Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Tracking Applicants, But Funnel Reporting Needs Improvement
What do you like best about the product?
Sales Cloud has been very helpful for us in tracking potential applicants. It allows us to monitor their progress throughout our application funnel, and I am now able to generate more detailed reports as a result.
What do you dislike about the product?
There aren’t any true funnel reports available. The current funnel reports only display where applications are in the process, rather than providing a view of the entire journey through the application process.
What problems is the product solving and how is that benefiting you?
This tool makes it much easier for me to monitor where students are in the application process, something that was previously quite challenging.
Powerful Automation, But Needs Improvement in Monitoring
What do you like best about the product?
I enjoy the capability of Salesforce Sales Cloud to automate tasks through the creation of 'flows', which improves work efficiency. I also appreciate the constant improvements that Salesforce introduces in each update, keeping the tool innovative and relevant.
What do you dislike about the product?
I don't like how your capture tool works. I don't like its configuration, the lack of active monitoring, and in general, I consider it not to be a good tool.
What problems is the product solving and how is that benefiting you?
The product helps manage possibilities in a clinic, handling hospitalization budgets and automating tasks to improve the work of sales executives.
Great Versatility, but Standard Field Limitations
What do you like best about the product?
Amount of functionality that is readily available that is suitable for variety of businesses
What do you dislike about the product?
Limitations with standard fields. Ex: Date Of Birth standard field cannot be encrypted
What problems is the product solving and how is that benefiting you?
Lead intake, customer management
Transformative CRM with Easy Customization
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ease of use and configurability. It's beneficial in giving visibility into our biggest opportunities, allowing our sales and service teams to collaborate effectively on customer-related issues. I also love the wide range of products it covers, which enhances our operations.
What do you dislike about the product?
I find the lack of configuration options available to business users to be a downside.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud provides visibility into opportunities, allowing our teams to collaborate effectively on product issues and recommendations, enhancing overall process efficiency.
Easy to Use and Keeps All Opportunities in One Place
What do you like best about the product?
Ease of use. Never moss any leads. Opporunities and cases in one place.
What do you dislike about the product?
I am a new user so I do not have any specific reasons to dislike.
What problems is the product solving and how is that benefiting you?
Identifying sales opportunities
Solid Performance with Room for Industry-Specific Growth
What do you like best about the product?
I appreciate that Salesforce Sales Cloud has become the preferred solution for us and our customers, helping us streamline our operations without a need to switch platforms. Its comprehensive features in managing sales processes and the integration with other industry-specific clouds make it indispensable. We value the complete Salesforce package that provides extensive capabilities, making it a compelling choice over standalone alternatives. The consistent experience over five years gives us confidence to maintain its use.
What do you dislike about the product?
I feel that there is a lack of practical use cases for my communication area. It would be beneficial to see how the agentic feature can help overall. While there are frameworks provided, having direct, industry-specific use cases would be very helpful to me.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud aids in configuring complete buy journeys, supports communication needs, and integrates with industry-specific clouds. It helps streamline use cases and enhances customer interactions, although more practical use cases could further optimize our communication strategies.
Great Flexibility, but High Costs
What do you like best about the product?
Zapier offers excellent flexibility when it comes to integrating with other systems. It makes it easy to connect various platforms and seamlessly push or pull data into Salesforce.
What do you dislike about the product?
Costs are so high - it’s prohibitive during a cost effective growth curve for my company.
What problems is the product solving and how is that benefiting you?
It makes understanding g our sales pipeline easier to work with across lots of lead types
Data-Driven Flexibility with Some Support Hurdles
What do you like best about the product?
I appreciate the flexibility Salesforce Sales Cloud offers, allowing me to set up business processes that fit our unique needs rather than forcing us to adapt our processes to the tool. I value the robust solutions we can build with low code, which made the setup effort worth it. The integration capabilities with our internal systems are seamless and beneficial. Leveraging Einstein features has enhanced our pipeline forecasting and data-driven strategies. Moving from manual processes to data-backed insights has significantly improved our sales and marketing ROI tracking, customer understanding, and revenue prediction.
What do you dislike about the product?
I find the support received from Salesforce when setting up a new organization to be lacking. There is not enough access to best practices, and it doesn't adequately assist teams in gaining the necessary buy-in.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to track pipelines and forecast sales, integrate tools, adopt Einstein features, and move to a data-driven strategy, improving accuracy and ROI tracking.
Simplifies Processes, But Has Some Downsides
What do you like best about the product?
Making process so easy and analyizing needs very quickly
What do you dislike about the product?
Good for every projrction for analysing needs
What problems is the product solving and how is that benefiting you?
Making process easy
Powerful Sales Cloud, but Pricing and Licensing Need Improvement
What do you like best about the product?
Sales cloud is super power and robust all the time
What do you dislike about the product?
I do not like pricing structures and licensing
What problems is the product solving and how is that benefiting you?
Sales pricess
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