Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great RevOps Hub, but Needs More Flexibility with Opportunity Products
What do you like best about the product?
The best part about it is how it acts as center point for all of the RevOps functions.
What do you dislike about the product?
I wish there was more flexibility when it comes to using Opportunity Products more seamlessly when building validation rules in related objects.
What problems is the product solving and how is that benefiting you?
Having all customer interactions and details stored in a centralised location makes it much easier to manage and access important information. This approach streamlines communication and ensures that nothing gets overlooked.
Sales with Sales Cloud
What do you like best about the product?
Ability to drive desired behaviour of sales activity through data capture to analytics to insights
What do you dislike about the product?
Nothing comes to mind at the moment in the way I use it.
What problems is the product solving and how is that benefiting you?
Use of system driven processes and validation with opportunity creation
Data Accuracy with validation
Insights with greater reporting capability
Data Accuracy with validation
Insights with greater reporting capability
Great Experience, Nothing to Dislike
What do you like best about the product?
It was a great product It was a great product
What do you dislike about the product?
It was a great product It was a great product
What problems is the product solving and how is that benefiting you?
It was a great product It was a great product
Robust and Insightful
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its clear pipeline visibility, strong automation, and powerful reporting that help boost sales efficiency and decision-making.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is its complex configuration, high cost, and steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
Aligning sales teams and processes.
Boosted Sales Team Productivity, No Complaints
What do you like best about the product?
How improve the productivity of our sales team
What do you dislike about the product?
Nothing all is fine , our user are happy
What problems is the product solving and how is that benefiting you?
Reporting, manage the papeline, centralize the information
The best tool for Sales
What do you like best about the product?
It’s useful to get more sales and improve agents capabilities and efficiency
What do you dislike about the product?
Prices could be expensive for small companies
What problems is the product solving and how is that benefiting you?
Information lost. Manual steps
Industry-Standard CRM with Room for Reporting Improvement
What do you like best about the product?
I appreciate the cloud capabilities of Salesforce, which allow me to access it from anywhere, enhancing flexibility. The CRM capabilities are industry standard, ensuring easy adoption for managing sales. I find opportunity management valuable for tracking high-value opportunities and focusing efforts where needed.
What do you dislike about the product?
I find that the reporting capabilities of Salesforce Sales Cloud are not great and could use significant improvement. Additionally, profile management, specifically deploying profiles, is not easy and requires further development to be user-friendly.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for effective team management, lead tracking, and accessing CRM capabilities from anywhere. It helps track high-value opportunities and simplifies territory management.
Flexibility and Perfect Integration with Sales Cloud
What do you like best about the product?
I appreciate the flexibility of the Salesforce Sales Cloud platform, which allows for customization that meets customer requirements. Its integration capability with the back-office ensures a continuous end-to-end chain, which is a major asset. The quick and actionable reporting functionality is also highly appreciated. The integration with Mulesoft to connect the entire customer ecosystem and the management of opportunities are aspects that I find extremely useful. The new features, especially agent-based ones, encourage continued use of Salesforce.
What do you dislike about the product?
The forecast section could be improved to better meet the needs of the clients.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for its easy integration with the back office, ensuring a continuous chain. The quick reporting is another asset, facilitating client decisions.
Efficient Sales Automation and Insights, but Integration Can Be Tricky
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to automate tasks and provide smart insights through AI. It simplifies lead and opportunity management, making the sales process more efficient. Plus, it connects communication channels for faster, more personalized engagement.
What do you dislike about the product?
Salesforce Sales Cloud integration with third-party apps can be complex and often requires technical expertise to ensure smooth connectivity.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes customer data and automates sales tasks, solving inefficiencies in the sales cycle. It helps prioritize leads, track performance, and close deals faster. The result is a more productive and data-driven sales process.
Uncertain Experience: No Hands-On Use Yet
What do you like best about the product?
I am not really really sure since I’m in mar tech, this is used primarily by Sales orf
What do you dislike about the product?
Nothing really , it’s all good it seems.
What problems is the product solving and how is that benefiting you?
Connecting the right data from marketing to sales
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