Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Everything works great with Sales Cloud, no complaints
What do you like best about the product?
Everything is great with Sales Cloud, everything works very well
What do you dislike about the product?
Honestly, nothing bothers me, everything works very well
What problems is the product solving and how is that benefiting you?
It helps us resolve our contacts with Leads and Opportunities
Great Pipeline Tools, but Issues with Data Queries and Stuck Flows
What do you like best about the product?
Pipeline maintenance and reporting capabilities
What do you dislike about the product?
Query of data out of the sales order and stuck flows
What problems is the product solving and how is that benefiting you?
It is allowing us to action sales in real time
Powerful Customization, but UI Feels Outdated
What do you like best about the product?
So much customization, the things I’ve seen being built and automated in SC are incredible
What do you dislike about the product?
Sometimes the UI feels a bit outdated compared to other products in the space.
What problems is the product solving and how is that benefiting you?
Reporting, tracking deals, and pipeline activity, down to the individual rep.
Comprehensive Customer Insights and Customization with Salesforce Sales Cloud
What do you like best about the product?
While Salesforce Sales Cloud has many strengths, its greatest overall benefit is its ability to provide a centralized, 360-degree view of the customer and the entire sales pipeline, combined with immense customization and a powerful ecosystem.
What do you dislike about the product?
I don’t have any major issues with Salesforce service cloud
What problems is the product solving and how is that benefiting you?
We use it for comprehensive Customer & Sales Visibility (The 360-Degree View)
Versatile Tool for B2B and B2C, but Account Management Can Be Confusing
What do you like best about the product?
I appreciate how the solution can be tailored to match specific business use cases. Additionally, I value that the tool supports both B2B and B2C account management, making it versatile for different types of organizations.
What do you dislike about the product?
When using personal accounts, which merge account and contact information into a single record for B2C purposes, it can sometimes lead to confusion.
What problems is the product solving and how is that benefiting you?
Sales Cloud provides robust activity management, outbound call logging, and performance management reporting features for the organization. Additionally, we can lay on a multitude of business processes, including approvals.
Great for Opportunity Management, but Forecast Definition Needs Improvement
What do you like best about the product?
Opportunity management is great with lot of customization
What do you dislike about the product?
The forecast definition is not good enough
What problems is the product solving and how is that benefiting you?
The visibility of the pipe and the data management
Powerful Sales Management with a Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides a complete view of the sales pipeline, automates routine tasks, and helps manage leads efficiently. Its real-time insights and customizable dashboards make tracking performance easier and help teams close deals faster.
What do you dislike about the product?
Salesforce Sales Cloud can be overwhelming at first due to its many features and complex setup. Customization and integration sometimes require technical expertise, which can slow down implementation.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems like disorganized lead management, limited visibility into sales activities, and manual tracking. It centralizes customer data, automates workflows, and provides real-time insights, helping me prioritize leads, forecast accurately, and close deals faster—all while improving team collaboration and productivity.
Highly Customizable, but Legacy Issues Linger
What do you like best about the product?
The fact that it is so customizable, if you can dream it you can make it happen
What do you dislike about the product?
Sometimes legacy quirks don’t always get fixed super urgently
What problems is the product solving and how is that benefiting you?
Running a sales org that’s top of the line
Streamlined Our Sales Process with Holistic Client Insights
What do you like best about the product?
I love how Salesforce Sales Cloud gives us a holistic view of our customers and clients, which simplifies tracking their information. It also enhances customer engagement and streamlines processes, significantly increasing our ROI. The reporting and dashboards effectively guide our sales reps through their sales cycles.
What do you dislike about the product?
I found setting up Salesforce Sales Cloud a bit challenging initially and needed to use a consultant to make it work effectively. There's also a limitation with the reporting feature, especially when dealing with multi-select pick lists. It requires cutting and pasting information, which could be more streamlined.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to enhance customer engagement and streamline sales processes, giving me a holistic view of clients and boosting ROI.
Highly Customizable and Scalable Platform with Excellent Integration
What do you like best about the product?
One of the standout features of Salesforce Sales Cloud is its high level of customization and scalability. It offers a unified platform that allows sales teams to efficiently manage leads, opportunities, accounts, and customer interactions. The robust reporting and dashboard tools simplify performance tracking and provide real-time insights, supporting more informed, data-driven decisions. I also appreciate its strong integration capabilities with other Salesforce products and third-party tools, which help minimize manual tasks and boost overall productivity.
What do you dislike about the product?
One downside to Salesforce Sales Cloud is that it can seem quite complex for newcomers. The extensive range of features and customization options often results in a steep learning curve, which may be particularly challenging for smaller teams who could find the platform overwhelming. Costs can also escalate rapidly, especially if advanced features or multiple integrations are necessary. Furthermore, certain routine tasks demand several clicks to complete, which can hinder efficiency unless the system is properly customized.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses the challenge of fragmented customer and sales data by consolidating everything within a single, centralized platform. This integration streamlines the process of tracking leads from the first point of contact all the way to closing, helping to ensure that no opportunities are overlooked. Automating routine tasks such as follow-up reminders and pipeline updates not only saves significant time but also minimizes the risk of human error. The platform’s real-time dashboards and reports provide management with immediate insights into sales performance, enabling faster and more informed decision-making. In summary, Salesforce Sales Cloud enhances team collaboration, boosts efficiency, and fosters more consistent customer relationships.
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