Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Platform for Growth, but Some Reports Are Unhelpful
What do you like best about the product?
It's a great platform with a bunch of stuff right out the box to help your company grow.
What do you dislike about the product?
There were a lot of reports I didn't find useful.
What problems is the product solving and how is that benefiting you?
It helped us keep track of our donors.
Great Automation for Sales, but Lacks Fit for Government Contracting
What do you like best about the product?
The automation it brings to the sales teams
What do you dislike about the product?
The best features don’t work well within our government contracting industry
What problems is the product solving and how is that benefiting you?
It’s allowing us to forecast our orders
Great Experience, No Complaints
What do you like best about the product?
Customer experience is really comparable
What do you dislike about the product?
It is kinda hard to learn and not the most user friendly
What problems is the product solving and how is that benefiting you?
Helps connect our BD team to sales team
Great Data Integration, No Major Drawbacks
What do you like best about the product?
Everything is awesome, great tool. Love the integration.
What do you dislike about the product?
Everything is awesome, great tool. Love the integration
What problems is the product solving and how is that benefiting you?
Everything is awesome, great tool. Love the integration
Great Lead Management and Easy Integration
What do you like best about the product?
There are definitely strong opportunities for lead management, including handling accounts and contacts, and I appreciate how easily it can be integrated.
What do you dislike about the product?
At the moment, I have no complaints and I like it just the way it is.
What problems is the product solving and how is that benefiting you?
This tool has been extremely helpful for managing leads and ensuring timely follow-ups.
Seamless Integration and User-Friendly Experience
What do you like best about the product?
I appreciate Salesforce Sales Cloud for being user-friendly, which makes it easy to navigate. The product’s ability to integrate with other tools, such as Outlook and our PMS, Opera, enhances our workflow. The mobile app is extremely beneficial, facilitating work on the go. The straightforward setup, especially with support from our vendor, Amadeus, and the product’s overall ease are substantial benefits. Additionally, I find its efficiency in allowing our sellers and catering staff to work effectively every day as a huge benefit.
What do you dislike about the product?
The security of the platform needs to be adjusted a little bit.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud a huge benefit as it allows our sellers and catering staff to work efficiently every day. The mobile app, Outlook integration, and ease of use significantly enhance our operations.
Flexible Customization, but Steep Learning Curve
What do you like best about the product?
I like the way you can configure the platform for the needs of customers. It allows for easy personalization
What do you dislike about the product?
I dislike the learning curve on the platform.
What problems is the product solving and how is that benefiting you?
Getting my clients to retain their customers and make more sales through the pipeline
Great Central Hub for Sales, but Challenging for Less Tech-Savvy Users
What do you like best about the product?
This tool serves as a central hub for all sales activities. When used properly, it provides an excellent way to communicate about shared accounts and projects. It also eliminates the need for scattered spreadsheets and disorganized sources of sales activity data.
What do you dislike about the product?
Our aging workforce lacks the savvy and confidence with technology. They don’t understand the finer points of to tool.
What problems is the product solving and how is that benefiting you?
This tool is assisting us in centralizing our sales activity data, which in the past was typically stored in spreadsheets.
Great for Unifying Sales Data
What do you like best about the product?
Unify all of my sales data into one place
What do you dislike about the product?
Sales reps often enter inconsistent, incomplete, or duplicate records
What problems is the product solving and how is that benefiting you?
Centralized all customer sales data into one location
Powerful CRM with Challenging Setup
What do you like best about the product?
I appreciate how Salesforce Sales Cloud consolidates all customer information in one place, enabling the sales team to stay on track with their opportunities. The features I find most useful include opportunity management, pipeline tracking, scheduling, and sales engagement, which greatly enhance productivity.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud challenging due to a lack of internal talent, which necessitated extensive training for our team. This made the onboarding process difficult. Additionally, the pricing seems high, prompting a preference for a lower price point. I also feel that there could be more 'out of the box' reporting and dashboards available to enhance usability and user experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud consolidates customer information, keeping the sales team on track with opportunities, streamlining customer CRM processes.
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