Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Industry Standard, but Occasionallarcy Limiting
What do you like best about the product?
Industry standard setting product, easy to use.
What do you dislike about the product?
Sometimes you'd like to turn off certain features due to customer specific needs
What problems is the product solving and how is that benefiting you?
Tracking our sales / policy pipeline
Great Features Like 360° View and Automation, but Setup and Costs Are Drawbacks
What do you like best about the product?
1. 360° Customer View .
2. Automation & Workflows –
3. Customizable Dashboards –
2. Automation & Workflows –
3. Customizable Dashboards –
What do you dislike about the product?
Complex setup
Cost
And addon to the product
Cost
And addon to the product
What problems is the product solving and how is that benefiting you?
It gives our sales team a single view of every lead, opportunity, and account, which keeps everyone aligned. The automation and dashboards help track pipeline health, forecast accurately, and focus on high-value deals instead of admin work.
Powerful and Customizable, Admin Automation Can Be Overly Complex
What do you like best about the product?
I like how Salesforce Sales Cloud brings all customer and sales data into one place, allowing reps and managers to track leads, opportunities, and performance in real time. As an admin, I appreciate how customizable and scalable it is — I can tailor processes, automation, and dashboards to fit our exact business needs without heavy coding.
What do you dislike about the product?
While Sales Cloud is powerful, some admin tasks can still feel overly complex — especially when managing multiple automation tools like Flows, validation rules, and approval processes that can overlap. It would be great if Salesforce streamlined these into a more unified automation experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has streamlined how we manage leads, opportunities, and customer data by putting everything in one place. It’s solved issues with data silos and manual tracking, giving our sales team better visibility and saving time through automation and reporting. I like how customizable and powerful the platform is, though it can get complex to maintain as automations and customizations grow. Overall, it’s helped improve efficiency, data accuracy, and decision-making across the sales process.
Great for Tracking Sales, but Dislike the Increasing Renewal Pricing
What do you like best about the product?
Help me to tract the sales activities and status
What do you dislike about the product?
Pricing it’s in crease every renewal time. Not pay per use
What problems is the product solving and how is that benefiting you?
Tracking deal. Report status to achieve the target
Great Customer Insights, but Can Be Overly Complex
What do you like best about the product?
360 view of the customer. Customized next steps
What do you dislike about the product?
Can be overly complex and difficult to navigate
What problems is the product solving and how is that benefiting you?
Understanding where the customer is and where they need to go
Great Customization, but Performance and Account Sharing Need Improvement
What do you like best about the product?
Being able to customize it. My developers can write code an automation to make it better and refined.
What do you dislike about the product?
Can be slow at times and sharing accounts is tough.
What problems is the product solving and how is that benefiting you?
Running order management and deployment across the entire sales lifecycle.
Salesforce: The Perfect Tool for Managing Sales Pipelines
What do you like best about the product?
It’s the perfect tool to manage sales pipeline
What do you dislike about the product?
Nothing. It’s a perfect tool.
The salesforce platform is amazing.
The salesforce platform is amazing.
What problems is the product solving and how is that benefiting you?
Manage opportunties, accounts, contacts and more…
Easy Implementation, High Impact, but Adoption Challenges Among Sales Executives
What do you like best about the product?
Easy to implement, high impact on business
What do you dislike about the product?
Difficult to drive adoption of the tool in sales executives
What problems is the product solving and how is that benefiting you?
Track down easily the sales status and permit to do easily fore cast
Excellent Sales CRM Analysis, but Configuration Can Be Clunky
What do you like best about the product?
Honestly the best in class for sales crm analysis and support
What do you dislike about the product?
Some things can be clunky and hard to configure.
What problems is the product solving and how is that benefiting you?
Enabling our reps to quote and track sales
Great Pipeline Management, But Lacks Built-In Opportunity Summaries
What do you like best about the product?
Easy to manage pipeline and the activity tracking is great
What do you dislike about the product?
Opportunity summaries should be out of box feature
What problems is the product solving and how is that benefiting you?
Manage our full sales lifecycle
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