Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
A good CRM/Workflow tool with some reporting limitations
What do you like best about the product?
It is a good tool to aggregate sales and work request data. The ability to combine reporting to find both prospective and actual projects for a client is very good. The ability to target specific work request types, projects, or clients is dynamic and useful.
What do you dislike about the product?
The platform suffers from a lot of garbage in garbage out errors - if the users do not input the information correctly, hunting down requests is very challenging. The end users also have issues at times generating reports of out the data due to permission issues.
What problems is the product solving and how is that benefiting you?
We use this as both sales pipeline tool and an internal workflow tracing tool. It allows us to see, in realtime, potential incoming work, actual work ongoing, and historical metrics for clients.
If you have a large sales team across geography, Salesforce Sales Cloud is a must!
What do you like best about the product?
The best part of Salesforce Sales cloud is its ability to optimize your salesforce process. It reduces the time sales personnel spend on CRM tools and automatically allows them to log all their activities and conversations. There are many other features that are super helpful not just for sales but for leadership too, who can get instant insights on the sales team's performance.
What do you dislike about the product?
There is nothing to dislike except that you need an IT team, SFDC experts and process experts to implement this. While the platform has been built to be super easy, it does require massive change management and a learning curve for sales teams to adapt to new systems.
What problems is the product solving and how is that benefiting you?
Salesforce cloud is automating much of our sales conversations on the system without much dependence on any manual intervention. Integration with Outlook enhances accuracy. Apart from that conversation intelligence, salesforce's ease of integration with numerous platforms such as Marketo or other marketing automation platforms, ABM platforms such as 6sense, and Analytics platforms such as Bizible are commendable and help bring insights from various platforms all in a single place.
Full Service Care
What do you like best about the product?
Easy to access and gather information for customers. Easy to document activities
What do you dislike about the product?
Hard to navigate the mobile app. I can get it data I need but it takes longer than I expect it would
What problems is the product solving and how is that benefiting you?
Looking up issues and steps that have been taken so far to resolve any issues
everstage for salesforce
What do you like best about the product?
Salesforce sales will help to store the data and maintain the account as per the scheduled dates, and its shows the targets and achievements and what will be the upcoming task etc.
What do you dislike about the product?
I can say it's not a dislike; it will show a refund as well, so it makes us put more effort into getting out of the refund slab. And rest all is good no dislike the salesforce cloud
What problems is the product solving and how is that benefiting you?
One good thing about the salesforce is it will show all the activities like past and, upcoming, present activities. Its makes it so easy to perform and user friendly. It shows our target and achievement.
Pretty straight forward
What do you like best about the product?
the data mapping tool made it very easy to identify data elements and how they would be imported
What do you dislike about the product?
too many clicks before the integration is actually confirmed
What problems is the product solving and how is that benefiting you?
sales management, metrics, contact tracing, contract and sales handoff
The Best!
What do you like best about the product?
Data! All the data we need in one spot!!!
What do you dislike about the product?
The programming...but that is for the specialists!
What problems is the product solving and how is that benefiting you?
The history of conversations, calls, and deal registration all in one place. The partner addition to us is easy to use for tracking partners, along with end users. The data mapping is excellent, as data is king...and the dashboard is very visually appealing...
ELITE FOR SALES
What do you like best about the product?
Better to access all the leads, manage tasks for every piece of information individually in one platform, and even organize tasks so that we never miss out on reaching our customers on time.
What do you dislike about the product?
Salesforce has a phone application as well, which can be used to show real-time notifications for tasks call follow-ups and even payment reminders target assignments as well.
What problems is the product solving and how is that benefiting you?
It helps to check leads, assign new leads, and overall information counts everything on the same platform. I have used Leadsquared CRM before, but it creates more complexity in changing stages of leads, bifurcating which lead is a prospect or which is not, and even customer details are very minute. In contrast, salesforce helps in all this in one go.
Good CRM tool but need to improve the user experience
What do you like best about the product?
I have it all in one place, all the reports, all the leads, companies and the status of each. Easy to have control
What do you dislike about the product?
Is not user-friendly, the layout looks very old and you need many clicks in order to make an action
What problems is the product solving and how is that benefiting you?
To have all my leads in one place, have reports on every stage of our sales cycle and be able to analyze all the information at once
SALESFORCE - The Force to create Sales
What do you like best about the product?
1. Easy to Use always.
2. We Add a comment about the lead.
3. Easy to create an activity.
4. Clear view of all the activities updated by us.
5. Scorecards there.
2. We Add a comment about the lead.
3. Easy to create an activity.
4. Clear view of all the activities updated by us.
5. Scorecards there.
What do you dislike about the product?
1. The program's speed opens when we login into the lead.
2. please remove the authenticator and use the password in the app; Authenticator takes too much time.
2. please remove the authenticator and use the password in the app; Authenticator takes too much time.
What problems is the product solving and how is that benefiting you?
It's easy to update the activity done in the past and remind us of the movement of the future things to be done. It Tracks the up-to-date activity in salesforce.
Makes my workday streamlined
What do you like best about the product?
The CRM aspect is wonderful, a complete history of all client communication is stored in one place.
What do you dislike about the product?
Moving from tasks to a client contact screen doesn't automatically open a new page.
What problems is the product solving and how is that benefiting you?
Centralized CRM for all of the company. You cn easily see the past communications that another team member had with your clients keeping us all on the same page.
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