and marketing teams.
Personalize the customer experience: With Salesforce, it is possible to offer customers a personalized experience, with recommendations and offers tailored based on their purchase history and interests.
Increase collaboration and communication: Salesforce facilitates communication and collaboration between sales, marketing, and customer service teams, allowing for a complete and shared view of the customer.
Improve data analysis and reporting: The platform offers powerful data analysis and reporting tools, allowing companies to monitor and improve their sales, marketing, and customer service performance.
How helpful i found salesforce
What do you like best about the product?
The best thing about the product is generalised view of your leads and work on them according to need. The task that keep me updated when to reach the coustmer on the given time is best i like.
What do you dislike about the product?
There is not much to dislike about the sales force, but i would suggest to keep a chatbot for the users to have good interaction and updates about the product knowledge.
What problems is the product solving and how is that benefiting you?
It enables the sales person to establish good communaction with their prospects to achieve shorter cyles. It gives the bird eye view on all your leads and interaction between the teams as well.
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