Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Integration with CPQ and Sales Cloud, but Quote Automation Needs Improvement
What do you like best about the product?
We use cpq and salescloud and prm instance
What do you dislike about the product?
Automation ease of quote creation and flows
What problems is the product solving and how is that benefiting you?
Quicker deal closue and getting revenue
Great Contact Overview, but Struggles with Data Quality and Adoption
What do you like best about the product?
I appreciate being able to see a complete overview of a contact, including all the activities linked to that individual.
What do you dislike about the product?
Our organization is disorganized, and the quality of our data is poor. There is a lack of governance, and adoption has not taken place.
What problems is the product solving and how is that benefiting you?
Trying to capture opportunities
Flexible, Integrative, and Efficient
What do you like best about the product?
I appreciate Salesforce Sales Cloud's ability to address problems at various stages of the sales funnel, providing effective team management and improving seller experience. I enjoy the connectivity features and insightful reporting capabilities, which make my job easier and enable sellers to perform optimally. Additionally, Salesforce's flexibility, integration capability, and custom development options stand out as valuable aspects.
What do you dislike about the product?
I dislike that the user interface can be problematic at times, specifically mentioning that the clock gets stuck frequently and that there are issues with updates.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems at different sales funnel stages by routing virtualized leads, providing account context for better seller experiences, and integrating third-party tools to quicken processes.
Flexible and Powerful Tool, Still Testing
What do you like best about the product?
The flexibility of the tool and power of it
What do you dislike about the product?
Still testing thr tool don’t know enough yet
What problems is the product solving and how is that benefiting you?
Looking at the potential
Great Lead Management, But Missing Round Robin Assignment
What do you like best about the product?
Sales. Clouds lead management and scoring is amazing
What do you dislike about the product?
It does not have round robin assignment feature
What problems is the product solving and how is that benefiting you?
This is helping in leads scoring and qualification
Intuitive UI, but Customization Can Be Challenging
What do you like best about the product?
It’s easy to use and a very intuitive UI
What do you dislike about the product?
It’s harder to customize because our implementation
What problems is the product solving and how is that benefiting you?
Opportunity management and closing deals
User-Friendly and Highly Efficient CRM Solution
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its user-friendly and extremely easy to use interface. It's invaluable in organizing our customer data, contacts, and details to enable our sales teams to sell better and understand customers more deeply. I also value its usability over a decade, which speaks to its reliability and integration with tools like Tableau and Salesforce Billing.
What do you dislike about the product?
I would like to have more user-guided flows that enable users to complete specific tasks or actions with guidance, which currently seems to be lacking in Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to organize customer data and contacts, enabling my sales team to sell better and understand our customers more thoroughly.
Long-Term User: Essential for Pipeline Management Despite Setup Challenges
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to manage opportunities and business pipeline effectively, giving us better insights. The system supports employees in pursuing opportunities and provides insights for leadership. I find features like Opportunities, engagements, and reporting particularly useful.
What do you dislike about the product?
I find the need for regularly updated documentation challenging. Salesforce keeps introducing new changes with every release, making it very hard to keep up with the documentation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our opportunities and business pipeline, gaining better insights and supporting our employees in pursuing opportunities, which enhances leadership insight.
Great Sales Tools, But Pricing and Add-Ons Are Frustrating
What do you like best about the product?
Industry standard lead prospecting, pipeline management, and sales forecasting. Dedication to continual improvement
What do you dislike about the product?
Pricing gets exorbitant, new features are not included as part of the core platform but rather require additional licensing and pricing
What problems is the product solving and how is that benefiting you?
It manages all of our customer and prospect data
Powerful SaA Powerful CRM That Drives Sales Efficiencyles Management with a Steep Learning Curve
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It gives a clear view of leads, opportunities, and customer interactions, which helps sales teams prioritize effectively and close deals faster. The automation features and real-time dashboards also make it easier to track performance and forecast sales accurately.
What do you dislike about the product?
One thing I dislike about Salesforce Sales Cloud is that it can be quite complex to customize and manage without proper training. For smaller teams, setting up workflows or reports sometimes requires admin support. However, once the system is configured correctly, it becomes an incredibly powerful and efficient tool.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of disconnected sales data and lack of visibility into the sales pipeline. Before using it, tracking leads, managing opportunities, and forecasting sales required multiple tools and manual updates. Now, everything is centralized in one platform, allowing our team to collaborate more efficiently, make data-driven decisions, and close deals faster.
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