Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Onboarding with The II, but Dashboard Creation Needs Improvement
What do you like best about the product?
The II makes onboarding simple and easy to adopt. Less clicks and easier access to key items
What do you dislike about the product?
Limitations around some of the dashboard creation for our team.
What problems is the product solving and how is that benefiting you?
Ease of use for sales reps and it allows us to onboard faster, reducing hiring and onboarding time
Easy to Use, but Information Can Be Hard to Find
What do you like best about the product?
It's so easy and convenient to use, makes me job easier
What do you dislike about the product?
Sometimes it's hard to find information, which is hard to train
What problems is the product solving and how is that benefiting you?
I can do my sales reports easy
Challenging Setup, but Beneficial for Customer Management
What do you like best about the product?
I appreciate how Salesforce Sales Cloud has significantly improved management, especially in reducing duplicate records, demonstrating its effectiveness in data organization. I also value the traceability it offers, allowing for detailed tracking of actions taken, which greatly facilitates management with clients.
What do you dislike about the product?
I experienced that the initial setup process of Salesforce Sales Cloud was a challenge, particularly when adjusting internal procedures to the solution.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud improves management by reducing duplicate records and facilitates customer management.
“A Powerful Tool for Smarter, Data-Driven Business Growth”
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it gives me complete visibility into the entire sales pipeline — from lead to close. It helps me track every opportunity, prioritize high-value prospects, and automate follow-ups so nothing slips through the cracks. The insights and dashboards make it easy to forecast accurately and focus my team’s efforts where they’ll have the biggest impact.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful platform, it can sometimes feel a bit complex for day-to-day business development activities. Customizing reports or updating records on the go can take extra time, especially when juggling multiple opportunities. I’d love to see a more streamlined, intuitive interface for prospecting and quicker data entry to keep the focus on building relationships rather than managing admin work.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the challenge of managing leads, opportunities, and client interactions across multiple channels. It centralizes all sales activities, giving me a clear view of the pipeline and helping me prioritize high-potential deals. With automation and real-time insights, I can forecast more accurately, track performance, and spend more time building relationships instead of chasing data — ultimately improving conversion rates and overall sales efficiency.
Highly Customizable CRM for Any Business Size, but Pricey Per License
What do you like best about the product?
its unmatched scalability and customization, which allow any business, from a startup to a global enterprise, to precisely mold the CRM to fit its unique sales process.
What do you dislike about the product?
Salesforce Sales Cloud are its high total cost of ownership, driven by expensive per-user licenses and the required continuous investment in specialized administrators or consultants for complex configuration.
What problems is the product solving and how is that benefiting you?
providing a single, organized source of truth for all customer interactions. This benefits users by enabling sales automation for administrative tasks and delivering real-time, data-driven insights that lead to more accurate forecasting and faster deal closures.
Flexible CRM with Powerful Features but a Steep Learning Curve and Pricey Add-Ons
What do you like best about the product?
It’s simple enough to use out of the box for small and mid sized businesses, or complex enough to run a fully automated enterprise solution. It’s as large and useful as you wish to invest in it.
What do you dislike about the product?
It has a steep learning curve and feels a bit clunky compared to other more modern CRM systems, and seemingly basic functions that are Included in other CRM applications is an add on that can get very pricey.
What problems is the product solving and how is that benefiting you?
Tracking of pipeline, lead and marketing success, revenue forecasting, and task management .
Transformed Our Sales Effectively
What do you like best about the product?
I like the architecture and the functionalities that Salesforce Cloud offers, as they are well designed. I also like the mobility aspect, as it is very useful for my work.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Cloud to solve typical marketing and sales problems, which helps increase my company's revenue.
Great Out-of-the-Box Features and Easy to Use
What do you like best about the product?
Out of the box capabilities and ease of use.
What do you dislike about the product?
Nothing on the downside with service cloud.
What problems is the product solving and how is that benefiting you?
Engagement with clients and efficient case and call management.
Effective Citizen Management with Salesforce, But It Could Be More Affordable
What do you like best about the product?
I like the ease of implementation that Salesforce Sales Cloud offers and especially the artificial intelligence it presents. It helps us a lot to manage all our citizens and have a global view of what they do with us. I also appreciate the ability to communicate and run global campaigns with our entire group of citizens.
What do you dislike about the product?
I would make it cheaper.
What problems is the product solving and how is that benefiting you?
It helps us manage citizens and have a global vision, improving communication and allowing global campaigns.
Reliable and User-Friendly Interface
What do you like best about the product?
Great reliability and user interface. Easy to use
What do you dislike about the product?
The quoting feature on sales cloud could be improved
What problems is the product solving and how is that benefiting you?
Great for managing our pipeline and customers at a glance
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