Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless Workflow but Needs Better Pricing
What do you like best about the product?
I appreciate Salesforce Sales Cloud for enabling us to onboard new customers much faster, making our processes more efficient. I also find the Einstein insights particularly useful for improving customer retention and keeping track of renewal timelines. Additionally, the seamless workflow process is a significant advantage and a reason I would consider purchasing it again.
What do you dislike about the product?
I dislike the current pricing structure of Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to onboard customers faster and benefit from improved customer retention and renewal insights with Einstein.
Flexible and Insightful, but Challenging for Sales Rep Adoption
What do you like best about the product?
Ability to configure to our needs as well as the good reporting
What do you dislike about the product?
Learning curve - getting sales reps to consistently use it
What problems is the product solving and how is that benefiting you?
Connecting our two front end teams together in one solution with one source of truth
Boosts Sales Efficiency with Integrated Insights
What do you like best about the product?
I appreciate Salesforce Sales Cloud’s ability to provide my sales team with data and insights, making them more efficient by helping them understand genuine market opportunities. This also helps them target efforts effectively and have insightful conversations, supported by next best suggestions.
What do you dislike about the product?
I found the initial setup and configuration process challenging, particularly because it involves change management and getting people accustomed to adopting a new tool.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps my sales team identify genuine opportunities, focus their efforts, and provides insights for effective conversations, making them more efficient.
Great Data Access Across Departments, But Sales Team Usability Needs Improvement
What do you like best about the product?
Ability to interact with other departments and have data at fongertips
What do you dislike about the product?
Need to make it even easier for sales team still botherpals
What problems is the product solving and how is that benefiting you?
Data between multiple departments
Great Lead Conversion, but Needs Better Duplicate Rules and Console UI
What do you like best about the product?
Sales cloud has a good feature of converting leads to contacts
What do you dislike about the product?
Leads duplicate rules and Console UI for agents
What problems is the product solving and how is that benefiting you?
Membership enrollment and renewals. Improved productivity
Salesforce Sales Cloud: Clear Opportunity Management and Real-Time Sales Insights
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its straightforward opportunity management, transparent pipeline reporting, and user-friendly activity tracking. The platform offers real-time insights into sales performance, facilitates organized follow-up, and empowers teams to make data-driven decisions.
What do you dislike about the product?
Sales Cloud, in its default state, often feels complex and not very intuitive. The standard page layouts tend to be cluttered, making navigation challenging, while the built-in reporting and forecasting features are somewhat limited. Additionally, activity management does not provide enough context, which can hinder productivity. To make Sales Cloud align with real sales processes, significant customization is usually necessary. Furthermore, inconsistent adoption across teams can make the reporting less reliable.
What problems is the product solving and how is that benefiting you?
Pipeline management, account management, sales representative efficiency, and production planning, strategy decisions are all important aspects that were important
Empowers Case Management but Needs UI Improvements
What do you like best about the product?
I greatly value how Salesforce Sales Cloud facilitates quick resolution of problems and cases, which streamlines our operations. The platform's case management capabilities and omnichannel experience are particularly beneficial. It supports our agents in managing patient care efficiently and implementing agent force objectives seamlessly.
What do you dislike about the product?
I find it difficult to customize Salesforce Sales Cloud for different profiles, especially regarding case management and creating an omnichannel journey. Additionally, I think the user interface could be improved to enhance user interaction and experience.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to solve case management issues, helping agents resolve cases quickly and improving patient care fulfillment.
Great for Lead Tracking, but Overwhelming for Beginners
What do you like best about the product?
Sales cloud makes it easy for our sales reps to easily review and track their leads.
What do you dislike about the product?
The functionality as a beginner can be very overwhelming.
What problems is the product solving and how is that benefiting you?
Capturing Customer information, tracking leads and opportunities in a standard and efficient way.
Effective CRM with Challenging Setup
What do you like best about the product?
I appreciate the targeted email functionality the most. It's crucial for enhancing account engagement on key tasks and accounts. The integration with the main Salesforce CRM is significant for me, as the scale and seamless connectivity offer substantial benefits.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be quite complex due to the intricate workflows we had in place, making the process of replicating them into the system a significant task. Additionally, I feel there's room for improvement with its basic intelligence and agent signature, which I expect to evolve significantly.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud enhances account engagement on key tasks, especially for key accounts, which is crucial for us. The targeted email functionality is highly appreciated.
Innovative and Useful, but Updates Are Hard to Track
What do you like best about the product?
Provides a way to house and use our date. Always innovating!
What do you dislike about the product?
Hard to find the updates if you aren't going to the conferences or part of a community.
What problems is the product solving and how is that benefiting you?
Allows us to track our data
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