Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Collaboration and Insightful Sales Tracking
What do you like best about the product?
I appreciate how Salesforce Sales Cloud facilitates collaboration and task management, resolving many team-related issues effectively. The system's ability to track prospects and clients, coupled with opportunities and stages, helps predict and improve outcomes in the sales cycle. The seamless integration with email applications enhances communication. I also find the unified view of customers helpful and value the remote accessibility without needing additional software.
What do you dislike about the product?
I find it frustrating that once person accounts are activated in Salesforce Sales Cloud, they cannot be turned off. Sometimes organizations enable this feature thinking it is necessary, but later realize it is not, and yet there is no option to revert this action.
What problems is the product solving and how is that benefiting you?
I find the product solves collaboration and task management issues, ensuring accurate, up-to-date records and enabling accessible customer views for better decision-making.
Powerful CRM with Complex Setup
What do you like best about the product?
I have found Salesforce Sales Cloud to be very beneficial in increasing our sales funnel and improving accountability among reps. It also significantly enhances visibility and boosts productivity, making these aspects much better for my work. I believe all the features, particularly pipeline management, are great.
What do you dislike about the product?
Setting up Salesforce Sales Cloud was difficult. We didn't have the right team to implement it internally, and we thought we could do it ourselves. However, it turned out that we needed more help from Salesforce than our team was willing to acknowledge.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud boosts sales funnel efficiency, increases accountability for reps, enhances visibility, and improves productivity.
Great Sales Automation, But UX Needs Improvement
What do you like best about the product?
Centralizing all sales activity one one platform with automations
What do you dislike about the product?
UX needs a revamp to make it more use friendly
What problems is the product solving and how is that benefiting you?
Easily consolidate all sales data and report
Great Integration with Salesforce, but High Cost is a Drawback
What do you like best about the product?
ease of integration to the suite within salesforce
What do you dislike about the product?
cost is very prohibitive and difficult to articulate in the business case
What problems is the product solving and how is that benefiting you?
marketing is able to use the product with ease
Seamless Integration with Essential Security Features
What do you like best about the product?
I appreciate Salesforce Sales Cloud’s seamless integration with various platforms, which minimizes human intervention and makes workflows smoother. The setup process was seamless as well, according to my team. Additionally, I value the product’s strong data integrity, compliance, and security features, which are crucial for our operations.
What do you dislike about the product?
Nothing in particular
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to ensure data integrity and compliance, benefiting from enhanced data security and reducing human intervention with seamless native integrations.
Sales Cloud Boosts Efficiency and Speed—No Complaints So Far
What do you like best about the product?
The sales cloud allows us to move faster and more efficient. We have enjoyed using it.
What do you dislike about the product?
No dislikes this far and we are still using it.
What problems is the product solving and how is that benefiting you?
It’s helping us with data usage and saving more efficiently.
Great Customer Service, But Needs Better AI Security Explanations
What do you like best about the product?
They are nice and customer friendly and always evolving.
What do you dislike about the product?
They need to explain more about AI security
What problems is the product solving and how is that benefiting you?
Easier to reach out to customers without emailing
Great Sales Flow, But Needs More Pricing Flexibility
What do you like best about the product?
I like the flow of the sales process, using lead, conversion, opportunity, quote and order
What do you dislike about the product?
The missing possibility to compose the price with other variables
What problems is the product solving and how is that benefiting you?
Forecast problems
Seamless Lead-to-Contract Workflow, but Clunky Implementation
What do you like best about the product?
Cam create seamless workflow from lead to contracting.
What do you dislike about the product?
Workflows can be clunky or require too many clicks. Need to be careful about implementation.
What problems is the product solving and how is that benefiting you?
Provides system of record for contracting, sales, and asset management.
Salesforce Sales Cloud: A Reliable Partner with Room for Improvement
What do you like best about the product?
I love the flexibility to customize, which has been essential for our highly tailored application needs. The no-code options like flows or configurations provide great convenience. Additionally, the seamless integration with multiple platforms and tools like NetSuite, SAP, and our Java-built platform enhances our business processes considerably. I also appreciate that Salesforce Sales Cloud has been intuitive and user-friendly, easing the transition from Classic to Lightning.
What do you dislike about the product?
I find difficulties with the CPQ (Configure, Price, Quote) managed package in the sales process, which has prompted us to consider switching to RCA in hopes of resolving these pain points. Additionally, I would like to see a reduction in the number of clicks or actions required to complete a sale on the quoting, as this process can feel cumbersome.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to streamline the sales process, creating and converting quotes into sales, thus effectively closing opportunities.
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