Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Salesforce Sale Cloud
What do you like best about the product?
Salesforce Sales Cloud is just a must for anyone who wants to use Salesforce for their business. The best part is the automation you can put in place to make the reps lives easier.
What do you dislike about the product?
Nothing much but Salesforce can be complicated, especially for new admins. I would say to take your time and use trailhead to get a full understanding of the platform.
What problems is the product solving and how is that benefiting you?
Single source of truth for sales, marketing and honestly the entire org. Everyone has their hands in the sales cloud to measure overall team performance. We also integrate other tools as well.
Wasted Time and Budget as a Marketing Tool
What do you like best about the product?
The interface was easy to navigate and work, the function was far different.
What do you dislike about the product?
We were never able to get the tool fully functional, and the Salesforce team continued selling us that features needed for our business were coming soon. They never came and we left!
What problems is the product solving and how is that benefiting you?
The organization of customer files was extremely handy. However, the functionality of an email tool is less than impressive. They made all of the right promises but, unfortunately, were lacking in execution once they got their paycheck.
Customisable and Powerful Analytics
What do you like best about the product?
Salesforce has a really friendly user interface which made navigating the environment really easy and allowed me to maximise productivity as I didn't need to hunt around for things. The Analytics and Reporting that are built in are incredibly powerful and extensive giving the business a great oversight on sales performance in key areas.
What do you dislike about the product?
If you do not have a technical background I could imagine Salesforce to be quite intimidating to use and some users do require training on how to use it correctly, it can also be very pricey for small to medium size businesses so you have to make sure it's the right tool for you.
What problems is the product solving and how is that benefiting you?
We had many clients we worked with on other projects and when the company started to make it's own software and sell it to these existing clients it was a great tool to manage engagement, interest and for us as a CRM.
MERITS & DEMERITS OF SALESFORCE SOFTWARE
What do you like best about the product?
Helps the sales organization to maintain their Customer data & prospects, Derive call reports. Maintain calendar. Tool is customizable, Track & Store the customer relevant data.
What do you dislike about the product?
High price to implement software and add-ons. Complicated workflows. Customer service is bad- no response when required. Too many duplicate data's. Auto Id Creation.
What problems is the product solving and how is that benefiting you?
Helps to retrieve old data and reports. update day- to-day call reports. Maintain customer orders and Targets of sales team. Managers can takeentire report from the tool for reviews
Best CRM solution for business
What do you like best about the product?
It is a very useful CRM tool which is results as a solution helps in our compnay effective sales, and my team customer tracking
What do you dislike about the product?
It is a bit expensive software and requires a proper training for a person to execute.
What problems is the product solving and how is that benefiting you?
Many businesses struggle to keep track of customer data across various systems and platforms, leading to disjointed data and a lack of insights. Salesforce provides a central platform to manage all customer data, providing a 360-degree view of customer interactions.
fabulous experience with new and easy technology
What do you like best about the product?
It's straightforward to use for making and receiving calls, plus it also features emails, and all data, like the conversation and reminders, are excellent.
I can say it is the best.
I can say it is the best.
What do you dislike about the product?
to be enough honest I did not find and negative point about it because everything is easy to access so I can say we can improve it more by adding more features in it.
What problems is the product solving and how is that benefiting you?
Its solving the business problems of our company like arranging data like call/email/chat etc etc
It is benefitting me because its making my day today job easier by such wonderful easy oriented technology
It is benefitting me because its making my day today job easier by such wonderful easy oriented technology
May the SalesForce be with you!
What do you like best about the product?
What do I like about Salesforce Sales Cloud? Storage, I can store all my database, all the leads! Be it Prospect, Lost, and all my Customers, it's all there! I can designate any Lead, check the progress, when was the last contact and if I am needed on the account or easily coach my agent! The Force is Really Strong on this one!
What do you dislike about the product?
If only a messaging app could be integrated with Salesforce, that would be fantastic! Oh, Wait, you can include the script. Voila! You can now use Salesforce to communicate with your prospect instantly!
What problems is the product solving and how is that benefiting you?
If you look into it, the problem that SF is solving is storage accessibility. I don't need now to upgrade my network's storage capacity continuously. Wherever branch I am visiting, I can still access the database securely; plus, the customer support is outstanding!
Salesforce Sales Cloud is *THE* CRM platform for established businesses.
What do you like best about the product?
90%+ of the salespeople I met, have used Salesforce in the past, so generally, it has a shallow learning curve when onboarding new reps. If you have the right Salesforce admin team, it can be customized to meet and mirror your exact sales process. Because it's the market-leading CRM platform, almost every other sales and marketing tool offers a direct integration with the platform.
What do you dislike about the product?
The look&feel is from 2015, there are definitely more modern and streamlined solutions out there. If you use the default reporting and dashboarding functionality, and not Tablueau/Einstein, the dashboards can be quite limited and hard to use. Without a dedicated technical implementation team, and ideally multiple admins, it's almost impossible to set it up and use it out of the box, so for smaller or new startups it's not really an option without making a sizeable investment into setup and maintanance.
What problems is the product solving and how is that benefiting you?
We use Salesforce as our CRM platform, both for lead and opportunity management. It is a system of record for our sales team, helping reps manage their leads and opportunities based on the defined sales process, and offers visibility to sales management into their sales pipeline, so they can make data-driven decisions to close more deals faster.
Awesome made my work easy to achieve the target
What do you like best about the product?
sales force help me track the leads and make proper follow ups with the customers. it gives realtime reminders to follow up
What do you dislike about the product?
filters are not working properly. many times filters are not working
What problems is the product solving and how is that benefiting you?
It helps me to track the leads and make follow ups with the customers. It helps me to achive my targets.
Streamline Your Sales Processes
What do you like best about the product?
Salesforce Sales Cloud is a robust and comprehensive sales automation software that offers a wide range of features to help our business manage our sales processes more efficiently. Its user-friendly interface, customizable dashboards, and mobile accessibility make it a top choice for sales teams looking to streamline their workflows and improve collaboration. Additionally, its integration with other Salesforce products and third-party applications further enhance its functionality and overall value.
What do you dislike about the product?
Difficulty with the software's learning curve and complexity, which can make it challenging to navigate and set up.
What problems is the product solving and how is that benefiting you?
Improve our sales processes by providing a range of tools and features to streamline workflows and increase productivity. Our business performance increases thanks to these kinds of tools.
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