Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Set Up
What do you like best about the product?
I appreciate the ease of use of the tool which is very user-friendly and simple to configure. The improvement in tracking our business opportunities has significantly increased customer satisfaction. The ability to share information between different sales teams is a great advantage for us.
What do you dislike about the product?
The price is much too expensive.
What problems is the product solving and how is that benefiting you?
I use the product for better tracking of business opportunities, which improves customer satisfaction. Sharing information between sales teams is a great advantage.
Great Data Tracking, but Implementation Is Costly and Complex
What do you like best about the product?
We can track our data and every touch point in just one place
Even is a mess to implement and we r struggling to change we think is the next step
Even is a mess to implement and we r struggling to change we think is the next step
What do you dislike about the product?
The implementation is expensive it tooks times to connect an integrate all the channel
What problems is the product solving and how is that benefiting you?
We have all in the same place
Automate Sales, But the Learning Curve is Steep
What do you like best about the product?
I appreciate Salesforce Sales Cloud for automating the entire sales process, which represents a great benefit for my team. This has helped us increase efficiency and optimize workflow, bringing financial returns in our sales processes.
What do you dislike about the product?
I found the initial setup process of Salesforce Sales Cloud difficult. The lack of knowledge from the vendor made the start a challenge and I had to seek help directly. I wish there was more support or assistance from the vendor.
What problems is the product solving and how is that benefiting you?
I found Salesforce Sales Cloud useful for automating the entire sales process, improving the team's efficiency.
Great Organization, But Lacks System of Record Capability
What do you like best about the product?
Everything is conveniently organized in one place, from managing leads to tracking opportunities and even starting something new.
What do you dislike about the product?
The fact that it cannot be regarded as a system of record is a significant limitation.
What problems is the product solving and how is that benefiting you?
The platform supports both external and internal workflows.
Best-in-Class CRM for Opportunity Management
What do you like best about the product?
I appreciate how Salesforce Sales Cloud consolidates our opportunity management process effectively in the construction industry. It enhances visibility into our forecast pipeline, which is crucial for determining company projects. Additionally, it seems to be the best in class for CRM functionalities.
What do you dislike about the product?
I find the user interface of Salesforce Sales Cloud a bit clunky and believe it could be more polished for a better user experience.
What problems is the product solving and how is that benefiting you?
I find the product helps consolidate our opportunity management process, providing visibility into the forecast pipeline and improving decision-making.
User-Friendly but Requires More Training
What do you like best about the product?
Easy to use
Easy for my teams to use and train on
Easy for my teams to use and train on
What do you dislike about the product?
Need more training and knowledge on it and
What problems is the product solving and how is that benefiting you?
Salesforce cloud is helping us solve crm
Great Sales Integration, but Disappointing Support
What do you like best about the product?
Integration of sales with the data available
What do you dislike about the product?
Support from Salesforce and the bait and switch model
What problems is the product solving and how is that benefiting you?
Enabling our sales to sell better
Great Agentic Experience, but Too Many Hoops
What do you like best about the product?
Great took with agentic experience. Starting from scratch is pretty awesome
What do you dislike about the product?
Too many hoops to setup initially. Migrating feom other crms are hard
What problems is the product solving and how is that benefiting you?
My business and understandable
Business Development Associate
What do you like best about the product?
how seamlessly it brings together customer data, sales activity, and performance insights in one place. dashboards, automation, and workflows can be tailored to fit how each team actually works, which helps reduce busywork and keeps everyone focused on selling.
What do you dislike about the product?
how complex it can feel without proper setup or training.
What problems is the product solving and how is that benefiting you?
By centralizing all our customer and sales activity in one place, it eliminates the guesswork
Great 360° Customer View, but Call Center Integration Needs Improvement
What do you like best about the product?
Its ability to present 360 view to the customers.
What do you dislike about the product?
Integration with call center apps such as five9 does not work as it should
What problems is the product solving and how is that benefiting you?
giving 360 view of clients data, analytics via reports and dashboards
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